Exterior
Check availability

Reviews of WoodSpring Suites Memphis Northeast

2.5 out of 5
WoodSpring Suites Memphis Northeast
5787 Shelby Oaks Dr, Memphis, TN

Reviews

4.2
Rating 10 - Excellent. 34 out of 409 reviews" "
Rating 8 - Good. 44 out of 409 reviews" "
Rating 6 - Okay. 45 out of 409 reviews" "
Rating 4 - Poor. 63 out of 409 reviews" "
Rating 2 - Terrible. 223 out of 409 reviews" "

4.4/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Dogs off the leash, mold and mildew in the room from several ignored repair requests
Stayed 7 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though I had a confirmation number, there was
Even though I had a confirmation number, there was no room available for me.
Stayed 2 nights in Jul 2022

2/10 Terrible

william

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0000
Stayed 1 night in Jul 2022

2/10 Terrible

Latoya

Disliked: Amenities, property conditions & facilities
I actually did NOT stay the manager gave me an opportunity to look at the property before I paid ANYTHING and for that I am thankful...please remove this from Expedia...this is NOT a good place to stay. It smells bad and the people that stay here are QUESTIONABLE at best.
Stayed 2 nights in Jun 2022

2/10 Terrible

jody, buffalo

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was broken and all wiring was exposed. They had a 6 inch fan cooling the room and it was 95 degrees outside. Prostitution was literally in your face as well as drug use. No one was at the desk to check in. It was not a fanctioning hotel by any stretch of the imagination.
Stayed 1 night in Jun 2022

2/10 Terrible

Giselle E

Travelled with family
Disliked: Cleanliness, staff & service
It wasn't what I expected
When I arrived to check in I already wanted to give up on this reservation. The environment stank a lot, from the reception to the rooms. Coconut smell is dog pee, cigarette and marijuana smell everywhere. Very very dirty place. The receptionists were very attentive and polite, always helpful, but the atmosphere is terrible. I just wanted to get out of there right away.
Stayed 3 nights in Jun 2022

2/10 Terrible

Sharon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience EVER! Bathroom didn't even have a door. It was extremely dirty.When you got in the room you were afraid to leave because of the shady people hanging around. Noisy place with people arguing most of the night. The fire alarm was constantly going off. We left 3 nights early and they would not give any type of refund. This place is disgusting and should not even be listed on expedia.
Stayed 7 nights in Jun 2022

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Louis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should be NOT listed until remodel all the rooms It’s a complete disaster Very disappointed
Stayed 1 night in Jun 2022

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Niesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
First they put pictures on the website that did not really go with the hotel walked inside it stinks smell like dog pee dog the hallways was dirty the floors was dirty just walking through the building was nasty. The elevator didn't really work went into my room the room look like a cracked room it was nasty and I didn't want to stay there but I had to stay there for that night cuz I just came in that morning and then had to know where to go until the next day so yeah I won't be staying there never ever again
Stayed 4 nights in Jun 2022

2/10 Terrible

Shelli

Travelled with family
Disliked: Staff & service
Stayed 1 night in May 2022

4/10 Poor

Richard

Stayed 11 nights in Mar 2022

2/10 Terrible

Bill

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable! Roaches everywhere and the room itself was clearly dilapidated! They had the temperature of the room set at 60° when I got there, probably to keep the roaches dormant. Turn the temps up to 70° or so to be comfortable and had to rush out and return later that evening around 10 -11:00, as soon as I turned the light on there were roaches throughout the room!! The hotel, especially on the inside was decrepit! There is a bullet hole in the elevator door! I would have turned around and walked out when I walked in if I wasn't late for a funeral! When I spoke with the receptionist explaining that I could not spend another night there on April 9th 2022, I asked "you do know this place is overwhelmed with roaches, right", and her reply was "yes, we are aware and we are working on that"!! THEY KNOW THE ROOM WAS ROACH INFESTED, THEY ARE CLEARLY LYING!!! EXPEDIA NEEDS TO INVESTIGATE ISSUES LIKE THIS !! They said since I booked through a third party (Expedia) that I would have to get a refund from them. Expedia is told me the hotel has to refund but will not, They said they have no roaches... LYE
Stayed 2 nights in Apr 2022

4/10 Poor

David

Business traveller
Disliked: Amenities, property conditions & facilities
I will not ever stay here again in my life
Stayed 2 nights in Apr 2022

2/10 Terrible

Trina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was nasty I checked out the same day
Stayed 5 nights in Mar 2022

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Sharicka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

2/10 Terrible

Cedric

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not able to check in until 8 o clock while check in was at 3 and when I got to the room it was nasty. The bed was a mess and it was a snow storm so the weather was bad and I couldn’t get another room here
Stayed 1 night in Mar 2022

2/10 Terrible

Chiquita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had roaches and also the beds were disgusting my bed had blood as if someone had gotten killed on the mattress and I want a refund
Stayed 2 nights in Mar 2022

2/10 Terrible

Angela

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building was nice on the outside but inside was horrible the shower faucet was was coming out the wall the tiles from the bathroom floor was laying around like puzzle pieces Nasty place
Stayed 7 nights in Feb 2022

2/10 Terrible

farima

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothinf. We were not able to check in No one was at the front desk. We called and call none I need my refun.
Stayed 1 night in Feb 2022

10/10 Excellent

Danielle

Stayed 7 nights in Feb 2022

6/10 Okay

Anna K

Stayed 1 night in Feb 2022

2/10 Terrible

Antione and sandra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We would not sleep on the bed it was so nasty, finally at 4 in the morning I booked another hotel to stay in.
Stayed 1 night in Feb 2022

6/10 Okay

Adriane

Disliked: Staff & service, property conditions & facilities, room comfort
Meh
Had to get hotel close to home because of a power shortage. Very dated property. Basic room.
Stayed 1 night in Feb 2022

2/10 Terrible

Fredericka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2022

2/10 Terrible

Javier

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need renovation and clean
Stayed 7 nights in Jan 2022

4/10 Poor

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here for only 2 weeks was charged 100 deposit but when i checked out no one could remember me given them a deposit and say she didn't put it in the system
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room was lack luster and the front desk was not even open when we arrived for check in. But we were thankful for a place to.stay
Stayed 7 nights in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Their no refund policy qas hidden in the check in paperwork and had to pay for 3 days i didn't even stay for after checking out early
Stayed 9 nights in Dec 2021

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Suzann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUN! DO NOT WASTE YOUR MONEY!
Horrible!! Arm security met me in parking lot. Gun shots heard in the area. Room was purchased online and paid for. Front desk attempts to get another 70.00 for a pet fee! Room was already 69.00 and that was 68.00 too much! Hotel was advertised as pet friendly and never mentioned extra fee on website at the time of purchase. Lobby had trash all over and dirty. Smell of urine hits you at the front door. I left! Did not stay! Safety issues, shady front desk clerk, and filthy. This place is horrible!
Stayed 1 night in Nov 2021

8/10 Good

Catherine

Stayed 3 nights in Nov 2021

4/10 Poor

Rosaleo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross. Don’t do it.
This place is so gross. I definitely saw a few roaches and the bathroom light was out so I showered in the dark. I did not feel safe and front entrance lock was broken so anyone can enter. I saw several shady looking people and the whole building smelled like cigarettes. Will never go back to this location or any other wood spring suite.
Stayed 1 night in Nov 2021

2/10 Terrible

Dickson

Stayed 2 nights in Nov 2021

2/10 Terrible

Lydonia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 2 nights in Nov 2021

2/10 Terrible

Shanequa

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty property had a 11 o clock curfew really!!
Stayed 1 night in Oct 2021

2/10 Terrible

Denzel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2021

4/10 Poor

Devan

Stayed 10 nights in Oct 2021

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atay
Very nice
Stayed 7 nights in Sep 2021

6/10 Okay

Kristen

Travelled with family and small children
Liked: Cleanliness
I suggest the actual property be reassessed, to match the internet pictures. I’m going to leave it at that.
Stayed 2 nights in Oct 2021

2/10 Terrible

Courtninycole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

2/10 Terrible

Sandra, Keller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Stephanie

Stayed 2 nights in Oct 2021

2/10 Terrible

Winchell

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apond arrival gang activity with drug smell inside of location, very poor customer service and i cancelled immediately my stay with staffing at that location. I request full refund of of my payment.
Stayed 7 nights in Sep 2021

2/10 Terrible

Akilah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From Check-IN, to the Filthiness of the room, including the multiple roaches coming out of the power outlets. The floors were unbearably filthy, there were children running up & down the hallways past midnight on a Thursday night. This has to be the worst experience of a Hotel/Motel that I have ever experienced. So much so, I had the room booked for two days as my flight did not leave until Saturday morning. The conditions were so deplorable, I paid extra money to change my flight out the next morning four (4) hours prior to check. The absolute worst.
Stayed 2 nights in Sep 2021