Dear Kelly,Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our staff, location, and variety of food choices contributed to making your experience memorable. We would be thrilled to welcome you back in the future!Best regards,Nesrine, Guest Relations Manager

Dear LeAnn,Thank you for your review! We're delighted to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future!Best regards,Nesrine, Guest Relations Manager

Dear Rachael,Thank you for your rating.We appreciate your feedback, and we're glad your stay went well. Your satisfaction is our priority, and we're always here to welcome you with the same exceptional level of service.Looking forward to seeing you again soon!Best regards,Nesrine, Guest Relations Manager

Dear Steven,Thank you very much for your perfect rating! We greatly appreciate your positive feedback. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.Best regards,Nesrine, Guest Relations Manager

Dear Anthony,Thank you very much for your excellent rating and recommandation! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.Best regards,

Dear Nisha,Thank you very much for your excellent rating!We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.Best regards,

Dear Daniel, Thank you for your wonderful review!We're thrilled to hear that you thoroughly enjoyed your week with us. It's fantastic to know that you found our location convenient for exploring the old town and that you enjoyed the vibrant atmosphere. We're delighted that you appreciated the food offerings and found our staff helpful.We're grateful for your kind words and hope to welcome you back for another fantastic stay in the future!Best regards, Nesrine, Guest Relations Manager

Dear Maria,Thank you for your excellent review!We're delighted that you enjoyed our prime location and peaceful atmosphere. Our staff are thrilled to hear your kind words and are grateful for your commendation.We hope to welcome you back for another wonderful stay soon!Best regards,Nesrine, Guest Relations Manager

Dear Graham,Thank you for your stellar review!We're thrilled to hear that you thoroughly enjoyed your 5-night stay with us. Our team works hard to provide exceptional service, and we're delighted that you found them friendly and accommodating. It's great to know that you appreciated our cleanliness standards and the variety of food options available.We appreciate your kind words and hope to have the pleasure of welcoming you back soon!Best regards,Nesrine, Guest Relations Manager

Dear Folashade,We're sorry to hear that your experience at our hotel did not meet your expectations. Our hotel welcomes guests of all ages and nationalities, and we do not have any preferences regarding age groups. Regarding the smell in the lobby areas, rest assured, we have already initiated measures to investigate and resolve this matter promptly.While we're pleased to hear that you found the rooms clean and the food satisfactory, we regret that you would not choose to stay with us again. Best regards,Nesrine, Guest Relations Manager

Dear Clare,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic five-night stay with us. It's great to know that you enjoyed the comfortable room, delicious food, and friendly service. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Nesrine, Guest Relations Manager

Dear Sally,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location, food, and pool area to your liking. It's wonderful to know that our staff contributed to creating a fantastic atmosphere for you. We appreciate your recommendation and look forward to welcoming you back for another relaxing stay!Best regards,Nesrine, Guest Relations Manager

Dear Claire Lanigan, Thank you for your 5-star review! We're delighted to hear that you had an amazing experience with us, especially during Valentine's Day. We look forward to welcoming you back soon for another fantastic stay!Best regards,Nesrine, Guest Relations Manager

Dear Anna,Thank you for the perfect rating and kind words! We're thrilled you enjoyed our peaceful location, lovely garden, heated pool, and delicious food. Looking forward to welcoming you back soon!Best regards,Nesrine, Guest Relations Manager

Dear Steven,Thank you for sharing your feedback with us. We'd like to clarify that our hotel is rated as a 4-star property, and we never claim to be a 5-star establishment. Regarding the check-in and checkout procedures, they are clearly outlined in our fact sheet and follow international standards, with check-in at 3:00 pm and checkout at 12:00 pm.We're glad you enjoyed the food and found it to your liking. As for the issue with bathroom maintenance, we apologize for any inconvenience caused. We checked our logbook and couldn't find any complaints about the room from your side. However, had you informed us about the technical problems during your stay, we would have been able to address them immediately.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to better serve you in the future.Best regards,Nesrine, Guest Relations Manager

Hello Steven,We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and would like to learn more about the aspects that fell short. Your satisfaction is our priority, and we're here to understand how we can improve.Feel free to share more details about the specific points that contributed to your rating so that we can take appropriate measures.Best regards,Nesrine, Guest Relations Manager

Dear Ravi,Thank you for your positive review. We're pleased you enjoyed your stay.Regarding the air conditioning, please note that we use a centralized system that operates as heating during the winter season and cooling in the summer season. We appreciate your understanding and resourcefulness in managing the situation.We hope to welcome you back for another enjoyable stay.Best regards,Nesrine, Guest Relations Manager

Dear Vivek,Thank you for taking the time to share your wonderful experience! We're thrilled to have exceeded your expectations, and it's heartening to know that you enjoyed the exceptional service, delicious food, and the special touches for your anniversary.We look forward to welcoming you back for a longer stay!Best regards,Nesrine, Guest Relations Manager

Dear Ajay,We're sorry to hear that your experience didn't meet your expectations. We value your feedback and hope to have the opportunity to offer an improved experience on a future visit.Best regards,Nesrine, Guest Relations Manager

Dear Parveen,Thank you for your positive review! We're delighted to hear that you had a great experience at our hotel and found our staff to be helpful. We look forward to welcoming you again in the future.Best regards,Nesrine, Guest Relations Manager

Dear Sarah,Thank you for your feedback. We're glad you enjoyed our central location, friendly staff, and the variety of food choices. We appreciate your comments on the decor and facilities, and we'll take them into consideration for improvements.We hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,Nesrine, Guest Relations Manager

Dear Phillip,Thank you for the fantastic 10/10 rating! We're thrilled that you had such a positive experience during your stay. If you have any comments or suggestions you'd like to share, we'd love to hear them.Looking forward to welcoming you back in the future!Best regards,Nesrine, Guest Relations Manager

Cher Mondher,Merci infiniment pour votre note parfaite de 10/10 et vos commentaires positifs sur notre bel emplacement, notre bon service, et nos normes élevées de sécurité et propreté. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Nesrine, Guest Relations Manager

Dear Frazer,Thank you for rating us . We appreciate your feedback. If you have any specific suggestions or detailed comments, we'd love to hear them to further enhance your experience. We look forward to welcoming you again for an even better stay.Best regards,Nesrine Guest Relations Manager

Dear Zoe,Thank you for your glowing review! We're delighted you had a fantastic stay and enjoyed our incredible staff, beautiful hotel, and ideal location. We look forward to welcoming you back.Best regards,Nesrine Guest Relations Manager

Dear Karen,Thank you for sharing your feedback. We appreciate your compliments on our garden and staff. We apologize for any inconvenience with your room placement, and rest assured that we do not discriminate based on gender. Your concerns are noted, and we'll address them to enhance the experience for our guests.We hope to welcome you back for an improved stay.Kind regards,Nesrine Guest Relations Manager

Dear Anonymous,Thank you for your 10/10 rating! We're thrilled you enjoyed our hotel's excellent location and reasonably priced accommodations. We appreciate your positive comments about the food. Looking forward to welcoming you back!Best regards,Nesrine Guest Relations Manager

Dear Victoria ,Thank you for your fantastic 5 out of 5 rating! We're delighted to hear that your experience met your expectations. We look forward to welcoming you back for another great stay.Best regards,Nesrine Guest Relations Manager

Cher Ahmed,Nous vous remercions d'avoir choisi notre hôtel et de partager votre expérience. Nous sommes ravis que vous ayez apprécié l'emplacement, l'accueil chaleureux, et les installations, notamment la piscine et le jardin.Nous nous excusons pour la première nuit. Nous apprécions votre compréhension et sommes heureux que nous ayons pu résoudre ces problèmes et améliorer votre séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.Cordialement,Nesrine Guest Relations Manager

Dear Josephine,We regret to see your 1-star review, and we'd like to clarify that your reservation was marked as a "no-show." If there's been any misunderstanding or if you encountered difficulties, please reach out to us directly. We're here to assist and ensure a better experience.Best regards,Nesrine Guest Relations Manager

Dear Daniel George,Thank you for the outstanding review! We're thrilled to hear that you found our staff amazing, enjoyed the variety of delicious food, and appreciated our great facilities and central location in Marrakesh. Your intention to return is the highest compliment, and we can't wait to welcome you back for another wonderful stay.Best regards,Nesrine Guest Relations Manager

Dear Nima,Thank you for the wonderful 5-star review! We're thrilled you enjoyed our all-inclusive option with high-quality meals. Your feedback on the room and corridors is noted, and we appreciate your kind words about our clean common areas and great staff.Looking forward to hosting you again!Best regards,Nesrine Guest Relations Manager

Dear Alexandra,Thank you for sharing your feedback. We're pleased to hear that you found our hotel's first impressions, spacious rooms, dining options, and helpful reception staff to your liking.However, we sincerely apologize for the inconveniences you faced, especially the issues with the room key that led to stress on your departure day. Please know that it was a technical problem that we addressed immediately after being made aware.Regarding your toothbrush, we checked the room thoroughly but unfortunately couldn't find it. We understand the importance of personal items, and we apologize for any inconvenience caused.Despite these challenges, we hope you might consider giving us another chance to provide you with a smoother and more enjoyable stay in the future.Best regards,Nesrine Guest Relations Manager

Dear Jamalta,Thank you for the wonderful 5-star review ! We're delighted that our staff, particularly Mustafa and Mohammed, provided exceptional service, making your stay memorable. We look forward to hosting you again for another great experience .Best regards,Nesrine Guest Relations Manager

Dear Amy,Thank you for your 5-star review !We're thrilled to have provided you with a refreshing experience at our resort. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Nesrine Guest Relations Manager

Dear John,Thank you for rating us. We appreciate your feedback and are glad you stayed with us. If you have any suggestions on how we can enhance your experience, please feel free to share. We hope to welcome you back soon.Best regards,,Nesrine Guest Relations Manager

Dear MOIRA,Thank you for your perfect rating and kind words about our hotel. We're delighted you enjoyed our great location, wonderful food, and the hospitality of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back.Best regards,Nesrine Guest Relations Manager

Dear Suzanne,Thank you for your review, and we're pleased to hear you enjoyed our fantastic location near the center and medina of Marrakesh.We regret any inconvenience you may have encountered with the bed. Had you informed us during your stay, we would have gladly offered a topper for your added comfort.We're delighted to know you found our daily water service convenient.We look forward to welcoming you back in the futureBest regards,Nesrine Guest Relations Manager

Dear John,Thank you for your 5-star review and for your kind words about our hotel. We're thrilled to hear that you enjoyed your stay, the food and drinks, and the friendliness of our staff.Regarding the fragrance in our lobby, it's actually created with a local brand of air freshener.We look forward to the opportunity to welcome you back!Best regards,Nesrine Guest Relations Manager

Dear Kieran,Thank you for your 4-star rating. We'd love to hear more about your experience to make your next stay even better. Please feel free to share any additional feedback or suggestions. We look forward to your return in the future.Best regards,Nesrine Guest Relations Manager

Dear Husni,Thank you for your review. We're glad you appreciated our beautiful property grounds and the variety of food options included in your room rate. Our excellent location is indeed a great advantage for exploring the town's attractions. We look forward to hosting you again.Best regards,Nesrine Guest Relations Manager

Dear Johny,Thank you for taking the time to rate your stay. Your feedback is valuable to us, and we are always eager to improve our services. If you have specific feedback on what could have made your stay more enjoyable, please feel free to share it with us. We hope to have the opportunity to welcome you again!Best regards,Nesrine Guest Relations Manager

Dear Cally,Thank you for your excellent 10/10 review!We're thrilled that you had a wonderful stay with us and appreciated our lovely staff and exceptional food. We can't wait to welcome you back .Best regards,Nesrine Guest Relations Manager

Dear Adrian,Thank you for your fantastic rating and feedback. We're delighted that you had an enjoyable stay with us.Regarding the air conditioning, we apologize for any inconvenience you experienced. If you had informed our reception, we would have been glad to address the issue promptly.We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Best regards,Nesrine Guest Relations Manager

Dear Johny,Thank you for your perfect rating! We're thrilled to hear you had such a great experience with us. We look forward to welcoming you back in the future.Best regards,Nesrine Guest Relations Manager

Dear David,We're sorry to see that you rated your experience with us as a 2 out of 10. We value your feedback and would like to understand more about your concerns. If you could provide us with additional details or specific issues.Thank you for taking the time to share your feedback.Best regards,Nesrine Guest Relations Manager

Dear Sarah,Thank you for the perfect 10/10 rating! We're delighted you had a fantastic stay with us. We hope to welcome you back soon.Best regards,Nesrine Guest Relations Manager

Dear Paul,Thank you for your review. We're delighted you enjoyed our gardens, food, and service. Your feedback is valuable, and we'll consider your suggestions. We hope to welcome you back for an even better experience.Best regards,Nesrine Guest Relations Manager

Dear Boryonah,Thank you for taking the time to share your recent experience with us.We understand your concern regarding early check-in. Our check-in time, as clearly stated on our website and in our factsheet, is set at 3 PM. While we strive to accommodate early arrivals whenever possible, our all-inclusive package is activated upon official check-in to ensure a seamless experience for all guests.Regarding your comments about the bed and pillows, we apologize for any discomfort you may have experienced. Had you communicated these concerns to our reception during your stay, we would have been more than happy to provide alternative pillows and add a topper to the bed to enhance your sleep quality.Concerning meal times and our policy on outside food, these align with our established procedures and standards.We appreciate your recommendation and value your feedback.Best regards,Nesrine Guest Relations Manager