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Reviews of Bella Casa Hotel

3.5 out of 5
Bella Casa Hotel
2nd Street Sinkor, Tubman Road, Monrovia

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 95 reviews" "
Rating 8 - Good. 33 out of 95 reviews" "
Rating 6 - Okay. 24 out of 95 reviews" "
Rating 4 - Poor. 7 out of 95 reviews" "
Rating 2 - Terrible. 10 out of 95 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Koffa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area. Clean, friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

PRINCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit noisy outside the hotel which is not their fault In all,i give them * * * * * * * * * !!!
Stayed 2 nights in Apr 2024

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities
It is a good hotel comparing the prices in this area. However, they need to change the hand towels, which are quite worn out, as well as the bed sheets.
Stayed 5 nights in Mar 2024

6/10 Okay

Heinz

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Thomas

Stayed 8 nights in Jan 2024

2/10 Terrible

Margaret

Travelled with family
Disliked: Staff & service, property conditions & facilities
I didn’t watch tv for the entire two weeks, grey stuff on screen, refused to change beddings, exposed to carbon monoxide from adjacent ac…
Stayed 12 nights in Nov 2023
Response from Theodora ( Receptionist) on 23 Feb 2024
Thanks for the review. We have television in every room maybe for some reason you don't want to watch movie. When a gray screen popped up on the screen meaning the channel is not active at that moment, all you needed was to switch to the next channel. You has a sign '' DON'T DISBTURB' at the door when you checked in. For sure no one will ever enter the room upon seeing such a sign until you can call for room service which of course you didn't do.

4/10 Poor

Judy

Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets had stains. Walked in my room to water on the floor from the mini fridge. They said they couldn’t give me a different room because someone else just checked out and it would take to long to clean. Check out time was way to early, which is 10:00 AM. by 9:30am someone was already knocking on my door asking when i was leaving. You only get one towel no wash clothes so had to go buy my own, no soaps in the bathroom to wash your body as well. I wasn’t offered no Wi-Fi, very unpleasant stay. Which i could get my money back but that’s a dream within itself.
Stayed 1 night in Sep 2023
Response from Theodora ( Receptionist) on 22 Sept 2023
I'm truly sorry to read the issue you experienced! Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. This was an error from the team, management has responded to that.Once again sorry for the inconvenience.

2/10 Terrible

Seydou, Washington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Moustapha

Business traveller
Liked: Cleanliness, staff & service
I really liked the communication skills of the receptionists. I didn't like the fact that I wasn't given a key that I could keep. I didn't like the fact that the shower wasn't working.
Stayed 3 nights in Aug 2023
Response from Theodora ( Receptionist) on 22 Sept 2023
Thank you for the compliments, hope to see you sooner. sorrThank you for taking the time to share your valuable feedback with us. While we're happy that we could provide you a pleasant experience during your stay, we regret the inconvenience caused to you due to the issue with the room keys. Issues like these are pretty uncertain, but we are extremely sorry about that. Our guests are to leave their keys at the reception whenever they are going out of the hotel. This is one of the management's decision. sorry again for the inconvenience.

10/10 Excellent

Moses David

Stayed 1 night in Aug 2023

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're planning a trip to Monrovia, Liberia.
We enjoyed our time at Bella Casa immensely. The room was very comfortable and well kept. The staff was very responsive and professional. They routinely went, "the extra mile".
Stayed 9 nights in Jul 2023
Response from Theodora ( Receptionist) on 26 Jul 2023
Thank you for your review and for choosing our hotel. we are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 Good

Hindolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Bella Casa Hotel
The property was nice. It met our expectations and the family liked it. Will recommend it to others
Stayed 2 nights in Jul 2023
Response from Theodora ( Receptionist) on 22 Aug 2023
Thanks for the compliments, hope to see you sooner.

6/10 Okay

Andreas, New York City

Business traveller
Liked: Cleanliness, staff & service
Overall, no complains. If you are looking for a reasonably-priced stay in the city, this might be your choice. It's definitely nothing fancy and needs some proper makeover. Pasta bolognese for breakfast is a unique thing I never came across before but the fresh fruits were really tasty. All staff were nice and forthcoming! Pool is great and the water very clean.
Stayed 5 nights in Jul 2023
Response from Theodora ( Receptionist) on 22 Aug 2023
Thank you for your feedback with us. Its a pleasure to hear that our team has been at your service to have a smooth transaction. We are looking forward to see you sooner.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service
This is my go to hotel in Monrovia. Comfortable, welcoming and with everything you need for a good stay.
Stayed 6 nights in Jul 2023
Response from Theodora ( Receptionist) on 22 Aug 2023
Thank you very much for such a great review, we work really hard to offer the best food and good customer service in a clean and possible environment. Hope to see you in a nearest possible time.

6/10 Okay

Costa

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

2/10 Terrible

Lifutso

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
It was not a pleasant
Stayed 4 nights in Apr 2023

4/10 Poor

Ejiroghene

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best to be very honest
For the price that was paid, I was very much disappointed. The smell of my room. No duvet. I begged for a fridge in the room.
Stayed 4 nights in Oct 2022

8/10 Good

Bill

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly
Very nice staff and helpful
Stayed 3 nights in Aug 2022

4/10 Poor

Harriett

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

2/10 Terrible

Nathaniel

Stayed 1 night in Jul 2022

10/10 Excellent

George

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I love everything about the hotel great service
Stayed 8 nights in May 2022
Response from END on 10 Jul 2022
Thank you very much, sir. Looking forward to hosting you again.

6/10 Okay

Gilbert

Stayed 6 nights in Apr 2022

8/10 Good

Michael

Stayed 7 nights in Apr 2022

6/10 Okay

Lisa

Stayed 12 nights in Mar 2022

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Over Priced
Arrived to find there was no water in the room. There was no kettle but there was tea and coffee. The phone did not work. The "premium" channels consisted of Premier League and three news channels. All not goid enough for the price asked. The AC was good and the room clean though. The location is conveinient.
Stayed 2 nights in Feb 2022

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC and internet was great compared to other places here They also have a generator power goes out all the time in Liberia also pool doesn’t look like that it’s been swam in in a long time but yet picture shows that but I didn’t want to swim anyway
Stayed 1 night in Jan 2022

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value with a clean and comfortable room.
Stayed 1 night in Jan 2022
Response from CEO on 25 Jan 2022
Thanks for the kind review. We look forward to providing an even better experience on your next visit. Please stay safe.

8/10 Good

Lekisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Sep 2021

2/10 Terrible

Serena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again.
Stayed 7 nights in Dec 2021

4/10 Poor

Gbawou

Stayed 1 night in Oct 2021

8/10 Good

Said

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Sep 2021
Response from CEO on 15 Sept 2021
Thank you for the review and as we recover from the impacts of the COVID1, we assure you that we will only get better.

2/10 Terrible

Nancy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay here again
Staff was not helpful. Hotel did not feel safe. Alot of drug use inside the hotl.
Stayed 12 nights in Jul 2021
Response from CEO on 15 Sept 2021
While we welcome reviews as opportunities to improve our services, this is totally unacceptable. Never have we had any report of drugs in our 15 years of existence as we are even careful those accept as guests. The facility is well protected with rigid security. This review is extremely reproachable! I hereby request evidences, be it photos or video, of drugs in my facility.

2/10 Terrible

Olumide

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay there
Don't stay there. The hotel is horrible and has completely run down. It a waste of money. The space is not clean and they don't have any good service. Also, they refused to give us internet that it was not working but we later found out they had internet. Nothing works here, nothing. I will never recommend this hotel, not even for one night stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Friendly staff, good service, but limited parking spaces.
Stayed 20 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Custumer service, accommodation.
Stayed 7 nights in Apr 2021

6/10 Okay

Ronald

Business traveller
Disliked: Room comfort
Ron’s stay
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very friendly and effective staff members. The air condition wasn't working well.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2020

10/10 Excellent

AL HUSSEIN

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from AM on 16 Sept 2020
Dear Mr. Hussein, Thanks for the positive review despite the COVID challenges. We look forward to hosting you again. Best regards, Amin Modad, CEO

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special to mention. Usual customary service.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of this property has the MOST AWESOME and PLEASANT Staff!!!!!!!!
Stayed 18 nights in Dec 2019

6/10 Okay

Umer

Disliked: Staff & service, room comfort
budget ordinary acceptable hotel
Ordinary place
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check-in process was fast and seamless, the rooms were clean and breakfast had enough variety.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Staff needed to be reminded for refiling the tea/ coffee sachets in the room. Fruits were missing from the Breakfast and provided after reminding.
Stayed 4 nights in Sep 2019