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Rating 10 - Excellent. 474 out of 677 reviews" "
10 - Excellent
474
Rating 8 - Good. 170 out of 677 reviews" "
8 - Good
170
Rating 6 - Okay. 25 out of 677 reviews" "
6 - Okay
25
Rating 4 - Poor. 6 out of 677 reviews" "
4 - Poor
6
Rating 2 - Terrible. 2 out of 677 reviews" "
2 - Terrible
2
9.4/10
Cleanliness
9.8/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
Barbara
26 May 2024
Liked: Cleanliness, amenities
Great experience great service such nice and helpful people
The staff at the Hotel Alexander were wonderful. We were there over Easter and the family run place was alight with
Holiday goodies! It generated such a warm, welcoming atmosphere. I would recommend a stay here, as it doesn't disappoint.
What a lovely property in a charming corner of Lucca!. We got a corner room that is spacious and quite. The bed is so comfortable. The staff is kind a very helpful. I wish we were staying longer.
We stayed 3 nights. Excellent hotel inside the city walls. The reception and check in went very smoothly. We had a rental car and the parking garage worked out fine. The front desk and breakfast staff were most helpful. Live is a beautiful city, very walkable. We would definitely return and stay here again. Thank you for making our stay so pleasing!
This is a beautiful boutique style hotel with charm that resonates with old world luxury. The staff exude that same old world genuineness as they work to make sure every question is answered and all your needs are attended to. Our room was on the small side with no terrace but the bed was very comfortable. Breakfast each morning in the salon was a treat! Full service with beautiful table settings and attentive staff, delicious food and coffee! We would absolutely recommend a stay here!
I have been to this magnificent hotel before and the service is so friendly. One of the highlights was the magnificent breakfast; never rushed and always fresh as fresh can be. Paulo went out of his way to set up taxi and restaurant bookings and Mario, as always, was a lovely host...a gentleman with a lovely way with the customers.
The staff are very warm and courteous and truly make you feel welcome. We were met at the front door of the hotel and our luggage was brought to our room. We were also allowed to check into our room early which was very much appreciated. The room is lovely and elegantly furnished too,
It was our 55th wedding anniversary and we couldn’t have been happier with the hotel. Lovely family, very attentive and helpful.
Air conditioning was superb _ quiet but very effective. Great city break great hotel Thankyou hotel.com
Maureen
Stayed 2 nights in Jul 2023
8/10 Good
Maryna
Travelled with family
21 Jul 2023
Liked: Cleanliness, staff & service
Small boutique hotel in city Centre. Walkable distance.
Room was spacious and nice Kimg size bed. Bathroom was nice size too. It was very quaint abd staff were very helpful. Staff were helpful ahd the daytime front desk spoje English very well.
Beautiful hotel off the beaten track. The staff were wonderful, really friendly and nothing was too much trouble for them. The rooms are absolutely fabulous - you feel like you are staying in an old Italian villa. Would absolutely stay again!
This was a quaint hotel a little off the beaten path, but inside the Lucca city walls. The staff was extremely friendly and helpful. They served breakfast in the room downstairs which was plentiful and delicious. I would definitely recommend them for your stay in Lucca.
Wonderful boutique hotel , great location,
easy walking distance to all of the inner city ..
Great attentive staff .. would definitely stay again. Nice breakfast too !
Gabriel and his staff were amazing. He assisted us with parking and went above and beyond. The other staff members were also kind, friendly and helpful. We will return to this wonderful hotel and the town of Lucca.
The hotel was lovely! The staff were fun, friendly, helpful and considerate. We stayed in Lucca for 7 nights and the staff and included breakfast each morning set the Palazzo Alexander apart!
This property is a cute family, own bed and breakfast with well adorned rooms, friendly and helpful, family owners, and a lovely brunch in the morning. Anywhere in Lucca is good, but this is a Jim within the city walls.
The hotel is simply delightful. The staff are amazing: they really go the extra mile to be helpful. It’s in a very quiet area and the hotel itself is very peaceful with no loud oikish types in sight. Classical music is played very quietly in reception and at breakfast. The latter, served by the excellent Roberto, is personally served and tailored to one’s exact preferences. Rooms are furnished in the traditional Italian palazzo style and are spotless. Mario, the owner, gladly books evening meals in recommended restaurants; his judgment is faultless. Reception staff (Paolo) are unfailingly pleasant & helpful.
Palazzo Alexander is a wonderful small hotel. Beautifully decorated in an elegant, classic style. Our room had beautiful inlaid wood furniture. The bathroom was spacious with a very good shower. The breakfast buffet was wonderful and included made to order eggs with bacon. The staff was very friendly and helpful. The hotel is located near key sights. We would definitely stay here again and highly recommend this hotel.
The breakfast with fresh pastries, eggs and bacon was nice. Owner and staff super nice and helpful. Assisted with dinner reservations, getting cab to next location etc. just lovely
Beautiful place to stay inside the walls of Lucca. Paulo was a wonderful help with the car once we found the hotel. He definitely went above and beyond to assist. All the staff were pleasant and helpful.
Wonderful stay at the Palazzo Alexander. The room was very comfortable, breakfast was amazing, and the staff was super helpful with dining options and helping with parking for the car. The location is great to explore Lucca. Would definitely stay again!
This hotel is a true gem. The entire staff was welcoming, friendly and helpful. A wonderful breakfast is served each day. Our room was very comfortable and well-appointed. All of Lucca is accessible by foot. This is a great hotel in a lovely city. We can’t wait to return.
Beautiful, centrally situated hotel with bundles of charm and character and exceptionally friendly and very helpful staff. The interior decor of the hotel could itself be a tourist attraction such is its ornate beauty and traditional features, so typical of the region. We had the junior suite "Tosca" which was lovely in its design, furnishings and lovely balcony overlooking the rooftops of Lucca. This hotel is highly recommended.
The staff at this hotel were amazing. They could not have been friendlier or more accommodating. The hotel is located in the old part of town, so very walkable. The room was very authentic and comfortable.
Highly recommended.