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Reviews of Ona Aucanada Club

3.5 out of 5
Ona Aucanada Club
C/ D'es Mirador, 5, Alcúdia, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 423 reviews" "
Rating 8 - Good. 195 out of 423 reviews" "
Rating 6 - Okay. 33 out of 423 reviews" "
Rating 4 - Poor. 7 out of 423 reviews" "
Rating 2 - Terrible. 3 out of 423 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Claire Elizabeth

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Ona Aucanada on 13 Dec 2023
Hello, Elizabeth! Thank you for your review.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We all hope to see you again for an improved stay.Until next time,Ona Aucanada

8/10 Good

Remi

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed in a 3 bed house which was clean, well maintained and had 3 lovely terraces including one with seaviews. We had the 1/2 board option and were disappointed with both the quality and variety of food on offer, particularly at the evening buffet. The dining room was poorly organised and chaotic which didn't make for a pleasant dining experience. Swimming pool area was very pleasant with both shaded and sunny spots and with lovely sea views. Lifeguard was on site but not attentive at all. We highly recommend the accommodation but would avoid using the restaurant. We would recommend Alcanada35 for food instead.
Stayed 7 nights in Aug 2023
Response from ONA AUCANADA on 29 Aug 2023
Dear RemiThank you for your time and for sharing your opinion with us. We are delighted that you had a good experience. Our team strives to meet the needs of all our guests every day and we are happy to see that your stay has been satisfactory! It’s our greatest reward!We are sure that all of your suggestions will help other guests enjoy their stay at ona Aucanada even more.We hope to welcome you back very soon.Kind regards,Ona AucanadaGuest Experience Ona Hotels

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities
First and foremost you could not fault any of the staff at this property, all were so friendly and obliging, you were always greeted with a smile and a genuine "hola". You will definitely need a car if staying here if you want to see more of the island. Taxis are available and reception are happy to order one for you. It is extremely hilly and your legs will know abou it. The port is about a 15 min walk away and is full of bars, restaurants, shops and a lovely beach. The apartment we stayed in, although a little bit tired is extremely spacious and has all you need in it (including a washing machine) and the view was lovely. Breakfast is buffet style and caters more on the continental style. They do offer a cooked but not your usual eggs and bacon you're probably used to but its not that bad. You can help yourself to as much or little as you want. There is a lovely restaurant called Alcanada 35 a couple of minutes walk away. The food and staff is fab. Would I stay here again "Yes"
Stayed 7 nights in May 2023
Response from Ona Aucanada on 14 Jun 2023
Hi there Karen! Your kind words are music to our ears Thanks for the review.We are happy you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards.We are also happy to know that your apartment met your expectations and that enjoyed the view our hotel offers.Moreover, we are thrilled to hear that you found our location convenient.Rest assured we have noted your comment and will consider it when planning future renovations.Come back soon!Take care,Ona Aucanada

10/10 Excellent

James Rex

Stayed 7 nights in May 2023
Response from Ona Aucanada on 12 Jun 2023
Hi Rex We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay will be very soon.Keep well,Ona Aucanada

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Very nice apartment, clean and spacious. All necessary kitchen equipment provided so we could prepare a food easily while restaurant was closed. Unfortunately no access to jacuzzi and sauna.
Stayed 7 nights in Feb 2023
Response from ONA AUCANADA on 25 Apr 2023
Dear guestsThank you for your time and for sharing your opinion with us. We are more than delighted that you had a pleasant experience. Our team strives every day to meet the needs of all our guests!We look forward to welcoming you back to Ona Aucanada or any of our Ona Hotels which are scattered across the Mediterranean coast, the Balearic Islands and Canary Islands, as well as in the centre of the Pyrenees. We hope to see you again very soon!Kind regards, Ona AucanadaGuest Experience Ona Hotels

6/10 Okay

JULIE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Positive points: property comfortable and clean. Negative points: area isolated,noting to do around( not even shops!), pool freezing, not hot tube or sauna as advertised. Children very disappointed and bored. Extra money(unplanned) needed for rent a car and additional stress by driving in opposite side of the road, otherwise it would be madness. Don't think will return there,Happy to return home.
Stayed 7 nights in Feb 2023
Response from Ona Aucanada on 3 Nov 2023
Hi Julie,We're so grateful you took the time to share your thoughts with us.We're glad to hear that you found our property comfortable and clean. However, we're sorry that you felt the area was isolated and that there wasn't much to do around. Our hotel is located in a residential area, which provides a peaceful and relaxing atmosphere for our guests. As for the pool, we apologize if it was not as warm as expected. We do have a spa circuit available, but we understand that it might not be the same as a hot tub or sauna.We appreciate your feedback regarding the need for a car rental, and we understand that it may have caused some inconvenience. We hope that despite this, you were able to explore and enjoy the beautiful surroundings of Alcudia.We hope you'll pop by and stay with us another time.Take care,

10/10 Excellent

Deirdre

Stayed 7 nights in Sep 2022
Response from Ona Aucanada on 28 Oct 2022
Hello DeirdreWe love reading opinions like yours! Your comfort is our priority. We are happy to see that your getaway was great and that you would come visit us again, there is no greater satisfaction than knowing that we have done what we set out to do :)We hope to see you soon. Kind regards,Ona AucanadaGuest Experience Ona Hotels

10/10 Excellent

Siobhan

Travelled with family
Liked: Cleanliness, room comfort
Stunning accommodation, lovely pools
We had a wonderful stay at this resort. For some reason we were upgraded to a three bedroom house and it was absolutely perfect for our family with two small children. The air conditioning was very effective and the house very clean and comfortable. The pools were beautiful and Warmed up very nicely in the afternoon (They were a little cold in the morning). There was an Elvis tribute act playing poolside one afternoon and this was absolutely brilliant. The location is a bit problematic and taxis are flaky so I would recommend hiring a car particularly for buying groceries. It’s best to treat this as a self catering holiday as the restaurant opening hours can be a bit hit and miss with them only serving food for breakfast between 8:30 and 10:30 and dinner between 7-9. This is not so convenient for children. Overall though this was a lovely stay and self catering accommodation within resorts is hard to find so I do recommend this.
Stayed 7 nights in Aug 2022
Response from Guest Experience Ona Hotels on 17 Aug 2022
Thank you very much for your review, we are delighted to know that you enjoyed your stay. We strive every day to provide the best service to our guests, and we are very happy to know that we have fulfilled it with you.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, room comfort
Good stay
Pleasant stay. All good
Stayed 1 night in Dec 2021
Response from Ona Aucanada on 20 Dec 2021
Hello Chris; We love reading opinions like yours! Your comfort is our priority. We are happy to see that your getaway was great and that you would come visit us again, there is no greater satisfaction than knowing that we have done what we set out to do :) We hope to see you soon. Kind regards, Guest Experience Ona Hotels

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved it so much we decided to stay for another 7 days. The only thing I would criticise is the bad breakfast. Powdered eggs are not for us.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The property is a little older, but it was pretty clean, and the hotel reception staff was super friendly and helpful and very quick in their responses.
Stayed 4 nights in Jun 2021

10/10 Excellent

nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great apartment and place. Would highly recommend. Priceless view from the balcony. Swimming pools could have done with a clean, however they are not heated and not really warm enough to use, being off main season in March
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

Zbynek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!!!
Good service and location. Great comfort in the separate houses for each family or group.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful and the food was good. The apartments were clean and adequately furnished with well equipped kitchens. The only criticism would be that the pool area wasn't cleaned during our week long stay and spilt drinks remained sticky on the floor. Parking was a challenge as you had to negotiate trees at the back of the apartments we stayed in.
Stayed 7 nights in May 2019
Response from Esti on 10 Jun 2019
Good morning family. Thank you for your comments, they help us a lot to improve the situation. We apologize for the inconvenience caused by cleaning the pool, we are working on it. We hope that you have spent a pleasant stay with us. We hope to see you again very soon Receive a cordial greeting. Esti

4/10 Poor

Jason

Disliked: Staff & service
Didn’t end up staying...
I booked this place at 1400hrs, just before boarding a ferry from Barcelona to Palma so had no signal until I arrived in Palma at 2000hrs. We arrived at the hotel at 2100hrs but it was all closed up. I called the number and there was no answer so spent the next hour trying to figure out somewhere else to stay. I’ve stayed here previously and it’s quite nice but please please call them before you arrive so you can figure out the key collection.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Parking with the trees a little difficult - ended up parking on the street.
Stayed 7 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little get away
The hole experience was great. Polite helpfull staff. Lots to off bar restaurant 3 different pools. The apartments were well equipped. The beds were great. Even the welcome pack that the provide is great. But it's up a steep hill. An that's the only issue I had with the hole complex.
Stayed 3 nights in Sep 2018

10/10 Excellent

Wolkowicz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018
Response from Reception on 23 Aug 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Thanks to staying with us! Your opinion is very important for us.

10/10 Excellent

Emma, Leeds,uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely property with lots of space
The home was clean and very comfortable with air conditioning. A car is required though as the nearest shop is a 10 minute drive.
Stayed 3 nights in Jul 2018
Response from Reception on 23 Aug 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Thanks to staying with us! Your opinion is very important for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and in a very good location
Staff brilliant and in a very good location very good for families with children.
Stayed 4 nights in Apr 2018

10/10 Excellent

Tracy , glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
We absolutely loved our stay at the Ona Aucanada Club, on arrival the reception staff where warm and welcoming and very friendly, Our apartment was superb, exceptionally clean, spacious and bright, excellent fitted modern kitchen all appliances sparking, loved the fact we had a washing machine! Bedrooms were good size with clean fresh bed linen Large living room/dining room, and a good size balcony to sit on in the evening 3 great fun pools and a jacuzzis the whole area kept to a really high standard Only complaint was the restaurant which was handy however very slow service, kitchen staff squabbling with serving staff very loudly making us feel uncomfortable This could be sorted, will definitely go back
Stayed 7 nights in Jul 2017

10/10 Excellent

vic, bristol UK

Liked: Property conditions & facilities, room comfort
Lovely peaceful apartments with great views
You definitely need a car to stay here or otherwise be happy to get taxis and as long as you are aware of that it's a wonderful place to stay. Lovely accommodation with fabulous views from every angle. Comfy beds and a decent travel cot with proper mattress. Lovely big outside terrace on ground floor apartments. 3 lovely pools including a great kids pool, never busy and always beds available. Decent restaurant if you want to eat on site. We went to Alcudia port must evenings which is fabulous for children but also Visited the old town and Pollensa port. Be warned that parking in Alcudia on an eve can be tricky. We had issues getting our apartment cleaned the first few days but this was resolved.
Stayed 9 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely little place
This was one of the nicest apartments we have stayed in as a family. Two good sized rooms and lovely living space and plenty of room to store things and put things. The hotel staff were great and happy to help, and if you don't mind a walk this is in a nice location also. We didn't rent a car but did use taxi services- which didn't work out too expensive either. If I was going to say anything negative it would be that there is no where for children to play when not in the pool. I had two boys with me wanting to play football etc and there just isn't anywhere.
Stayed 7 nights in May 2017

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
8 staying
The apartment was ideal, perfect clean and tidy. With 8 of us going and not having to fight over sun loungers by the pool you cant fault it. The bar staff could have been a bit friendlier everything seemed to be a bit of a chore for them. And heart attack hill up to the hotel was enough to put you off leaving the hotel. Maybe next time hiring a car would make it alot easier to see more of the local area. Overall we were very impressed by tbe hotel and there isnt one of us who wouldnt return.

8/10 Good

lizzy, Plymouth, Devon

Liked: Staff & service, property conditions & facilities, room comfort
Expedia and the hotel debited our account for acco
Okay hotel. My husband and I have stayed here before a couple of years ago and as we now have a one year old, we thought it would be great to come back to where we knew. Shame the reception was closed when we arrived and we had a phone to ring the emergency number to get room keys. Then dust under the beds. Smelling toilets but they came and sorted it. I'm home now and they have debited my account for the accommodation and Expedia have too. Let's hope they reimburse soon or we wouldn't go back to either businesses.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location away from main resort area. Domestic services excellent, rooms very clean and spacious. Apartments are away from the main resort area up a hill; a car is recommended.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean little apartments
Nice place with nice amenities. We were only 2 people and got a 4-person apartment and it was a little expensive for what it was but for 4 people this would be great. It's a little hard to find but overall I recommend it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ash, London

Liked: Staff & service
Average hotel
Decent rooms, good view, average pool. Breakfast needs improvement.

10/10 Excellent

Robert, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place would use again

8/10 Good

Camellia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, relaxing stay
Wonderful booking, got unexpectedly upgraded to a villa! Villa is absolutely beautiful, spacious, with great views. Pool areas are nice, actually got proposed there during sunset! They were nice enough to send a complimentary champaign. It is a little more up in the hills so it is better to have a rental car.

10/10 Excellent

Martin, Halifax WY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel away from the centre of Port D'Alcudia.
excellent holiday made especially good by the friendliness of the staff in particular Fabricio on reception who assisted us in resolving a problem we had with the booking and the gentleman behind the bar (we did not get this as he did not wear a badge with his name ) who always made is very welcome in the bar without being "in your face"

4/10 Poor

James, Richmond, Surrey

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, but watch your stuff!
We booked this hotel to attend a party with friends who had a house by the sea in Alcanada. The hotel seemed pretty close to our friends house. It's an apartment hotel. Each apartment has two double bedrooms and a kitchen and bathroom. Then there are several pools and a central reception and restaurant. The apartment was comfortable and clean. The restaurant was also pretty good. Two things that dominate the rating. First, be aware that the hotel is at the top of the hill. Our friend's house was by the sea and although not far, the sea is 320 steps away. Not great fun in the heat. Second, we were burgled During our visit. There was no break in, so someone had access to a key. There is a safe in the room - use that. We foolishly didn't, and it spoilt our stay.

10/10 Excellent

Dave, leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very clean, comfortable accommodation in s great location for those who want to be a little bit out of the main area. It's close enough to walk in but far enough away to be quiet at night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful hotel in pleasant location
This was our second trip to this hotel The facilities have improved since last year. The restaurant menu was more inviting and the small welcome pack made a good impression!

8/10 Good

Cycling Mad, Harrogate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great surprise
On arrival were were allocated a very spacious 3 bedroom apartment with stunning views of the surrounding area. The apartment was not only enormous but very clean and with good facilities. We had three balconies and a roof space. We were on a cycling holiday and after a long day in the saddle it was fabulous to sit on one of the balconies to soak in the views.

8/10 Good

Martin, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great complex overlooking bay.
Pleasantly surprised. Good location overlooking the bay. Accommodation spacious and well-appointed

8/10 Good

Kate, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely views.
Good family hotel, nice and quiet. Be prepared for a 20 minutes walk to the harbour.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Short family break
Stayed in Aucanada Club for 5 nights while taking part in Ironman Mallorca in Alcudia. Staff were friendly, apartment upgraded on arrival and facilities adequate. Would I go back? Yes it was cheap enough and pleasant if you don't mind the 20 ~ 30 min walk into Alcudia or are prepared to just use the hotel facilities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place bad internet services
Great hotel with exception of internet connection services. You have to pay for your connection and the code is valid for only one device. This means that only one person can use this code for its one device. If you want to connect X more devices you have to pay X more fees.

10/10 Excellent

Chris, Lancs, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation in great part of island
a superb base to explore that northern part of the island, accommodation great and extra entertainment on the hotel site was an added bonus

8/10 Good

td, surrey

Liked: Staff & service, property conditions & facilities, room comfort
Great staff, small friendly place
We enjoyed our stay at these apartments. Everything you need in the apartments, microwave, toaster, washing machine, airer. Only downside was that it was quite a long walk into town & as there were 5 of us the taxis only took 4. No supermarket nearby either. Nice quiet location, no fighting for sunbeds.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place to stay!
Super friendly staff and spot on accomm! Loved it thank you! Would highly recommend and would stay there again!

10/10 Excellent

françois, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location . Beautiful setting. Excellent st
Very relaxing, good walk into port and restaurants. Pools just opened for the season . Stunning location . The downside was no local shops to stock up. Maybe hotel could offer this service

8/10 Good

Mike C, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a fine place in a great location. couldn't get a booking to stay longer!!

8/10 Good

Nicola, North Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
We booked a two bed room apartment and were pleasantly surprised at how clean and well equipped it was, especially for the money we paid. The apartment is in a lovely complex with beautiful landscaping, a gym, restaurant and three smallish swimming pools, which were never over crowded. The apartment is just outside the port of Alcudia in a mainly residential area and a car is really needed to get out and about. This suited us though as we hate to be in a tourist hot spot and ventured far and wide into the beautiful Majorcan countryside. Possibly the only taint on an otherwise idyllic stay is the approach to the apartments, which passes an old, rusty disused power station but this does serve as a useful landmark when trying to find the apartments. Look for the two chimneys! All the staff were friendly and helpful and we we would definitely stay again.