2/10 Terrible
Tameka
Travelled with family and small children
29 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel seems nice upon entrance but the facilities and service are horrible. The A/C vent dripped on the floor our entire stay. It was a frequent drip that left the floor soaking wet. I nearly slipped several times. It's a miracle that I didn't seriously injure myself. Another thing to note is that the staff is terrible. Check out is at 11am and they started calling the room incessantly at 11:05am. They couldn't even give a decent grace period. I travel frequently and have NEVER been to a hotel who bothered me so quickly. It not that they were sold out and needed the room for new check ins because they said they would charge me $15 if I stayed until 12pm and $25 if I stayed until 1pm. This means that they clearly had availability but instead they decided that harassing their customers for a little extra money was more important than customer support. To make matters worse a MALE staff member used his key to come into the room to tell me about the extra fees. When he opened the door I, a female, was undressed in just my underwear. He DID NOT apologize or even attempt to close the door. He stood there staring at me unapologetically while spouting off about their late fees. That entire interaction was inappropriate and unacceptable. I will never return here again or recommend that anyone else should. They are far better accommodations in the south beach area. I come to Miami often and have stayed at several different hotels, high and low, and have never been treated this way.
Tameka
Stayed 3 nights in May 2024