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Rating 10 - Excellent. 4319 out of 7766 reviews" "
La ubicación del hotel lo hace muy conveniente, solo tienes que cruzar el puente para estar en el aeropuerto o bien usar el transporte que el hotel ofrece.También cabe mencionar que todo el staff son muy amables. Otra cosa que me gusta llegar a este hotel son los servicios de los restaurantes. Gracias
Rosie
Stayed 2 nights in May 2024
Response from Camino Real Aeropuerto on 22 May 2024
Estimada Rosie Nos da mucho gusto saber que disfrutó de una buena instancia y un buen servicio. Agradeciendo sus comentarios y seguimos a sus órdenes en esta su casa.
Would be great if you would provide details on the shuttle from Terminal 2 to the property with the booking confirmation - we landed at terminal 2 and it took us a lot of time to find out where was the small office at the terminal and where we would get picked up.
Rest was increible !
Philippe
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 22 May 2024
Dear guest.We appreciate your comments and we will take them into account. We apologize for the inconvenience caused and we will be working to improve.
Response from Camino Real Aeropuerto on 22 May 2024
Dear Aurora Thank you very much for evaluating our services and we are very happy to know that you enjoyed our restaurants.We continue at your service in this your house.
The staff were rude during check in and there were NONE other guests waiting so they cannot say they were too busy. The room was in poor conditions, floors broken, with stains of food. The mattresses were absolutely the WORST: thin and old.
Claudia Marissa Carmona
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 22 May 2024
Dear Claudia.We apologize in advance for the inconveniences you share with us, which we will be working to improve.We appreciate the time you give us to write to us as your comments help us improve our service.We continue at your service in this your house.
Response from Camino Real Aeropuerto on 22 May 2024
Dear Cristina.We appreciate your valuable comments and we are very pleased to know that the location of our facilities was very convenient for your trip.We are always here to serve you
The shuttle transportation offered by the hotel is not reliable and takes too long, I never saw it arrive. So the hotel encourages you to take the air train.
Gilberto
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 22 May 2024
Dear Gilberto.Thank you very much for sharing your opinion and of course we will be working on improving the response times of our transportation.We appreciate your valuable time and visit and we are at your service in this your home.
Response from Camino Real Aeropuerto on 22 May 2024
Dear David Thank you very much for your valuable comments, we are very pleased to know that you enjoyed a good stay and we invite you to return to this home soon.
Super clean and nice staff. Asked to stay an hour longer because my flight was later that afternoon and they allowed us to stay! Great hotel! Recommend and will be staying here again!
Servando
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 16 May 2024
Dear Servando Thank you very much for evaluating our services and for staying with us.
6/10 Okay
Emily
16 May 2024
Liked: Cleanliness, staff & service, amenities
Right in the airport. Don't pay a taxi. A/C in room was not cool enough for me. Pillows spongy . Don't pay for the "built in" breakfast; really poor. Eat at the restaurant. Otherwise a great place if you want a convenient place to crash for a few hours.
Emily
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 16 May 2024
Dear Emily.Thank you very much for your valuable comments and of course we will be working on improving the areas of opportunity that you mentioned during your stay.We apologize for the inconvenience and continue to serve you in this your home.
Response from Camino Real Aeropuerto on 16 May 2024
Estimada estela. Agradecemos su visita a esta su casa y también en tiempo que nos regala para evaluar nuestros servicios lo cual es muy importante para nosotros. Estamos para servirle siempre.
Response from Camino Real Aeropuerto on 17 May 2024
Dear guest.We appreciate your valuable time to evaluate these services and we are very pleased to know that the location of our facilities was convenient for your trip.
10/10 Excellent
Ramon
Business traveller
14 May 2024
Liked: Staff & service
Han mejorado desde la ultima vez que los visité. Felicidades. Quisiera sugerir que para los que viajamos con nuestro adaptador de tv, pusieran accesos para conectarlo al hdmi de la pantalla. Asi como esta esta muy inaccesible.
Ramon
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 14 May 2024
Estimado Ramón. Agradecemos sus comentarios y le informamos que tenemos conexión inalámbrica vía Chromecast. Esperamos que sea de utilidad y lo esperamos pronto de regreso.
Everything was great, people were, helpful, friendly, room was super clean and nice, definitely will stay there again next trip
Jessica
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 14 May 2024
Dear guest We appreciate the time you give us to evaluate our services and your valuable comments which help us improve.We continue at your service in this your house
6/10 Okay
Maria
14 May 2024
Liked: Cleanliness, staff & service, amenities
AC was not working. Room was in an area where a party was going on. Have to asked for a different room
Maria
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 14 May 2024
Dear María.We apologize in advance for the noise inconvenience and we will try to improve the situation.We are always here to serve you.
The only thing this hotel is got going on is its location. However, you can find better properties at a better rate with free shuttle service. Skip it.
Mark
Stayed 2 nights in May 2024
Response from Camino Real Aeropuerto on 15 May 2024
Dear Mark.Thank you very much for sharing your opinion.We will continue working to improve our services.We are always here to serve you.
Extremely convenient for our late evening arrival at the airport. We literally walked via enclosed walkway from the airport to the hotel. And the staff at the very nice Mexican restaurant stayed open for us though it was almost midnight and they could've easily closed and gone home. The food in the restaurant was terrific and the room is clean and comfortable. Would highly recommend this hotel for visitors needing easy access to the airport in Mexico City.
Stuart
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 13 May 2024
Dear guest Thank you very much for your valuable comments and we are very pleased to know that you enjoyed good service in this home, we continue to serve you.
8/10 Good
Chantal
11 May 2024
Chantal
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 13 May 2024
Estimada Chantal Muchas gracias por su valioso tiempo que nos regala para evaluar nuestros servicios y también por su preferencia a hospedarse con nosotros. Estamos para servirle siempre.
This hotel is extremely convenient and very well serviced for purposes of being close to the airport. Staff was very friendly and attentive. They have a breakfast and snack hour that is awesome.
marissa
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 15 May 2024
Dear Marissa.Thank you very much for evaluating our services, we remain at your service.
Very quick check in process.
Room has renovated (nice and cozy).
Yoshihiro
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 13 May 2024
Dear guest.Thank you very much for taking the time to evaluate and share your valuable comments, we continue to serve you in this is your home.
8/10 Good
Eric
Travelled with partner
9 May 2024
Liked: Cleanliness, staff & service, amenities
Only problem we had was the air conditioning in our first room would not work. Now, I will admit that Mexico City is having record heat, but it was still a problem. The staff was excellent and quickly moved us to another room and the air conditioning was fine.
Eric
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 15 May 2024
Dear Eric.We appreciate your valuable comments and we are very pleased to know that you enjoyed a good experience with us. We will be working on the opportunity areas that you mentioned to improve our services.We are always here to serve you.
6/10 Okay
Salvador
Travelled with family and small children
8 May 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Me discriminaron por ser hispana. Fui a su buffet y nadie se acercó a ofrecer a traerme cubiertos ni bebida. Llegó una mesa de extranjeros atrás de mi y los atendieron luego luego. Espero que mejoren su servicio sin discriminar a personas por su forma de verse o vestir
Salvador
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 14 May 2024
Estimado Salvador. Lamento mucho la imagen que tiene de nuestros servicios y por supuesto que no es la imagen correcta que pretendemos brindar. Todos nuestros clientes son importantes sin distinción y estaremos trabajando para reflejar este servicio. Estamos para servirle siempre
2/10 Terrible
RAMAMURTHY, Spring
Travelled with partner
8 May 2024
Disliked: Staff & service
Ripped me off by charging more than $318 for an additional night stay. Refused to make any adjustments. I explained that my luggage went missing and that is why I am extending the stay. They refused to adjust to the same rate as the night before.
RAMAMURTHY
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 16 May 2024
Dear guest.We apologize for the inconvenience. And although it is very true that rates change on our part, we are obliged to provide different optionsSo that our clients get a different image, we will be working to provide the correct response to any request.We continue at your service in this your house.
Response from Camino Real Aeropuerto on 16 May 2024
Estimado Miguel. Muchas gracias por hospedarse con nosotros estamos para servirle siempre.
4/10 Poor
Carlos
Travelled with family
7 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is convenient being close to the airport but their shuttle will take more than 20 min between rides to the airport.If you are in a rush,the shuttle may not be the best option,to get in the shuttle there is a line and their van only has room for 9 passengers at at time.Traffic to the airport is crazy and it can cause delay to your flight. Camino Real used to be a top hotel but not anymore.The room I stayed in had a humidity smell once you walk in and the bathroom shower has no door and the water runs everywhere(floor is marble) and it makes it dangerous walking out of it.There is no exhaust fan or maybe it wasnt working and it gets really foggy. It has a decent tv but the room is not equipped with fridge or microwave.
The price for the night was high for the conditions of the room.I'm not using this hotel in the future.
Carlos
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 15 May 2024
Dear Carlos.Thank you very much for your valuable and very complete comments, we are sorry to hear that your stay was not pleasant.We apologize for the inconvenience caused and we will be working to improve our facilities and services for your greater comfort.We are always here to serve you.
Excelente!! tiene todas las facilidades muy limpio, transportación a cualquiera de las terminales!!
Carla
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 7 May 2024
Estimada Carla.Muchas gracias por hospedarse con nosotros y por compartir sus comentarios nos da mucho gusto saber que forman parte de nuestros clientes satisfechos. Estamos para servirle siempre.
Best hotel to stay near the airport. Great buffet and customer service! Can't wait to be back to Mexico!
Riz
Stayed 1 night in Feb 2024
Response from Camino Real Aeropuerto on 7 May 2024
Dear guest.Thank you very much for taking the time to evaluate our services, we are very happy to know that you enjoyed an excellent stay, we remain at your service.
6/10 Okay
Araceli, Whittier
Travelled with partner
5 May 2024
Liked: Cleanliness, staff & service
Location great, condition of the hotel is in the old side, wear out. Bed with wheels had to rearranging the bed two three times a day. Staff overall was very good except a couple of times we ask for help at the front desk and we were ignored for 10minutes.
Araceli
Stayed 4 nights in Apr 2024
Response from Camino Real Aeropuerto on 6 May 2024
Dear Araceli.We appreciate your valuable comments and we will be working to correct the areas of opportunity that you mention since the service we provide must be a priority.We are always here to serve you.
Response from Camino Real Aeropuerto on 6 May 2024
Estimado huésped Muchas gracias por evaluar nuestros servicios y nos da mucho gusto saber que disfrutó de un excelente estancia. Seguimos a sus órdenes en esta su casa.
Response from Camino Real Aeropuerto on 6 May 2024
Dear Karim.Thank you very much for using our hotel to stay, we remain at your service in this your home.
6/10 Okay
Boris
4 May 2024
Liked: Cleanliness
I selected Camino Real for the airport shuttle and proximity. My flight from Tijuana landed after 11pm and I called front desk for pickup at Terminal 2.
Instructions were to wait 10 minutes at Puerta 4 and I stood for an hour, calling 4 times. Nobody told me to turn right and go down a ramp to a dark corner with no passengers.
As my cell phone battery died another guest happened to hear my frustration and we waited to together. By the time I checked in it was 1am.
I was very frustrated and do not care for this hotel. It’s very large, with long corridors and worn out carpet that sticks to my wheeled luggage.
Hoping that breakfast is good, will probably not stay here again.
Boris
Stayed 1 night in May 2024
Response from Camino Real Aeropuerto on 6 May 2024
Dear Boris.First of all we apologized for the inconvenience with transportation.We will be working to improve communication and prevent these inconveniences from happening.We continue at your service in this your house.
Response from Camino Real Aeropuerto on 6 May 2024
Dear John.Thank you very much for evaluating our services and we are very happy to know that the location was convenient for your trip.We are always here to serve you.