They got winter duvet on beds rather then summer duvet in the summer time, and no air conditioning in the room,,, when we enter the room we notice the toilet roll was not a new toilet roll but we forgetten to ask for a new roll until on the third night in the middle of the night we ran out, and there was no spare toilet roll available,,, normally there should be few available in the room,, it just one of the basics,,, the fridge was not a fridge it was freezer on the second night it flooded/defrosted,,, we got few dessert yogurts and put it in the fridge by the morning the yogurt was frozen. As for the shower on the first morning we ask them/reception to clean it nothing was done to clean it but when we return later in the evening towels were change but deliberately left the shower dirty even we mentioned to reception the person before us hair was on the shower head,,, there was no tea kettle but a coffee machine it was no good,,, the general cleaningness was below standard I will insert photos of the dirty shower,,, but does not matter