Breakfast, lunch, dinner served; Mediterranean cuisine, pool views
Check availability

Reviews of Hotel Nuevo Boston

4 out of 5
Hotel Nuevo Boston
Avenida de Aragon 332, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 785 out of 1268 reviews" "
Rating 8 - Good. 310 out of 1268 reviews" "
Rating 6 - Okay. 99 out of 1268 reviews" "
Rating 4 - Poor. 49 out of 1268 reviews" "
Rating 2 - Terrible. 25 out of 1268 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practical and close to the Airport
Stayed 1 night in May 2024

10/10 Excellent

ROBERT

Liked: Cleanliness
Friendly staff and nice room
Stayed 1 night in Apr 2024

8/10 Good

Hetti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Liked: Staff & service, amenities, property conditions & facilities
The hotel is located near the airport and the day offer a shuttle pick up. Is it great for the late arrivals however make sure you call them when you need a shuttle pick up because it is unclear from the description as to how it’s done. The room and bathroom were clean, Spacious and quiet. The staff was nice. The dining in the hotel is not very good. Overall, I would stay there again for the first. The convenience of the airport location
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was hot, air conditioning did not work. Motion sensor lights in hallways made us feel unsafe as most of the hallway in front and behind was dark. The lights in front of our room even turned off before we got into our room.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Amenities
We had to book a room with just a few hours and they were able to accommodate us quickly, they let us in our room earlier as well. They brought us the menu for the room service to our room, loved the food. They had transportation shuttle to the airport which was very convenient for us.
Stayed 1 night in Apr 2024

8/10 Good

Nancy, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good option for an overnight stay between flights. Disappointed that the Expedia listing said there was "laundry facilities" (in addition to services), but in factt, there was no self-service option.
Stayed 1 night in Apr 2024

10/10 Excellent

Randall, Carmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel because of its close proximity to the airport and it did not disappoint. Our room on the fourth floor was very quiet and extremely clean. There were blackout curtains at the window, so the room was very conducive to a good nights sleep, which we sorely needed before an early departure flight the next morning. Also, the hotel offered the services of a free shuttle to the airport. All we had to do, was give the front desk a time for pick up. The shuttle arrived on time and the driver was courteous. We had no problem catching our flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Cecilia, Carlsbad

Travelled with group
Liked: Amenities
Staff were friendly and helpful. They checked us in early since we arrived early.
Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel convenient to airport. Spacious room, good bed, very nice bathroom with adequate counter space. Need to supply tissues.
Stayed 1 night in Apr 2024

8/10 Good

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful stay! Very accommodating and excellent restaurant in the reception area. We only had minor issues with our shower not working.
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, polite and clean
Stayed 2 nights in Apr 2024

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service Shuttle bus to airport really convenient Large room
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and peaceful
Stayed 2 nights in Apr 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night before our flight. The restaurant food was great. Having a shuttle to the airport in the morning was fantastic.
Stayed 1 night in Apr 2024
Response from Room Division Manager on 18 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

6/10 Okay

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Good size room and large bathrooms but had trouble getting the air conditioning to cool the room and pillows were rather thin. Waited around 40 minutes for the airport shuttle to the hotel, apparently just missed the previous one so got unlucky but also wrongly assumed it would be more frequent. Also only one person working at check in when the shuttle arrived so had to wait in a queue to get our room keys. Shuttle back to the airport was good as it departs the hotel at set times (on the hour).
Stayed 1 night in Apr 2024
Response from Room Division Manager on 18 Apr 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect end to a perfect vacation.
Stayed 1 night in Apr 2024
Response from Room Division Manager on 7 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Janet

Stayed 1 night in Mar 2024
Response from Room Division Manager on 7 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located next to airport. Nice staff!
Stayed 1 night in Mar 2024
Response from Room Division Manager on 7 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Somattie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was closer to the airport and also walking distance to a shopping mall. Free airport shuttle was a plus. Room was clean and staff very friendly
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

kraig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff
Stayed 1 night in Apr 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
It's a great hotel for one night if you are flying in or out. The restaurant has a decent menu selection and not overpriced. When catching a flight, shuttle bus leaves on the hour and that's it. Be sure to book the shuttle beforehand. The room and bathroom are spacious and clean. The heating system is somewhat extreme and pumping lots of hot air.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

10/10 Excellent

Cord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night. It was close to the airport, clean, nice staff, good breakfast buffet.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Layla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Madelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk were very welcoming and accommodated my family needs very quickly. Staff very helpful and kind. Hotel in great condition.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Typical 4 star hotel. Staff is very friendly. Have free shuttle to airport
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Juan, Berwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel, it is worth it for the price, close to the airport and really nice and clean, highly recommended, planning my next stay in Madrid here
Stayed 2 nights in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Aleen, Chandler

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean place to stay. Staff very attentive.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Shuttle service was on time and efficient. Included breakfast was plentiful with lots of choices. Would stay there again.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

6/10 Okay

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I would give this place 5 stars except the entire lobby and restaurant smelled of some kind of incense or air freshener that is cloying and bothered my sense of taste and allergies. Please do away with this. Many people are sensitive to scents.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Lindsay, Key west

Stayed 1 night in Mar 2024
Response from Room Division Manager on 16 Apr 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

6/10 Okay

Rolando, WELLINGTON

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner did not work properly. Hôtel Ford not have wake up service matress was not good
Stayed 1 night in Mar 2024
Response from Room Division Manager on 4 Apr 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

2/10 Terrible

Raquel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There has been a leakage in the roof originating from the upstairs bathroom, resulting in an unpleasant odor permeating the rooms. A/C wasn’t working and they had no idea when was going to be fixed
Stayed 1 night in Mar 2024
Response from Room Division Manager on 26 Mar 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Ena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant staff was a little lost. The rest the hotel is very accommodating, with transportation to the airport.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 26 Mar 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable hotel. Great bed, staff were really nice
Stayed 1 night in Mar 2024
Response from Room Division Manager on 26 Mar 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

6/10 Okay

haresh

Stayed 1 night in Mar 2024
Response from Room Division Manager on 10 Apr 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

2/10 Terrible

Leonid

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
this hotel should not be in business.
Stayed 2 nights in Mar 2024
Response from Room Division Manager on 22 Mar 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic team and food. Rooms were very nice.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 17 Mar 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Down the street from a big mall. We also loved that they had a shuttle going to and from the airport.
Stayed 1 night in Mar 2024
Response from Room Division Manager on 11 Mar 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Fabian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost effective and close to the airport
Stayed 1 night in Mar 2024
Response from Room Division Manager on 11 Mar 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

maram

Liked: Cleanliness, staff & service, property conditions & facilities
Gym is small and not great, restaurant options are very limited and the keys system is very old and not functional. Staff however are very nice and helpful especially David in the restaurant, rooms are nice and big and beds are very comfortable
Stayed 3 nights in Mar 2024
Response from Room Division Manager on 11 Mar 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Room Division Manager on 11 Mar 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Room Division Manager on 11 Mar 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

10/10 Excellent

Elizabeth, Fairfax

Stayed 1 night in Mar 2024
Response from Room Division Manager on 26 Mar 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Except for one person, the staff was unhelpful and at times rude.
Stayed 1 night in Feb 2024
Response from Room Division Manager on 3 Mar 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport with free shuttle. There were three of us and we got a room with three comfortable beds
Stayed 1 night in Feb 2024
Response from Room Division Manager on 3 Mar 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Good shuttle
Stayed 1 night in Feb 2024
Response from Room Division Manager on 27 Feb 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

leoni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very clean and comfortable. Didnt feel lik there was much around the area but also not to far from everything via uber
Stayed 2 nights in Feb 2024
Response from Room Division Manager on 27 Feb 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards