In-room safe, desk, laptop workspace, blackout curtains

Reviews of Red Roof Inn Milford - New Haven

2 out of 5
Red Roof Inn Milford - New Haven
10 Rowe Ave, Milford, CT

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 116 out of 1002 reviews" "
Rating 2 - Terrible. 147 out of 1002 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Lori

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fact the room was clean and the location to where I had to be was convenient.
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on 14 May 2024
Thank you for taking the time to write about experience at RED ROOF INN MILFORD - NEW HAVEN. Lori, I am glad to read your comments about your clean room and our convenient location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Lori, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 2 nights in May 2024
Response from Sharma RediResponse Specialist on 13 May 2024
Thank you for taking the time to write about experience at the RED ROOF INN MILFORD - NEW HAVEN. Chris, I am happy to hear that you found our hotel to be clean and comfy. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Chris, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and comfy stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

SHANTEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy check in
Stayed 2 nights in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
safe, nice staff, no breakfast
Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on 11 May 2024
Dear William, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MILFORD - NEW HAVEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff and the safe area at the hotel. Please know that our hotel doesn't offer a breakfast program, but we do provide coffees and teas in the lobby and there are nearby hotspots that serves a quick meal. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Ashley

There was mold in the bathroom on the walls and the did not even give enough towels for the bathroom or anything .
Stayed 2 nights in May 2024
Response from Adraine Rediresponse Specialist on 10 May 2024
Dear Ashley, Thank you for taking the time to tell us about your experience at the RED ROOF INN MILFORD - NEW HAVEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible sign of mold in the bathroom, the lack of towels in the bathroom and the other concern you described. We take your issues seriously, and we will investigate and address this matter immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. The parking lot was very bright at night time, The room was very clean.
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on 6 May 2024
Dear Evelyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MILFORD - NEW HAVEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location, clean room and bright parking lot. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Saleemah

Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 17 May 2024
Hello Saleemah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Milford - New Haven and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super motel comme on les aime.
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 26 Apr 2024
Thank you for taking the time to write such a detailed review of our Red Roof Inn Milford - New Haven, Gerard. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guests.We can't wait to see you again, here at our Red Roof Inn.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times over the years. It's affordable and you get your standard Red Roof experience.
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 25 Apr 2024
Dear Adam,Thank you for your comments regarding your recent stay at the Red Roof Inn Milford New Haven and your commendations of the service provided by our staff and our affordable prices over the years. It's great to hear that this was the highlight of your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Olivia

Travelled with family
Liked: Cleanliness, staff & service
No comment
Stayed 16 nights in Apr 2024
Response from Kerry-Lee RediResponse Specialist on 22 Apr 2024
Dear Olivia, We at the RED ROOF INN MILFORD - NEW HAVEN appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Shellena

Travelled with partner
Liked: Cleanliness
Overall it was an alright stay
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 19 Apr 2024
Dear Shellena, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MILFORD - NEW HAVEN. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 Okay

Abimael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was clean. Furniture in room looked old and dirty
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 18 Apr 2024
Dear Abimael, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN MILFORD - NEW HAVEN regarding the clean room. I do apologize for the lack of cleanliness you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Oshane RediResponse Specialist on 14 Apr 2024
Dear Candace, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MILFORD - NEW HAVEN.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Garvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like red room a lot, I’ve been staying there for awhile now
Stayed 3 nights in Mar 2024
Response from Adraine Rediresponse Specialist on 2 Apr 2024
Dear Garvis,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF INN MILFORD - NEW HAVEN. We are thrilled to read that you have been staying at our location for a while now and that you love our hotel brand. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Steven, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff was friendly. Beds were clean and fresh. Towels were a bit small... But they were clean and fresh every day
Stayed 3 nights in Mar 2024
Response from Adraine Rediresponse Specialist on 2 Apr 2024
Dear Steven, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MILFORD - NEW HAVEN. We're thrilled to hear that you were pleased with the friendly staff, the clean bed and location. We love that you found the beds to have a fresh smell, but we are disappointed to read that the size of the towels hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

SIMONE

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet, clean, room has good size. Overall is nice place.
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 30 Mar 2024
Hello Simone, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Milford - New Haven. We sincerely appreciate your 4/5 score and are happy to hear you had a great experience with us, especially regarding our clean, quiet room and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Garvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying at red room for a few years now and I always enjoy my stay
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on 26 Mar 2024
Hey Garvis,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Milford - New Haven. It's thrilling to hear that you always enjoy your stay with us. Red Roof appreciate your loyalty and always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Alba

Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on 26 Mar 2024
Hello Alba, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Milford - New Haven and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property was very nice and clean. Was just what we were looking for in an overnight stay.
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on 26 Mar 2024
Hey Joseph,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Milford - New Haven. It's great to hear that our nice and clean property met your expectations. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Ulysse

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t give breakfast I’m not satisfied.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 20 Mar 2024
Dear Ulysse, Thank you for taking the time to tell us about your experience at the Red Roof Inn Milford - New Haven. I am sorry that your experience did not meet your expectations. Breakfast is not a listed offer at this location however, we do have a few restaurants that is within close proximity to the hotel. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t always go by the bad reviews, the property was clean, room was clean, bathroom was extremely clean. Staff was respectful. The maid service was great!! My Only con on my visit was that the room I had didn’t have a microwave or refrigerator. I’d visit here again.
Stayed 2 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on 19 Mar 2024
Dear Candace,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MILFORD - NEW HAVEN. We are sorry that you weren't provided with a microwave and refrigerator. To be provided with this, please reserve our Superior or Deluxe rooms in the future. We are happy that you were pleased with the maid service, cleanliness of the room and the respectful staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 18 Mar 2024
Dear Julian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MILFORD - NEW HAVEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quiet room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great just need thicker towels and more 2 is not enough when you take 2 showers
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 17 Mar 2024
Dear Bernice,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MILFORD - NEW HAVEN. We are happy that everything was great, however, your comments in regards to getting more than 2 and thicker towels will be taken into consideration to make changes to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

4/10 Poor

Olvia

Travelled with family
Disliked: Amenities, property conditions & facilities
A good place to stay when you're homeless
Stayed 2 nights in Mar 2024
Response from Kamaria RediResponse Specialist on 7 Mar 2024
Dear Olvia,Thank you for taking the time to tell us about your experience at the RED ROOF INN MILFORD - NEW HAVEN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Ishmael

Business traveller
Disliked: Staff & service, property conditions & facilities
Front desk check in what's not customer friendly, and surprised me with a "$50 deposit" that I was unaware of, even though I booked the room online. Walls are super thin so you can hear you're fellow neighbors well, and all their activities.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 28 Feb 2024
Thank you for taking a moment to leave a review, Ishmael. The staff and I at the Red Roof Inn Milford - New Haven were disappointed to see your 2/5 score following your stay. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay due to the thin walls, the unfriendly staff and the other concerns mentioned. In regard to the deposit, it is required from all guests in the event of incidentals and it is refundable at check-out upon room inspection. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

10/10 Excellent

Nadine

Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 23 Mar 2024
Hello Nadine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Nailz

Liked: Cleanliness, staff & service, amenities
Only complaint is the shower drain. Water didn’t go away the way down. Tub slippery very unsafe
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 20 Feb 2024
Dear Nailz,Thank you for taking the time to tell us about your experience at the RED ROOF INN MILFORD - NEW HAVEN. I am sorry that your experience did not meet your full expectations. You mentioned that you were unsatisfied with the shower drain and the safety of the tub. These concerns will be taken into consideration.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Raquel, Bridgeport

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 20 Feb 2024
Hello Raquel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on 12 Feb 2024
Hello Roland, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 12 Feb 2024
Dear Barbara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MILFORD - NEW HAVEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely,Red Roof Management

10/10 Excellent

Mwenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sharma RediResponse Specialist on 8 Feb 2024
Hello Mwenya, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 5 Feb 2024
Hello Samuel, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Olivier

Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 6 Feb 2024
Hello Olivier, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night. No issues
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 4 Feb 2024
Thank you for taking the time to write about experience at the RED ROOF INN MILFORD - NEW HAVEN. Carlos, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you had no issue at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Carlos, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

2/10 Terrible

Elyon

Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on 23 Mar 2024
Hello Elyon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Rafael, Oxford

Stayed 8 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on 23 Mar 2024
Hello Rafael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

hassane

Liked: Staff & service
Good enough
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 31 Jan 2024
Thank you, Hassane, for telling us about your stay at the Red Roof Inn Milford - New Haven. I am glad you enjoyed your recent visit with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chirell RediResponse Specialist on 29 Jan 2024
Dear Mateus,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Milford - New Haven and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Theresa

Travelled with family
Little noisey late at night
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 29 Jan 2024
Dear Theresa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Milford - New Haven. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise disturbance late at night. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

8/10 Good

Katalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chirell RediResponse Specialist on 28 Jan 2024
Dear Katalina,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Milford - New Haven and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Rogerio

Good stay!
Good stay!
Stayed 8 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 25 Jan 2024
Dear Rogerio, It is so wonderful to see that we at the RED ROOF INN MILFORD - NEW HAVEN were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding how good your stay was. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on 4 Feb 2024
Hello Mark, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and guest
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 24 Jan 2024
Dear Joe, It is so wonderful to see that we at the RED ROOF INN MILFORD - NEW HAVEN were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely,Red Roof Management

6/10 Okay

Kaitlyn

Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 23 Jan 2024
Hello Kaitlyn,Thank you for choosing to stay at our Red Roof Inn Milford New Haven. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 Terrible

Grace

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel pictures and description do not match this hotel. I am really upset and s are for my safety
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 21 Jan 2024
Hello Grace, We are disappointed to see that you felt our location was not a reflection of what was advertised and that you were faced with safety concerns while with us. This is generally not something our guests experience, as safety is one of our top priorities. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests.We hope you have a good day. Very truly yours, Red Roof Management

6/10 Okay

Falomy

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The room was ok to pass a nite,the evening front desk assistant was so mean for no reason at checkin but the one in the morning at checkout was so nice. Other than it was ok.
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 24 Jan 2024
Dear Falomy,The staff and I at the RED ROOF INN MILFORD - NEW HAVEN appreciates your comments after your recent stay with us. You mentioned your room was ok, but the night front desk staff was a bit unprofessional while the morning staff was nicer. Feedback from our guests is always welcome as we focus on better experiences for them here at Red Roof.Thank you again for your feedback.Sincerely,Red Roof Management

10/10 Excellent

Marise

Stayed 7 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on 14 Jan 2024
Hello Marise,I am pleased to have had you as our guest at our Red Roof Inn Milford - New Haven. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 Poor

Jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 20 Feb 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Property is clean, Stores are close as long as you have transportation
Stayed 3 nights in Jan 2024
Response from Olivia RediResponse Specialist on 12 Jan 2024
Thank you, Karen, for telling us about your stay at the Red Roof Inn Milford - New Haven. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our friendly staff, our clean property and the other kind remark highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Vianny, bridgeport

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The place was quiet to me and my son, it was clean, and close to restaurants.
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on 11 Jan 2024
Dear Vianny,Everyone here at the Red Roof Inn Milford - New Haven was proud to see your 5/5 score. I am happy that our cleanliness, close proximity to restaurants and the other highlights pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience.Sincerely,Red Roof Management