2/10 Terrible
Jeffrey, Crawley
Travelled with partner
1 May 2024
Disliked: Staff & service, property conditions & facilities
We stayed at the beginning and the end of our trip to the Philippines. The first stay was good, and encouraged us to stay again, the second time we stayed was nonsense. My partner was overcharged for an early check-in, beyond what I had originally agreed with the property. When I came to check in a few hours later, I asked to check in and gave my ID, and Reception staff kindly asked how they could help me. (Perhaps a key to my room, which was prepaid?). I was left by myself to find my room, no instructions were given to floor or lifts, no wifi information was provided. I had to ask a porter to help me with my luggage, is this not a standard service for guests when the porters are available? We asked for 2 meals from room service, but only 1 set of cutlery was provided. I asked for a bucket of ice, this never came. When we tried to check out for our flight, the reception was busy, but there didn't appear to be a way to express checkout. There are 3 vacant stations for reception staff with only 3 of 6 operating, can I ask why that is? The guests were too hot in reception, myself included, and I stood there sweating, I noticed other guests were fanning thenselves. I waited 15 minutes to check out before progressing once in the line before giving up and throwing my key on the desk. My car is waiting for me, and I have a flight to catch, what nonsense, and disappointing service from the Savoy, Manila.
Jeffrey
Stayed 1 night in Apr 2024