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Reviews of Santa Maria - Hostel

2 out of 5
Santa Maria - Hostel
Rua de Santa Maria 145, Funchal

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 88 reviews" "
Rating 8 - Good. 32 out of 88 reviews" "
Rating 6 - Okay. 5 out of 88 reviews" "
Rating 4 - Poor. 4 out of 88 reviews" "
Rating 2 - Terrible. 0 out of 88 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

hmad

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you soo much for a good service
Stayed 2 nights in Mar 2024
Response from Cary Bamdez on 31 Mar 2024
Greetings Ahmad! Thank you for your amazing feedback. We are very happy to know that you had a wonderful stay with us! Kind regards, Cary Bamdez Santa Maria Team

8/10 Good

Maytuka-Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positiv: das Hostel ist in einer guten Lage, nettes Personal, Check-in auch in der Nacht problemlos (nach Absprache) Negativ: sehr hellhörig
Stayed 3 nights in Mar 2024
Response from Cary Bamdez on 31 Mar 2024
Greetings, Isabel! Thank you for your review. Our hostel is located in the most popular area of Funchal, which tends to be busier than the rest. We apologize for any inconvenience beyond our control you may have encountered during your stay, your valuable feedback helps us a lot. We hope to see you soon anytime soon! Best Regards, Cary Bamdez, Santa Maria Hostel Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good, apart from our beds made beds and floor boards made squeaky noises when moving around.
Stayed 5 nights in Jan 2024
Response from Cristina Henriques on 29 Jan 2024
Greetings ! Thank you for your visit and for sharing your experience with us! As well as your experience with the staff members who assisted you at our hostel. Your feedback on the details of our hostel that did not meet your expectations is important, and we apologize for the inconveniences that were beyond our control. Our hostel is a 120-year-old historic building, so it is normal to hear creaking floors/doors. Kind regards Cristina Henriques Santa Maria Team

10/10 Excellent

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, clean and very comfy!
Immaculately clean! Our room was spotless with very comfy beds and soft linens We didnt use the kitchen but its a good size and looks like it has everything you need. There is laundry access and a little attic mezanine with sofas and a tv if you want somewhere to hang out. Excellent central location right in the center of the action with oodles of bars and restaurants on your doorstep - about 3 mins from the cable car and the main bus area as well and just minutes from the sea and waterfront The staff were warm, friendly and very helpful with lots of local knowledge. It is of course a hostel so theres a little noise from other guests but nothing to dwell on. (Worth noting theres stairs up to the reception and to the first floor so be mindful if you've got bad knees! 😂) We loved our stay here and I plan on booking here again for my mum when she comes to visit!
Stayed 4 nights in Apr 2023

10/10 Excellent

Maarit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
I had a really nice time in this hostel. The staff is super nice, it's very conveniently located and clean. As a solo female traveller I felt very safe in the city and at this hostel (in a mixed dorm).
Stayed 5 nights in Nov 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Disliked: Room comfort
As solo traveler I stayed in the “Blue dormitory” where the old wooden floor is very noisy and the beds are very weak - you can feel every single movement of the person above or beyond you. It’s a big old house in historic centre of the city.
Stayed 3 nights in Apr 2022
Response from Rúben F. Front Office Manager Santa Maria Team on 10 May 2022
hanks for your feedback We enjoy a lot to meet you in the Hostel. We hope to see you again ! Is a historical building protect by the goverment, so to keep the authentic style, we have to keep the original door , windows and floor, and we stay in one of the busy streets from Madeira Island, day and night. For the noise, we provide earplugs, that can me request at the reception of the hostel, or by our the 24 Phone supportline. Best Regards, Rúben Freitas Front Office Manager Hostel Santa Maria

10/10 Excellent

Spela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to start exploring Funchal or to rest & relax after a busy day across the island.
Stayed 2 nights in Feb 2022
Response from Rúben Freitas on 29 Mar 2022
Thanks for your feedback was a big pleasure to receive you in the Hostel. We hope to see you again ! Best Regards,

4/10 Poor

Sandro

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Nov 2021
Response from Rúben Freitas Hostel Santa Maria Team on 24 Nov 2021
Hope you liked your visit to Madeira and regardless of your stay you decide to visit our lovely island again. Best regards, Santa Maria Team

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Bruno Rodrigues - Santa Maria Team on 26 Jun 2019
Thank you

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hostel in Excellent Location
Amazing hostel - exceeded my expectations with the nice building, friendly and helpful staff, fantastic breakfast and daily free cake!
Stayed 2 nights in Mar 2019
Response from Bruno Rodrigues - Santa Maria Team on 29 Mar 2019
Thank you for your kind words, they are what motivates us, for a constant improvement in service. See you soon,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property and very well located in the old town. They also have a restaurant serving excelent food. They give a discount of 10% to guests of the hostel. The staff is extremely helpful and friendly.
Stayed 5 nights in Feb 2019
Response from Bruno Rodrigues - Santa Maria Team on 12 Feb 2019
Thank you for your kind words . They are what motivate us, for presenting an ever improving service. Kind Regards

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic old schoolhouse hostel in heart of town
Very unique historic old school building . Spacious ,very clean , outstanding service and extremely friendly staff great kitchen area You are right in the heart of the busy bar ,restaurant area . Great morning breakfast of all you can eat really beautiful garden
Stayed 10 nights in Jan 2019
Response from Freitas on 30 Jan 2019
Thank you for the nice words, they are what motivate us. Our team try the best, to give a good service for our guests. Hope you came back. Greetings on behalf of the whole team.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, however it was very difficult to sleep. The noise from the outside restaurant and bars kept us up all night. I did not get one good night sleep while staying here.
Stayed 3 nights in Jan 2019
Response from Bruno Rodrigues - Santa Maria Team on 15 Jan 2019
Hello, Thank you for your feedback, your words are very important to us, in order to improve our service. Our Hostel, is situated in one of the busiest streets in Funchal, with restaurants and bars like you mention, and since the building is centenary, as well historic and classified, when it was renewed, it had to mantain all the original features , so sometimes it is dificult to reduce all the exterior noise. Kind Regards

10/10 Excellent

Natalie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the most lovely places I have stayed. It is warm, friendly, in the the best part of town, close to the sea and beach front. The Rua Saint Maria comes alive at night, with door to door dinning and fun, and the hostel open straight into it. It’s easily accessable to town centre, busses, the cable car, museums and the botanical gardens. And best of all: cake! Freshly baked everyday, free for all just waiting to be eaten in the kitchen, looking out onto a beautiful courtyard area where you eat your breakfast. This is a lovely hostel, I would encourage anyone visiting this beautiful place to stay here.
Stayed 8 nights in Dec 2018
Response from Freitas on 19 Dec 2018
Thank you for your comment. It's very important to us. Our hostel is very special for us, it is good to know that it was special for you too. Situated in a privileged area, well animated with restaurants and bars. Our cakes are made to think of you, to sweeten the day after the tours around the Island. Thank you for recommending us. We look forward to your next visit, for another adventure. Greetings on behalf of the whole team.

8/10 Good

Del, Essex, UK

Liked: Cleanliness, staff & service
Great value for money
Staying in a dorm in a hostel obviously wasn't going to be the same as staying in a 5star hotel but the hostel was clean and very friendly and there was a wonderful cake in the kitchen every day. Staying in a dorm is a great way to meet other travellers from all over the world. Only downside is that it can be noisy as it is on a street full of restaurants so worth purchasing earplugs from reception.
Stayed 7 nights in Sep 2018
Response from Bruno Rodrigues - Santa Maria Team on 1 Oct 2018
Hello, Thank You for your kind words , they are what motivate us for presenting a good service for our guests. See you soon, regards

8/10 Good

NK, funchal

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant to stay in Santa Maria.
friendly and helpful staff. great historical building on the vibrant street. noise from outside is the only downside.
Response from Francisca on 10 Apr 2017
Thank you very much for your comment. The noise is due to our central location in the heart of the city. We hope to come back soon for another great stay at our Hostel. Best regards from the whole team.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Response from Francisca on 10 Apr 2017
Thank you very much for your comment. We hope to come back soon for another fantastic stay at our Hostel. Best regards from the whole team.

10/10 Excellent

Lovetotravel123

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hostel....really like a boutique hotel
So much nicer than any pictures or description could show. An old school building lovingly converted into a gorgeous hostel/boutique hotel in the heart of town by people with a phenomenal artistic eye. My private double room was much nicer than many hotel rooms I've stayed in, everything was spotless, wonderful backyard garden/restaurant, fully-stocked kitchen, freely baked free cake everyday, and super friendly staff.
Response from Paulos on 16 Jan 2017
Thank you very much for your comment. Our team makes every effort to make our guests feel at home. I hope you come back soon. Best regards from the whole team.

8/10 Good

Clara, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madeira
The hostel is very well located, the staff unique, friendly, accommodating and very helpful. It is clean and safe. If you want peace and quiet it might not be your place because there are lots of restaurants nearby, including the one in the hostel, and they are all busy until midnight. I had a great time there and YES I will recommend it to as many people as possible
Response from Tiago Paulos on 16 Sept 2016
Thank you for your comment. I hope you come back soon. The noise is a result of our perfect location in the heart of the city of Funchal. Best wishes from the whole team.

8/10 Good

Tom, UK

Liked: Cleanliness, staff & service
Great hostel close to the city and promenade
I stayed in Santa Maria hostel for 7 nights and my experience is very good. Saff was very helpful and friendly. Great food in the reastaurant below. I would recomend to everyone who is travelling alone or with friends. Fabulous for a hostel.
Response from Tiago Paulos on 30 Aug 2016
Thank you for your comment. It was fantastic to receive you. I hope you come back soon for another great stay :). Best wishes from the whole team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look past the 'Hostel' in the name!
A warm greeting and lovely stay. Perfectly located in the old town in the middle of the buzz of a range of restaurants and shopping near by. I stayed in the Embroidery Suite. The room was large and exactly as it was shown in the online pictures.
Response from Tiago Paulos on 10 Jul 2016
Thank you for your comment. We were delighted with their experience and work daily to improve the experience of our guests. When you have another chance to come back a few more pleasant days here in the "sun island". Best wishes from the whole team.

8/10 Good

Kristine

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Vincent

Stayed 3 nights in Apr 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Nadia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Super emplacement et édifice avec beaucoup de cachet. La suite est abordable et spacieuse et munie d’un lit long très confortable. La division est originale, mais laisse peu de place à l’intimité avec la baignoire dans la chambre. J’y retournerais, en solo.
Stayed 3 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nettes Hostel in guter Lage
Sehr nette Mitarbeiterin, guter Service. Die Lage war gut aber etwas laut in der Nacht:D Die Küche könnte etwas besser ausgestattet sein. Die Hochbetten sind sehr wackelig.
Stayed 2 nights in Dec 2022

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bel endroit de charme!
Nous avons adoré cet endroit! Une auberge charmante avec un bel accueil! Très bien situé dans Funchal! Nous y avons séjourné 8 nuits.
Stayed 7 nights in Oct 2022

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage Möglichkeit zum Kochen Freundliches Personal
Stayed 4 nights in Oct 2022

8/10 Good

ewa

Liked: Cleanliness, staff & service, property conditions & facilities
Hostel très bien situé
L'accueil très sympathique, parle plusieurs langues et c'est génial ! Dommage que la réception pour checking est fermée à 18h Les douches sont pas trop fonctionnelle et pas fermée La cuisine est jolie et équipée La salle de repos située en mezzanine-originale et la décoration et style de la réception est magnifique
Stayed 5 nights in Jun 2022

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022
Response from Rúben Freitas Front Office Manager on 10 May 2022
Thanks for your feedback. Was a big pleasure to receive you in the Hostel. We hope to see you again ! Best Regards, Hostel Santa Maria

8/10 Good

Kenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
The hostel is located on a busy street but it's right in the center of old Town and everything you need. I could sleep well when I slept past 23, when the restaurant below closes. The place is really clean. I do miss a freezer and having some real wine glasses (not plastic) in the kitchen.
Stayed 7 nights in Dec 2021
Response from Rúben Freitas Hostel Santa Maria Team on 26 Jan 2022
Hello ! Olá ! Thank you for your feedback, was a pleasure to receive you in the Hostel ! We hope to see you again ! Best Regards, Rúben Freitas Front Office Manager Hostel Santa Maria Team

8/10 Good

Sofie Søholm

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2021
Response from Rúben Freitas Hostel Santa Maria Team on 26 Jan 2022
Hello ! Olá ! Thank you for your feedback, was a pleasure to receive you in the Hostel ! Best Regards, Rúben Freitas Front Office Manager Hostel Santa Maria Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolute finest most charming Youth Hostel, and (my) also my⭐️⭐️⭐️ for the Santa Maria restaurent. But much action in the street below til 1.30 at night even monday/tuesdays late november. If active days- get room towards the garden.
Stayed 3 nights in Nov 2021
Response from Rúben Freitas Hostel Santa Maria Team on 26 Jan 2022
Hello ! Olá ! Thank you for your feedback, was a pleasure to receive you in the Hostel ! Best Regards, Rúben Freitas Front Office Manager Hostel Santa Maria Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Top lage. Es ist sehr ringhörig und hat bettwanzen.
Stayed 7 nights in Oct 2019
Response from Santa Maria Hostel on 23 Oct 2019
Thank you for your kind words.

8/10 Good

Barbaren, Freiburg, Baden-Württemberg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Originelle , liebevoll eingerichtete Unterkunft mitten in der Altstadt. Deshalb auch zeitweise laut und sehr lebendig. Idealer Standort da Nähe Busstation. Alles ist gut erreichbar.
Stayed 4 nights in Sep 2019
Response from Santa Maria Hostel on 23 Oct 2019
Thank you for your kind words

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTICO!
FANTASTICO!
Stayed 4 nights in Feb 2019
Response from Bruno Rodrigues - Santa Maria Team on 15 Mar 2019
Muito Obrigado, O seu feedback é muito importante para nós, de forma a que o nosso serviço melhore continuamente e que os nossos hóspedes possam usufruir do melhor serviço. Cumprimentos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Bruno Rodrigues - Santa Maria Team on 3 Apr 2019
Thank You

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
central, lively rooms
Lots of noise from the main street right outside my window, which could not be properly shut. Could also hear people in kitchen and other rooms. Location and room otherwise great.
Stayed 6 nights in Feb 2019
Response from Bruno Rodrigues - Santa Maria Team on 13 Feb 2019
Thank you for your kind words, they are what motivate us for a better service. Regardind the noise , our Hostel is situated in one of the most lively strets of funchal with lots of bars ans restaurants, and since the building is centenary and classified, when it was renewed , it had to maintain all of the original features, so sometimes it is dificult to absorb all the exterior noise. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Bruno Rodrigues - Santa Maria Team on 3 Apr 2019
Thank You

8/10 Good

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Nice and charming place. Noicy but thats the way it is in the center and in a old house. Nice and helpfull staf.
Stayed 2 nights in Jan 2019
Response from Bruno Rodrigues - Santa Maria Team on 22 Jan 2019
Hello, Thank you for your feedback, your words are very important to us, in order to improve our service. Our Hostel, is situated in one of the busiest streets in Funchal, with restaurants and bars like you mention, and since the building is centenary, as well historic and classified, when it was renewed, it had to mantain all the original features , so sometimes it is dificult to reduce all the exterior noise. Kind Regards

6/10 Okay

SR

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
cote rue bruyante .....................................................
Stayed 15 nights in Dec 2018
Response from Freitas on 4 Jan 2019
Merci pour vos commentaires. Notre auberge est située dans l’une des rues les plus animées de la ville avec ses restaurants et ses bars, sa rue animée. Meilleures salutations de toute l'équipe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ferias
Stayed 1 night in Dec 2018
Response from Bruno - Santa Maria Team on 23 Dec 2018
thank you

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito satisfeito
Super recomendado pra meus amigos e familiares. Pretendemos voltar... Satisfeito com a atenção do motorista que levou nos ate o aeroporto...
Stayed 2 nights in Dec 2018
Response from Freitas on 10 Dec 2018
Obrigada pelo seu comentário. Obrigada por nos recomendar. Aguardamos a sua próxima visita. Cumprimentos em nome de toda a equipa.

4/10 Poor

dany, thyez

Disliked: Cleanliness, room comfort
manque plus de photo car je suis fait bien avoir car une chambre simple il y a pas de douche et toilette individuelle sais collective et en plus sais une vielle école renouvelé et le bois très bruyant grince a fond sinon proche de tout
Stayed 5 nights in Nov 2018
Response from Freitas on 23 Nov 2018
Merci pour ton commentaire. Nous sommes une auberge de jeunesse et, à ce titre, nous partageons des chambres, tout comme des chambres privées. Le bâtiment était autrefois une école qui a été rénovée, mais comme il s’agit d’un bâtiment historique et reconnu, une grande partie de la structure a dû être conservée. Conservations au nom de toute l’équipe.

6/10 Okay

emmanuelle, france

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel bien situé ,bien équipé,bcp bruit côté rue
Séjour de 10 j très agréable ds l hôtel.personnel sympa possibilité nombreuses depuis l hôtel,resto de l hôtel bon et sympa
Stayed 10 nights in Aug 2018
Response from Freitas on 19 Aug 2018
Merci pour votre commentaire. La décoration de l'auberge est très spéciale pour nous. Notre emplacement privilégié pour être dans une rue animée, avec ses restaurants et ses bars. Nous espérons que vous reviendrez. Salutations de la part de toute l'équipe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit charmant. À proximité de tout à pied. Excellent service! Gens très sympathiques.
Stayed 3 nights in Jul 2018
Response from Freitas on 31 Jul 2018
Merci pour votre commentaire. Nous aimons assurer un bon service à nos clients. Nous attendons votre prochaine visite. Meilleures salutations de toute l'équipe.

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Freitas on 11 Jul 2018
Thank you very much for your feedback. We hope you come back. Greetings on behalf of the whole team.

8/10 Good

4amigas, España

Liked: Staff & service
No es propiamente un hotel,es una residencia,nos llevamos una sorpresa al no tener baño en la habitación,sino que tenía baños con duchas comunitarios,pero después nos sentimos cómodas,está muy bien situado,limpio,tranquilo y el personal muy amables,en particular la responsable de recepción Carina Freitas,un encanto. En la parte de arriba,está la cocina que cualquier huésped,puede utilizar
Stayed 8 nights in May 2018
Response from Freitas on 23 Jun 2018
Gracias por su comentario. Siempre bueno saber que le gustó la experiencia que se sentía cómoda. Hacemos lo mejor para garantizar un buen servicio al cliente. Esperemos que vuelva, para otra aventura. Saludos en nombre de todo el equipo.

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Nice and clean but noisy
Nice hotel in one the main touristic streets in Funchal. The hotel is very cosy, nice rooms, stylish. Everything was clean. Be aware that it is quite noisy: touristic street with lot of restaurant on the front, another restaurant on the back, and thin walls... Other than that, we have been very well welcomed and the team was eager to make arrangements for us. Thanks!
Stayed 1 night in May 2018
Response from Carina Freitas on 16 May 2018
Thanks for your comment. Since we are located in the heart of the city, with all the restaurants and bars it is normal, some noise. Until next time, staff santa maria.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etablissement accueillant, au cœur de la vieille ville de Funchal, tout proche du marché local et du bord de mer.
Stayed 7 nights in Apr 2018
Response from Bruno Rodrigues - Santa Maria Team on 10 May 2018
Merci beaucoup pour vos paroles, c'était un plaisir de vous recevoir en tant qu'invité.