Beach nearby, sun-loungers, beach towels

Reviews of The Gates Hotel South Beach - a DoubleTree by Hilton

4 out of 5
The Gates Hotel South Beach - a DoubleTree by Hilton
2360 Collins Avenue, Miami Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 103 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Chiquita

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Chiquita, thank you for your rating. It seems like your experience was in the middle of the spectrum. We're always looking for ways to enhance our guests' stay. We hope we will have the chance to improve your experience if you choose to stay with us again in the future.

10/10 Excellent

Gary F Pettus or Nicole Williams or Rose M

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and peaceful stay, highly recommended.
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 May 2024
It's great to hear that you found your experience at The Gates Hotel South Beach to be convenient and peaceful. We're thrilled that you would recommend our hotel. Thank you for your encouraging words and we look forward to your next visit.

4/10 Poor

George

Despite calling in the day prior to our arrival asking not to be on the 7th floor due to excess noise we experienced in our March stay that is where we were placed once again. We were transferred out afterwards to an improved room but not ideal. Considering we have stayed at this hotel close to 4 weeks in 2024 they do not seem to value us as customers unfortunately It’s time to look for other options
Stayed 9 nights in Apr 2024
Response from Customer Service on 7 May 2024
George, we regret to hear about your experience, specifically regarding your room placement. We strive to honor our guest preferences whenever possible to ensure a comfortable stay. It's noted that an alternative room was offered, though it seems it wasn't entirely satisfactory for you. As frequent visitors, your opinions are highly important to us, and we are sincerely disheartened that you feel unrecognized. Our team members will use this feedback in efforts to improve future stays.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Christie at the desk. Lovely lady, very helpful. The property is well located, nice view on Collins ave from the pool area. You might think it's not quiet but it is. Room is small even with a 2-bed. No ice machine from level 5 to 8 so I had to go down to the 4th floor all the time.
Stayed 7 nights in Apr 2024
Response from Customer Service on 6 May 2024
Rachel, we're thrilled to hear that Christie was able to assist you during your stay at The Gates Hotel South Beach. Our advantageous location and views are designed to instill joy in our visitors. Apologies if you found the room size to be not quite as spacious as you'd hoped and had to go down a floor for ice. We appreciate your feedback as we continually strive to improve our guest experience. We hope to welcome you back soon!

2/10 Terrible

Mary

Disliked: Staff & service, amenities
Poor customer service. What is wrong with your staff? They’re unhappy and guests feel this. Room was very small, dark & facing a wall. Promised bottled water for guests but there’s an $8.00 U.S.per bottled water. Very expensive room rate with surprisingly expensive resort fees. Dated rooms.
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Mary, we're truly sorry to hear that your recent stay fell short of your expectations. We aim to offer welcoming hospitality and it saddens us that you perceived otherwise. We regret any confusion regarding the water charge and will endeavor to be clearer moving forward. Your feedback about room ambiance and pricing is greatly valued, as it assists us in providing a better experience. Acknowledging your concerns with our accommodation's characteristics, we will ensure our team is attentive to these details. We hope that despite these experiences, you would consider giving us another opportunity to improve your impression.

6/10 Okay

Mark

Stayed 3 nights in Mar 2024
Response from Customer Service on 2 May 2024
Mark, we appreciate you taking the time to give us your feedback. Since there aren't any specific issues mentioned, we hope your visit was overall pleasant. We look forward to hosting you again and providing an exceptional experience on your next stay.

8/10 Good

Luann

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel located right on Collins Avenue mid Beach, is an excellent location for someone who wants to spend a little less being one block off the beach versus across the street beachfront. The hotel was lovely. The room was clean. Our view was not the most exciting because it was at the back of the hotel, facing the power poles, and Telephone and electrical wires. Other than that, it was a lovely hotel and the breakfast every morning was great in the restaurant thankfully they had a restaurant and a lovely pool as well.
Stayed 4 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Luann, thank you for your feedback. We're pleased to hear that you found The Gates Hotel South Beach to be in an excellent location and appreciated its amenities. However, we're sorry to hear your room view didn't quite meet your expectations. Do request for our preferred views on your next booking, so we can find a suitable room. We're glad that you enjoyed the breakfast every day and our picturesque pool area though. Until your next visit! Safe travels.

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and accomodating
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Monica, it's fantastic to hear you had a positive experience at The Gates Hotel South Beach. Our team members certainly aim to provide excellent service, and it's heartening to know their efforts resonated with you. We look forward to welcoming you back in the near future.

8/10 Good

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room I got was ok. It was nothing spectacular but the location and hotel amenities made up for it! The staff was very helpful, Scott helped me out a lot during my stay. They have activities offered by the hotel if you just want to stay in. The sunset/sunrise yoga was not near the hotel but they do have bikes to rent! A lot of things are within walking distance and there’s an area on the beach for The Gates hotel guest. Umbrellas are an additional fee.
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Destiny, it's great to see that you found value in our carefully curated amenities at The Gates Hotel South Beach. We're pleased you could take advantage of our offerings, including the well-liked activities that we provide for guests choosing to stay in. Scott will surely be delighted to hear that he was able to assist during your visit. Remember that our strategic location and our exclusive beach area are there for your convenience. However, we do take note of your feedback about the room and umbrellas and assure you that we strive to keep improving. We're looking forward to your next visit!

10/10 Excellent

kevin

Stayed 1 night in Apr 2024
Response from Customer Service on 9 May 2024
Kevin, thank you for sharing your positive experience at The Gates Hotel South Beach. We appreciate your high rating and hope to welcome you back in the future.

2/10 Terrible

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My door was open everytime I left and cane back I guess the door was broken
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Nathaniel, we're quite concerned to hear about your experience. Guest security is of paramount importance to us and having an issue with your room door is certainly not up to our usual standards. Please rest assured that we're keen on addressing such matters promptly. We appreciate your feedback and hope for another opportunity to serve you better in the future.

4/10 Poor

Lauren

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
My husband and I came into town for a wedding. Most of our family was staying there. We booked through Expedia which was our first mistake. We wanted a balcony and they offer ones that look over the pool. The gates acquired a motel (not sure when), so there is a significant difference in one side of the hotel versus the other. Our original room was in the motel side, the second we walked in there was such a strong smell of bleach that I got a headache. When downstairs at the desk I asked to switch rooms, they said we couldn’t until I said I wanted a refund and would find somewhere else to stay, they then suddenly had another room available. It was ok- very, very small. Set up completely differently than our families rooms. The hotel is directly on ocean drive, so when you’re in the pool anyone walking by can see you. The pool was blah, the grounds were dirty, the lobby was very dark. The restaurant is good and the staff there were wonderful. The location was great, right across from the 1 hotel and other high end hotels with great bars and restaurants. The gated beach access is about 4 blocks away, the chairs at the beach are so close to eachother that all the guests were literally piled in like sardines. Overall if our family wasn’t staying there we would have left. This is more of a one night place, lots of pilots and stewardess, in and out. It seems like you’re saving money but you really aren’t. Better to spend more on a nicer hotel right on the beach. I do not recommend.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Lauren, we appreciate your feedback and the time you took to share your experiences with us. We're sorry to hear that not all aspects of your stay lived up to your expectations. It's unfortunate that you experienced discomfort due to the room conditions and some of our recreational facilities seemed unsatisfactory. We're always striving to provide a pleasant stay for our guests, so your comments will be carefully evaluated. Meanwhile, it's reassuring to hear that you enjoyed the culinary offerings and the service provided by our team members at the restaurant. We’re also delighted that our location met your needs. We hope you may consider us again for your future visits ensuring we provide you with the high-quality facilities and services you expect and deserve.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
William, we're thrilled to hear you enjoyed the prime location of The Gates Hotel South Beach. Thank you for staying with us and sharing your experience. We hope to serve you again when your travels bring you back to the area.

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time was wonderful. Scott was a great help at checkout! Will definitely return.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Chelsea, thank you for sharing such kind feedback about your experience at The Gates Hotel South Beach. It's great to hear that Scott was able to assist you efficiently during checkout. We're definitely thrilled to hear that you will visit us again in the future.

2/10 Terrible

Guangqiang

Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
We appreciate the feedback, Guangqiang.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Great Pool and room service
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Federico, we're delighted to hear you enjoyed your stay at The Gates Hotel South Beach. Our pool and room service are just a few of the amenities we take pride in offering to our guests. We hope to welcome you back soon for another relaxing visit.

8/10 Good

Dokk

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Location 5 stars, Staff was friendly and polite 5 stars, Elevators were out of service had to wait up to 10 minutes with kids.
Stayed 12 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Dokk, it's great to hear that you appreciated The Gates Hotel South Beach's wonderful location and found our team members to be friendly and polite. It's regrettable to learn about your experience with the elevators. We strive to ensure all aspects of the hotel run smoothly for the convenience of our guests. We hope to see you again soon and deliver an even better experience for you and your family.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and tranquil. Smelled fabulous. Every time we walked in the hotel the staff was inviting. Will stay again!
Stayed 5 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Michelle, we're thrilled to hear about your experience at The Gates Hotel South Beach. It's heartening to know that our inviting ambiance, cleanliness, and the scent left a positive impression on you. We're also delighted that our team members were welcoming. We're looking forward to your next stay. Thank you for choosing us and for your kind review.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family group had 3 rooms at The Gates Hotel for 5 nights. It is a lovely hotel and all the staff are very friendly and helpful. The pool area is really nice. Nothing negative to say about the hotel at all - other than the views from 2 of our rooms on the 3rd floor was just a grass covered wall. No view at all of anything. But everything else about the hotel was excellent - highly recommend it. The free Miami trolley buses were really useful - we used them all the time to get to South Beach.
Stayed 5 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Janet, we're delighted to hear you had such a great stay at The Gates Hotel South Beach. Our team members take pride in the friendly service they deliver, and it’s fabulous to learn that this, alongside our lovely hotel and delightful pool area, met your expectations. Though some of our rooms offer different views, we're glad that it didn't detract from your overall enjoyment. We appreciate your high recommendation and hope to welcome your family back again in the future for another excellent stay.

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed staying here!
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Madison, it's wonderful to hear you had such an enjoyable stay at The Gates Hotel South Beach. We appreciate your kind words and hope to see you again soon.

6/10 Okay

MARY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sink still had residue of food, the hair dryer had someone’s hair in the filter. The walls were so thin, you hear people’s noises. Their toiletries weren’t refilled. The staff however were very nice. The location of the hotel to the beach was what made this stay bearable.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Mary, it is regrettable that your stay didn't meet all expectations, and you faced issues with room cleanliness and noise. We strive to provide excellent conditions for our guests. Please know we are committed to fine-tuning our procedures to ensure these are isolated occurrences. On a more positive note, we're glad our team members were courteous and that our convenient location to the beach added to your overall experience. We hope to have another opportunity to serve you in the future and prove our high-quality standards.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Their amazing staff
Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Gabriela, thank you for your kind words about The Gates Hotel South Beach. It's great to hear that our dedicated team members made a significant positive impact on your stay with us. We hope to have the pleasure of serving you again in the future.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at the gates. Room was large enough for our family for a few nights. Pool area and lobby lovely. Great position for exploring south beach.
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Megan, it's wonderful to hear that you had a fantastic stay at The Gates Hotel South Beach. We're thrilled that our spacious room comfortably accommodated your family and that you found our pool area and lobby pleasing. We're equally delighted that our prime location served you well for your South Beach explorations. We look forward to welcoming you and your family back in the future.

8/10 Good

Gazmend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Gazmend, it's wonderful to see your positive rating for The Gates Hotel South Beach. Thank you for taking a moment to share your feedback with other travelers on Expedia. We're delighted you enjoyed your stay and we hope to welcome you back in the near future!

8/10 Good

Kelly

Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Kelly, thank you for choosing The Gates Hotel South Beach and leaving a rating. Your feedback is highly appreciated, and we hope to host you again soon.

6/10 Okay

Veronica

Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
We appreciate the feedback, Veronica.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Thays

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great option!
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Thays, thank you for sharing your positive experience at The Gates Hotel South Beach. We are thrilled to hear that our hotel provided a great option for your stay. We hope to welcome you back in the near future.

2/10 Terrible

Aly

-
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
We appreciate the feedback, Aly.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 Okay

okan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Check out experience was terrible . Not gonna come back .
Response from Customer Service on 27 Mar 2024
Okan, it's concerning to hear about your checkout process. We believe that all aspects of a stay should be seamless. We'll look into this matter for improvements. Despite your current sentiment, we sincerely hope you'll reconsider and give us another chance to impress you in the future.

10/10 Excellent

idan, moshav taashur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Idan, thanks for your high rating of The Gates Hotel South Beach! We're thrilled to learn that your stay with us met your expectations. We look forward to welcoming you back on your next visit.

8/10 Good

Maria

Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Apr 2024
Maria, thank you for your rating of The Gates Hotel South Beach. We're delighted to know you had a good stay with us. We aim to make every guest experience as comfortable and enjoyable as we can, and it's wonderful to hear that we were able to achieve that for you. We hope to see you again in the future.

2/10 Terrible

Karla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience from start to finish!!!! Wouldn’t ever recommend this hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Karla, it distresses us to hear that your stay didn't meet your expectations. We always strive for our guests to have positive experiences and we are deeply saddened to hear that yours was not so. We would be grateful for the opportunity to make things right. We hope you would consider giving us the chance.

10/10 Excellent

Viko

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Viko, it's a pleasure to hear that you had a wonderful stay at The Gates Hotel South Beach. Your succinct yet joyful review is greatly appreciated. We look forward to hosting you again in the future.

4/10 Poor

Joowon, New York

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Joowon, it's disappointing to learn that your recent experience didn’t meet your expectations. We appreciate your feedback even when it's not detailed, and we hope that we will have the chance to turn your impression around during a future stay.

10/10 Excellent

Alexsandra

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved everything the Gates had to offer. Room was very nice & the view was beautiful. If I come back to Miami I will definitely be booking to stay here again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Alexsandra, it's wonderful to hear that you had an enjoyable experience at The Gates Hotel South Beach. We're pleased to know our accommodations, along with the view, lived up to your expectations. We eagerly await your return on your next Miami visit.

6/10 Okay

MARK

Travelled with family, Business traveller
Liked: Cleanliness
I was not given the room that I booked. All I was given were excuses as to why the room I booked was not given to me.
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Mark, it's regrettable to read about the unexpected change to your room reservation. Rest assured, we pride ourselves on providing the accommodations our guests have booked and the circumstances you described are certainly not typical of our normal service. Your satisfaction is important to us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with a wraparound balcony and it was excellent!! The door between the bedroom and the living area was a particularly good touch. The staff were all incredibly friendly and kind!! Especially Louis who worked with us at breakfast! He remembered that we were vegetarian and was very attentive! The complimentary breakfast was good, it was nice to eat in the restaurant and have menu options if we wanted. The pool was good and it was easy for delivery people to find me. The location is obviously excellent for shopping and walking as well as a bit away from the intensity of south beach. My only issue is there did seem to be some communication issues with the front desk and the back of the house in terms of getting us linens and towels, but everyone was so kind and it was resolved eventually. Highly recommend especially if you get a suite
Stayed 6 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Elizabeth, it's delightful to read about your outstanding stay at The Gates Hotel South Beach. We're especially pleased that our exclusive suite with a wraparound balcony worked well for you. It's the attention to intricate details like the door between the bedroom and living that make a remarkable difference in guest experience!Our team member Louis is a gem, his ability to remember your dietary preference truly reflects our commitment to personalized service. We're also glad you enjoyed our convenient location, delicious complimentary breakfast, and the availability of a delivery service.We apologize for any miscommunication regarding your linen and towel service - we're continuously working on enhancing communication measures for a seamless stay. Your recommendation, particularly for our suite accommodation, means a lot to us. We're looking forward to welcoming you back to our hotel again soon.

10/10 Excellent

Alexis

Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Alexis, thank you for your stellar rating of The Gates Hotel South Beach. We're delighted to know you had an excellent experience. Looking forward to welcoming you back for another stay!

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel for the price and location. Only complaints are the warm pool when its in the 80s and there is absolutely no where to store things in the bathroom.
Stayed 4 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Heather, we appreciate your comments about The Gates Hotel South Beach. We're glad that you found value in our rates and enjoyed our prime location. We take your constructive feedback about the pool temperature and the lack of storage in the bathroom into account. Our mission is to provide a comfortable experience and we are always exploring ways to enhance our guest's satisfaction. We hope to welcome you back in the future, where we can showcase our improvements.

6/10 Okay

Amandeep

Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Amandeep, it seems your experience at our hotel could have been more satisfying. We would appreciate hearing more details about your stay, which could assist us in making improvements. We hope you may give us another chance on your next trip.

10/10 Excellent

George

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and professional friendly staff
Stayed 6 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
George, thank you for taking the time to share your experience. At The Gates Hotel South Beach, we take pride in providing a prime location and our team members strive to offer friendly, professional service. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, gave us a late checkout time. They gave us, two waters, and a two warm cookies. A nice clean hotel and a very helpful staff, I would recommend!
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Michael, it's wonderful to hear that our team members at The Gates Hotel South Beach went the extra mile to make your stay memorable. We're delighted to know you enjoyed the warm cookies, the complimentary water, and the flexibility of a late check-out. Your kind recommendation is truly appreciated. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Michel, Guatemala

Travelled with partner
Liked: Staff & service
The staff qas very helpfull, in our checking we get a room with a very bad smell of humidity and they get us other room in better condition without questioning. Internet is good and the zone very walkable
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Michel, it's refreshing to hear your positive experience at The Gates Hotel South Beach. We're glad you found the resolution to your room issue swift and satisfactory. It's also great to know you appreciated our well-maintained internet connection and conveniently walkable location. Your feedback is essential in helping us enhance the stay of our future guests. We look forward to providing you with another wonderful stay should your travels bring you back.

4/10 Poor

Eric

Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Eric, it’s disappointing to learn that your experience did not meet expectations. We appreciate your feedback even without specific details and will take it into consideration as we continually strive to improve our guest experience. We hope to have another opportunity to serve you in the future and change your perspective.

8/10 Good

Megan

Business traveller
Liked: Cleanliness
Hotel is a solid less expensive option in south beach. Beds are comfortable, bathroom is clean, but it’s not a hotel you will dream about staying at again. Perfectly suitable for a work trip or a vacation where you don’t plan to be in your room much. One super annoying thing is there are not enough elevators, only 2 for each side of the hotel, so wait times for elevators is something you have to be ok with.
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Megan, thank you for your evaluation and feedback. It's wonderful to hear that you found value in choosing The Gates Hotel South Beach, and are appreciative of the comfortable beds and clean bathroom. However, we're sorry if the elevator service didn't meet your expectations, and we understand how important convenience is to our guests. Your feedback will be shared with our team for improvements. We hope to welcome you back, particularly when your travels bring you back to South Beach.

2/10 Terrible

crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet broke, they lied and put us in another hotel without telling us, bug in room, lights didn’t work, heat wasn’t working , rude staff. Man walked in room after told DONT while undressed
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
We apologize for any confusion. It's important to clarify that our standard procedure is not to relocate guests unless absolutely necessary, typically due to unexpected circumstances like maintenance issues or overbooking caused by high demand in the market. However, we acknowledge that communication regarding this matter should have been more transparent and timely in your case. We're committed to improving our procedures and ensuring that our guests are fully informed and supported throughout their stay. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Robert Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was nice. Only issue experienced was delay in being able to check in to room.
Stayed 4 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Robert, thank you for sharing your experience at The Gates Hotel South Beach. We're pleased you enjoyed your stay. Regarding your check-in, we strive for swift procedures but sometimes unexpected instances may cause some delay. We appreciate your patience and your feedback will certainly assist in our ongoing efforts towards improvement. We hope to host you again soon for an even more seamless experience.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel, safe neighborhood, 15-20 min walk to Ocean Drive and Botanical garden, a few min walk to the beach. Beach loungers and towels on the ocean were included in the price. The staff was very helpful, they responded to our requests very timely (unusual nowadays), the room was good size, clean. There is no heat in the hotel but we were provided a portable heater. Our room didn’t have a view, it faced the wall, but we didn’t book the room with pool view. There is a water fill station on the first floor and a microwave on the second floor. Our room also had a safe and a fridge. The room didn’t have any misty/molder order, I was very happy about it. The pool is not big but heated.
Stayed 5 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Victoria, thank you for sharing your enjoyable experience at The Gates Hotel South Beach. We're so pleased you appreciated the safety of our neighborhood, proximity to popular landmarks, and convenient beach amenities. It's wonderful to hear that our team members were prompt to address your needs and that you found the rooms satisfactory and well-equipped. We're glad that the absence of any unpleasant smell added to your comfort. Also, we hope that our heated pool enhanced your relaxation during your stay. We hope to be your first choice for lodging on your next Miami Beach visit.

8/10 Good

Erika

Liked: Amenities
Very good
Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Erika, it's wonderful to hear that you had a very good experience at The Gates Hotel South Beach. We value your feedback and look forward to providing you with even more stellar experiences in the future.

10/10 Excellent

atar

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Atar, it's fantastic to see your perfect score for The Gates Hotel South Beach! We appreciate your support and hope to welcome you back on your next visit to the area.