Standard Triple Room
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Reviews of W14 Hotel

3 out of 5
W14 Hotel
16-22 Gunterstone Road, West Kensington, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 347 out of 1003 reviews" "
Rating 8 - Good. 454 out of 1003 reviews" "
Rating 6 - Okay. 149 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Simone

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very unhelpful. Had to change room as awful smell in room and a leaking toilet with towels wrapped around it. Then moved into another awful room where the bathroom tap was loose and unsafe. The spotlight overhead in the bathroom fell out of my head ceiling while taking a shower which was extremely dangerous. Complained only to be told we recently fixed that room with an attitude of what do you want me to do about it. NEVER ever going back there. Every person at the reception desk was there to make a complaint. It was only for one night but I would not have stayed at all if I could've found somewhere else to go
Stayed 1 night in May 2024

6/10 Okay

Uzma

Liked: Amenities
Room was very small although had a good shower.
Stayed 2 nights in Apr 2024

6/10 Okay

Rose Marie

Liked: Cleanliness
Wifi extremely poor.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel with friendly staff and good breakfast
Stayed 5 nights in Mar 2024

6/10 Okay

Anya, Springfield

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Ogo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and not outdated. Breakfast menu could do with more items like eggs.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very kind and helpful! The only downside was that our room was in the lobby transition area and other travelers were very loud on occasion.
Stayed 7 nights in Mar 2024

8/10 Good

Ally

Liked: Cleanliness
Competitively priced and a great location. The room was tiny and the bathroom even tinier. I don’t think plus sized people would be able to use it easily! Decent shower. Beds were comfortable and the interior of the hotel is stylish. Breakfast was fine for continental, but a shame that children were charged at the same rate as an adult. The single croissant and apple juice that my daughter had wasn’t really worth the £7.50!
Stayed 1 night in Mar 2024
Response from The Management on 3 Apr 2024
Dear Guest,Thank you for your review. We appreciate your feedback and are pleased to hear that you found our hotel competitively priced with a great location. We will take your comments into consideration to improve our services.Best regards,The Management

6/10 Okay

Kobi

Stayed 1 night in Mar 2024

8/10 Good

Dorothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall lovley room, great shower, everything you need.
Stayed 1 night in Mar 2024
Response from The Management on 3 Apr 2024
Dear Guest,Thank you for your kind words. We're delighted to hear that you enjoyed your stay and found our room amenities to your satisfaction.Best regards,The Management

8/10 Good

Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location near the London Olympia and underground both within a short walking distance. Nice breakfast. Room was only 16 degrees on arrival but on request heating was turned on but it never went above 20 degrees. Top window would not close completely leaving cold air to sneak in. If you like cool it was fine but if you like a warm room not so much.
Stayed 2 nights in Mar 2024
Response from The Management on 3 Apr 2024
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you enjoyed our convenient location and breakfast offerings. However, we apologize for the inconvenience regarding the room temperature and the issue with the window. Your comments have been noted, and we will work to ensure a more comfortable experience for our guests in the future.Best regards,The Management

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and helpful. Location just off the main road so very quiet but walking distance to all the local facilities.
Stayed 2 nights in Mar 2024
Response from The Management on 7 Mar 2024
Dear Guest,Thank you for your wonderful feedback. We're thrilled to hear that you found our staff excellent and our location convenient. We hope to welcome you back soon.Best regards,The Management

6/10 Okay

Lina

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, room comfort
Would definitely be back!
Lovely hotel in a nice location, very quiet location. We stayed for a gig and felt nice and safe walking back to the hotel at night. Staff always on 24/7 and always very friendly. Rooms are lovely and the price for this hotel is brilliant! Comfortable bed and showers were great. The only negative is if you’re staying on the third floor you have a lot of stairs to climb - I’m not the fittest so struggled but was worth it for such a comfortable stay!
Stayed 1 night in Feb 2024
Response from The Management on 7 Mar 2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay and felt safe in our hotel's location. We appreciate your compliments on our staff, rooms, and amenities. We look forward to welcoming you back soon.Best regards,The Management

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent venue. Lovely old building compact room but perfect for purpose. Good cold breakfast.
Stayed 2 nights in Jan 2024

6/10 Okay

Caroline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok, but would look elsewhere next time
We just treat hotels as a base ordinarily, but the little things stand out from time to time. No towel rail and I wish we had checked out the square footage of the room. Very tight space.
Stayed 3 nights in Jan 2024
Response from The Management on 7 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the lack of a towel rail and the room size. Your comments will be taken into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.Best regards,The Management

8/10 Good

Brian

Travelled with family
Liked: Staff & service, amenities
Although a bit tired wallpaper coming unstuck with a little bit of attention all would look great. I would not let this stop me booking another stay room was everything you need for a cheap stay in a good area close to tubes and local shops ect.
Stayed 1 night in Jan 2024
Response from The Management on 19 Jan 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found our hotel suitable for your needs, and we appreciate your understanding regarding the minor issues. We look forward to welcoming you back for another stay in the future.Sincerely,The Management

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Adem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Taz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jeremy

Travelled with family
Disliked: Amenities
A tiny room, broken bathroom door, broken toilet seat, mold stain on the ceiling above the bed. Shower that did t drain properly. Overpriced. Avoid at all costs.
Stayed 2 nights in Dec 2023
Response from The Management on 19 Jan 2024
Dear Guest,We apologize for the issues you experienced during your stay. This falls below our standards, and we're sorry for any inconvenience caused. Your feedback is important, and we'll address these concerns promptly. Thank you for bringing them to our attention.Sincerely,The Management

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
lovely stay! clean room, great service, and close to convenient tube lines. Internet was a hit nd miss, but overall was a great stay!
Stayed 4 nights in Nov 2023
Response from The Management on 19 Jan 2024
Dear Guest,Thank you for choosing to stay with us and for your kind words. We're pleased to hear that you had a lovely stay with clean rooms, great service, and convenient access to the tube. We apologize for any inconvenience with the internet and will look into improving it. We hope to host you again in the future.Best regards,The Management

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in great location to the underground.
Response from The Management on 19 Jan 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that you found our hotel good and appreciated our great location near the underground. We hope to welcome you back in the future.Best regards,The Management

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities in a nice safe area, only a few minutes walk from tube station.
Stayed 1 night in Nov 2023
Response from The Management on 19 Jan 2024
Dear Guest,Thank you for your positive feedback. We're thrilled to hear that you found our facilities excellent in a safe area, and our proximity to the tube station convenient. Your satisfaction is important to us, and we hope to have the pleasure of hosting you again.Best regards,The Management

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable room with extremely comfortable beds. Good sized room and lovely bathroom. Only gripe which didnt affect the overall stay was the shower was not working properly on the overhead shower. The smaller hand held unit was great and could be used so didnt cause any issues. Top floor and was very quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent.
Stayed 1 night in Nov 2023

8/10 Good

MUNIR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel clean and near to all facilities However keeping a bottle of water and few teabags/ coffee could have added value
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need for a stay in London
Very good place to stay in a nice area close to the Tube. Quiet, very good shower and hair dryer and TV. Comfortable bed and nice thick curtains. Helpful staff and convenient luggage storage room. Would definitely come again.
Stayed 2 nights in Nov 2023

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
Reception staff were good. Room was clean and beds were comfortable. Disappointing breakfast. Not much choice for £7.50. Didn't feel worth it.
Stayed 1 night in Nov 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our reception staff helpful and the room clean and comfortable. However, we apologize that our breakfast didn't meet your expectations in terms of variety and value. We appreciate your comments and will use them to improve our offerings.Best regards,The Management

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Lorna Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, short walk from tube station. Quiet street and friendly staff. Had a single room, very comfy. Didn't have breakfast but they do have it on offer if you wish.
Stayed 2 nights in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your kind words and positive feedback. We're delighted to hear that you had a lovely stay and found our hotel comfortable and convenient. Should you choose to have breakfast on your next visit, we hope it meets your expectations.Warm regards,The Management

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
This was my first stay at W14 hotel but definitely not my last! Staff couldn’t have been more helpful, the room was spotlessly clean and very quiet and there was a luggage storage service which was a bonus. Very close to two tube stations giving convenient access to central London. Overall an excellent stay and I would highly recommend this hotel.
Stayed 1 night in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your excellent review and recommendation. We're delighted to hear that your first stay at W14 hotel was a great experience. We look forward to welcoming you back for another excellent stay in the future.Warm regards,The Management

6/10 Okay

Fiazan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service good BUT Room undesirable
Excellent and helpful reception and service. However the room itself was considerably smaller than expected. The pictures were deceiving making the room look bigger than it was. No room size mentioned for this room at Hotels.com. Nice area though and good transportation nearby.
Stayed 4 nights in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your feedback. We apologize for any discrepancies in room size expectations. We appreciate your kind words about our reception and service.Best regards,The Management

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel
Comfortable, clean rooms at a good price for Kensington
Stayed 1 night in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel comfortable and clean, offering good value.Best regards,The Management

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Christophe Plante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative point is the wifi
Stayed 3 nights in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced with our Wi-Fi. We'll work to improve this aspect of our service.Best regards,The Management

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean and nice room for a stay in London, no complaints to be honest. Short walk from transport to the centre of london and a relatively quiet area. Staff nice as well so that’s a bonus.
Stayed 2 nights in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a pleasant stay and found our location convenient. We hope to welcome you back in the future.Best regards,The Management

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Tina R

Travelled with group
Liked: Staff & service, property conditions & facilities
This hotel does not have a lift and I was on the top floor so it was hard getting up the stairs. Otherwise the staff was nice and helped me with my bags.
Stayed 4 nights in Oct 2023
Response from The Management on 12 Nov 2023
ChatGPTDear Guest,We appreciate your feedback and are glad to hear that our staff was helpful during your stay. We understand that the lack of an elevator on the top floor can be inconvenient, and we apologize for any difficulties you experienced. Please feel free to request a lower floor on your next visit, and we'll do our best to accommodate you.Best regards,The Management

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that you had a good stay with us. If you have any specific comments or suggestions for improvement, please don't hesitate to let us know.Best regards,The Management

8/10 Good

Andrew

Stayed 1 night in Sep 2023

10/10 Excellent

Faidah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay here. Would definitely return. Staff were friendly and I loved the area.
Stayed 2 nights in Sep 2023
Response from The Management on 26 Sept 2023
Dear Guest,Thank you for your kind words. We're delighted to hear you had a wonderful stay and would consider returning.Best regards,The Management

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
it was good and convenient place to stay in London. For the price no complaints. But they could have some biscuits for guess on arrival with the tea provided. Bed was too soft for someone with a bad back. I understand a lift cannot be added because it is a grade 2 listed building. Overall, feel safe , clean and comfortable to stay for 2 days. I will definitely stay there again
Stayed 2 nights in Sep 2023
Response from The Management on 26 Sept 2023
Dear Guest,Thank you for your feedback. We appreciate your understanding regarding the grade 2 listed building. We'll consider your suggestions for improvements. We look forward to your return in the future.Best regards,The Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
Very clean, air conditioning was quiet too which was a blessing! Lovely place to stay.
Stayed 1 night in Sep 2023
Response from The Management on 26 Sept 2023
Dear Guest,Thank you for your positive feedback. We're pleased to know you found our hotel clean and comfortable. We hope to welcome you back in the future.Best regards,The Management