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Reviews of Hampton Inn & Suites Mobile I-65@ Airport Blvd

3 out of 5
Hampton Inn & Suites Mobile I-65@ Airport Blvd
1028 W I65 Service Rd S, Mobile, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 922 reviews" "
Rating 8 - Good. 253 out of 922 reviews" "
Rating 6 - Okay. 93 out of 922 reviews" "
Rating 4 - Poor. 45 out of 922 reviews" "
Rating 2 - Terrible. 35 out of 922 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brandee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice staff
Stayed 1 night in May 2024

10/10 Excellent

Kate

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast bar was great. Room was very clean. Liked that it was Pet Friendly and they had a doggie waste station.
Stayed 1 night in May 2024

10/10 Excellent

JEAN

Stayed 1 night in May 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Bathroom sink/table is beautiful but I am 4'11" and had problems with reach.
Stayed 1 night in May 2024
Response from Amy C-Front Desk on 7 May 2024
Thank you for your feedback! We’re glad you found the room pleasant, especially the beautiful bathroom sink and table. However, we apologize for any inconvenience caused due to the height of the sink. We understand that it can be challenging for guests of different heights. Your comment is valuable to us, and we’ll take it into consideration for future improvements. If there’s anything else we can assist you with during your stay, please feel free to let us know.

10/10 Excellent

Janalee

Very friendly and helpful staff
Stayed 1 night in May 2024
Response from Amy C. Front Desk on 7 May 2024
Thank you for your recent stay with us at Hampton Inn and Suites. We hope you enjoyed your stay and see us again in the future!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a good size and breakfast was excellent.
Stayed 1 night in Apr 2024
Response from Amy C. Front Desk on 7 May 2024
Thank you for your recent stay with us at Hampton Inn and Suites. We hope you enjoyed your stay and see us again in the future!

8/10 Good

Natalie

Stayed 1 night in Apr 2024
Response from Amy C-Front Desk on 2 May 2024
Thank you for your recent stay with us at Hampton Inn and Suites. We hope you enjoyed your stay and will come back again soon!

8/10 Good

Tim H

Liked: Cleanliness, property conditions & facilities
We waited, and waited, and waited for someone to show up to the front desk to check us in even after we called to try to get someone.
Stayed 1 night in Apr 2024
Response from Amy C. Front Desk on 30 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during check-in. It is our priority to ensure that our guests are welcomed promptly and efficiently, and it’s clear we fell short in this instance.Please know that we are addressing this issue with our front desk team to improve our service and prevent such delays in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to provide you with the quality experience you expect and deserve on your next visit..

10/10 Excellent

Robbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy C. Front Desk on 22 Apr 2024
Thank you for your recent stay with us at Hampton Inn and Suites. We hope you enjoyed your stay and come back to see us again soon!

2/10 Terrible

Katy

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dirty
Stayed 1 night in Feb 2024
Response from Amy Cochran / Guest Services on 14 Mar 2024
I apologize for the inconvenience you experienced during your stay. Cleanliness is of utmost importance to us, and I regret that your room did not meet our usual standards upon check-in.We take your feedback seriously and will address this issue promptly. Our housekeeping team will thoroughly inspect and clean the room to ensure a more pleasant experience for future guests. Please accept our sincere apologies, and we hope you’ll consider staying with us again in the future.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The room door was incredibly difficult to open.
Stayed 1 night in Feb 2024
Response from Amy Cochran / Guest Services on 14 Mar 2024
Thank you for your recent stay with us at Hampton Inn and Suites. I do apologize for the inconvenience with your door. I am very sorry that happened. We do hope you will stay with us again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amy Cochran / Guest Services on 23 Feb 2024
Thank you for your recent stay with us at Hampton Inn & Suites in Mobile, AL. I hope you enjoyed your stay and will return to see us again soon.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Amy Cochran / Guest Services on 23 Feb 2024
Thank you for your recent stay with us at Hampton Inn & Suites in Mobile, AL. I hope you enjoyed your stay and will return to see us again soon.

10/10 Excellent

Jonny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It included breakfast. Friendly staff.
Stayed 4 nights in Jan 2024
Response from Amy Cochran / Guest Services on 23 Feb 2024
Thank you for your recent stay with us at Hampton Inn & Suites in Mobile, AL. I hope you enjoyed your stay and will return to see us again soon.

2/10 Terrible

Kimbelry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed for the price
Stayed 1 night in Feb 2024
Response from Amy Cochran / Guest Services on 23 Feb 2024
Thank you for your recent stay with us at Hampton Inn & Suites in Mobile, AL. I hope you enjoyed your stay and will return to see us again soon.

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from Amy Cochran / Guest Services on 23 Feb 2024
Thank you for your recent stay with us at Hampton Inn & Suites in Mobile, AL. I hope you enjoyed your stay and will return to see us again soon.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy Cochran / Guest Services on 23 Feb 2024
Thank you for your recent stay with us at Hampton Inn & Suites in Mobile, AL. I hope you enjoyed your stay and will return to see us again soon.

8/10 Good

VALERIA

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was Awesome!
Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 29 Jan 2024
THANK YOU SO MUCH!!! We LOVE getting great, positive reviews and we are super-duper excited you had such a pleasant experience! Can't wait to see you again soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the port
Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

10/10 Excellent

Jasmine

Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly… I had to check in early but the hotel was booked up. I decided to wait… really no choice… but the desk staff was so friendly and engaging that my wait time flew by!!! I used there laundry service and no lint! I loved that my clothes didn’t come back with lint stuck to my black clothes! I stayed twice in two weeks and will stay again when I visit!
Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

10/10 Excellent

Bobbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Extremely nice. Customer service great
Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

10/10 Excellent

Bobbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trop
Very nice and quiet
Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises. This hotel was clean, reasonably priced and exactly what you would expect from a Hampton Inn property.
Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

8/10 Good

Sharron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location perfect for my little shopping expeditions before I left for the cruise terminal. I also liked the size of the room and that breakfast was included.
Stayed 2 nights in Dec 2023
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy C. Front Desk on 4 Jan 2024
Thank you so much your recent stay with us here Hampton Inn and Suites. We appreciate you choosing us!We hope to see you again soon!

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

8/10 Good

Marshall

Stayed 2 nights in Dec 2023
Response from Amy C. Front Desk on 22 Jan 2024
Thank you for your most recent stay with us at Hampton Inn and Suites. We hope your experience was great and that we will see you again soon.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite hotel to stay in while visiting Mobile
Stayed 3 nights in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

8/10 Good

Rillie

Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

10/10 Excellent

Courtnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay when I come here!
Stayed 3 nights in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites and for the great comment! We hope to see you again soon!

8/10 Good

Lillie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

6/10 Okay

jeff

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient to I-65. Mattress was uncomfortable. Shower glass door inside frame had soap scum buildup. The ceiling light globe was full of debris.
Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

10/10 Excellent

molly

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with this hotel and employees Only negative no gravy at breakfast but I'll live
Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. I read your feedback about the gravy and we are looking into it! We hope to see you again soon!

4/10 Poor

Leanne, Friendswood

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Says pet friendly yet your post neglected to mention a non-refundable fee.
Stayed 1 night in Dec 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. I am sorry the website does not specify what the pet fee is, all properties are different due to different owners. We are trying to get this corrected. We hope to see you again soon!

4/10 Poor

Theresa

Disliked: Cleanliness, property conditions & facilities
being a senior booking a room for two I would have appreciated some where to sit. I was told only one chair a room. The coffee pot in the bathroom was a turn off and the floor was very sticky. The high part was when I exited my room only to find a homeless man sleeping in the hallway.
Stayed 3 nights in Nov 2023
Response from Amy C. Front Desk on 4 Jan 2024
Thank you for your recent stay with us here at Hampton Inn and Suites. We appreciate any feedback! Hope to see you again soon!

4/10 Poor

Jennifer

Stayed 1 night in Nov 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Staff was friendly and courteous. Breakfast served at 6am was very convenient for us as we needed to travel early. Great breakfast with plenty of options to choose from. Would stay here again!
Stayed 1 night in Nov 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites and the wonderful feedback! We appreciate any feedback but its always great when its positive! We hope you will visit again soon!

6/10 Okay

Benjamin

Travelled with family
Liked: Cleanliness, staff & service
Fridge was broken. Bed uncomfortable. Very springy. Ac unit not good
Stayed 1 night in Nov 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

4/10 Poor

Locy

Stayed 2 nights in Nov 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay!
Very nice accommodations and great hit breakfast
Stayed 1 night in Oct 2023
Response from Amy C. Front Desk on 3 Nov 2023
Thank you for staying at the Hampton Inn & Suites in Mobile, Alabama. We are pleased to hear that you enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts with us. We look forward to seeing you again soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Amy C. Front Desk on 3 Nov 2023
Thank you for staying at the Hampton Inn & Suites in Mobile, Alabama. We are pleased to hear that you enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts with us. We look forward to seeing you again soon!

10/10 Excellent

paul, rincon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff am was very helpful
Stayed 1 night in Oct 2023
Response from Amy C. Front Desk on 3 Nov 2023
Thank you for staying at the Hampton Inn & Suites in Mobile, Alabama. We are pleased to hear that you enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts with us. We look forward to seeing you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very clean and we noticed the staff worked hard to keep it that way...even the exterior parking lot was kept very clean. Staff were professional and friendly. Our room was clean and the beds were comfortable. We would not hesitate to stay there again in the future.
Stayed 1 night in Oct 2023
Response from Amy C. Front Desk on 3 Nov 2023
Thank you for staying at the Hampton Inn & Suites in Mobile, Alabama. We are pleased to hear that you enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts with us. We look forward to seeing you again soon!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this Hampton whenever we are in Mobile. We have always enjoyed our stay here.
Stayed 2 nights in Oct 2023
Response from Amy C. Front Desk on 3 Nov 2023
Thank you for staying at the Hampton Inn & Suites in Mobile, Alabama. We are pleased to hear that you enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts with us. We look forward to seeing you again soon!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amy C. Front Desk on 3 Nov 2023
Thank you for staying at the Hampton Inn & Suites in Mobile, Alabama. We are pleased to hear that you enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts with us. We look forward to seeing you again soon!

10/10 Excellent

KERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff!
Stayed 1 night in Oct 2023
Response from Amy C. Front Desk on 24 Oct 2023
Thank you for staying at the Hampton Inn & Suites in Mobile, Alabama. We are pleased to hear that you enjoyed your recent stay with us, and we appreciate you taking the time to share your thoughts with us. We look forward to seeing you again soon!

8/10 Good

Joseph

Stayed 2 nights in Oct 2023
Response from Amy C. Front Desk on 28 Dec 2023
Thank you for your recent stay at Hampton Inn and Suites. We hope to see you again soon!