All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Unfortunately, there is a combination of issues that happened all the same time. Early morning, fire alarm, dogs barking incessantly, Wi-Fi Was poor. We got through it all, but it is a top Hotel.
Staff was amazing and very accommodating
Haitham, thank you so much for taking the time to provide your feedback! We are so glad you had a great stay! We hope to see you again soon and look forward to your return to the 1 Hotel West Hollywood!
10/10 Excellent
Olubayo, Hollidaysburg
7 May 2024
I enjoy my stay there everytime
Olubayo
Stayed 3 nights in May 2024
Response from AS on 17 May 2024
Olubayo, thank you so much for your continued loyalty and patronage! We so appreciate knowing your stays with us are enjoyable and look forward to welcoming you back home to nature again soon! Cheers from us all at the 1 Hotel West Hollywood!
Dear Claudia,thank you for staying with us and for an outstanding review! We hope to welcome you to the nature of 1 WeHo!
4/10 Poor
Kelly
19 Apr 2024
Disliked: Cleanliness
Kelly
Stayed 3 nights in Apr 2024
Response from AS on 22 Apr 2024
Kelly, we hope that you were able to enjoy your time with us! Please don't hesitate to contact us directly should you need any assistance or wish to further elaborate in regard to your stay. Wishing you all the best from us here at the 1 Hotel West Hollywood!
I like the design of the hotel. Builder definitely creative modern and nature vibe around the hotel. I booked the one bedroom suite this time. The mini bar provided plenty of drinks with water option but charges are a bit pricey. We didn't have time to stop by grocery store so we took water anyway.
Secondly, I want to mention the washroom sliding door design is a bit inconvenient and the installation quality is at average level. My wife tried to close the door while taking shower but the door got stuck in the midway. She pulled it harder then the door suddenly got loss and closed all the way and stuck her finger pretty badly.
So I would like to see some improvement for the washroom door.
Also, I highly recommend hotel to put more lights in each room. It is simply too dim at night time.
Thank you
Hanchen
Stayed 3 nights in Apr 2024
Response from AS on 22 Apr 2024
Hanchen, thank you so for selecting the 1 Hotel West Hollywood as your choice of stay! We have noted your words and will be sure to pass on the remarks to our leadership team. Wishing you safe travels from us all here at the 1! We look forward to welcoming you back home to nature!
The room was gorgeous and the staff were attentive and friendly
alice bonython
Stayed 8 nights in Mar 2024
Response from AC on 13 Apr 2024
Dear Ms. Bonython,Thank you so much for staying with us. We are so glad to hear that you truly enjoyed your stay with us. We cannot wait to welcome you back home soon!
Worst service , wouldn’t recommend to anyone ,
No housekeeping no services , very noisy and party on the roof top wouldn’t let you sleep
Probably the worst hotel in California
Vincent
Stayed 10 nights in Mar 2024
Response from AC on 9 Apr 2024
Dear Vincent, Thank you for taking the time to share your experience with us. I am so sorry to hear that your experience was not as memorable. We hope that you give us another opportunity to recover rom this stay.
6/10 Okay
Seung Hyun
Travelled with group
3 Apr 2024
Liked: Cleanliness
Disliked: Amenities
I think their services are too expensive in general, considering the service, condition, etc. Their water feels so weird.
Seung Hyun
Stayed 2 nights in Mar 2024
Response from ac on 9 Apr 2024
Thank you for taking the time to share your feedback with us. We will ensure to provide your experience accordingly to our other team members
Renee, thank you so much for taking the time to share your review! We appreciate the stellar 5/5 and do hope you visit us again soon! Cheers from the whole team at the 1 Hotel West Hollywood!
Lovely energy at the property. I would say I am disappointed with the check in process. They kept us waiting for a while because they were understaffed. Then my room was not ready and it was 5:15pm!
When I finally got into my room that was on a hidden floor, the staff at the front desk did not send up my luggage as I had asked. They also did not help me to my room on this hidden floor.
The room was larger because it was the ADA compliant. But to be fair this room has a Murphy bed and not a real bed. I was hoping to switch to a normal room and the front desk did not allow me to do so. Stating they were fully booked.
They told us that Sunday night was fully booked so I arranged to get another hotel. But I realized online that they are NOT. So this is very unfortunate. We had to move our belongings. Check out was not a breeze. They had closed the valet due to the marathon. The valet team did not open the restricted floor in the elevator. They just pointed to the wall behind them and said. “Take a turn and a turn and the elevator is there. Press P3 and go down stairs to get your car”.
We circled and got into the elevators and went to press P3. No access. The elevator ends up taking us upstairs and back down. Asked the front desk and they are clueless about what is happening. Asked someone else that had a full set of walkie talkies and he was the one that knew how to get us down to our car.
I believe the team could be more helpful and thorough. Kindness matters
Xin Ruo
Stayed 1 night in Mar 2024
Response from AS on 23 Mar 2024
Xin Ruo, thank you for sharing with such candor! We are continuously striving to enhance standards and your feedback provides us great insight. One of our team will be in touch to further discuss! Safe travels from us all at the 1 West Hollywood!
Catherine, thank you so much for the 5/5 review! We are thrilled you were able to enjoy your experience. Please do visit us again soon! Wishing you all the best from the 1 Hotel West Hollywood!
10/10 Excellent
Henry
19 Feb 2024
Henry
Stayed 3 nights in Feb 2024
Response from AS on 23 Mar 2024
Henry, your 5/5 review is stellar! So good to know that you were able to enjoy your time with us! Hope to see you again soon!
10/10 Excellent
Salvatore
19 Feb 2024
Salvatore
Stayed 2 nights in Feb 2024
Response from AS on 23 Mar 2024
Salvatore, such a delight in knowing you were so pleased with your experience! We look forward to welcoming you back home to nature again soon!
Stunning interior lobby and bar area. Filled with lush plants and warm natural colors. The room was spacious and clean. The amenities were great. Enjoyed my stay.
Chris
Stayed 2 nights in Feb 2024
Response from AS on 21 Feb 2024
Chris, we so very appreciate you sharing your experience with us! Delighted to know you were able to enjoy your stay. Wishing you all the best from us all at the 1 Hotel West Hollywood!
6/10 Okay
Touraj
Travelled with family and small children, Business traveller
Touraj, thank you for your feedback! We hope you were able to make the most of your time with us. Safe travels and we look forward to welcoming you back home to nature at the 1 Hotel West Hollywood.
Shiyao, thank you so much for your 5/5 review! We truly appreciate your choice of stay and we look forward to welcoming you back home to nature soon! Safe travels from us all at the 1 Hotel West Hollywood!
I have stayed here twice and I really like the location and vibe. I have 2 complaints the rooms are TOO DARK. Like no lights! And there is no coffee stations in the lobby for early risers and the restaurant does not open until 7. Please change these issues. So easy to take care of this
Verified traveller
Stayed 3 nights in Feb 2024
Response from AS on 13 Feb 2024
Thank you so much for selecting the 1 Hotel West Hollywood as your choice of stay! We will be sure to take your words into consideration. Hope to see you again soon in the near future!
6/10 Okay
Alma
6 Feb 2024
Alma
Stayed 2 nights in Feb 2024
Response from AS on 23 Mar 2024
Alma, thank you for selecting the 1 Hotel West Hollywood as your choice of stay! We hope that you were able to enjoy your time with us! Safe travels and cheers from us all!
Great hotel overall but I didnt like that there was no complimentary water in the room. The minibar had water for $12 a bottle-that's crazy!
Also my room was next to the service elevator so I heard a lot of noise constantly.
Susan
Stayed 3 nights in Feb 2024
Response from AC on 8 Feb 2024
Dear Susan, Thank you so much for staying with us and for taking the time to share your feedback.
10/10 Excellent
oliver
3 Feb 2024
oliver
Stayed 6 nights in Jan 2024
Response from AS on 5 Feb 2024
Oliver, We truly appreciate your stellar review of our property and are thrilled to know you had a 10/10 experience. Thank you for selecting us to be your home away from home and we look forward to seeing you again soon at the 1 Hotel West Hollywood.
2/10 Terrible
Marc
28 Jan 2024
Disliked: Staff & service, room comfort
Parking is ridiculous rippoff
Parking price is $70 and ridiculous stay away there are nicer hotels in area
Marc
Stayed 1 night in Jan 2024
Response from AS on 29 Jan 2024
Marc, thank you for choosing the 1 Hotel West Hollywood as your home away from home! We will definitely take note of your thoughts. Hope your travels have gotten you safely to your next destination! Visit again soon!
Amazing experience, great staff and amazing view of the skyline!
Aaron
Response from AS on 29 Jan 2024
Aaron, thank you so much for your stellar 5/5 review! We so appreciate your kind words and are delighted you had an amazing experience with us. All of at the 1 Hotel West Hollywood look forward to your return!
Angela, thank you so much for your stellar 10/10 review! We are delighted to know you enjoyed your time with us at the 1 Hotel West Hollywood! Visit again soon!
10/10 Excellent
Emiliano
11 Jan 2024
Emiliano
Stayed 2 nights in Jan 2024
Response from AS on 5 Feb 2024
Emiliano, Thank you so much for your review of our property! We appreciate and value your feedback. So glad to know that you were able to enjoy your time with us! We hope to welcome you back again to the 1 Hotel West Hollywood soon!
Amazing all around. Cleanliness, vibe and staff. Love this hotel.
Cara
Stayed 4 nights in Dec 2023
Response from AS on 12 Jan 2024
Cara, thank you so much for your kind words! We appreciate your recognition of our standards and team! We look forward to your return to the 1 Hotel West Hollywood in the near future!
This is our second stay here and we will definitely be back for a 3rd time! Classy, chill and great location. Nothing was ever an issue for the staff and they were super friendly and accomodating.
Leanne
Stayed 4 nights in Jan 2024
Response from AC on 8 Jan 2024
Thank you so much Leanne for staying with us!We are so pleased to hear that you had enjoyed your stay!
10/10 Excellent
Vasilios, New York
31 Dec 2023
Vasilios
Stayed 3 nights in Dec 2023
Response from AS on 22 Jan 2024
Vasilios, we appreciate your outstanding 5/5 experience with us! So glad to know that you were able to enjoy your time with us. Safe travels and we look forward to your return to the 1 Hotel West Hollywood!
Fabiola, we value your candor! Thank you for providing your perspective and we will keep your words in mind. We always appreciate feedback that allows us to improve. Safe travels and we hope to see you again soon at the 1 Hotel West Hollywood!
6/10 Okay
Dattaprasad
26 Dec 2023
Dattaprasad
Stayed 4 nights in Dec 2023
Response from AS on 19 Jan 2024
Dattaprasad, thank you for your response! We hope you enjoyed your stay with us at the 1 Hotel West Hollywood. We look forward to welcoming you back home in the near future!
Sega, thank you so much for your 10 out of 10! We always aim to deliver exceptional service and are glad you felt the same about your experience with us. Hope to see you again at the 1 Hotel West Hollywood soon!
10/10 Excellent
Lisa
15 Dec 2023
Lisa
Stayed 3 nights in Dec 2023
Response from AS on 29 Dec 2023
Lisa, thank you so much for your review! We appreciate your high regard of the 1 Hotel West Hollywood! We look forward to welcoming you back home again soon!
I'm not sure how this is a 5 star hotel. They have a long way to go and the rooms leave a lot to be desired. Staff seems disconnected, multiple interruptions during our stay and lots of construction. We won't be back anytime soon
Chad
Stayed 6 nights in Dec 2023
Response from Andrea on 14 Dec 2023
Dear Chad,I am so sorry to hear about the poor experience you had at our hotel. We would love to connect and hear more about your stay and welcome you back soon
Safe did not work.
Room service is limited to an acceptable fair late at night. If you’re arriving at a late night flight, be sure not to count on room service at this hotel.
Valet parking notice by text does not work. So if you want your car, it’s best to phone them, or go down and ask for it in advance.
Don’t count on the lobby lounge after 12 midnight as they shut down abruptly and turn on the lights.
Ken
Stayed 3 nights in Dec 2023
Response from ac on 14 Dec 2023
Dear Ken,Thank you for staying with us. I am so sorry to hear about the experience that you had at our hotel. We hope that you can give us another opportunity to make it right and provide you with an enjoyable stay.