Things that are good:
Best Location. Quiet, near excellent beaches and...
The View, oh what a view.
Clean, well appointed, fresh, good fast service.
Staff: smiling, helpful
Very satisfied by excellent free child care. Isaac and Dario obviously enjoy their job. Great guys and so good with kids. They kept them busy and happy, both indoors with creative tasks and outdoors with games.
We will go again. Did I mention The View?
Things they do they could/should improve:
Climate control is not independent (hot or cold is selected centrally, you then choose temperature and fan)
Breakfast good but could be better for 5 star.
At times there was a line for breakfast, either not enough space or not enough staff.
Poor bed making (probably the plasticky matress protector is the culprit)
Room was ok for 2 but with the chair-bed open to make a bed for my daughter the passage towards the fridge and balcony was tricky.
Things they don't do but could/should do:
They should offer free parking and free umbrellas and beach chairs on the beach for hotel customers.
They have to make the beach more accessible to buggies and wheelchairs, the ramp is too steep and dangerous even for pedestrians, either make a new one with a more gentle slope or add a stairlift or something. This could also help Cape Nao's business.
Their Cape Nao restaurant has the potential to be the all day happy place - point of reference for the whole beach but it's expensive and inaccessible and therefore almost empty.