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Reviews of Green Nature Diamond Hotel

5 out of 5
Green Nature Diamond Hotel
Siteler Mah. Cumhuriyet Bulv. No:9, Marmaris, Mugla

Reviews

7.6

Good

Rating 10 - Excellent. 29 out of 79 reviews" "
Rating 8 - Good. 19 out of 79 reviews" "
Rating 6 - Okay. 17 out of 79 reviews" "
Rating 4 - Poor. 9 out of 79 reviews" "
Rating 2 - Terrible. 5 out of 79 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

A

Stayed 4 nights in Oct 2023

10/10 Excellent

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful and fantastic food staff are amazing and made everyone stay amazing
Stayed 5 nights in Aug 2023

4/10 Poor

ziyad

Stayed 7 nights in Jul 2023

10/10 Excellent

Mohammad

Stayed 2 nights in Mar 2023
Response from Sales Department on 7 Apr 2023
Thanks for your valuable reviews.

10/10 Excellent

Hajrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Sales Department on 26 Mar 2023
Thanks for your valuable comments

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Food awful
Response from Sales Department on 11 Dec 2022
We will handle this directly

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A one stars hotel !!! I do not recommend this hotel at all, terrible hotel and very bad management , the given rooms are not inline with reservations , we spent three hours for checking in , it took us a while to convince the receptionist to provide two keys for rooms of two persons !!!! the guest relation has nothing to do with relations , she can not recommend any resturant or place to visit . The lady who is sitting on the guest relation desk is extremely rude and has an attitude , when I asked the housekeeping to add another two towels , she refused this and when I talked to her , she claimed I hit her , when we threatened her to check the cameras , she changed her words and said I was shouting !!!!! The hotel management believed her lies and when they knew the truth , they did not even apologize , the carpet in the hotel is extremely dirty , the plates and forks has a bad smell !!!! The staff are not friendly . The pool was very dirty , beach chairs are terrible .. All in all it is a terrible experience . Expedia should remove them from the list of hotels . I am a frequent user of Expedia and this is the first time I write a review because it is not good for Expedia to have this hotel listed with them !!!
Stayed 3 nights in Jul 2021
Response from Sales Department on 26 Jul 2021
Dear Guest, First of all thanks for your concern on Our Hotel. Your experience and feedback will be reviewed by us. We pay extra attention to cleaning and hygiene rules, especially during the Covid-19 pandemic period. During your stay, despite the high occupancy in our hotel, no cleaning problems were reported. Your complaints and comments about your accommodation process have been reported to the relevant departments and management. Best Regards

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
the hotel location is near the beatch wich was very noisy . the service is below the average the rooms are very standarts the food is nothing to write home about so i dont think the price is justify the quality
Stayed 5 nights in Aug 2020
Response from Reservation departmant on 6 Nov 2020
Thanks for your valuable comment. We will address this directly. Best regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Definitely not a 5 star hotel, dispute being relatively new the rooms are in poor disrepair. Location is good. Could be more ch better than it is!! Let’s hope next season sees some changes.
Stayed 7 nights in Nov 2019
Response from Otel Yönetiminin Açıklaması on 21 Nov 2019
Thanks for your valuable comment. We will address this directly.

10/10 Excellent

Graham, Sochi, Russia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crew at this property are awesome and there is never anything that is too difficult for them to sort out. Great location and super food for an all inclusive type hotel. Stayed 3 times this summer and will be back next year. Our favourite Marmaris hotel.
Stayed 4 nights in Oct 2019
Response from Reservation Team on 14 Oct 2019
Thanks for your valuable comment. We will address this directly.

4/10 Poor

Ali, Houston

Travelled with family
Disliked: Staff & service
I usually don't like to write bad Review about any Hotel but, I promise my self to write about this one. First if you get Partial Sea View, you are not getting any sea View(If you go to balcony and bend over maybe see the sea). Front desk very rude. All inclusive mean for lunch you have window from 12 to 1.30 to eat lunch. and only you can use the buffet. all other restaurant you have to pay extra to use. dinner 7 to 9.30. drink quality super low. WIFI not working 23 hr per day. The only good part of the hotel were the fun team at the pool side they were very friendly and fun. Bed and blanket were the worse ever. Blanket feel like sandpaper. Overall If you are looking for real 5 star hotel don't come to this Hotel. This might consider as 2 or MAX 3 star Hotel
Stayed 5 nights in Sep 2019
Response from Reservation on 9 Oct 2019
We will address this directly

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location right on the beach. The all inclusive offer is great value and the food exceeded expectations. Smiley friendly staff.
Stayed 5 nights in Jun 2019
Response from ENİS on 29 Jun 2019
Thank for your kindly feedback.

6/10 Okay

TamaraPhilpott, Halifax

Liked: Cleanliness, property conditions & facilities
My booking was for a double bed and that's why I paid the extra money. Unfortunately, when I checked in and went to my room, I had 3 twin beds. I went to the front desk to notify them and showed them my booking. Their solution was they pushed 2 of the twins beds together. I woke up in the middle of the night with the 2 beds separated and my leg in between the beds. Very uncomfortable. I was very displeased with the bed situation.
Stayed 1 night in Mar 2019
Response from Sales Department on 27 Mar 2019
We will addres this directly. Thanks for your understanding

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from RESERVATİON on 20 Nov 2018
Thanks for your valuable reviews.

6/10 Okay

Karleen, london

Liked: Cleanliness, room comfort
Disliked: Staff & service
The majority of the hotel staff have not character and come across a bit ignorant. Also to my astonishment they seemed to have one of the performers dressed up in “black face” I.e dressed as a black person with makeup & dread locks me & my partner we’re beyond offended in fact I was so shocked I forgot to take a pic.. I won’t be staying in Green nature diamond again, they seem to have spent a fortune on beautiful exterior and not much eles & the staff definitely do not have customer service training.
Stayed 5 nights in Oct 2018
Response from Gulsah on 25 Oct 2018
We will address this directly

8/10 Good

Angie, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Stayed at this hotel 2 years ago still a very nice hotel with friendly staff.
Stayed 2 nights in Oct 2018
Response from Reservation on 25 Oct 2018
Thanks for your valueable reviews.

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not quiet
every things are excellent except not quiet , good location
Stayed 7 nights in Oct 2018
Response from Reservation on 25 Oct 2018
Thanks for your valueable comments.

6/10 Okay

Karleen, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Some of the staff are a bit ignorant. Shower isn’t powerful enough.
Stayed 1 night in Oct 2018
Response from Reservation on 25 Oct 2018
We will address this directly

4/10 Poor

Suad

Disliked: Cleanliness, staff & service, room comfort
Bad experience
For the first impretion was fine but when you go threw details sorry to say was poor: Opviously they depend on thowing food evry whare thinking in this way will impress but : bad quality Bad cooking Big peices make you discusting I saw kocroch in the last day walking on the bread and sorry that i was leaving early couldnot do any thing. Rude staff And many many more.. Poor
Stayed 4 nights in Sep 2018
Response from Reservation on 19 Sept 2018
We will address this directly.

6/10 Okay

Eman

Disliked: Property conditions & facilities
Not bad
Stayed 4 nights in Aug 2018
Response from Reservation on 14 Sept 2018
We will address this direcly.

10/10 Excellent

Ilyas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at green nature diamond
Lovely stay at the hotel Great atmosphere great food and great night shows Staff very friendly it so good booking again to stay there again
Stayed 6 nights in Jul 2018
Response from Reservation on 9 Aug 2018
Thanks for your valuable feedback

8/10 Good

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Reservation Team on 3 Aug 2018
Thanks for your valuable feedback.

6/10 Okay

Oussama, Lebanon

Disliked: Staff & service
In the hotel 2.5/5
Stayed 4 nights in Jul 2018
Response from Reservation Department on 1 Aug 2018
Thanks for your valuable feedback.

8/10 Good

Suzanne, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Reservation Department on 9 Dec 2018
Thanks for your reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
First time at hotel Would go again Amazing hotel and staff We loved it
Stayed 4 nights in Jul 2018
Response from Reservation Departmet on 22 Jul 2018
Thanks for your kind feedback. It is our pleasure to welcome you again

6/10 Okay

Ali, manchester

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not recommended
we stayed there one week with our family, the hotel was quite expensive but when you pay you expect good quality. Unfriendly staff specially restaurants staff were very rude they haven't cleaned our table and taking empty plates, I'll try to talk to one of the head and he said oh sorry I try to talk to them but we shocked because it gets worse actually. Staff at reception area they don't speak English , while we stayed there two times we experiencing no water in the middle of shower without any warning in advance when I called reception they brought us drink water because they didn't understand. You never heard someone tell you good morning, hello not even when we arrived no welcoming. So not going back at all .
Stayed 7 nights in Jun 2018
Response from Reservation on 5 Jul 2018
Thanks for your valuable reviews.

4/10 Poor

Wael, Saudi Arabia

Disliked: Staff & service, property conditions & facilities
Not recommended hotel, room side facing the sea and they sale it as facing sea. Unfriendly management.
Stayed 3 nights in Jun 2018
Response from Reservation on 27 Jun 2018
Thanks for your valuable review.

8/10 Good

Paul, Scotland

Liked: Cleanliness, staff & service
Catering for the masses .food repetative taste ok.Going for dinner was a scramble for a table not a dining experience. Air conditioning in room was pretty poor Great indoor facilities ie. gym ,pool,sauna
Stayed 11 nights in Apr 2018
Response from Reservation on 20 May 2018
Thanks for your kind feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top facilities in hotel. Very accommodating spa facility. Snow and Mustapha in particular from the spa facility I must mention are such nice people; made us feel at ease throughout whole treatment and accommodated our needs.
Stayed 6 nights in May 2018
Response from Sales Department on 19 May 2018
Thanks for your valuable feedback

10/10 Excellent

talal

Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel.they didn't clean the room well..
Response from SMD on 2 May 2018
Thanks for your valuable feedback

10/10 Excellent

Monz, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on the strip
Wicked experience, staff are friendly the hotel is huge and facilities are excellent. If you stay in mamaris this is the best hotel to stay at very popular with the locals and overall great experience.
Stayed 6 nights in Apr 2018
Response from Reservation Department on 23 Apr 2018
Dear Guest, Thanks for your kind feedback. It is our pleasure to welcome you again on our resort.

10/10 Excellent

David, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green Nature Diamond
Superb hotel. Very friendly staff. Right next to beach. Could not have booked any better. From my experience one of the best fscilities i have stayed in.
Stayed 7 nights in Mar 2018
Response from Reservation Department on 14 Apr 2018
Thanks for your kind feedback

4/10 Poor

Ahmad

Disliked: Staff & service, room comfort
Stayed 2 nights in Mar 2018
Response from Sales Team on 11 Apr 2018
Thanks for your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
left feeling very conned
Booked as all inclusive 5 star. but more like a 4 star. no way 5. it was "NOT" all inclusive this time of year. would not have booked if we knew this. there were very few guest so the place was soulless. and noisy work being carried out. breakfast was very basic, we were really dissapointed with our stay. This hotel should have been closed this time of year.
Stayed 2 nights in Mar 2018
Response from Sales Team on 6 Apr 2018
Thanks for your feedback

2/10 Terrible

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Steve, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Rooms were very comfortable and clean. Booked sea view but was given room on first floor with restricted view. Spoke to reception who moved us to the fourth floor with fantastic views. Very happy. Good way surprisingly excellent for all inclusive. Very happy with hotel. Only down side was that a la carte meal on the last night. The waiters had no idea how to wait on properly. Ordered champagne which was flat and served in coctail glasses! Spoke to the manager who accepted our comments. Very happy with outcome.
Stayed 10 nights in Sep 2017

8/10 Good

Rejwanur, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel closed to the beach in good location
Everything ok I have only one issue hotel wi fi is very slow they said on the website every room has a wi fi can't get all the time it's come and go it's very slow it's not useful. Thank you Mr Rejwanur Rahman
Stayed 6 nights in Aug 2017

10/10 Excellent

Rochelle, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location.
Staff were polite and helpful. This is the second time staying at the green nature diamond. Aksana from guest relations was amazing she helped make my partners birthday a very special one. Thank you. Had an amazing holiday a week wasn't enough. Mustafa from the spa very helpful. Definitely will be back.
Stayed 7 nights in Aug 2017

10/10 Excellent

MehmetA , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very close to the beach
Excellent environment, friendly and helpful staff, good size rooms, all-inclusive (adequate variety) also both the beach and pool very beautiful/clean. Definitely look forward to visiting this place again with family and friends.
Stayed 7 nights in Jul 2017

10/10 Excellent

yasar, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel i have ever been Deserves 8 stars for s
Best, best, best of everything Unexplainable. Highly recommended
Stayed 8 nights in Jul 2017

6/10 Okay

FARINA

Disliked: Staff & service
Never again
Not so good
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!! Friendly Staff, Amazing view, Amazing food!! Overall Very Good.
Stayed 7 nights in Jun 2017

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Had a fantastic time lovely hotel, good location, good entertainment, helpful & frienly staff, very clean, good food, lovely room apart from having 3 single beds in the room for the 2 of us as a couple but overall had a great time & would definitely recommend this hotel.
Stayed 15 nights in Jun 2017

4/10 Poor

patricia, hull

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach
So much as changed since last year .some staff rude rooms not as clean bar staff ignorant to women booked and paid for 3 room was only set out for 2 people would not rate it 5 stars anymore so disappointed from last year .
Stayed 8 nights in May 2017

8/10 Good

Ali

Liked: Property conditions & facilities, room comfort
Nice hotel with very low class costumes, unfort
It's very nice hotel and location it is five star hotel But the gust are not very nice

10/10 Excellent

Louise, Luton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Lovely staff that took care of slight issues efficiently and quickly. The room service was amazing too

8/10 Good

Leon Anthony, Marmaris Mugla...

Liked: Cleanliness, property conditions & facilities, room comfort
Really good stay....
Good..... worth the money, liked the checkouts very much as we were not forced to leave at midday we could stay on a little more...

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Good condition everythink perfect sea is beautiful rooms are clean