Indoor pool, 2 outdoor pools

Reviews of La Residencia, A Belmond Hotel, Mallorca

5 out of 5
La Residencia, A Belmond Hotel, Mallorca
Son Canals s/n, Deià, Mallorca Island

Reviews

9.6

Exceptional

Rating 10 - Excellent. 118 out of 138 reviews" "
Rating 8 - Good. 14 out of 138 reviews" "
Rating 6 - Okay. 3 out of 138 reviews" "
Rating 4 - Poor. 1 out of 138 reviews" "
Rating 2 - Terrible. 2 out of 138 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Julia Schramm, Excellence & Quality Manager on 9 Nov 2023
Thank you for your rating Thomas.

8/10 Good

Marousa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing - beware. We booked a Double Deluxe room at a very high rate at this hotel and were told at check-in that we were being given a “double upgrade” to a Jr Suite. We were initially very excited about this until we realized that although our room was a bit bigger than what we had booked, it only had 3 tiny little windows at awkward heights that looked directly into other guest rooms or level with the pool restaurant diners so we no view of anything and could not have the shutters/drapes open without having people able to peer directly into our room. In the end, when saw the rooms our friends received and looked at our booking confirmation and the website, we wished we’d insisted on being given the lovely room that we’d actually booked with large, bright windows/French doors and a nice outlook rather than the inferior room we had. Our room (#29) did not resemble the airy, bright Jr Suites that you see on the hotel’s website and it definitely did not feel worth what we paid at all.
Stayed 1 night in Sep 2023
Response from Julia Schramm, Excellence & Quality Manager on 26 Sept 2023
Dear Marousa, I am really sorry to read about your disappointment, I wish we would have known during your stay to try finding a different option for you according to your preferences and booking. I hope you did enjoy the rest of our facilities and had a nice time amongst us. Please feel free to contact us directly on your next visit in order to ensure the best room category recommendation for your stay. Warmest regards,

10/10 Excellent

sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paraíso
El hotel La Residencia, Deiá y toda la estadía fue espectacular. El hotel y la propiedad, el servicio, los detalles de los colaboradores, las opciones de restaurantes, las obras de arte alrededor de todo el complejo, hay que estar ahí para terminar de entenderlo.
Stayed 1 night in Sep 2023
Response from Julia Schramm, Excellence & Quality Manager on 26 Sept 2023
Apreciado Sergei, Muchísimas gracias por sus amables palabras. Nos alegra enormemente saber que disfrutó de su estancia entre nosotros, así como de nuestros restaurantes y del arte que tiene nuestro hotel, como el pintoresco pueblo de Deià. Esperamos poder darle la bienvenida de nuevo muy pronto,

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel , outstanding service , beautiful hike to the deia beach . Amazing breakfast selection. Located In most beautiful part of Mallorca . The beauty of nature that surrounds the hotel is priceless. Also ,got upgraded
Stayed 1 night in Sep 2023
Response from Julia Schramm, Excellence & Quality Manager on 20 Sept 2023
Dear Olga, we love reading that you have enjoyed the time in our charming village of Deià! Thank you for choosing La Residencia for your holidays! We look forward to your next visit!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property in Mallorca!
Review for La Residencia Hotel ⭐⭐⭐⭐⭐ From the moment we stepped onto the beautifully manicured property of La Residencia, we knew our stay would be something special. The hotel radiates a unique charm and atmosphere, effortlessly blending luxury with comfort. But what truly sets La Residencia apart is the impeccable service. Every staff member went above and beyond to ensure our stay was memorable. Whether it was personalized recommendations, prompt room service, or the genuine warmth in their greetings, the excellence of their service was evident. The grounds are picturesque and every corner of the hotel seems to tell its own story. If you're seeking an unforgettable experience enveloped in elegance and warmth, La Residencia should be at the top of your list. Highly recommended!
Stayed 4 nights in Sep 2023
Response from Julia Schramm, Excellence & Quality Manager on 9 Sept 2023
Dear Timothy, Thank you! Reading your review is an amazing way to start our day! The entire team is looking forwars to welcoming you back in a near future to surprise you once again! Sunny regards,

10/10 Excellent

Yanek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
This is the best hotel in Mallorca - bar none Friendly warm professional team Amazing location - surroundings and atmosphere Just perfect Been staying here for 25 years and they always excel and never disappoint
Stayed 3 nights in Aug 2023
Response from Julia Schramm, Excellence & Quality Manager on 9 Sept 2023
Dear Yanek, Thank you so much for your loyalty and for sharing your feedback with us. We look forward to welcome you back home many more years!

10/10 Excellent

ROSIE

Stayed 3 nights in Jul 2023
Response from Julia Schramm, Excellence & Quality Manager on 9 Sept 2023
Dear Rosie, thank you so much for your rating!

8/10 Good

Katia

Stayed 3 nights in Jul 2023
Response from Julia Schramm, Excellence & Quality Manager on 6 Aug 2023
Dear Katia, Thank you so much for your rating. We are thrilled to know that you have enjoyed and already look forward to your next visit.

10/10 Excellent

Carine

Travelled with family
Go to this Hotel!
Amazing hotel with impeccable service. Probably the most beautiful hotel we ever stayed at. The unforgettable views will stay with me forever!
Stayed 4 nights in Jun 2023
Response from Julia Schramm, Excellence & Quality Manager on 10 Jul 2023
Dear Carine, Thank you so much for having chosen our hotel for your holidays! We are delighted to read that you enjoyed your time in Deià!. We look forward to your next visit,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Absolutely outstanding service in the most beautiful area of the island. Impressive facilities, super comfortable room, great food and plenty of nice personal touches. Will definitely return!
Stayed 4 nights in Apr 2023
Response from Julia Schramm, Excellence Manager on 2 May 2023
Dear Matthew, It is fantastic to read how much you have enjoyed your experience at La Residencia, thank you so much for having chosen our hotel and for sharing your kind words with us. We look forward to your next visit!

10/10 Excellent

Lisa Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property,staff exceptional !Could not have been better !
Stayed 2 nights in Nov 2022
Response from Thomas Moons, General Manager on 14 Nov 2022
Dear Lisa Marie,thank you very much for your visit and review!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't have words to describe how beautiful this property is, how great the amenities are, and how gracious the staff is. Highly recommended -- one of the best hotels I've ever stayed at.
Stayed 2 nights in Oct 2022
Response from Thomas Moons, General Manager on 13 Oct 2022
Dear Laura,thank you so much! What a compliment!It was a pleasure having you as our guest!

10/10 Excellent

David

Stayed 1 night in Sep 2022
Response from Thomas Moons, General Manager on 13 Oct 2022
Thank you David!

2/10 Terrible

SERGIO

Stayed 2 nights in Oct 2021

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2022
Response from Thomas Moons, General Manager on 16 Sept 2022
Dear Adrian,excellent is good!see you next time!

10/10 Excellent

Xhiliola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent !!!
Stayed 3 nights in Aug 2022
Response from Thomas Moons, General Manager on 3 Sept 2022
Thank you for your visit! Xhiliola!

10/10 Excellent

Yanek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is perfection - Deia is stunning
Stayed 3 nights in Aug 2022
Response from Thomas Moons, General Manager on 1 Sept 2022
Dear Yanek,thank you so much for your visit and for your positive feedback!

10/10 Excellent

LUCY, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at La Residencia. Beautiful property. The only frustration during my stay was the slow kitchen / dining service at Cafe Miro.
Stayed 2 nights in Jul 2022
Response from Thomas Moons, General Manager on 15 Aug 2022
Dear Lucy, thank you for sending us your feedback! Sorry to hear that you felt the service was a bit slow. The only explenation I could come up with is that we had many tables arriving at the same time, which slows service down a bit. Apologies, I do hope you enjoyed the quality of your meal!

10/10 Excellent

Nancy, Pico Rivera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Immaculate! From the moment we entered the property everyone was so warm and hospitable. Welcomed us with beautiful views and drinks at the bar lounge while we waited to check in. Amazing dinner at el Olivo, must enjoy aperitif before dinner at the bar with live music. There’s really not much else do in the surrounding area so I don’t recommend staying more than 2 days.
Stayed 2 nights in May 2022
Response from Thomas Moons, General Manager on 15 Aug 2022
Thank you Nancy! Actually, Deia is the perfect base for discovering the entire west of the island, as it is very strategically located. Thank you for your visit!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A magical place. Impecable service.
Stayed 1 night in Aug 2022
Response from Thomas Moons, General Manager on 15 Aug 2022
Thank you for your visit Monica!

10/10 Excellent

Tracy L.

Stayed 1 night in May 2022

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect one night stay
Beautiful rooms and surroundings.. can't fault the service either.
Stayed 1 night in May 2022
Response from Thomas Moons, General Manager on 9 Aug 2022
Dear Emma, thank you for your visit and for your feedback!

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a privilege to stay here, one of the most exceptional hotels we have ever stayed at! We will be back!
Stayed 2 nights in Mar 2022
Response from Thomas Moons, General Manager on 3 Apr 2022
Dear Alistair, Thank you so much! What a complement that is! We look forward to welcoming you again!

10/10 Excellent

Amanda A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. The property itself is beautiful and in a great location. Staff and food was amazing. Pools could have been a little cleaner.
Stayed 4 nights in Sep 2021
Response from Thomas Moons, General Manager on 17 Sept 2021
Thank you very much for your feedback Amanda! We take your comments to heard and we will look into it! Travel safe and see you next time!

4/10 Poor

Clare

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The staff in general were good and did their best despite the hotel being full. The general manager, Thomas let the team down, he lacked
Stayed 2 nights in Aug 2021
Response from Thomas Moons, General Manager on 17 Sept 2021
Dear Ms. Rankin, Once again, I truly regret that you had an issue and that we were not able to correct what went wrong during your stay. It is always our intention to provide excellent customer service and we strive to exceed the expectations of every guest. Therefore I am sad and dissapointed to read that you still look back with these feelings about our intentions. Travel safe

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
Excellent location!!
Stayed 1 night in Aug 2021
Response from Thomas Moons, General manager on 6 Sept 2021
Thank you Aida!

10/10 Excellent

Bryan, Camp Hill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely surroundings, very attentive staff
Stayed 2 nights in Aug 2021
Response from Thomas Moons, General Manager on 6 Sept 2021
Thank you for your visit Bryan!

10/10 Excellent

Caitlin

Stayed 3 nights in Aug 2021

2/10 Terrible

Clare

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

Mr Martin Reichelt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality
Great hotel & staff! Some work over 30 years! Eva, Luciana, Noemi, Danielle, David and many more make this place. Thomas Moons the GM is very polite, friendly and courteous trying to find out how to even go beyond all expectations. We will definitely be back! Nothing to fault with service or hotel! Hotel fleet/taxi could be improved but that’s in progress I think. Thank you for a wonderful stay with you all!
Stayed 1 night in Jul 2021
Response from Thomas on 26 Jul 2021
Dear Martin, thank you for taking the time to share your experience with your fellow travellers! It was nice to have you as our guest!

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway spot
An amazing stay in the most glorious of settings. Hard to fault anything. Cleanliness and servicing of our suite was discrete and 10/10. The staff were all lovely and helpful and honestly went the extra mile to make ours and everyone's stay blissful.
Stayed 10 nights in Jul 2021
Response from Thomas Moons, General Manager on 21 Jul 2021
Dear Jane, thank you for providing us as well as your Hotels.com peers some insights into your stay. We are happy to read that you enjoyed yourself!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Thomas Moons, General Manager on 21 Jul 2021
Thank you!

10/10 Excellent

Yanek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel on the planet !!
Stayed 3 nights in Jul 2021
Response from Thomas Moons, General Manager on 15 Jul 2021
Dear Yanek, thank you very much for taking the time and share your feedback! We are glad to read that you love our rustic oasis so much and we look forward to welcoming you back soon! Best, Thomas Moons General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stunning
Most amazing staff, stunning facilities, can’t wait to get back!
Stayed 4 nights in Jul 2021
Response from Thomas Moons, General Manager on 15 Jul 2021
Thank you very much for sharing this beautiful review! We are glad to read that you enjoyed your stay at our hotel so much as well as the service. We hope to welcome you back soon! Best, Thomas Moons General Manager

10/10 Excellent

JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The very best hotel you'll ever stay in
Probably my favourite hotel in the world. Second time here and we will certainly be back.
Pool area
Stayed 3 nights in Jun 2021
Response from Thomas Moons, General Manager on 17 Aug 2021
Dear JM, wow! How nice. We do hope to see you again soon!

10/10 Excellent

PAA CAPITAL

Stayed 2 nights in Sep 2020

10/10 Excellent

Katie

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Deia
Fabulous place with gorgeous grounds - amazing staff and set in a great location. Walk out into the beautiful town of Deia on the doorstep and lovely hill walks in the area if desired. El Olivio restaurant in the hotel has great food and ambience. If you want amazing sea view restaurants then there are a few a short drive away.
Stayed 3 nights in Jul 2020
Response from Ulisses Marreiros on 1 Aug 2020
Dear Katie, Many thanks for the visit and review. Delighted to read you have enjoyed to discover Deià, our hotel and our restaurants. Look forward to welcoming you again. Best regards from Sunny Deià. Ulisses Marreiros

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020
Response from Ulisses Marreiros on 1 Aug 2020
Many thanks.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Had an excellent trip in this lovely hotel. It was low season so the hotel and area were peaceful and lovely. We would love to revisit again.
Stayed 3 nights in Nov 2019
Response from Ulisses Marreiros on 13 Nov 2019
Dear Allen, Many thanks for the visit and review. Glad you have enjoyed to discover our hotel and lovely village. Wish you all the best. Ulisses Marreiros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed!
This location of the hotel is unbeatable - the view is picturesque and will leave you breathless. The Belmond is the boutique Four Season in comparison. Service was impeccable and 5 stars. The room can get an upgrade as it seems a little old at this point but still very clean. Breakfast was included and the list is expansive. You can order room service or eat downstairs buffet style and it’s both included in your room rate. I was very impressed and would stay again.
Stayed 2 nights in Oct 2019
Response from Ulisses Marreiros on 28 Oct 2019
Very happy to read your review and very honoured by placing our company at the level of another great company, that is a reference in our industry. We will be waiting for the next visit! With best regards. Ulisses Marreiros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I got married at La Residencia 2 years ago and therefore the hotel holds a very special
Stayed 4 nights in Sep 2019
Response from Ulisses Marreiros on 21 Nov 2019
Many thanks for your visit and review. We are very honured that you have celebrated such a special event with us and look forward to your visits, every year!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming, well run hotel with excellent facilities.
Stayed 2 nights in Sep 2019
Response from Ulisses Marreiros on 9 Oct 2019
Many thanks for your visit and review. I am glad to read you ahve enjoyed to discover our little corner in the Tramuntana mountains.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Ulisses Marreiros on 5 Sept 2019
Many thanks for your visit and kind score.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was stunning, the food was fantastic and the service was perfect.
Stayed 3 nights in Aug 2019
Response from Ulisses Marreiros on 29 Aug 2019
I am glad you have enjoyed to discover our hotel and our hospitality. Many thanks. Ulisses Marreiros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Ulisses Marreiros on 29 Aug 2019
Many thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful mountain stay
Genuinely the most incredible hotel experience. The photos don’t do the hotel - or mountain landscape justice. We were upgraded to a deluxe junior suite, the food was incredible, Deia itself is stunning.
Stayed 1 night in Aug 2019
Response from Ulisses Marreiros on 21 Aug 2019
Many thanks for your visit and kind review. We are definitely very lucky to be located in such a beautiful village, nestled between the mountains and the sea. With best regards.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Ulisses Marreiros on 21 Aug 2019
Many thanks .

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, wonderful service, well maintained and glorious gardens.
Stayed 2 nights in Jun 2019
Response from Ulisses Marreiros on 19 Jul 2019
Many thanks for your kind words. We look forward to welcome you back.

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Be firm on room quality!
So much about this property was right. We enjoyed it. I was disappointed that the room was very dark, and my daughters pull out bed was unbearably uncomfortable. I wish I’d asked to move the first evening. We also overlooked a roof covered in Astro turf. For 1200/night I expect more.
Stayed 3 nights in Jun 2019
Response from Ulisses Marreiros on 30 Jun 2019
Dear Lisa, Many thanks for your visit and review. Happy to read that a lot was right. A pity we were not informed at the time, so we could improve the comfort. Best regards. Ulisses Marreiros

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Ulisses Marreiros on 27 Jun 2019
Many thanks .