3 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of AluaSun Torrenova

4 out of 5
AluaSun Torrenova
Avenida Torrenova, 51, Palma Nova, Calvia, Mallorca

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 51 reviews" "
Rating 8 - Good. 17 out of 51 reviews" "
Rating 6 - Okay. 10 out of 51 reviews" "
Rating 4 - Poor. 6 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from José Manuel on 9 Apr 2024
Thank you so much for your time and hope to see you in a near future.Kind regards

10/10 Excellent

Kalwant Kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, good pool side facilities and games for children, evening entertainment was ok. Very close to the lovely beach.
Stayed 4 nights in Oct 2023
Response from Jose on 29 Oct 2023
Thank so much for your kind words. Hope to see you in a near future.Kind regards,

6/10 Okay

??

Travelled with family
Disliked: Amenities
We enjoyed our stay at Aluasun. The food was nice, the pool area was great and the staff were helpful and friendly for the most part. However some of the basic amenities were lacking andnwere not really representative of a 4 star hotel. For example there were no toothbrushes or toothpaste, lotion, coffee, nothing in the minibar and the walls were paper thin meaning adjacent guests returning can easily wake you up. Also the wifi signal made it unusable and my husband had to use up his data. A bit annoying when we had paid for this service.
Stayed 3 nights in Oct 2023
Response from José Manuel on 27 Oct 2023
Good morning,We do not have toothbrushes and amenities of one use for a government restriction. In the hotel in the Balearic Island are forbiden, even straws for the drinks if you have realized.Wifi is not an extra charge and we would be appreciate if you have told us in order to check what was wrong.Thank you for your time to share your opinion.Regards,

10/10 Excellent

Kasper

Stayed 5 nights in Aug 2023
Response from José Manuel on 6 Sept 2023
Muchas gracias por su valoración.Estamos encantandos de que disfrutara de su estancia con nosotros, esperamos verle en un futuro próximo.Saludos,

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Deputy manager on 21 Aug 2023
Muchas gracias por su valoración.Esperamos verle en un futuro próximo.Saludos,

2/10 Terrible

FBAONE

Stayed 5 nights in May 2023
Response from José Manuel on 11 Jun 2023
Gracias por tomarse el tiempo de valorar su estancia. Lamentamos no haber estado a la altura de sus expectativas. Le deseamos lo mejor y esperamos verle en un fúturo si nos da la oportunidad.Saludos

8/10 Good

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in May 2023
Response from José Manuel on 5 Jun 2023
Thank you for rating us, it helps us to improve.Kind regards,

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant clean hotel good entertainment during day. Family rooms are very goid size. Only down side at top of fairly steep hill.
Stayed 2 nights in May 2023
Response from José Manuel on 5 Jun 2023
Thank you for your time to share your opinion with us and we hope to see you in a near future. We cannot avoid the hill : )Kind regards,

10/10 Excellent

Terry

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
very clean, friendly hotel
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much a family hotel
This hotel is very much a family hotel with lots of children about. The entertainment and facilities looked good for them tho I was with adults. Food was very good, room pleasant tho a bit noisey at night from corridors and rooms next door and above even tho they weren’t being overly loud you could still hear music and talking. If I was being picky the bathroom could have done with a deep clean to floor tiles etc but was still clean with towels changed daily.
Stayed 3 nights in Oct 2018
Response from Alua Hotels & Resorts on 19 Oct 2018
Hello dear customer, Indeed, our hotel is prepared for families and to provide entertainment for both adults and children. Regarding your comments, we appreciate your suggestions. We'll take them into account to continue improving our cleaning service. Would you want to visit us again? Kind regards, Alua Hotels & Resorts

10/10 Excellent

paul, worsley m/cr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great Hotel with wonderfull staff.
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank you for your report and for taking the time to write to us. We hope to see you soon. Best wishes,

10/10 Excellent

Justine, Bolton, Lancs UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, perfect for families
we arrived at the hotel around 11am and was checked in immediately, we were given a room on floor 2 over looking a side street, we decided we wanted a room higher up or on the pool side of the hotel and went to reception and asked if one was available, the information sheet we where given at check in advised you could upgrade to poolside for a few extra euros a night. We were immediately given room 342 overlooking the pool at no extra charge. I had read the reviews which detailed the poolside rooms where noisy but we didn't find this a problem, once you shut the sliding doors you could't really hear anything and we all slept well - the only night we where woken was when a thunder and lightning storm hit at 2.30am, we sat on the balcony just watching the lightning oh and a naked man running up the street in the rain! (very funny). the rooms are basic, we are a family of 3 one a teenager, and the room was big enough for us. Food - was good, always a wide choice, even the fussy teenager managed to find something to eat each day - the bacon on the grill was fab! Entertainment - by the pool each day was fun - it was great watching all the activites that the kids and adults took part in. In the evening it started with "mini disco" followed by Bingo and then the "show" each night it was something different. The beach was within walking distance, as where the bars and nightclubs which where full of 18 - 30 year olds having a great time! We would go again
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank you for your excellent review. We are thrilled your time with us was so amazing. We look forward to hosting you again. Best wishes,

6/10 Okay

Verified traveller

Hotel review
Rooms basic. Storage not great. The daily queue starting 7am for the doors opening 8.30am highlights lack of sun beds. Hotel clean but basic.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank you for your review. See you soon! Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Good hotel for a 3 star. Food not amazing but overall good value.
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank you for your overall review. Looking forward to hosting you again. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed with the Service at Marina Torrenova.
Very Pleasant stay however some members of staff (Bar Staff - Antonio in particular) spoiled our vacation. Hotel was predominantly Spanish senior citizens (which was no problem for us), however we were constantly ignored in the Bar Area and the Dinning Room. Despite our complaint to Hotel Management the situation did not improve. Also having read previous reports we were extremely disappointed with the quality and variety of food on offer during our stay.

8/10 Good

aaron, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and nice
Had a little trouble finding the place as the post code was not accurate, but taxi driver found it eventually (42 euros from palma airport). Front desk staff were extremely friendly and helpful. Room was decently big and clean, with a balcony and 2 twin beds placed next to each other, although i requested for a double bed. 1 bed was much softer than the other which was kinda weird. Only negative was that the room did not come with a kettle or a safe, you had to pay something like 4 euros a day for the safe, and 2 euros a day for the kettle. oh swimming pool was under renovation. it didnt' mention this in the description. Location was pretty good, less than 5 mins walk to palma nova beaches and the shops, and less than 10 to magaluf. The bus stop to palma city is about 10 mins walk away, so not to far at all. Lovely walk.
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank you for your great review. We have figured out what makes every guest happy. Looking forward to seeing you again, Best wishes,

10/10 Excellent

Didier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
trés bien
Stayed 3 nights in May 2024
Response from José Manuel on 25 May 2024
Merci beaucoup pour votre évaluation positive. Nous espérons vous revoir bientôt.Salutations,

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein sehr schöner Urlaub, kommen immer wieder gerne!!!
Stayed 9 nights in Mar 2024
Response from José Manuel on 4 Apr 2024
Vielen Dank, dass Sie sich für Ihren Aufenthalt bei uns entschieden haben. Wir hoffen, Sie bald wieder zu sehen.Grüße

10/10 Excellent

Julien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mir hat der Urlaub sehr gut gefallen.
Stayed 9 nights in Mar 2024
Response from José Manuel on 2 Apr 2024
Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben.Grüße

6/10 Okay

Heikki

Liked: Staff & service
Hotellihuoneiden seinät ja ovet paperia. Naapurihuoneista kuuluu aivan kaikki, jopa naapureiden tavallinen puhe. Myös käytävälle. Myös tv:n ja wc:n äänet kuuluvat todella kovin. Meille sattui äänekkäät naapurit ja 4 kertaa kahden yön aikana käytiin huomauttamassa, myös respaan otettiin asiasta yhteyttä. Hotelli sijaitsee lähellä rantaa, mutta melko korkealla, joka on hyvä ottaa huomioon hotellia varatessa. Ruokala myös todella meluisa, tuolit epäsiistit ja kangaspäälliset likaiset. Ulos ei päässyt syömään. Allasalueet olivat mukavat, ruoka hyvää. All-inclusive juomarajoitteet alkoholin suhteen tulleet kaikkiin hotelleihin uusiin lakeihin perustuen.
Stayed 7 nights in Sep 2023
Response from José Manuel on 26 Oct 2023
Good afternoon,Thank you for taking time to share your post stay review.We make a note and we will try our utmost to meet our guests querries.Kind regards,

4/10 Poor

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from José Manuel on 2 Oct 2023
Thank your for rating us, hope we meet you a in near future.Regards,

6/10 Okay

Jon

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from José Manuel on 2 Oct 2023
Thank you for your valoration, Kind regards,

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel, venligt personale, alle var søde og hjælpsomme. Pænt værelse og badeværelse, tæt på strand og by.
Stayed 7 nights in Jun 2023
Response from José Manuel on 30 Jun 2023
Thank you so much for your kind words. Hope to see you in a near future.Regards,

8/10 Good

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede locatie
Stayed 5 nights in May 2023
Response from José Manuel on 5 Jun 2023
Gracias por compartir su valoración con nosotros.Esperamos encontrarnos en un futuro próximo.Saludos,

6/10 Okay

maria isabel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from José Manuel on 5 Jun 2023
Gracias por su valoración, esperamos mejorar en un futuro próximo.Saludos,

4/10 Poor

Anja

Travelled with family
Liked: Staff & service, property conditions & facilities
Essen, egal ob Frühstück oder Abendessen, eine Katastrophe
Stayed 5 nights in Oct 2022

4/10 Poor

Marko

Stayed 8 nights in Aug 2022

8/10 Good

Aigars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

8/10 Good

Carina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Mycket bra hotell
Hotellet har mycket trevlig och hjälpsam personal. Jättesköna sängar. Maten är av bra kvalitet och varierat utbud. Perfekt ställe att åka till med småbarn. Det enda negativa jag upplevde var att rummen var lite dåligt städad.
Stayed 5 nights in Sep 2019
Response from Alua Hotels & Resorts on 24 Sept 2019
Dear Carina. We are very happy about the high score and would like to thank you very much for your nice and positive comments. It means a lot to us that you had a great holiday and that our hotel, staff and food could contribute towards it. As we strive to offer the best service to our customers, we appreciate your indication of the cleanliness in your room apparently not having been up to our usual high standards. Thank you for informing us. We still hope to see you again another time. Best wishes, Alua Hotels & Resorts

8/10 Good

Bente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott hotell
Flott opphold med god service. Renhold meget bra. Varierende og flott buffet hver dag- all honnør til kjøkkenet.
Stayed 7 nights in Jul 2019
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear customer, Thank you for choosing us. Our cleaning service and buffet are very important to us. Hope to see you soon. Best wishes,

10/10 Excellent

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bäst
Bäst av alla
Stayed 7 nights in Jul 2019
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear customer, Thank you for your review. Looking forward to seeing you again. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Alua Hotels & Resorts on 4 Jul 2019
Dear costumer, It seems like you have had a great experience at AluaSun Torrenova. We hope to see you again soon! Kind regards, Alua Hotels & Resorts

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Alua Hotels & Resorts on 19 Jun 2019
Dear Martin, Wow, thank you so much for such a high vote for our hotel! We hope it means you had a fantastic time with us. Would you like to come back in the future? Kind regards,

8/10 Good

Peter

Liked: Staff & service
Stayed 4 nights in Jun 2018
Response from Alua Hotels & Resorts on 6 Jul 2018
Hi Peter, thank you for voting for our hotel! We hope you had a lovely stay in our hotel. Will we have the chance of seeing you again? Kind regards, Alua Hotels & Resorts

6/10 Okay

Øyvind

Liked: Cleanliness, staff & service
Hotellet har bra beliggenhet, service i resepsjonen var bra. Rommet var litt lite. Maten var ok men det virket som speileggene var fra dagen før. Ikke like bra kvalitet hver dag
Response from Alua Hotels & Resorts. on 1 Jun 2018
Dear Øyvind , We would like to thank you for taking your time in writing us a review. We appreciate you took the time in letting us know how your stay went, it helps us improve our service. We’re sorry to hear you didn't find the food as nice as it could have been , and we will take notice of your comments and suggestions in order to improve our service. We hope to have the pleasure of welcoming you back again soon. Kind regards, Alua Hotels & Resorts.

6/10 Okay

Jose Luis

Disliked: Room comfort
Aparte de que es un hotel muy grande, me gustan mas familiares, por la noche era imposible estar tranquilo, por la fiesta y jarana, de mal gusto, a mi manera de ver, porque tenias que sufrir si o si, la fiesta del inserso, a no ser que te fueras a la habitacion, tambien incomoda por varios aspectos, sobre todo la tv.. A la hora de la cena ,si llegabas a las 9 , casi ya te echaban del comedor y barriendo el suelo, cuando el personal estaba comiendo.Hemos solicitado el periodico, a las 11 de la noche y dicen que eran para vender, todos los hoteles tienen el periodico, a disposicion del cliente y a esa hora, no creo que comprara nadie el periodico. Un saludo.
Response from Alua Hotels&Resorts. on 27 Apr 2018
Estimado Jose Luis, agradecemos que haya dedicado tiempo en escribirnos una reseña y valorar su estancia en nuestro hotel. Le pedimos disculpas por las molestias ocasionadas y trasladaremos sus comentarios para evitar que vuelva a ocurrir. Esperamos recibirle de nuevo pronto. Atentamente, Alua Hotels&Resorts.

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Personal muy atento y amable. Hotel muy limpio y habitciones bonitas
Stayed 5 nights in Mar 2018
Response from Alua Hotels&Resorts. on 29 Apr 2018
Estimada Montserrat, gracias por sus amables palabras y valoración. Le haremos saber al equipo su comentario. En Alua trabajamos para ofrecer un servicio óptimo a nuestros clientes. Esperemos recibirla de nuevo muy pronto. Atentamente, Alua Hotels&Resorts.

10/10 Excellent

Malin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugnt o fint hotell
När grannen hade på tvn lät det lika mycket i vårat rum- som tur fick vi större rum(2rum) än vi bokat o kunde stänga dörren till vardagsrummet" Helt ok all in clusive mat buffé o inga restriktioner var man måste sitta. Mest engelska o spanska hotellgäster-trevligt Brant backe upp till hotellet.
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank your for your review. We are glad you enjoyed your stay with us. We would be more than happy to welcome you again. Regards,

8/10 Good

Nati , Castellón de la plana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta muy bien y cerca de la playa
Nos ha gustado mucho, el personal es muy amable Yo mejoraría un poco los postres, pues son un poco repetitivos y además el WiFi de las habitaciones hay que pagarlo. Pero todo lo demás está muy bien
Response from Alua Hotels & Resorts on 15 Jul 2019
Querido cliente, Gracias por tu comentario y habernos escogido. Tendremos en cuenta tu sugerencia. Esperamos verte pronto. Un cordial saludo,

8/10 Good

Noora

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Staff was very friendly and professional. All inclusive content wasnt best possible but good enough for the price. Hotel is uphill but still quite easily accessible by foot. Rooms were comfortable and common areas were clean. On evening shows that were held indoors, music was too loud. I really recommend this hotel for families, because there werent any drinking partiers on this hotel. Though near (less than 1km) were some english pubs with very noisy brits drinking from Morning till night.
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank you for taking the time to write to us. We are happy to hear you enjoyed your stay with our friendly and professional staff. Cleaning is very important to us. We would love to see you again soon! Best wishes,

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima Engels hotel boven op een heuvel.
Prima hotel, met vriendelijke personeel. De prijs voor wifi op je kamer is €2,50 per dag. Wij hadden all-inclusive geboekt, als je van Engelse maaltijden houdt, zit je hier prima. Anders kan je voor een paar euro per persoon prima restaurantjes in de buurt vinden. Het strand is dichtbij, maar wel via een steile weg naar beneden. Het zwembad bij het hotel was koud en ondanks pogingen van het hotel om het tegen te gaan, worden er best vaak stoelen 'gereserveerd' door andere gasten.
Response from Alua Hotels & Resorts on 15 Jul 2019
Dear guest, Thank you for your review. We are glad you liked our staff. We will pay attention to your negative points. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ben posizionato vicino alla spiaggia
Bell'hotel, personale ottimo, struttura ottima e buon prezzo ma alcuni dettagli non esattamente come da descrizione. La camera doppia Sea view che ci hanno dato aveva due letti singoli attaccati e la vista mare era piu che altro alberi piu un piccolo scorcio di mare. Niente di eccezionalmente fastidioso ma non proprio quello che ce scritto sulla descrizione.

2/10 Terrible

Michael Winsløw, Ringsted

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ikke 1. gang men sidste gang
Hotellet er så dårligt at jeg ikke kan beskrive det med kun 1500 bokstaver som er begrænsningen her. Så vil blot sige aldrig aldrig aldrig mere. Hvis andre skulle tage chancen så ønskes trods alt god ferie herfra

6/10 Okay

Verified traveller

Liked: Room comfort
Bruyant, bruyant et ..... bruyant
Nous sommes allés à cet hôtel en famille avec 2 enfants (13 et 5 ans) du 24/10 au 2/11. L'animation et les repas sont corrects mais notre séjour a été terni par une clientèle (à 90% anglaise) qui ne respectait pas DU TOUT le repos des autres clients. Est-ce dû à l'open bar ouvert jusqu'à 1h du matin? Toujours est-il que quasi tous les clients de notre étage criaient en rentrant dans leur chambre ce qui a eu pour résultats de nous réveiller à plusieurs reprises chaque nuit ......... Bref, à fuir si vous voulez VRAIMENT vous reposer !

4/10 Poor

Inga

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bra service !
All personal var väldigt trevliga och tillmötegående. Poolområdet var underdimensionerat och det var svårt att få solsängar (korusning kl. 08,30 när poolområdet öppnade). Maten var ok ! Hotelet var inklämt bland en massa hotel och det kändes instängt !

4/10 Poor

JD, Rheinland-Pfalz, Deutschland

Disliked: Property conditions & facilities, room comfort
Schlafkomfort
Die Wände waren so dünn wie Papier, sodass man jedes Wort der Nachbarn hören konnte. Das vermeintliche Doppelbett waren zwei einzelne Klappbetten, bei denen man nach einer Nacht jeden Knochen gespürt hat. Die Gäste im Hotel waren zu 99% über 60 Jahre alt. Die Bettdecke bestand aus einem Lacken und einer Wolldecke die total verfilzt war. Die Kissen lösten sich schon beim Hinschauen auf.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but not without minuses
++ 25 min from airport by taxi, a lot of activies and shops around, good sandy beach in 250-300m from hotel. 3 pools, one of them with small aquapark for children. Children programm and games, but mostly in English. Good food. - - you will here your neighbors very well since walls are really thin like paper.