Superb experience! Upon our arrival, we were upgraded to the nearby Hotel Riu Bravo 4*, a four-stars hotel with all-inclusive (we had only booked half-board, and besides - it was a very reasonable rate). The staff is amazing - from the front desk to the waiters, they are always friendly, efficient and commited to their job. Thank YOU very much! The facilities are nice (swimming pool, spa, small gym)... though there were some small maintenance problems (with the sauna). The food is good and there is plenty of choice! The only downside is that the hotel mainly caters to foreign tourists (mainly Germans)... Being Spaniards, we had problems adjusting to the restaurant closure at just 21h (9 p.m.). Before the closing time the staff already start clearing the tables and the buffet... we were stressed when arriving at the hotel at 20.45h after a long day of sight-seeing and having to rush for food. There is a small bar in the hotel and you can enjoy music shows at night while sipping a drink. The location is good, just a few meters away from the bus stops to the airport (10-15' away) and the buses 25 and 15 to Palma city centre (20-30' away). Other than that, be aware it is a resort area and most of the business are shut down after the high season. Besides, the hotel is clean as a whistle, recently refurbished and spotless. Overall, we had an excellent experience and we are looking forward to try other RIU hotels for our holidays! THANK YOU, Gracias, one more time to the personnel!