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Reviews of Hyatt Place Memphis/Germantown

3 out of 5
Hyatt Place Memphis/Germantown
9161 Winchester Rd, Memphis, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of the property.
Stayed 1 night in May 2024
Response from GM on 11 May 2024
Thank you for the feedback. We hope you will stay with us again when in the area.

10/10 Excellent

Roya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and safe.good breakfast
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Thank you for the feedback. I will share with my staff. We hope you will stay with us again on your next trip to the area.

10/10 Excellent

Ravelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely stay. Peaceful, very clean, wonderful breakfast and easy parking. Would still again for sure!
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thank you for the great feedback. We hope you will stay with us again on your next visit to the area.

10/10 Excellent

Bonnie Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Great staff
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thank you for the feedback. I will share the comments with my staff. It was our pleasure to be your host and we hope will stay with us again on your next visit.

8/10 Good

Mitul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great!
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Thank you for the feedback. We hope we see you again when you next visit the area.

8/10 Good

Vinod

Travelled with family
Liked: Staff & service, amenities
I noticed that the bedsheet was unclean. You have to pay for the parking.
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
The bed sheets are changed with new bedsheets that have been washed in our laundry for each new guest that occupies a room and you do not have to pay for parking at our location. You obviously have us mixed up with another hyatt property.

4/10 Poor

Kelvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When I arrived the property I had two rooms reserved and one room someone was already in it when we went in and then they put me in another and it was not what I paid for so I was very unhappy happy with that
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
We apologize for the room type issue and error on overbooking that room type. We strive not to do that but sometimes due to guest staying over or reservation system issues it does happen.

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff. Very helpful
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Thank you for the great feedback. We hope you will stay with us again on your next visit.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I specifically wanted a hotel that was clean and affordable as we were just staying over night on a road trip. It met the criteria. Front desk fuy was friendly and helpful. Id stay here again.
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Thank you for the great feedback and comments. I will share them with my staff. It was our pleasure to be your host. We hope you will stay with us again when passing through or visiting the area.

10/10 Excellent

Thomas

People so nice and pleasant
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Thank you for the feedback. We hope you will stay with us again on your next visit to the area.

6/10 Okay

John

Liked: Cleanliness
Tiny spaces in the room
Stayed 3 nights in Apr 2024
Response from GM on 17 Apr 2024
I apologize that you felt the room is small. Our rooms are much larger than most hotel rooms in our category. Our shower area is some what small but the room space is maximized.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for the great feedback. We hope you will stay with us again when you visit the area again.

8/10 Good

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff had great customer service.
Stayed 3 nights in Mar 2024
Response from GM on 30 Mar 2024
Thank you for you feedback and comments about our staff. We hope you will stay with us again when in the area.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent in every way!
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you for your feedback. We hope you will stay with us again on your next trip to the area.

10/10 Excellent

Monica, Leander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I, stayed here for 3 nights. I purchased 2 rooms. For starters, the area was nice and the parking lot was well lit. As far as the hotel, the rooms were clean. Each room had a queen bed and a king sized sofa sleeper! I really wasn't expecting that! The sheets were clean. The hotel was quite, in the hallways and lobby area. The only two things that I didn't like, is that the room did not have a microwave. However, there is a microwave downstairs in the lobby. Also, the shower is nice and hot, pressure is great, but that glass used to keep the water in, is horrible! Please make sure to pull the glass forward or there will be water ALL OVER the bathroom floor and possibly the room floor, if you do not see it. Hyatt please figure out something better, for keeping the water in the stall. In my kids room, they later figured out that this was the reason the floor was damp, when we first arrived. Breakfast was NICE! It was a hot and good continental breakfast, with multiple options. I most definitely recommend this hotel!
Stayed 3 nights in Mar 2024
Response from GM on 26 Mar 2024
Thank you for the great feedback. We are hoping to have a full glass shower door replaced during next renovation. The was a modern design and although not functional is very expensive to change. Hyatt Places as a whole do not have microwaves in the rooms, but as you mentioned there is a community microwave available 24/7 in the lobby. We hope you will come stay with us again when you are in the area.

6/10 Okay

shameka

Travelled with partner
This property used to be really nice. Unfortunately, there was a hole in my ottoman and I almost fell on the carpet that was cut and moving around as I walked in. I was switched to another room and that one had a funny smell. I didn’t worry about it because it was 11pm . I was highly disappointed and annoyed.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
I apologize for the issues you encountered. I will evaluate the carpet issue and replace if needed. Ottoman will be discarded if damaged.We hope to soon be doing a full renovation and the building will be fully restored.

10/10 Excellent

CYNTHIA, houston

Stayed 2 nights in Mar 2024
Response from GM on 5 Apr 2024
Thank you for the great feedback. We hope you will stay with us again on your next visit to the area.

8/10 Good

Yohance

Travelled with family
Liked: Staff & service
Carpet needs to be changed in the rooms.
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
We were due for a renovation the year covid came upon us. Due to major shortfall in revenue that year and very slow recovery our Renovation has been delayed a few years. We hope this year or possibly next. Thank you for your feedback and we will address this concern.

10/10 Excellent

Jaime, Huntley

Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you for the feedback. We are hoping we will see you again on your next visit to the Germantown area.

4/10 Poor

Candice

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms only have showers and it does not close so water goes everywhere including soaking the carpet in the bedroom area causing mold. Fixtures fall apart. Ac unit right next to bed loud and cold.
Stayed 5 nights in Feb 2024
Response from GM on 11 Mar 2024
I apologize your staye was not as expected. We are working on the AC to try and reduce the sound level. However the shower is the design of the building and may or may not be rectified during our renovation.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Easy, good breakfast
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was easy.
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, property conditions & facilities
only serviced the Room every three days. location was excellent
Stayed 4 nights in Feb 2024
Response from GM on 11 Mar 2024
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice neighborhood and friendly
Stayed 1 night in Feb 2024
Response from GM on 9 Feb 2024
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

10/10 Excellent

Onrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome
5 stars hotel
Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Thank you for the great feedback. I will share with my staff. We hope to see you on your next trip to the area.

10/10 Excellent

Todd

Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

8/10 Good

Larry, Lombard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 13 Jan 2024
We did not quite meet our expectations as our goal is to always be a 5 or 10 when it comes to our guest stay experience. I hope you will visit us again when you are in the area so we may improve on our score with you.

10/10 Excellent

Montrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Stayed 1 night in Dec 2023
Response from GM on 13 Jan 2024
Thank you for the feedback. We hope you will stay with us again when in the area.

8/10 Good

Aisha

Stayed 3 nights in Dec 2023
Response from GM on 13 Jan 2024
We did not quite meet our expectations as our goal is to always be a 5 or 10 when it comes to our guest stay experience. I hope you will visit us again when you are in the area so we may improve on our score with you.

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet especially for it being New Year’s Eve
Stayed 1 night in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude
Stayed 2 nights in Dec 2023
Response from GM on 6 Jan 2024
I apologize that you perceived our staff to be rude. I would welcome more elaboration on the situation that created this perception. My staff is normally quite guest service oriented so I would be interested in the situation.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, staff was great. Room was clean and ready.
Stayed 1 night in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

8/10 Good

Lauryn

Stayed 4 nights in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the feedback. We hope to see you on your next visit.

10/10 Excellent

David M.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

8/10 Good

Alexander

Liked: Cleanliness, staff & service
A bit rundown facility. Noisy AC, light near washing basin is not reliable - gfci needs to be reset every time . Location is good, though. Stuff is helpful and breakfast is fine.
Stayed 2 nights in Dec 2023
Response from GM on 6 Jan 2024
I apologize for the ac noise and Gfci issue. We are looking into why and will rectify both. We hope you will stay with again on your next visit to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Check in was fast. The room was spacious with lots of amenities. The bed was very comfortable.
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review and feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. We hope you will stay with us on your next visit to the area.

10/10 Excellent

Roy, Birmingham

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Nina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area filled with restaurant options; spacious room; and great breakfast
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

yun

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Gilroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine, great value
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Sha

Stayed 1 night in Dec 2023
Response from GM on 13 Jan 2024
Thank you for the feedback. We hope will stay with us again when in the area.

10/10 Excellent

Zifan

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice but needs work
Great hotel that needs work. Breakfast not up to standards of a hotel like this. But still a nice stay.
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the review and feedback. Our breakfast is the standard offering at all Hyatt Places. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

yun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Doyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

lynda

Liked: Cleanliness, staff & service, property conditions & facilities
My go-to hotel in the Memphis area.
Stayed 2 nights in Nov 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. We hope you will stay with us on your next visit to the area.

10/10 Excellent

Mark

Travelled with family
Quiet hotel. Updated furnishings
Stayed 1 night in Nov 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

lynda

Stayed 3 nights in Nov 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.