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Reviews of AC Hotel by Marriott Minneapolis Downtown

3.5 out of 5
AC Hotel by Marriott Minneapolis Downtown
401 Hennepin Avenue, Minneapolis, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Connor Mc. on 13 May 2024
Hello Logan,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay. Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tamala M. on 7 May 2024
Hello Alex! Thank you for your review on your recent stay with us at the AC Hotel Minneapolis! We are glad to see you enjoyed your stay with us. We look forward to seeing you again if your travels bring you back to Minneapolis.Thank you,

8/10 Good

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Connor Mc. on 7 May 2024
Hello Meryl,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis!Thank you,

6/10 Okay

Cory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was clean and inviting. The staff were nice. However, we could barely sleep in our room. The lights/switches were confusing. We had a hard time turning off the lights on the structure under the tv, which seem unnecessary in the first place. So those stayed on most of the night.. The sheets were very crinkly noisy. The air system was very loud and kept coming on frequently. Also we were on the 5th floor and could still hear people talking/traffic on street level. I was also confused by the location of the coffee maker? I had to carry it somewhere else in the room just to plug it in and make coffee, which again seems unnecessary. Sometimes “fancy” isn’t always better.
Stayed 1 night in May 2024
Response from Kylee - GM on 6 May 2024
Cory,I am sorry to hear that you were not able to get good rest while you were with us here at the hotel. I will send my Chief Engineer to inspect the HVAC noise as well. We apologize that your stay did not meet your expectations.

8/10 Good

Gene

Location
Stayed 1 night in May 2024
Response from Kylee - GM on 6 May 2024
Thank you for your review. We are glad to hear you enjoyed our location and look forward to welcoming you back again in the near future.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Excellent breakfast. Friendly staff. We will return.
Stayed 2 nights in Apr 2024
Response from Connor Mc. on 3 May 2024
Hello Vicky,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was great and reasonable, convenient for most venues, and room was right for our needs.
Stayed 1 night in Apr 2024
Response from Connor Mc. on 29 Apr 2024
Hello Gretchen,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis!Thank you,

8/10 Good

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great besides having to pay for parking.
Stayed 1 night in Apr 2024
Response from Connor Mc. on 29 Apr 2024
Hello Ellie,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis!Thank you,

10/10 Excellent

EILEEN

Excellent
Stayed 1 night in Apr 2024
Response from Connor Mc. on 29 Apr 2024
Hello Eileen,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis!Thank you,

10/10 Excellent

Patrick, Brookings

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was nice. Parking downtown is fair.
Stayed 2 nights in Apr 2024
Response from Kylee - GM on 22 Apr 2024
Patrick,Thank you for your positive feedback! We are delighted to hear you enjoyed your time with us.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The rooms were very clean
Stayed 1 night in Apr 2024
Response from Kylee - GM on 22 Apr 2024
Eric,Thank you so much for the positive feedback! We are delighted you enjoyed your time with us and look forward to welcoming you back again in the near future.

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and espresso! Easy access to light rail.
Stayed 5 nights in Apr 2024
Response from Kylee - GM on 22 Apr 2024
Kevin,Thank you for your positive feedback. We are delighted you enjoyed your time with us.

10/10 Excellent

Louai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 4 nights in Apr 2024
Response from Kylee - GM on 22 Apr 2024
Louai,Thank you for your positive feedback! We are delighted to hear you enjoyed your stay with us.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very comfortable and modern. The stuff is very friendly and attentive to details. The breakfast is very good with a variety of fruits, juice, breads, yogurt and ham. I truly enjoyed the stay and I recommend it.
Stayed 1 night in Apr 2024
Response from Kylee - GM on 15 Apr 2024
Hi Joelene,Thank you for the great feedback regarding the breakfast offerings at the AC Minneapolis. We are glad to hear you enjoyed your time with us and look forward to seeing you again in the near future.

4/10 Poor

Danielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kylee - GM on 22 Apr 2024
Danielle,We are so sorry to hear that you did not have a positive experience at our hotel. I invite you to reach out to me directly should you want to discuss this matter further. We appreciate your candid feedback.

10/10 Excellent

Monica

Stayed 2 nights in Apr 2024
Response from Kylee - GM on 6 May 2024
Monica,Thank you for the 5-Star review! We are delighted to hear you enjoyed your stay with us.

10/10 Excellent

Casey

Travelled with partner
Wonderful stay. Rooms seemed brand new. Hotel staff were so helpful and kind.
Stayed 3 nights in Apr 2024
Response from Kylee - GM on 11 Apr 2024
Casey,Thank you so much for the positive feedback regarding your recent stay with us. We are delighted to hear you enjoyed your time with us and look forward to seeing you back again soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel itself was wonderful. Super clean and super comfortable. However, the parking rates are awful. I was under the assumption. The nightly parking rate was $29 but I was charged $40.
Stayed 1 night in Apr 2024
Response from Kylee - GM on 11 Apr 2024
Michelle,Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time here in Minneapolis. The rate for the parking is 37 and tax which is just over 40. Please let us know if you have any additional questions.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Connor Mc. on 29 Apr 2024
Hello David,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis!Thank you,

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
My biggest issue was the bartender. When we arrived we were told that the bar was open until 2am only to get back around 1230-1245 and he told us that he was closed now. The guy would leave and people were trying to get drinks and just leave because he was taking so long doing whatever he was doing. He then came around at one point and started putting hair gel in his hair while he was behind the bar. Overall the place was fine, but they need a new bartender.
Stayed 1 night in Apr 2024
Response from Kylee - GM on 8 Apr 2024
Kathryn,We are so sorry to hear about the issue with the bartender during your stay with us. We will be addressing this as a training opportunity with our team.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the only thing was that the parking price is really high $40 per night. The breakfast was okay, I will not recommend to pay extra for it, better to eat outside. But overall the hotel is really good, clean and great area.
Stayed 1 night in Apr 2024
Response from Kylee - GM on 8 Apr 2024
Sharon,Thank you for taking the time to leave us a review. Our parking rates are comparable to all of the other hotels in the area. Alternately, the ramp does provide different prices should you not need the in and out privileges we provide. We are glad to hear you enjoyed your stay overall and hope to see you back again sometime soon.

10/10 Excellent

Lee, Secacaus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and very modern hotel. If you choose to park do not pay the hotel as they charge more than the garage
Stayed 1 night in Mar 2024
Response from Kylee - GM on 25 Mar 2024
Lee,Thank you for taking the time to leave us a review! Our parking rates for the hotel allow unlimited in and our privileges for parking where the ramp is just single entry, hence the rate variance. We are delighted to hear you enjoyed your overall stay and look forward to welcoming you back again soon.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Perfectly located in downtown. You do have to pay for parking just a heads up.
Stayed 4 nights in Mar 2024
Response from Connor Mc. on 20 Mar 2024
Hello Amanda,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

2/10 Terrible

Jolene

Stayed 2 nights in Mar 2024
Response from Kylee - GM on 15 Apr 2024
Hi Jolene,We are so sorry to hear you did not enjoy your stay with us.

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to attend the Women’s Big 10 tournament at the beginning of March. Great location for this. The hotel was clean and quiet and the staff were wonderful. The hotel breakfast was included with what we booked and it was really good. Really happy with our stay here.
Stayed 3 nights in Mar 2024
Response from Kylee - GM on 14 Mar 2024
Hi Jacqueline,Thank you so much for taking the time to leave us a review! We are delighted to hear you enjoyed your time with us and we look forward to welcoming you back again in the near future. I will be sure to share the great feedback with our Food & Beverage team regarding our AC breakfast.

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kylee - GM on 14 Mar 2024
Tricia,Thank you for taking the time to leave us a review. We appreciate the feedback and we look forward to welcoming you back again in the near future.

6/10 Okay

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was told the property was connected by skywalk - however they failed to mention it closed at 5:30 and on weekends. Parking was crazy expensive.
Stayed 3 nights in Mar 2024
Response from Kylee - GM on 12 Mar 2024
Karla,We are so sorry that the Skyway hours detracted from your overall experience. This is not something we have control of for their access hours. The parking ramp is 3rd party and you are able to pay them directly should you not need the in and out privileges which is sometimes cheaper than paying us. Our parking rates are standard in the market. We appreciate your candid feedback.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, professional, and helpful. Loved the extra bedding supplies for the sofa bed
Stayed 1 night in Mar 2024
Response from Connor Mc. on 11 Mar 2024
Hello Emily,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

Briane

Stayed 1 night in Mar 2024
Response from Connor Mc. on 28 Mar 2024
Hello Briane,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay. Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

Jessilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kylee - GM on 5 Mar 2024
Thank you for the fabulous review! We are thrilled to hear you enjoyed your stay.

8/10 Good

Dillan

Stayed 1 night in Mar 2024
Response from Connor Mc. on 22 Mar 2024
Hello Dillan,Thank you very much for your feedback and review. We are very happy to hear you enjoyed your stay. Please feel free to contact me directly with any additional comments that could have made your stay better.Thank you,

10/10 Excellent

Mehul, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Connor Mc. on 1 Mar 2024
Hello Mehul,Thank you very much for providing your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean and fun
Stayed 1 night in Feb 2024
Response from Kylee - GM on 28 Feb 2024
Jordan,Thank you so much for your kind words regarding your recent stay with us. We are delighted to hear you enjoyed your time in Minneapolis.

10/10 Excellent

GABRIEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice, a little inconvenient that there was no microwave. Having a newborn with us, it would have been helpful to be able to warm up some water for her bottles.
Stayed 4 nights in Feb 2024
Response from Kylee - GM on 28 Feb 2024
Gabriel,We are so sorry that you did not receive information regarding our microwaves. We do have a few available upon request as well as some in common spaces of the hotel including our lobby and 2nd floor. We are glad to hear you enjoyed your overall stay and look forward to welcoming you back again in the near future.

10/10 Excellent

Madeline

Travelled with group
Liked: Amenities
The staff at front desk were the nicest people upon check in. Everyone we talked to was exceptionally nice and went out of their way to chat with us.
Stayed 1 night in Feb 2024
Response from Connor Mc. on 24 Feb 2024
Hello Madeline,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

8/10 Good

dana, Cascade

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My husband and I visited our daughter who attends the local college. Security on premise was great and professional. parking structure had skyway into hotel which was great for cold weather. The bed though, it really just ruined the experience for us. i have stenosis in my back and can adapt to most any hotel bed however this bed was HORRIBLE! please please add pillow toppers or change out mattresses. if not unfortunately we won’t be returning which is sad bc overall we had a great experience here. if you like a very very hard mattress though you will enjoy the beds. thanks for interest in review-DM
Stayed 2 nights in Feb 2024
Response from Kylee - GM on 21 Feb 2024
Dana,Thank you for your feedback regarding your recent stay with us. I apologize to hear you felt the bed was not comfortable. We will have our maintenance team look into this further. I will be sure to pass along the positive feedback regarding our security team. We appreciate you taking the time to leave us a review.

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024
Response from Connor Mc. on 20 Mar 2024
Hello Ashley,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

Korman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Connor Mc. on 19 Feb 2024
Hello Korman,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you the next time your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and quiet; the staff were very friendly and helpful. Will definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Connor Mc. on 19 Feb 2024
Hello Deborah,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you the next time your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very clean and unique room. Parking was very easy and reasonably priced for downtown. If we were going to another concert or event in the area we'd book here again!
Stayed 1 night in Feb 2024
Response from Kylee - GM on 14 Feb 2024
Chris,Thank you so much for taking time out of your busy schedule to leave us a review. We are thrilled to hear you enjoyed your stay with us and the proximity to the venues downtown. We look forward to seeing you again soon.

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and fun to talk to
Stayed 1 night in Feb 2024
Response from Kylee - GM on 14 Feb 2024
Alexis,Thank you so much for your feedback regarding your recent stay. We are delighted to hear you enjoyed talking to our team and that they made you feel welcome. We can't wait to see you again next time.

10/10 Excellent

KIEYONN

Stayed 1 night in Feb 2024
Response from Kylee - GM on 14 Feb 2024
Keiyonn,Thank you for leaving us a 5-star review. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect location, loved the breakfast
Stayed 1 night in Dec 2023
Response from Kylee - GM on 14 Feb 2024
Dayton,Thank you so much for leaving us a review of your recent stay with us. We are delighted you enjoyed your time here and we look forward to seeing you again soon.

10/10 Excellent

Kristin

Stayed 1 night in Feb 2024
Response from Connor Mc. on 20 Mar 2024
Hello Kristin,Thank you very much for your feedback and review. We are thrilled to hear you enjoyed your stay! Hopefully we have the pleasure of hosting you again in the future when your travels bring you back to Minneapolis.Thank you,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. very nice bathroom. (The toilet could have been a little higher) Decent price for downtown location.
Stayed 2 nights in Jan 2024
Response from Kylee - GM on 14 Feb 2024
Thank you for your feedback regarding your recent stay with us and we apologize you felt the toilet was a bit to low. We look forward to seeing you again soon.

8/10 Good

Heidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kylee - GM on 1 Feb 2024
Heidi,Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and upscale feeling. Parking was easy despite being downtown!
Stayed 1 night in Jan 2024
Response from Kylee - GM on 29 Jan 2024
Jeremy,Thank you so muych for your kind words regarding your recent experience wtih us. We are delighted to hear that you enjoyed your stay along with the easy adjacent parking in the ramp. We look forward to seeing you again in the near future.

10/10 Excellent

Natisha, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Kylee - GM on 29 Jan 2024
Natisha,Thank you for the kind words regarding your recent stay. We are thrilled to hear you enjoyed your time here in Minneapolis. We look forward to seeing you again in the near future.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kylee - GM on 22 Jan 2024
Thank you so much for your 5-Star review! We are delighted to hear you enjoyed your stay with us.