Front of property

Reviews of ME Milan - Il Duca

5 out of 5
ME Milan - Il Duca
Piazza della Repubblica, 13, Milan, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 249 out of 342 reviews" "
Rating 8 - Good. 64 out of 342 reviews" "
Rating 6 - Okay. 15 out of 342 reviews" "
Rating 4 - Poor. 6 out of 342 reviews" "
Rating 2 - Terrible. 8 out of 342 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jenny Rossi on 13 Apr 2024
Gentile Sig. Maria,Desideriamo esprimere la nostra più sincera gratitudine per aver dedicato del tempo a condividere le sue impressioni dopo il suo recente soggiorno presso ME Milan Il Duca!Siamo lieti di sapere che ha apprezzato il suo soggiorno. Ci sforziamo costantemente per garantire che i nostri ospiti abbiano un'esperienza soddisfacente, e il suo apprezzamento ci motiva a continuare a fare del nostro meglio.La ringraziamo nuovamente per il suo prezioso feedback e speriamo sinceramente di avere l'opportunità di accoglierla nuovamente presso ME Milan Il Duca, offrendole un'esperienza che superi le sue aspettative.Cordiali salutiJenny RossiAura Manager

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most incredible experience at ME Milan - Il Duca! The service provided by Jenny Rossi, Aura Manager, Sabrina Gallo, Concierge, Anthony Ardizzone, Head Concierge, and Gabriela Serranti, Front Office Manager, was simply outstanding. They went above and beyond to ensure every aspect of my stay was perfect. Their attention to detail, professionalism, and genuine care for guests truly stood out.Having traveled to almost 14 countries across Europe, I can confidently say that this was the best hotel experience I've ever had. The Italian hospitality displayed by the team at ME Milan - Il Duca, was unparalleled. I have no way to express my gratitude to everybody.As a result, I wholeheartedly give, ME Milan - Il Duca a five-star rating and highly recommend it to anyone looking for an exceptional stay. My experience has solidified my loyalty, and I plan to return to this hotel multiple times in the future whenever I visit Italy. Thank you to the entire team for making my stay unforgettable! Maritza Amrhein.
Stayed 1 night in Apr 2024
Response from Jenny Rossi on 10 Apr 2024
Dear Mrs. Amrhein,Thank you immensely for taking the time to share your exceptional experience at ME Milan Il Duca. We are so happy to hear that your stay with us surpassed your expectations and left such a positive impression.Your recognition of Jenny Rossi, Aura Manager, Sabrina Gallo, Concierge, Anthony Ardizzone, Head Concierge, and Gabriele Serranti, Front Office Manager, deeply resonates with us. They are indeed pillars of our team, dedicated to delivering unparalleled service and ensuring every guest feels special.It's truly heartening to know that among your travels across Europe, our hotel stood out as the best. Your kind words regarding our attention to detail, professionalism, and genuine care for guests motivate us to continually strive for excellence.We sincerely appreciate your patronage and look forward to welcoming you back to ME Milan Il Duca for yet another remarkable experience.Warm regards,Jenny RossiAura Manager

4/10 Poor

Nadia

Stayed 3 nights in Mar 2024
Response from ME Milan Il Duca on 29 Apr 2024
Dear Ms. Nadia,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience at our hotel did not meet your expectations.We sincerely apologize for any inconvenience or discomfort you may have encountered during your stay. Please know that guest satisfaction is our top priority, and we take your comments very seriously. Your feedback will be shared with our team to address any issues and improve our services.We would appreciate the opportunity to make things right and regain your trust. If you would be willing to give us another chance, please don't hesitate to reach out to our management team directly. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Jenny RossiAura Maneger

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested flowers to be placed in the room and the ME Milano team pulled it off spectacularly. I don't feel I gave them enough time and they still managed to make it happen. They're on the ball!
Stayed 1 night in Mar 2024
Response from Jenny Rossi on 30 Mar 2024
Dear Mr. Wesley,Wow! Thank you for sharing your opinion regarding your experience at ME Milan Il Duca! Our team works diligently to ensure that our guests have a memorable experience, and your positive feedback reinforces our commitment. We're glad you enjoyed the flowers that we left in your room. Providing a comfortable and efficient experience is what we strive for.We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon with ME!Best regards,Jenny RossiAura Manager

6/10 Okay

Rachel, Gladwyne

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying in this hotel with a 3am fire alarm! Zero instruction or fire marshals. Been woken at 3am without any interaction from the hotel is annoying, no apology no reason as to why it repeatedly happens. I love the staff in this hotel but it’s tough to have two trips wandering the fire escape at 3 am in a city with crime and issues like any other without any support from the hotel.
Stayed 5 nights in Feb 2024
Response from Jenny Rossi on 27 Feb 2024
Dear Mrs. Bennion, Thank you for taking the time to share your feedback about your recent experience at ME Milan Il Duca.We sincerely apologize for the inconvenience during your stay.Please, do not hesitate to contact us directly in case you decide to stay with us again in the future, we will be glad to welcoming you again and provide you with the experience that you rightly expect from a 5-star Hotel.Kind RegardsJenny RossiAura Manager

2/10 Terrible

Kamel

Business traveller
Liked: Cleanliness, property conditions & facilities
There was no upgrade, even free room empty and it was so much noise couldn’t sleep
Stayed 6 nights in Jan 2024
Response from Jenny Rossi Aura Manager on 24 Jan 2024
Dear Mr. Kamel, Thank you so much for sharing your thoughts on your recent experience at ME Milan Il Duca. We regret to learn that there were areas where we fell short of your expectations. Regarding room availability at the time of booking, we sincerely apologize for any inconvenience. We will do our best to improve this situation and ensure greater transparency during the booking process. Additionally, we take your feedback regarding the Radio Rooftop Bar, In-Room Dining, and telephone service seriously. We apologize if the experience in these areas did not meet your expectations. We are carefully reviewing the received feedback to make necessary improvements and ensure excellent service in all areas of our hotel. We really hope to have the opportunity to welcome you back, providing an experience that exceeds your expectations. Best regards, Jenny RossiAura Manager

10/10 Excellent

Tonya, Fredericksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jenny Rossi on 27 Feb 2024
Dear Mr. Tong,Thank you very much for taking the time to share your impressions following your recent stay at ME Milan Il Duca. Your feedback is highly valuable and allows us to continually improve our services!We hope to welcome you back to ME Milan Il Duca very soon and to exceed your expectations on your next visit!Best regards,Jenny RossiAura Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good service
Hotel was clean, bathroom was clean, no mold, furniture was modern, did not see any mold anywhere.
Stayed 3 nights in Dec 2023
Response from Sara Monaco Assistant Aura Manager on 31 Dec 2023
Dear Mr. Micheal,Wow! Thank you for sharing your opinion regarding your experience at ME Milan Il Duca! Our team works diligently to ensure that our guests have a memorable experience, and your positive feedback reinforces our commitment. We're glad you enjoyed all the aspects of the accomodation. Providing a comfortable and efficient experience is what we strive for.We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon with ME!Best regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sara Monaco Assistant Aura Manager on 31 Dec 2023
Dear Mrs. Samantha,Wow! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found your stay amazing. Ensuring our guests' satisfaction is our top priority, and it's wonderful to know that their efforts made your stay memorable.We're glad you enjoyed all the aspects of the accomodation. Providing a comfortable and efficient experience is what we strive for.We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon with ME!Best regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

FOONG YIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 seperate times at this hotel as we made Milan our base and made various day/short trips to other places. It is a decent, clean, and well maintained property. Enjoyed my overall stay at this hotel. The staff paid attention to details and had our stored luggage ready in our new rooms when we returned for our subsequent stays. They also provided a complimentary chocolate on our second stay and a free room upgarde on our third stay which made us very comfortable during our last night in Milan. Hotel is very near to the republica train station which made it convenient to get around and at the same time being situation at the central business area, the area is quiet during the weekends which we enjoyed. The only drawback was that the rooms are all dimly lit which is due to the design of the hotel. Would have been better if the rooms are slightly brighter.
Response from Sara Monaco Assistant Aura Manager on 4 Dec 2023
Dear Mr. Foong Yin,Thank you so much for choosing to stay at ME Milan Il Duca during your visits to Milan! We're delighted to hear that you enjoyed your overall experience and that our staff made your stay more enjoyable. It was a pleasure assisting you during your three stays and making them special with little touches like the welcome chocolate and the room upgrade on your last night.We greatly appreciate your positive comments about the cleanliness, maintenance, and attention to detail from our staff. We're also pleased to know that you enjoyed the central yet peaceful location during the weekends and that the proximity to the train station made your travels easier.We've taken note of your feedback regarding the room lighting. We'll certainly strive to enhance this aspect to ensure an even more pleasant experience for our guests in the future.We genuinely hope to welcome you back to our hotel on your next trip to Milan! Thank you again for sharing your experience and for your kind remarks.Warm regards,Sara Monaco Assistant Aura Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Nov 2023
Response from ME Milan Il Duca on 14 Nov 2023
Dear Ms. Emma,We are thrilled to read your review and are delighted that you had an excellent experience during your recent stay at ME Milan Il Duca.Your kind words are deeply appreciated. We are pleased to hear that our hotel's services met your expectations. Thank you again for choosing ME Milan Il Duca and we look forward to welcoming you again at ME soon!Warmest regards,Sara MonacoAssistant Aura Manager

8/10 Good

yusef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from ME Milan Il Duca on 14 Nov 2023
Dear Mr. Yusef,Thank you for taking the time to share your opinion about your recent stay at ME Milan Il Duca!Your feedback is invaluable to us as we continually strive to enhance our services. Thank you again for choosing ME Milan Il Duca and we look forward to welcoming you again at ME soon!Warmest regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

Nawaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from ME Milan Il Duca on 14 Nov 2023
Dear Mr. Nawaf,First of all I would like to thank you for having taken a few moments of your time to write this review about your experience with ME, it's a pleasure to receive such a positive feedback!Once again, thank you for this lovely review and we hope to welcome you back soon at ME Milan Il Duca.Best Regards,Sara Monaco Assistant Aura Manager

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff welcome, free cocktails and ongoing attention to ensuring we had everything we needed.
Stayed 2 nights in Sep 2023
Response from ME Milan Il Duca on 16 Oct 2023
Dear Mr. Vincent,Thank you for taking the time to share your opinion about your recent stay at ME Milan Il Duca!We really appreciate your feedback and we are pleased to hear that you found our Team to be excellent and enjoyed Radio Rooftop and your room.Your feedback is invaluable to us as we continually strive to enhance our services. Thank you again for choosing ME Milan Il Duca and we look forward to welcoming you again at ME soon!Warm regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Fantastic quality hotel STK and rooftop bar onsite A slightly larger gym would be great But all around 5-star experience
Stayed 2 nights in Oct 2023
Response from ME Milan Il Duca on 12 Oct 2023
Dear Mr. Jeremi, Thank you for taking the time to share your opinion about your recent stay at ME Milan Il Duca!We really appreciate your feedback and we are pleased that you enjoyed STK, Radio Rooftop and the quality of our Hotel.Your feedback is invaluable to us as we continually strive to enhance our services like our gym. Thank you again for choosing ME Milan Il Duca and we look forward to welcoming you again at ME soon!Warmest regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

David Gregory

Stayed 1 night in Oct 2023
Response from ME Milan Il Duca on 14 Nov 2023
Dear Mr. Gregory,Thank you for having taken a few moments of your time to write this review about your experience with ME, it's a pleasure to receive such a positive feedback!We aim to embrace the vibe and the ME atmosphere especially through our Team’s behavior.I will be happy to share your comment with all the Staff :)We hope to welcome you back soon at ME Milan Il Duca.Best Regards,Sara Monaco Assistant Aura Manager

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and beautiful rooms. Easy to get around, about 40 minutes of walking from the Duomo so overall a wonderful location. The staff truly was so helpful with everything.
Stayed 1 night in Sep 2023
Response from ME Milan Il Duca on 2 Oct 2023
Dear Ms. Catherine,Thank you so much for taking the time to share your thoughts about your recent stay at ME Milan Il Duca. We're thrilled to hear that you had such a positive experience with us!It's wonderful to know that you found our staff to be exceptional and that you enjoyed the beauty and comfort of our rooms. We take great pride in providing our guests with a welcoming and memorable experience.We're also delighted to hear that you found our location convenient.We look forward to welcoming you back at ME Milan il Duca!Warm regards,Sara MonacoAssistantm Aura Manager

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel centrally located in Milan.
Response from ME Milan Il Duca on 25 Sept 2023
Dear Mr Alex,Thank you for taking the time to share your review about ME Milan Il Duca! We're delighted to hear that you had a great experience at our centrally located hotel in Milan.At ME Milan Il Duca, we take pride in offering our guests a convenient and comfortable stay, and it's fantastic to know that you found our location to be ideal for exploring Milan's attractions and enjoying the city's vibrant atmosphere.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back whenever your travels bring you to Milan.Warm regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

Sotirios, Missouri City

Stayed 9 nights in Sep 2023
Response from ME Milan Il Duca on 14 Nov 2023
Dear Mr. Sotirios,Thank you for sharing your kind review about your recent stay at ME Milan Il Duca!We hope to welcome you back soon at ME Milan Il Duca.Warmest Regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

Camelia

Response from ME Milan Il Duca on 25 Sept 2023
Dear Ms. Camelia,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your outstanding experience at our hotel.It's our goal to provide each guest with an exceptional stay, and we're delighted to know we succeeded in making your stay memorable.We hope to have the pleasure of welcoming you back to our hotel in the near future. Once again, thank you for choosing ME Milan Il Duca and for your fantastic review. Safe travels!Warm regards,Sara MonacoAssistant Aura Manager

10/10 Excellent

Farid

Stayed 5 nights in Aug 2023

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, very clean, staff is very helpful and it’s just a great place to stay and enjoy your time in Milan
Stayed 3 nights in Aug 2023
Response from ME Milan Il Duca on 8 Aug 2023
Dear Mr. Sam,I'm delighted to hear that you had such a wonderful experience at ME Milan Il Duca! Thank you for taking the time to share your feedback. It's truly heartening to know that you found our establishment to be amazing and well-maintained. Our dedicated staff takes pride in providing exceptional service, and I'm thrilled to hear that their helpfulness enhanced your stay.Milan is a captivating city, and we're thrilled to have played a part in making your time here enjoyable:)Thank you once again for choosing ME Milan Il Duca for your stay in Milan. We look forward to welcoming you back in the future and providing you with another amazing experience. Kind Regards,Gilberto CastroAura Manager

8/10 Good

Reema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Varouj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely professional, kind and caring staff. Thank you very much
Stayed 1 night in Jul 2023
Response from Gilberto Castro - Aura Manager on 26 Jul 2023
Dear Mr. Varouj,Thank you for taking the time to share your opinion about your recent stay at ME Milan Il Duca! We are delighted to hear that you had a positive experience with our staff during your stay. Providing exceptional service and care is our top priority, and we are glad to know that our team's professionalism and kindness left a lasting impression on you. Your kind words motivate us to continue delivering the best possible service to all our guests. We look forward to welcoming you back in the future for another enjoyable stay. Thank you once again for choosing us and for your wonderful review!Kind Regards,Gilberto CastroAura Manager

6/10 Okay

Nayua

Liked: Cleanliness, staff & service, property conditions & facilities
Not a quiet place, if you are looking to relax. You will never sleep.
Stayed 4 nights in Jul 2023
Response from Gilberto Castro - Aura Manager on 20 Jul 2023
Dear Nayua,Thank you for choosing ME Milan Il Duca and for sharing your opinion about your recent stay with us. knowing our guest's feedback really helps us improve our services everyday.We are sorry to read that your experience with us hasn't been relaxing. We work hard to make our guests feel comfortable and we hope you accept our most sincere apologies for not having reached our goal.We hope to welcome you very soon at ME Milan Il Duca to surprise you more positively!Kind Regards,Gilberto CastroAura Manager

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 1 night in Jul 2023
Response from ME Milan Il Duca on 15 Jul 2023
Dear Mrs. Laura,Thank you for taking the time to leave such a beautiful review! We are absolutely delighted to know that you had an amazing experience during your stay with us.Your positive feedback is a true source of encouragement for our entire team. We are committed to providing exceptional service and creating memorable experiences for our guests, and it's truly gratifying to hear that we succeeded in doing so for you.Thank you for choosing us as your accommodation, and we hope to have the pleasure of hosting you again in the future.Best regards,Gilberto CastroAura Manager

10/10 Excellent

Kamini, southport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from ME Milan Il Duca on 15 Jul 2023
Dear Mr. Kamini,Thank you for taking the time to leave such a fantastic review! We are absolutely delighted to know that you had an amazing experience during your stay with us.If your travels bring you back to this area, we would be absolutely thrilled to welcome you again and make your next stay even more extraordinary.Thank you for choosing us as your accommodation, and we hope to have the pleasure of hosting you again in the future.Best regards.Gilberto CastroAura Manager

10/10 Excellent

Gary

Stayed 3 nights in Jun 2023
Response from Gilberto Castro - Aura Manager on 26 Jul 2023
Dear Mr. Gary,Thank you for sharing your opinion about your recent stay at ME Milan Il Duca! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that all aspects of your visit are enjoyable and memorable. If there's anything specific you loved or any suggestions you may have to make your next stay even better, please don't hesitate to share them with us. We look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing us, and we appreciate your kind feedback!Kind Regards,Gilberto CastroAura Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ME Duca in Milan was a fantastic hotel. From the staff, accommodations, service and food which were all top notch. I would recommend highly.
Stayed 1 night in Jun 2023
Response from Gilberto Castro - Aura Manager on 29 Jun 2023
Dear Mr. James, Thank you for sharing with us your opinion about your recent visit at ME Milan Il Duca! It’s a pleasure to receive such a lovely review :) We are glad that your experience satisfied your expectations and that you particularly appreciated our friendly staff, the quality of food and the room. We work hard to make our guests feel comfortable and unique and we are proud to know that we have reached our goal. We really hope to welcome you again very soon at ME Milan il Duca. Kind Regards, Gilberto Castro Aura Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great and in prime location and staff was so nice
Stayed 2 nights in Jun 2023
Response from ME Milan Il Duca on 22 Jun 2023
Dear Ms. Katherine,First of all I would like to thank you for having taken a few moments of your time to write this review about your experience with ME, it's a pleasure to receive such a positive feedback!We are truly delighted to read that you appreciate our staff, we work hard to make our guests' stay as satisfying as possible! I will be happy to share your comment with all the Staff :)Once again, thank you for this lovely review and we hope to welcome you back soon at ME Milan Il Duca.Best Regards,Gilberto CastroAura Manager

10/10 Excellent

Mamuka, Santa Clara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay, we had fantastic service; the room was cleaned and refreshed a few times a day. Great attitude from staff.
Stayed 3 nights in Apr 2023
Response from Federica Oliva Aura Manager on 18 Apr 2023
Dear Mamuka,What an amazing review of your ME Milan Il Duca experience!First of all I would like to thank you for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your experience with us.Our priority is to make our guests feel special and comfortable; therefore we are very happy to read that you appreciated our attitude and our housekeeping service. Please be assured that your notes will be shared with all the Team.We are very glad to learn that you enjoyed every aspect of your ME experience we are looking forward to welcoming you back to the hotel soonest.Warmest Regards,

10/10 Excellent

Rachel, Haverford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023
Response from Federica Oliva Aura Manager on 18 Apr 2023
Dear Rachel,First of all I would like to thank you for having taken a few moments of your time to write this review about your experience with ME, it's a pleasure to receive such a positive feedback!We really hope to welcome you again at ME Milan Il Duca!Kind regards,

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally willing to assist us with anything that we needed. They went above and beyond. Property is beautiful and meticulously maintained. The hotel is clearly very well managed.
Response from Federica Oliva - Aura Manager on 6 Jan 2023
Dear Mr. Orbitz,We would like to thank you for sharing this very positive comments towards our hotel.We are glad to see that you cherished our staff, the property and that our service suited your expectations.Your kind feedbacks strongly motivate our colleagues and we thank you for sharing it with us.Once again, thank you for this lovely review and we hope to welcome you back soon in your new home in Milan!Federica OlivaAura Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing
Absolutely amazing staff! Thank you for taking care of us…
Stayed 2 nights in Nov 2022
Response from Federica Oliva - Aura Manager on 6 Jan 2023
Dear Guest,Thank you for your amazing review about your recent stay at ME Milan Il Duca!It is a pleasure to receive such a positive feedback from our Guests.We are extremely happy to learn that you liked our staff and our service!We hope to welcome you in the near future in your new home in Milan!Best regards,Federica OlivaAura Manager

10/10 Excellent

nick

Stayed 3 nights in Nov 2022

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is luxurious and has nice roof-top restaurant. Service isn't amazing in the restaurant, but the food/drinks/atmosphere are nice. The conceirge and front desk were quite helpful whenever we needed anything, and went out of their way to assist us more than once. Room was nice, good value for the money. I wouldn't hesitate staying here again.
Response from Federica Oliva Aura Manager on 4 Nov 2022
Dear Ali, Thank you for taking the time to share your experience with us. Your feedback is of great value and allow us to enhance our constant endeavor for improvement. It's a pleasure to read that your experience suited your expectation!Thanks also for pointing out the aspects on which we can improve, such as our service on our restaurant. We will take advantage of your comments to improve this type of service to make our guests' stay as satisfying as possible!Meanwhile, we really hope to have a chance to welcoming you back soon. Sincerely,

10/10 Excellent

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just took 30 minutes to give me my suite
Stayed 1 night in Oct 2022
Response from Federica Oliva Aura Manager on 17 Oct 2022
Dear Jorge,First of all I would like to thank you for having taken a few moments of your time to write this review about your experience with ME, it's a pleasure to receive such a positive feedback like yours!we are happy to read that you delighted your experience and that you appreciated that we gave you the room quickly, it is a pleasure for us to satisfy every wish of our guests!I will be happy to share your comment with all the Staff :)Once again, thank you for this lovely review and we hope to welcome you back soon in your new home in Milan!Best Regards,

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milano 101
Our two night stay at Il Duca was perfect. The hotel is centrally located and offers a courtesy car that transports guests to and from a variety of locations. The 10th floor terrace in this picture has a great bar with stunning views of Milano.
Stayed 2 nights in Oct 2022
Response from Federica Oliva Aura Manager on 17 Oct 2022
Dear Eddy, We would like to thank you for sharing this very positive comments towards our hotel. We are truly delighted to read that every aspect of your experience has been perfect! Additionally, we are very happy to know liked our courtesy car service, it's a pleasure to give an exceptional service to each of our guest!Kindly know that your opinion will be shared with the rest of the teams.Meanwhile, we really hope to have a chance to welcoming you back soon. Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and anything!
Fantastic visit to Milan. Your hotel was very welcoming from early check in to late check out - very friendly staff and concierge (Anthony) was amazingly helpful and approachable. Skybar breakfast or any time was great and your staff was very quick to ensure all needs in the room were taken care of from cleaning to delivering a bucket of ice. Thank you so much!
Stayed 4 nights in Sep 2022
Response from Federica Oliva Aura Manager on 23 Sept 2022
Dear John, We would like to thank you for sharing this very positive comments towards our hotel. Delighted that your guest experience exceeded your expectations. We truly appreciate that you noticed the attention to details. We are truly delighted to read that every aspect of your experience has been perfect! I will be happy to share your comment with all the Staff :)We hope to welcome you back soon in your new home in Milan!Best regards,

10/10 Excellent

Ludo

Stayed 1 night in Sep 2022

10/10 Excellent

Linda

Stayed 2 nights in Aug 2022
Response from Federica Oliva, Aura Manager on 11 Sept 2022
Dear Ms. Linda,Thank you for sharing your opinion about your experience at ME Milan Il Duca!We are pleased to read that you truly appreciate your stay at ME!We looking forward to welcome you again in your new home in Milan.Best Regards,

10/10 Excellent

Kyle

Stayed 2 nights in Aug 2022
Response from Federica Oliva, Aura Manager on 4 Sept 2022
Dear Kyle, Thank you very much for choosing ME Milan Il Duca and for sharing your opinion with us. We are very pleased to read that you thoroughly enjoyed your experience with ME.We are looking forward to welcoming you back in the not-too-distant future. Kind regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

hamad

Stayed 1 night in Aug 2022
Response from Federica Oliva, Aura Manager on 4 Sept 2022
Dear Hamad,Thank you very much for choosing ME Milan Il Duca and for sharing your opinion with us. We are very pleased to read that you thoroughly enjoyed your experience with ME.We are looking forward to welcoming you back in the not-too-distant future. Kind regards,

10/10 Excellent

HUI YIN MICHAEL

Liked: Property conditions & facilities, room comfort
Chic hotel with excellent service
Amazing and superb service - staff went out of their way to make it a memorable stay. Upon hearing that it’s our honeymoon trip, they immediately arranged for balloons and champagne as a surprise when we returned in the evening. Also location is actually convenient though not entirely central; staying in a Suite came with the perk of a chauffeured car which took us between the hotel and Duomo - roughly 5 min drive. The service was on a first come first served basis yet it was readily available for the three times we needed it.
Stayed 1 night in Aug 2022
Response from Federica Oliva, Aura Manager on 4 Sept 2022
Dear Mr. Hui Yin Michael,First of all I would like to thank you for having taken a few moments of your time to write this review about your experience with ME, it's a pleasure to receive such a positive feedback like yours!We are truly delighted to read that every aspect of your experience has been perfect! Additionally, we are truly happy that you appreciate our surprise for your honeymoon trip.Was a pleasure for us to make your honeymoon trip special!I will be happy to share your comment with all the Staff :)Once again, thank you for this lovely review and we hope to welcome you back soon in your new home in Milan!Best Regards,

10/10 Excellent

Wasmeya

Stayed 5 nights in Aug 2022
Response from Federica Oliva, Aura Manager on 4 Sept 2022
Dear Wasmeya, Thank you very much for choosing ME Milan Il Duca and for sharing your opinion with us. We are very pleased to read that you thoroughly enjoyed your experience with ME.We are looking forward to welcoming you back in the not-too-distant future. Kind regards,

6/10 Okay

Leo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Liked location Responsiveness Did not like breakfast
Stayed 3 nights in Jul 2022
Response from Federica Oliva, Aura Manager on 4 Aug 2022
Dear Mr Leo, Thank you very much for choosing ME Milan Il Duca and for sharing your opinion with us. We are very pleased to read that you enjoyed the location of our hotel and the responsiveness of our Staff. We are sorry to know that the breakfast experience didn't satisfy your expectations, we would love to know into details what you did not appreciated. Our main goal is to make our guests as satisfied as possible and we strive to improve every day. Kindly know that your opinion will be shared with the rest of the teams. We are looking forward to welcoming you back very soon! Kind regards, Federica Oliva Aura Manager

10/10 Excellent

Derrick

Liked: Property conditions & facilities, room comfort
The staff definitely made the stay much better!
Stayed 4 nights in Jul 2022
Response from Federica Oliva, Aura Manager on 4 Aug 2022
Dear Mr./Ms Derrick, Thank you very much for choosing ME Milan Il Duca and for sharing your opinion with us! We are very pleased to read that you enjoyed your experience with ME and we are glad to read that you appreciated our friendly staff! Kindly know that your opinion will be shared with the rest of the teams :) We are looking forward to welcoming you back very soon. Kind regards, Federica Oliva Aura Manager

10/10 Excellent

Andres, FAYETTEVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upscale hotel. Great room. Great staff. Great location.
Stayed 3 nights in Jul 2022
Response from Federica Oliva, Aura Manager on 18 Jul 2022
Dear Mr Andres, Thank you very much for taking the time to share your fantastic feedback! Your comments are extremely important to us to continue improving our service in order to deliver an exceptional guest experience. We're glad your estay at ME Milan Il Duca has satisfied your expectations from the room to the staff. We really hope to welcome you back to ME Milan Il Duca, soon! With my very best regards, Federica Oliva Aura Manager

10/10 Excellent

Jose, miami

Stayed 5 nights in Jun 2022