The entire experience was bad. From waiting outside for 3 hours because the hotel wasnt even open untill 11am, anx we realize cjech in isnt until 3, bit to.not even be able to drop our bags or talk to someone was rediculous. There is no concierge. You check in at the bar. One of the staff that was "helping" us was a waitress, and when we came back to eat was so incompetent she didnt even know what they served at her own establishment. Their breakfast, if you can call it that, was an expired oatmeal, a banana and an apple. Never again.. the only nice thing was the bathroom