Deluxe Twin Room
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Reviews of Hotel Roissy Lourdes

4 out of 5
Hotel Roissy Lourdes
16 Avenue Monseigneur Schoepfer, Lourdes, Hautes-Pyrenees

Reviews

8.6

Excellent

Rating 10 - Excellent. 252 out of 555 reviews" "
Rating 8 - Good. 210 out of 555 reviews" "
Rating 6 - Okay. 71 out of 555 reviews" "
Rating 4 - Poor. 17 out of 555 reviews" "
Rating 2 - Terrible. 5 out of 555 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela, Cerritos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in May 2024

6/10 Okay

Charles, McKinney

Travelled with partner
Liked: Cleanliness, staff & service
Great location, but the hotel is 2-3 star, not 4 star. Mattress was like a futon, small scratchy towels, AC would not work below 74 (felt hotter), and a rather sparse breakfast.
Stayed 1 night in May 2024

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room needs a deep cleaning. The carpet was dirty. The shower needs to be upgraded. The shower curtain has molds. We don’t even want to go in the shower nor seat on the toilet. The AC was not working. The breakfast was decent.
Stayed 1 night in May 2024

8/10 Good

cesar, Jersey city

Travelled with family
It’s clean and near the Basilica of the Holy Rosary and Grotto
Stayed 1 night in May 2024

8/10 Good

sachin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent property. Only thing is that we didn't get a family room as requested but 2 twin rooms instead
Stayed 1 night in May 2024
Response from Marianne on 10 May 2024
Dear Guest, Yes we upgrade you in two connecting rooms with more space and two bathroomsThis type of rooms are very convinient for family because bigger than family roomsThank you for your feedback

10/10 Excellent

Eileen

Ideally placed and staff were very good and friendly
Stayed 4 nights in Apr 2024

8/10 Good

Nirose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All over friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

hue, LITTLETON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the room was clean. Nice view from the balcony in a quiet location. Easy walk to the sanctuary, lots of restaurants to choose from in the area. I didn’t get to eat at the restaurant in the hotel, as our stay was a short one. Would stay here again. Front desk staff was very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is ok. Needs to improve shower area.
Stayed 2 nights in Apr 2024

10/10 Excellent

diona, ELMHURST

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lov the hotel . Our room was great. Just need a little dusting on the wall . Otherwise , slept well
Stayed 2 nights in Apr 2024

10/10 Excellent

Hao

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast with additional cost was ok. Not too fancy. Remember to check with waiter who would point to your reserved table.
Stayed 1 night in Apr 2024

10/10 Excellent

sylvia, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel walking distance to everything and good breakfast too
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Mar 2024

10/10 Excellent

herlina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close / walking distance to the grotto and basilica
Stayed 2 nights in Oct 2023

10/10 Excellent

Anghie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
We were late and were afraid that we lost our room. But the service was amazing we were so tired and the room was given in a matter of minutes. Kudos to the front desk people. They also call a taxi cab on our return/check out.
Stayed 3 nights in Oct 2023

10/10 Excellent

Hilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Basilica de Lourdes
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It was a few minutes walk to the Basilica! Staff were very nice!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Close to the Santuary, nice reception, okay rooms
The air conditioner was not working - in one room it started after requesting help but it went off during the night, and the other room did not work at all. Seems as the receptionist has some sort of control on it. This was very unfortunate.
Stayed 1 night in Oct 2023

6/10 Okay

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable beds
Service and location were excellent. The reason I was not happy was the bed. It was literally a very thin mattress on top of a wood base. It was terrible. I’m sorry that the room was uncomfortable because other than that it was very nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Stefan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Edna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel is walking distance to Lourdes, restaurant and souvenir stores. Very friendly staff. It made our short stay very memorable.
Stayed 1 night in Sep 2023

6/10 Okay

Maria, Whitby

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was ideal for walking to the Sanctuary of Our Lady of Lourdes. We felt safe walking back to our hotel after the night procession The noise level on our high floor end unit room was annoying. Loud conversations next door and in the hallways in addition to knocks on our door late at night made for some sleep interruptions
Stayed 3 nights in Sep 2023

6/10 Okay

Dympna

Stayed 1 night in Oct 2023

10/10 Excellent

Jacquelyn

Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Travelled with family
Very convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Magdalena

Travelled with family
Unforgettable family Stay
Let’s just say… we can stay at this hotel on our next visit and can highly recommend you to our friends♥️🙏🥰
Stayed 5 nights in Sep 2023

8/10 Good

Vicente

Stayed 2 nights in Sep 2023

10/10 Excellent

LORIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay here in Lourdes. Only stayed one night. But, will definitely stay here again. Very close to the sanctuary.
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our train was delayed and upon arriving to hotel the front doors were locked. A staff member opened them and got us checked in without any issues. Perfect, centralized location for everything in Lourdes.
Stayed 3 nights in Sep 2023

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, staff & service
Location and close proximity to Lourdes Shrine.
Stayed 1 night in Aug 2023

6/10 Okay

fernando

Stayed 1 night in Aug 2023

10/10 Excellent

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Convenient location. Short walk to the sanctuary. Helpful staff. Breakfast was okay. I have stayed here before and have no issues recommending this hotel.
Stayed 4 nights in Jul 2023

8/10 Good

Eva

Travelled with family
Liked: Staff & service
I would like to have softer sheets and comforter that is not so itchy
Stayed 4 nights in Jul 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. 1 minute walk from the grotto. Clean and spacious.
Stayed 1 night in Aug 2023

10/10 Excellent

Ghassan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

yathu

Stayed 2 nights in Jul 2023

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t wrong if you are visiting Lourdes, you are a less than five minute walk to the grotto! The staff is attentive and very quick to resolve any issues. Our air conditioning was off in the room when we arrived and they dealt with it right away and the a/c temperature was great. We also paid for the buffet breakfast when booking and it was totally worth it. A full spread including gluten free toast/breads/crackers for someone like myself with gluten allergy. The rooms are clean, yes a bit dated like others have said, but the beds were comfortable, showers spacious, and modern. For the price it is definitely a place I would stay if back in Lourdes one day.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ronan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely room was provided by the hotel for my family. The kids loved the separate room upstairs. Thanks for a wonderful stay!
Stayed 2 nights in Jul 2023

8/10 Good

Yolanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The receptionist gave us a room that was assigned to someone that why our card didn't work. She has to assigned us another room. Other than that, the room was check and quiet.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gerard

Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Travelled with family
Breakfast was delicious! Couple minutes to walk to the Grotto, and Church. Many many souvenir stores to walk by, it was very convenient located!! Hotel has parking space which was great!
Stayed 1 night in Jul 2023

8/10 Good

hernan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2023

2/10 Terrible

Vijedaran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Air condition wasn’t working at all. Was keeping going the reception but their keep lying that the AC is on but in the room it wasn’t on at all. So be careful guys this place needs a renovation ASAP. Staff also rude.
Response from Manager on 2 Jul 2023
Dear VijedaranThe air conditionning only works when windows are close as we explained you at serveral timesThe hotel was refurbished and we have now a fitness room, a kids club and our bar has a terrasse .

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Miljen Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and accomodating. The front desk allowed us for an early check in and changed our assigned room so we can rest early especially that we came from a long trip from Paris.
Stayed 1 night in Jun 2023

10/10 Excellent

RAYMUNDO

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. We were on the seventh floor very nice view and most of all close to the gate of the basilica.
Stayed 3 nights in May 2023

6/10 Okay

Mavis

Travelled with family
Liked: Staff & service
The location is unbeatable; just a short walk to the Lourdes sanctuary. The staff was super friendly and helpful. The room needs a renovation, showers, tiles, beds, the room in general.
Stayed 1 night in Jun 2023

8/10 Good

To Trinh, ANJOU

Travelled with family
Liked: Cleanliness, property conditions & facilities
Très bonne location pour se rendre au Sanctuaire environ 400m de marche.
Stayed 4 nights in Jun 2023

8/10 Good

Mrs M C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time and I love the location and the staff were very helpful the only thing is the breakfast ends very early and the dinner doesn't start till 7pm but the food is good and reasonable I will definitely go again
Stayed 3 nights in May 2023