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Reviews of City Hotel Derry

4 out of 5
City Hotel Derry
Queens Quay, Derry, Londonderry, Northern Ireland

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1000 reviews" "
Rating 8 - Good. 322 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Guest Relations Team on 14 May 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

David, Craigavon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you would expect from this grade of hotel
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 14 May 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

6/10 Okay

Mike

Stayed 2 nights in May 2024
Response from Guest Relations Team on 8 May 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Dana, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Team on 6 May 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place , will be back
Stayed 2 nights in Apr 2024
Response from Guest Relations Team on 26 Apr 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at the City Hotel and I wouldn’t stay anywhere else. Its location is amazing
Stayed 2 nights in Apr 2024
Response from Reservations on 15 Apr 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

2/10 Terrible

Marie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations on 12 Apr 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good bar menu available till late in the evening. We stayed on a Friday night and the entertainment in the front lounge was great. Very friendly atmosphere. Will definitely return to this hotel.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 8 Apr 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on 2 Apr 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

6/10 Okay

Allison, Toledo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 3 Apr 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great hotel very friendly gerry was superb he helped us park the car and took our bags to the room he was a lovely friendly man as was all the staff we had a lovely breakfast in the morning so all in all we thoroughly enjoyed our stay thankyou we will return
Stayed 1 night in Mar 2024
Response from Reservations on 1 Apr 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

BRENDAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on 20 Mar 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on 18 Mar 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and even better staff!
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 4 Mar 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, good food, enjoyed entertainment
Stayed 1 night in Feb 2024
Response from Guest Relations Team on 1 Mar 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

6/10 Okay

katie

Stayed 1 night in Feb 2024
Response from Reservations on 20 Mar 2024
Thank you for your feedback

10/10 Excellent

Gillian

Stayed 1 night in Feb 2024
Response from Reservations on 20 Mar 2024
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with group
Great get away .
Great buzzy hotel brilliant staff .
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 12 Feb 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests.

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at an affordable price
Stayed 1 night in Feb 2024
Response from Guest Relations on 9 Feb 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2024
Response from Guest Relations Team on 9 Feb 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 7 Feb 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Team on 5 Feb 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on 31 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Roisin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff. Great entertainment.
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great that shops and restaurants where close to the hotel, underground car parking was brilliant knowing that our car was safe. Having a swimming pool in the hotel was great to be able to go and relax. Food in the hotel was excellent as where all the staff
Stayed 2 nights in Jan 2024
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

6/10 Okay

Alice

Liked: Cleanliness, room comfort
Fantastic location and very busy. Great to have music in the bar area around dinner time. However, the pool and spa facilities were out of order. Breakfast was poor - coffee machines broken, food slow to come out, no bowls for cereal, no plates for the croissants. Although staff all friendly and helpful.
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

8/10 Good

RAYMOND

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Room was spotless and well heated, bar/grill was lively and had live sports. Swimming pool big hit with the children (swimming cap required). Great central location will be back
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Collette

Stayed 1 night in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place near the town center.
I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay will be back
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 26 Jan 2024
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Homely
Friendly staff and a wsrm eelcome as always hotel is now a bit dated but is due a refurb next year
Stayed 4 nights in Nov 2023
Response from Guest Relations Team on 6 Dec 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards, Guest Relations Team.

2/10 Terrible

Eleanor

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Last Christmas in City
A bad experience from checking in We were allocated room 416 and our cases left in room Came back from shopping to find a member of staff had changed it to 608 Om arrival the noise was excessive We called reception who sent porter who told us we were above maintenance and couldn’t stay Changed to room 215 which was absolutely freezing We spent night cold and uncomfortable Hot up early for breakfast and no heating in restaurant A throughly unhappy stay which left us very disappointed Spoke to reception who said it would be passed on but wasn’t unduly apologetic r
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 5 Dec 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. Kind Regards, Guest Relations Team.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Free parking for guests.
Stayed 1 night in Nov 2023
Response from Guest Relations Team on 29 Nov 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards, Guest Relations Team.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good overnight stay when in the city for a concert
Stayed 1 night in Nov 2023
Response from Guest Relations Team on 28 Nov 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards, Guest Relations Team.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on 20 Nov 2023
.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding rooms and dining
Stayed 1 night in Nov 2023
Response from Reservations on 20 Nov 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards, Guest Relations Team.

10/10 Excellent

Gale

Liked: Staff & service, property conditions & facilities
Thanks for making our stay so enjoyable.
Stayed 1 night in Nov 2023
Response from Kind Regards, Guest Relations Team. on 20 Nov 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Team on 13 Nov 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards, Guest Relations Team.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is perfect for Derry centre and the room (family size) felt very comfortable for our small family of 3. The car parking downstairs is very tight but an added benefit and the swimming pool was a great hit with our son.
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on 6 Nov 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards, Guest Relations Team.

2/10 Terrible

Angela

Stayed 3 nights in Nov 2023
Response from Guest Relations Team on 6 Nov 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards, Guest Relations Team.

8/10 Good

Bernadette

Stayed 1 night in Oct 2023
Response from Guest Relations Team on 31 Oct 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards Guest Relations Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant staff need training on dietary needs.
We have visited this hotel on numerous occasions over the last 14 years and are sorry to say that standards are slipping especially in the restaurant. On arrival we were well looked after at check in, even when we got to the room we were pleasantly surprised to find they had left a gluten free bar with the tea and coffee as i had told them that one of our party is coeliac. At breakfast they used to cook a separate gluten free breakfast but this time we seen the server just fill the plate from the buffet which could easily be cross contaminated with gluten from other guests using utensils on each product. This happened on both mornings. Also the food was cold. We were staying in a family room. When we returned later in the day we discovered that only one of the beds had been made and the other was left in a heap. On our final morning we were asked to wait for a table at breakfast, even though we could see plenty empty places. We gave our room number and sat in the lounge as we were asked. We noticed that a lot of others were getting tables straight away and after about 20 minutes waiting the lady that took our room number passed us and asked "are you waiting on a table for breakfast?". She then told us that our number had been called and nobody showed so they marked us off. Nobody came over to call any number near us. The rooms are getting very dated and the bathroom needs an upgrade badly. Its unfortunate because we used to love staying in this hotel.
Stayed 2 nights in Oct 2023
Response from Guest Relations Team on 30 Oct 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel. Kind Regards Guest Relations Team

10/10 Excellent

Joanne

Stayed 1 night in Oct 2023
Response from Guest Relations Team on 16 Oct 2023
Thank you for taking the time to forward your comments further to your recent stay at the City hotel, as we appreciate & embrace feedback from all our guests. If you would like to discuss this matter further please contact the hotel Kind Regards Guest Relations Team