American cuisine

Reviews of Best Western Battlefield Inn

2.5 out of 5
Best Western Battlefield Inn
10820 Balls Ford Rd, Manassas, VA

Reviews

7.4

Good

Rating 10 - Excellent. 285 out of 1002 reviews" "
Rating 8 - Good. 351 out of 1002 reviews" "
Rating 6 - Okay. 179 out of 1002 reviews" "
Rating 4 - Poor. 95 out of 1002 reviews" "
Rating 2 - Terrible. 92 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the courtyard with picnic tables under the awnings! We enjoyed it even during a light rain.
Stayed 3 nights in May 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Courtyard with Pool was nice. Rooms could use a little more time cleaning. Our floor was dirty and it had a strong smell of cigarettes.
Stayed 1 night in May 2024

10/10 Excellent

Derrel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in May 2024

8/10 Good

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Liked no carpet in the rooms.
Stayed 3 nights in May 2024

8/10 Good

Ravindranath, LEXINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition has improved. Much better than how it was before
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Ravindranath,Thank you for taking the time to provide your review of Best Western Battlefield Inn. We are delighted to hear the improvements we have made are noticeable! Our team continuously strives to enhance the guest experience, and your feedback is valuable. We look forward to welcoming you back again soon.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Open courtyards was nice , Don’t see that very often.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Sherri,We're pleased you enjoyed your stay at Best Western Battlefield Inn! Thank you for your kind compliments about our beautiful courtyard. It was a pleasure to welcome you, and we hope to see you again soon for another lovely experience.

8/10 Good

Shawn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Floors in room could have been cleaner and walls are paper thin. Heard neighbors TV on all night. Temporary breakfast area in rooms 286 and 287 was a cluster with one small toaster and always out of coffee. Overall affordable, nice staff and convenient location.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Shawn,Thank you for choosing Best Western Battlefield Inn. We're pleased that you found our location convenient and our team friendly. Your comments about our breakfast setup and room conditions are also appreciated and will guide our efforts to enhance guest comfort. We look forward to welcoming you back for an improved experience.

10/10 Excellent

Jennifer

Stayed 3 nights in Mar 2024

6/10 Okay

Otis, Milwaukee

Business traveller
Hotel had a nice courtyard area to sit, smoke and gather with other guest
Stayed 28 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Otis,We always appreciate hearing from our guests, and we're glad you enjoyed the courtyard. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again should you be back in the area.

4/10 Poor

Steven

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Thanks

10/10 Excellent

Brandie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good and clean!!!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Brandie,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear the high standards of cleanliness we adhere to hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Johnson, Haymarket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtyard style, great for travelers that love the open areas
Stayed 4 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Johnson,Thank you for your compliments on our open courtyard. We're glad you enjoyed your visit, and we look forward to hosting you again at Best Western Battlefield Inn!

4/10 Poor

Misti

Dirty..no hot breakfast
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Misti,Feedback from our guests is always appreciated as it helps us improve. It's unfortunate our attention to cleanliness and included amenities did not meet your expectations. We'll pass your comments along to our staff for improvement, and we'd be grateful for the chance to provide you with a more positive experience.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here many years ago. I don’t remember it being as nice as it is now. It appears to be refurbished and a lot has been improved.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Paula,We're delighted by your excellent review of Best Western Battlefield Inn! It's wonderful that you enjoyed our beautifully renovated property, and we hope you'll return soon for another terrific experience.

10/10 Excellent

Elmer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great staff!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Elmer,We're so happy to know that our team's attentive service helped make your visit that much better and that you had a great time with us overall. Thank you so much for the five-star rating, and we hope to see you back at Best Western Battlefield Inn soon for another unforgettable stay.

6/10 Okay

Vasile

Travelled with family
Liked: Staff & service
Poor condition mattresses,noisy place,outside cigarettes smoke getting somehow in the room,friendly staff.Did not like the idea of breakfast in the bag.
Stayed 5 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Vasile,Thank you for taking the time to share your insights. We are happy to hear that our team was friendly, but we are sorry to learn about issues, such as the mattresses, noise, and your dissatisfaction with our breakfast offering. We are committed to addressing these concerns to improve the comfort and experience of all our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back soon!

6/10 Okay

Carol

Disliked: Property conditions & facilities
I figured since I was a single woman alone they might have put me in a room in the main building. There was a fish smell outside in the courtyard area. The person in the room next to me was loud and obnoxious both nights I was there.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room nice building
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Ricardo,It is wonderful to read that our high standards of cleanliness made a positive impact on your stay with us. It was a pleasure to have you as a guest, and we look forward to welcoming you back!

10/10 Excellent

Darlene

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

2/10 Terrible

Elina

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service
The property is convenient; but the area is a little sketchy.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Adrienne,Thank you for sharing your experience with us. We're delighted to hear that you found our property convenient. We also understand your concern about the surrounding area and will continue to prioritize the safety and comfort of our guests. Despite this, we hope you had an overall positive stay at Best Western Battlefield Inn, and we would love the opportunity to welcome you back in the future.

2/10 Terrible

Edson

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Dear Edson,Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Plumbing on the toilet was horrible. Shower draining was also bad. Water up to ankles while showering. Very cold in the room too!
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Patrick,Thank you for sharing your experience with us. We're disappointed to hear about the issues you encountered with your room temperature and bathroom during your stay. Rest assured, we will address these concerns with our team to ensure improvements are made. Despite these challenges, we're grateful for your visit and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024
Response from manager on 22 Feb 2024
thank you so much. !!

6/10 Okay

Samuel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Didn’t feel safe
Stayed 3 nights in Feb 2024
Response from Manager on 20 Feb 2024
Dear Sir, so sorry to hear about your pls allow us and let us know what happen we are here 24/7 to help our guest.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Booked this property specifically because it stated had on site electric car charging. When we went to check in there was no car charging. The room was roasting hot and the hvac was set at 84. I tried turning it down, but it still blew hot air. I turned it off, but it turned back on during the night. We arrived around midnight so did not want the hassle of trying to change to another room. The bottom edge of the bathroom door was chipped away leaving a 1.5-2 inch gap. The flush handle on the toilet was wonky and it was a challenge to get it to flush. Not impressed and without car charging it further impacted our travel the next day
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Dear Sir,so sorry for the inconvenience caused to you and also try my best to good.

8/10 Good

CHARLES, valley stream

Hotel is clean and conveniently located. Unfortunately the on site restaurant is closed but website said open. Plenty of nearby restaurants.
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Charles,Thank you for staying at Best Western Battlefield Inn. We're pleased you found our hotel clean and conveniently located. We apologize for any confusion regarding the status of our on-site restaurant, but we're glad that there are plenty of nearby restaurants to explore. It was wonderful to have you as our guest, and we greatly appreciate your review.

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from manager on 22 Feb 2024
Thank you for your time. .

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on 29 Dec 2023
Thank you

2/10 Terrible

Claudia

Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
We are very sorry about experience and please give us another chance to makeYour stay memoriable .

2/10 Terrible

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property got shut down and i was not alerted
Stayed 1 night in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Jennifer,Please accept our apologies that you were not notified that we are currently closed down for renovations. We are excited about the changes happening at our hotel and hope we have the pleasure of welcoming you once we have reopened.

2/10 Terrible

Heather

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Got there to check in and the building was closed due to unsafe conditions. Had a sign plastered to the door and it was locked up tight. No one bothered to call or email about it either. Booked my room 2-3 months in advance. Had to go to another hotel right behind this one.
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
sorry we are doing renovations!

2/10 Terrible

Carly

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not fit to stay in but we received no notice from Expedia. Customer service was not good and we were on the phone in an unsafe area for over an hour trying to fix this issue.
Stayed 2 nights in Jun 2023
Response from GM on 7 Jun 2023
Dear Carly,this Hotel is here more than 50 years never had issue for unsafe area whatever. I have been working her 2 Decades do not worry please give us a chance to serve you better and next stay 100 % complementary on us. I am so sorry for your loss of time and experienc.

2/10 Terrible

Debra

Stayed 1 night in Jun 2023
Response from Manager on 15 Jun 2023
so sorry about your experience.

2/10 Terrible

Michael

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Reservation was cancelled w/o any notification. Only reason that I found out was because a week before check-in I called to add a name to the reservation and they let me know that the reservation had been canceled. They said that letters were mailed that morning, although I never received one even after check in day. Apparently it had to do with construction and a city inspection. The lack of communication was horrendous.
Stayed 1 night in Jun 2023
Response from General Manager on 7 Jun 2023
Dear Michael,Thank you for taking the time to share your experience. It is very disappointing to hear that there were issues with your reservation, and we encourage you to reach out to the third party you booked through regarding this situation. We wish you pleasant onward travels.

2/10 Terrible

CLINTON

Stayed 1 night in Jun 2023
Response from Manager on 7 Jun 2023
so sorry !!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Only stayed one night, but wouldn’t hesitate to stay longer.
Stayed 1 night in May 2023
Response from General Manager on 25 May 2023
Dear Robert,Thank you for choosing Best Western Battlefield Inn for your stay. We're delighted to hear that you found our location easy to access. Although your stay was brief, we're glad to know that you had a positive experience and would be happy to stay with us for a longer duration in the future. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Manager on 15 Jun 2023
Thank you

10/10 Excellent

Willie

Business traveller
Liked: Staff & service
I liked that my room was spacious, comfortable, and clean. I didn't like that the power switches for the two nightstand lamps were broken. One lamp couldn't be turned on, and the other one couldn't be turned off after I initially turned the lamp on. I also was concerned that there was a notice on a column leading to the second level of the property near my room regarding a building/structural issue.
Stayed 1 night in May 2023
Response from General Manager on 20 May 2023
Dear Willie, Thank you for choosing Best Western Battlefield Inn and for the five-star review. We are thrilled you enjoyed our spacious, clean, and comfortable accommodations. Please accept our sincere apologies regarding the lamps in your room; we hope this didn't cause too much of an inconvenience. Please come back and see us again soon.

4/10 Poor

Joan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was very old. Say there’s a pool and it’s so bad it won’t be ready for swimming this season. Had no water when we arrived. 2 hrs later back on. Niece had another rm and they had to hot water, changed rooms and still no hot water. You get what you pay for. Was cheap !
Stayed 2 nights in May 2023
Response from Manager on 17 May 2023
Dear Sir,so sorry for the inconvenient please give us another chance to serve you better.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
AWFUL AWFUL AWFUL!! Do not stay at this property! It is so run down and looks like it’s falling apart. The second floor is all taped off (probably because the rooms are so awful, they can’t even be used), the pool has no water and looks like it has not been repaired in many years. We had no hot water in our room, they changed our room and that room had no hot water! Do not stay at this hotel!
Response from General Manager on 16 May 2023
Dear Amy,We appreciate your feedback. It's unfortunate that your experience wasn't what you expected it to be, and we'll certainly look into each of your comments as we strive to improve continually. We'll continue to focus on providing comfortable stays, and we would be honored if you would give us a second chance.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Close to everything and staff was pleasant
Stayed 1 night in May 2023
Response from Manager on 11 May 2023
thank you for your business and time e to review us.

6/10 Okay

Kamalendu

Travelled with partner
Expected better service in the breakfast area .
Stayed 1 night in May 2023
Response from Manager on 11 May 2023
sorry about experience please give us another chance to serve you better. .

8/10 Good

Gilbert

Stayed 2 nights in May 2023
Response from Manager on 15 Jun 2023
thank you

8/10 Good

CAROLYN, Silver Spring

Travelled with partner
Liked: Staff & service
Just ok
Stayed 1 night in May 2023
Response from General Manager on 9 May 2023
Dear Carolyn,Thank you for taking the time to give us feedback on your visit. We are sorry you only found your stay adequate, as we always strive to provide our guests with an exemplary experience. We are always working to improve and hope that someday we have another opportunity to impress you.

8/10 Good

whitney, Scottsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy check in and check out
Stayed 2 nights in Apr 2023
Response from General Manager on 8 May 2023
Dear Whitney,Thank you for choosing our hotel for your recent visit to historic Manassas. We're glad you enjoyed your stay with us and our efficient check-in and check-out service. Please allow us to host you again at Best Western Battlefield Inn.

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The nicest staff, great setup for those traveling with pets. Breakfast was good! It t is older but they are making improvements!
Response from General Manager on 1 May 2023
Dear Shawn,Thank you for your wonderful review. We are happy to hear your stay at Best Western Battlefield Inn met your expectations. It thrills us we were able to accommodate you and your pets! We hope you come back to enjoy another hot breakfast soon!

8/10 Good

ARTHUR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN COMFORTABLE ROOM. FRIENDLY STAFF
Stayed 1 night in Apr 2023
Response from General Manager on 1 May 2023
Dear Arthur,Our clean, comfy rooms and hospitable staff are two things that you can always expect at Best Western Battlefield Inn. Thank you so much for the wonderful review. It would be an honor to welcome you back again soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Manager on 11 May 2023
thank you

4/10 Poor

Sharon, Somerset

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looks nice from the outside and has a beautiful courtyard with picnic tables. We were shocked to find that the entire second floor was cordoned off and posted with condemned signs due to unsafe conditions. The room itself was unswept and the sheets looked like they had been slept in. There was only one hand towel, two washcloths, and three bath towels...we paid for three guests. When I put water in the coffee pot it literally ran out of the bottom. I would not recommend this hotel.
Stayed 2 nights in Apr 2023
Response from Manager on 24 Apr 2023
Thank you for the response and will try our best to serve you nexttime