2 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers

Reviews of Hôtel Les Roches Blanches

5 out of 5
Hôtel Les Roches Blanches
9 Avenue des Calanques, Cassis

Reviews

9.2

Wonderful

Rating 10 - Excellent. 77 out of 102 reviews" "
Rating 8 - Good. 16 out of 102 reviews" "
Rating 6 - Okay. 5 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly mesmerising location and extremely relaxing. Loved it all...
Stayed 4 nights in Apr 2024

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property went to such great lengths to make our stay a true five-star experience. I cannot emphasize how unprepared I was for this his level of care. Our dining experience was absolutely outstanding (the Mont Blanc desert left me speechless). Every single staff member was exceptional. Bravo.
Stayed 2 nights in Dec 2023
Response from Hôtel Les Roches Blanches on 20 Dec 2023
Dear Madam, Dear Mister Knapp, Thank you so much for your compliments! We are delighted to hear that our team exceeded your expectations, both in terms of service and culinary experience. We look forward to welcoming you back for another exceptional experience ! Sincerely, Hôtel Les Roches Blanches

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at Les Roches Blanches, and every time I end up extending my stay when I’m there. I like it that much, and they are that good at making me be happy to be there. A very special place.
Stayed 2 nights in Nov 2023
Response from Hôtel Les Roches Blanches on 29 Nov 2023
Dear Sir Schultz, It is extremely rewarding to have you with us for the third time! Your decision to extend your stay and your glowing comments about our establishment are very important to us. We are committed to making your experience exceptional and look forward to welcoming you back.Sincerely, Hôtel Les Roches Blanches

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful Hotel
The Hotel and setting of the hotel were wonderful. Julien the restaurant manager was super warm and welcoming and really added to our stay!
Stayed 1 night in Nov 2023
Response from Hôtel Les Roches Blanches on 29 Nov 2023
Dear Madam Lallyett, Thank you for sharing your positive experience with us! We are delighted that you found the hotel and its setting wonderful. Many thanks for your kind words about Julien. We are delighted that his warm hospitality helped to make your stay enjoyable.Sincerely, Hôtel Les Roches Blanches

2/10 Terrible

Josephine

Stayed 2 nights in Nov 2023

10/10 Excellent

Corentin

Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Amenities
Beautiful setting. Excellent staff
Stayed 3 nights in Oct 2023
Response from Hôtel Les Roches Blanches on 29 Oct 2023
Dear Mister Graham, Thank you for your kind words. We are delighted that our beautiful surroundings and friendly staff helped to make your stay a memorable one.We look forward to welcoming you back.Sincerely,

10/10 Excellent

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Leo

Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023

2/10 Terrible

McGuinness

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience with rude receptionist…
We spent our first night in room 005 which was directly below the main restaurant.We got our room at 4pm and from 6.30-midnight all we could hear was scraping of Chairs and footfall.We complained the next morning and was eventually moved to room 501 at 4pm after complaining at 9am and waiting all day until 4pm for another room not great.The fair haired lady with green eyes on reception kept rolling her eyes when I asked if our room was ready rude beyond words.Then the room appointed had a leak on the balcony with constant running water again we had to be moved so non relaxing.We moved next door to room 502 which was lovely but hard to appreciate after constant issues.A lot of guests were complaining.Upon checking out I asked for names of certain members who were helpful.Again the rude receptionist I was told was called Aline whispering away infront of me soooo unprofessional and has zero customer service skills.Woukd not recommend.Beautiful view is all I can complement.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know if I’ve ever stayed in a more beautiful place. Just stunning. The staff was amazing. And the little town on Cassis so quaint. Wish I could come here every year!
Stayed 4 nights in Sep 2023
Response from Hôtel Les Roches Blanches on 4 Oct 2023
Dear Janet, Thank you so much for your kind words! We're thrilled to hear that you found our hotel and the charming town of Cassis to be so beautiful and enjoyable. Your compliments about our staff are truly appreciated, and we're delighted that we could contribute to making your stay exceptional.Cassis is indeed an exceptional place, and we're delighted to have been able to help make your stay a memorable one.Thank you once again for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Sincerely,Hôtel Les Roches Blanches

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Stayed 3 nights in Sep 2023

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Spectacular setting
Stayed 2 nights in Sep 2023

10/10 Excellent

Zachary

Stayed 1 night in Sep 2023

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I wish I could give 5 stars because the hotel is gorgeous and the location is perfect. However the staff maybe the entire experience bad. James at the front desk was amazing when we arrived and Roma is the person who really made the entire stay enjoyable. However, the rest of the staff are rude, dismissive and clearly whisper about you. Just want to mention Roma again for helping us set up an amazing boat trip and driving us around Cassis, he is amazing!!
Stayed 6 nights in Aug 2023
Response from Hôtel Les Roches Blanches on 21 Sept 2023
Dear Kelly,Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel's aesthetics and ideal location.I would like to extend our sincerest apologies for any inconvenience you may have encountered with some of our staff members. We take great pride in delivering exceptional service to all our guests, and it's disheartening to learn that we fell short of your expectations during your visit.On a positive note, we are thrilled to hear that James and Romain made a positive impression on your stay. They are both dedicated team members who go above and beyond to ensure our guests have a memorable experience. Romain's efforts in helping you arrange the boat trip and providing transportation around Cassis are indeed commendable, and we will make sure to recognize his outstanding service.Your feedback is valuable to us, and we will address your concerns with our team to ensure we continually improve and provide the high-quality service our guests deserve.Once again, thank you for choosing our hotel for your stay in Cassis, and we hope to have the opportunity to welcome you back in the future, ensuring a more flawless experience throughout your visit.Sincerely,

10/10 Excellent

owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

pierre, Bern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel avec une vue incomparable, l'établissement est est bien équipe, propre et modern. La réceptionniste Audrie est gentille et efficace, Spa est aussi de classe mondiale, Sarah est une professionnelle qui exercise son metier avec pleine de passion et du talent. un séjour parfait.
Stayed 2 nights in Aug 2023
Response from Hôtel Les Roches Blanches on 15 Aug 2023
Cher Monsieur Huang, Nous vous remercions d'avoir pris le temps de partager votre expérience parmi nous. Quel plaisir de vous lire et de constater que votre séjour a été à la hauteur de vos attentes. Nous espérons vous revoir bientôt. Sincèrement, Hôtel Les Roches Blanches

10/10 Excellent

Amale

Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Stayed 2 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
First class in every way
Stayed 1 night in Aug 2023
Response from Hôtel Les Roches Blanches on 13 Aug 2023
Dear James,Thank you so much for this kind review.We are delighted to see that you stay at the hotel was up to your expectations or maybe more.It was a pleasure for us to welcome you and we are looking forward to hear from you another experience at Les Roches Blanches.Kind regards,Hotel Les Roches Blanches

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury hotel with impeccable service
Stayed 1 night in Aug 2023
Response from Hôtel Les Roches Blanches on 13 Aug 2023
Dear James,Thank you for this wonderful review!We are thrilled to read that the services provided by our teams made your stay enjoyable.We are looking forward to welcome you soon for another stay in Cassis.Kind regards,Les Roches Blanches Hotel

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les Roches Blanches was great
Fabulous location. Great layout with lots of places to sit, eat, enjoy the spot. Very good food. The kind of place where you may spend 4 nights and never leave the hotel
Stayed 3 nights in Jul 2023
Response from Hôtel Les Roches Blanches on 13 Aug 2023
Dear Stephen,Thank you for taking the time to share you experience at Les Roches Blanches!We are delighted to read that our location as well as our various services and areas made your stay enjoyable.It was a pleasure for us to welcome you and we are looking forward to see you for a new experience in our mediterranean residence, under the sun of Cassis.Kind regards,Les Roches Blanches Hotel

10/10 Excellent

Anca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hôtel Les Roches Blanches on 17 Jul 2023
Cher(e) Anca, Nous vous remercions d'avoir pris le temps de partager votre expérience. C'est un réel plaisir de voir votre avis positif et nous sommes ravis que notre maison vous a plu. Toute l'équipe des Roches Blanches espère vous revoir bientôt. Sincèrement,Hôtel Les Roches Blanches

10/10 Excellent

skye

Stayed 1 night in Jul 2023

10/10 Excellent

sabine

Stayed 2 nights in Jul 2023

6/10 Okay

Othman

Not quite five star
Stayed 2 nights in Jun 2023
Response from Hôtel Les Roches Blanches on 17 Aug 2023
Dear Othman,We are really sorry that your experience at Les Roches Blanches was not up to your expectation. We hope to welcome you again to live the Roches Blanches experience that all our guests deserve.Kind regards,Emmanuel Blanchemanche General Manager

4/10 Poor

Patrick

Stayed 2 nights in Jun 2023

10/10 Excellent

CEDRIC

Stayed 1 night in Jun 2023

10/10 Excellent

Jungwon

Stayed 3 nights in Jun 2023
Response from Hôtel Les Roches Blanches on 18 Jun 2023
Dear Jungwon, Thank you for taking the time to share your experience. Sincerely Hôtel Les Roches Blanches

8/10 Good

robin and ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views from this property and overall setting are stunning no doubt. The restaurants also offer a lot of ambiance and are beautiful. We knew the rooms were small going in, but did not realize how low the ceilings were, and I felt that made them feel even smaller once there. Additionally, our room did not seem that luxurious for a junior suite, it was furnished sort of like a Marriott courtyard in my opinion. And although views from room were amazing, because we were just over the pool, as many rooms are, it is was hard to relax in room with curtain open when everyone could probably see in. The balconies are also small and only separated by a plant, so not a lot of privacy to enjoy sitting out there either. We were a bit disappointed with the menus at the upscale restaurant, as well as Rocco, as choices were rather limited, and the restaurant staff at either was not very attentive. The fish at Rocco was very fishy as well (they called it pork on their regular menu). Fish at nicer restaurant cooked to order was very good, but $100 per person and only came with a few potatoes and veggies. Probably the best features at the hotel are the pool areas and the casual restaurant area although it was closed due to weather. We thus could not find any real American style appetizers anywhere late in the afternoon unless you want caviar. We found the town quaint and small, with some nicer shops, but nothing too upscale, nor any restaurants on that level. hotel transportation provided
Stayed 2 nights in May 2023
Response from Hôtel Les Roches Blanches on 18 Jun 2023
Dear Robin & Ken, Thank you for taking the time to share your experience. We are taking note of all your comments in order to improve our guests' experience in our hotels. We look forward to seeing you again to discover our other rooms. Sincerely Hôtel Les Roches Blanches

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, but get an upgraded room
A gorgeous view and property. The entry level rooms are truly tiny, however. The porter literally commented "oh, your room is very small" on dropping off our luggage. There also is no shower in the smallest room, only a bath tub.
Stayed 3 nights in May 2023
Response from Hôtel Les Roches Blanches on 18 Jun 2023
Dear Andrew, Thank you for sharing your experience. We are sorry that your room did not suit you. Our Classic room category is from 18m² and is mentioned on our website when booking. We would have been delighted to know if you would prefer a bath or shower, and we could have arranged this for you. We hope to see you soon at Les Roches Blanches. Sincerely Hotel Les Roches Blanches

8/10 Good

Luc

Stayed 1 night in May 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Cher Luc,Nous vous remercions d'avoir pris le temps partager votre expérience parmi nous.En espérant vous accueillir à nouveau dans notre Maison.Bien sincèrement,L'Hôtel Les Roches Blanches

10/10 Excellent

Lauren

Stayed 2 nights in May 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Chère Lauren,Nous vous remercions pour ce très bon retour après votre séjour dans notre résidence méditerranéenne.En espérant vous accueillir à nouveau à Cassis.Bien sincèrement,L'Hôtel Les Roches Blanches

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous location, excellent service (best ever concierge team).
Stayed 2 nights in May 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Dear Amy,Thank you for your kind review.We are delighted to see that you enjoyed our location and our staff. It will be a pleasure to informe our concierge team about you review.We looking forward to welcome you back to Cassis.Kind regards,The Roches Blanches Hotel

10/10 Excellent

Sevki

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Location is perfect. Staff is incredible
Stayed 1 night in May 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Dear Sevki,Thank you for this wonderful review.We are thrilled to see that you enjoyed our locations as well as our staff.The whole team is looking forward to welcome you back at Cassis.Kind regards,The Roches Blanches Hotel

10/10 Excellent

François

Stayed 2 nights in May 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Cher François,Nous tenons à vous remercions pour ce très gentil retour.Toute les équipes sont ravies de voir que votre expérience parmi nous a été à la hauteur de vos attentes.Nous espérons vous accueillir de nouveau prochainement.Bien sincèrement,L'Hôtel Les Roches Blanches

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Dear Katie,Thank you for this wonderful review.The whole staff is delighted to see that you had a great stay with us at Cassis.We are looking forward to welcome you back in our Mediterranean residence.Kind regards,The Roches Blanches Hotel

10/10 Excellent

Philippe

Stayed 1 night in Apr 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Cher Philippe, Nous vous remercions d'avoir partager avec nous votre expérience.Nous sommes heureux de savoir que celle-ci se soit bien passée.En espérant vous accueillir à nouveau à Cassis.Bien sincèrement,L'Hôtel Les Roches Blanches

10/10 Excellent

Claire

Stayed 3 nights in Apr 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Chère Claire,Nous vous remercions d'avoir pris le temps de partager votre expérience parmi nous.Toutes les équipes sont ravies de voir que celle-ci se soit bien déroulée.En espérant vous accueillir à nouveau dans notre résidence méditerranéenne.Bien sincèrement,L'Hôtel Les Roches Blanches

10/10 Excellent

Tanja

Stayed 5 nights in Apr 2023
Response from Hôtel Les Roches Blanches on 30 May 2023
Dear Tanja,Thank you for you great review.It is a pleasure to see that you enjoyed your experience in our Mediterranean residence.We are looking forward to welcome you back at Cassis.Kind regards,The Roches Blanches Team

6/10 Okay

Genevieve

Stayed 1 night in Apr 2023

8/10 Good

Kori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice with a few drawbacks
Pros: - The grounds are beautiful - particularly the views from the pool. - The front desk staff were always very helpful, providing a tour of the resort upon check in, offering extra bottled water when we needed it, etc. - We had food by the pool each day and the caesar salad in particular was lovely. We also enjoyed the breakfast each day. Cons: - We would not classify the rooms as 5 star. They weren’t bad - but we don’t expect to see stained rugs, damaged and marked up walls, etc. There was also a smell coming from the pipes that smelled like rotten eggs on our second night there. - The resort chargers €30 to pick up or drop off guests at the nearby train station (2.5 miles and an 8 minute drive from the property). This is absurd, as an Uber only cost approx. €11 for the same journey. We thought this felt pretty petty of the hotel, especially when spending $750/night on a room.
Stayed 2 nights in Sep 2022

10/10 Excellent

EUSEBIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary location! Staff was incredible, delicious breakfast in a truly spectacular place.

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is absolutely stunning. One comes here to relax with a view of the Sea. The team and service is top notch. For the price I might have expected breakfast to offer a glass of Prosecco or a better standard than the food service patisserie one finds at a Courtyard Marriott. A complimentary shuttle to the train station would be nice. These are minor quibbles for an absolutely stunning and relaxing stay.

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022