The hosts were extremely friendly and took care of our needs. However, the pictures shown on the site do not reflect the condition of the room. The room was older and unfortunately, ours did not have the 'modern walk-in shower' shown on the website. The nightstand on my side of the bed was broken. Moreover, we were really looking forward to relaxing at the spa, getting a massage, etc but when we arrived we were informed that the spa is closed due to COVID restrictions. At the moment, in Italy, the requirements have eased up, but even if the hotel wanted to enforce them, they should note on the site that the SPA IS CLOSED until further notice. We were truly disappointed since the $200 charge for the room did not include any benefits.