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Reviews of Tropicana Beach and Resort

3 out of 5
Tropicana Beach and Resort
Thinker's Village, Montserrado, Elwa, Monrovia

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 4 out of 33 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the pool and the ocean
Stayed 5 nights in Feb 2024
Response from Tropicana management on 27 Mar 2024
Thanks for staying with us!

8/10 Good

Robert

Stayed 3 nights in Mar 2024

8/10 Good

Eli

Liked: Cleanliness, property conditions & facilities
It was a good experience, just that there were no hair dryer.
Stayed 1 night in Feb 2024
Response from Tropicana management on 27 Feb 2024
Thanks a lot for staying with us and for your positive review! You are always welcome hereIn case you might need anything during your stay you can always contact our reception and they will assist

10/10 Excellent

arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the Tropicana truly went above and beyond to make my stay exceptional. I want to give a special shout-out to Williams, who, upon hearing that my sister wasn't feeling well, went out of his way to borrow a blood pressure machine from his mother's house so she could monitor her health. Not only that, but he also sourced green coconuts for her, showing genuine care and thoughtfulness. His constant smile and positive attitude made a real difference. Additionally, Titi (I hope I spelled that correctly) at the reception was incredibly helpful and accommodating, especially considering our unique situation. Alongside Williams, she worked tirelessly to ensure everything went smoothly. The housekeeping staff were equally wonderful, always cheerful and eager to assist. The restaurant team went above and beyond to accommodate us when we decided to host a dinner for friends. One suggestion would be to have fans installed outside rooms 10, 11 and 12 and in the restaurant and areas around the pool.
Stayed 2 nights in Jan 2024
Response from Tropicana management on 27 Feb 2024
Thanks a lot for staying with us and for your positive review! You are always welcome here

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Resort for 5 nights. We rented the pool for 24 girls to learn to swim and the staff and resort were very supportive. We enjoyed our stay and we will return.
Stayed 7 nights in Aug 2023
Response from Tropicana management on 1 Sept 2023
Thanks for staying with us and for the positive review. You are always welcome at the place and we'll do our best to make your stay comfortable

2/10 Terrible

Nadia

Stayed 1 night in Apr 2023
Response from Tropicana management on 1 Jun 2023
Hello and thanks for staying with us. Is it possible to clarify such a low estimation of your services so we know what to work on and how to meet our guests' expectations

6/10 Okay

Johnette

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
2nd time staying at the property. The first time was only for one night and it was a pleasant experience. This time around we stayed for a longer duration and didn’t experience the same service. Luckily the The property is still beautiful and well maintained with good dining options. Hoping to come back to a pleasant / peaceful environment.
Response from Samir on 7 Jan 2023
Thanks for your review, please kindly let us know how we can make our service better. You are welcome anytime.

4/10 Poor

Katherine

Stayed 1 night in Jan 2023

6/10 Okay

Freda

Stayed 11 nights in May 2022

8/10 Good

ERIC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Très bon hôtel posé sur le sable. Certaines chambres sont face à la mer et d’autres au cœur d’une végétation luxuriante. Chacune a son charme. Compter 1heure du centre ville. La route est souvent embouteillée car en travaux. Idem pour l’aéroport… éviter le rush sinon c’est 1:30… Personnel très agréable. 2 piscines. Nourriture de qualité Top
Stayed 13 nights in May 2022

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jan 2022
Response from GM on 16 Jan 2022
Thank you so much and you are welcome in future.

10/10 Excellent

REESHEEMA

Travelled with group
Liked: Cleanliness, staff & service, amenities
I spent my 35th birthday in Liberia, from November 20-November 25th. This was my first time in Africa in general. I must say, I had an amazing stay. The entire staff at Tropical took great care of me. The cleanliness, the hospitality, the charismatic personalities, in conjunction with great food, was a reason for me to come back. I am already placing my trip in April and I will be staying at a Tropical Resort again. I had an awesome experience. Thank you so much for the great hospitality.
Stayed 5 nights in Nov 2021

8/10 Good

Michael

Business traveller
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay while in Monrovia. Rooms are spacious, clean and COVID 19 SOPs observed.
Stayed 10 nights in Feb 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery is beautiful. Beachfront access, views.
Stayed 7 nights in Feb 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful inside and out
The suite was very clean and comfortable with attractive modern decor. The furnished deck was a wonderful spot to read, eat, and relax by the ocean.
Stayed 2 nights in Aug 2020

10/10 Excellent

Bernard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property tucked in a cul de sac in Thinker’s village. Then Staff is very attentive, the grounds are kept tidy and the food is tasty! I’ll continue to patronize the entity.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and the staff is friendly. And the food is delicious .
Stayed 4 nights in Dec 2019

8/10 Good

Colleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Monrovia
A group of six stayed here before our flight after two weeks in Liberia. It was a great place to relax and prepare for the long flight home. Four people were in the bungalows and two of us in the Villa. The bungalows were much preferred as they were cosy and quiet. We had two meals and all the food was very good. The service was also very good. We enjoyed the pool and beautiful setting! Will definitely stay here again.
Stayed 1 night in Nov 2019

2/10 Terrible

Maurice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They turned me away even though I had confirmation
I booked this here on Hotels.com, got a confirmation number, etc, but when I arrived they said there were not rooms open. The staff was not helpful and told us they couldn't reach their boss to resolve this. I had meetings scheduled and needed a place. Staff was cooperative and helped me to find another hotel ... then I found out I was paying $50 a night more than that new hotel normally makes because they give a kickback to the Tropicana staff. Don't book online with them.
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
An ok choice
Stay was ok. We had issues with check in whereby we had been quoted a price that then wasn’t honoured. So upon booking online I was then told my online booking wasn’t valid. Thankfully the manager appeared and all was fine. The bungalow was clean, spacious and quiet and the WiFi was pretty good. Food was ok and the beach was nice.
Stayed 2 nights in Jan 2019
Response from Tropicana on 10 Jan 2019
Thanks a lot and hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really nice gem in the middle of chaos. The road leading the the resort is quite undeveloped. Specifically it is a dirt road. There are lot of vendors on the road. Once you get to the resort, which has security it is a very tranquil place. The grounds are a nice and bungalows are just amazing. You can tell management and the staff work really hard to keep the property nice and clean.
Stayed 4 nights in Dec 2018
Response from John william on 9 Jan 2019
Thank you for your positive feedback. The road we are working on it with oaynesville city corporation.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Lovely, clean beach with hammocks and nice seating areas. Better to book direct with the hotel, as we booked on-line with expedia and when we arrived, they did not have our rooms. We were given alternative accommodation in a guesthouse down the road, which was clean and comfortable, but not a bungalow and not up to the same standard as the bungalows. Management were very apologetic and provided a free dinner, bottle of wine and discount on the accommodation. Unfortunately the dinner order was messed up. One of us did not get the salad and plate he ordered and when we asked the dish was not available any more. Breakfast took well over an hour to come. The food is very good and the staff are nice, but the restaurant service needs improvement.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was nice to be on the beach. Service was good. The room was nice! Bathroom needs a door. There was no water in the bungalow and could not get anybody to answer the phone. Eventually went to reception but still no body came to fix it. Checked out at midnight... spent 15 minutes to check out!... poor service!
Stayed 1 night in Dec 2018

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and kind team. Hard bed
Stayed 9 nights in Nov 2018
Response from John William on 21 Nov 2018
Thank you very much for your positive feedback. Looking forward to welcome you back soon. Thank you for choosing Tropicana beach & resort.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option to get away to the beach
Tropicana is a great option to get away from the center of Monrovia and enjoy some beach time. The bungalows are huge! There is a large sitting area and a king bed in a studio layout. The bathroom is nice and spacious and had hot water. There is a kitchen but no cookware was provided. The hotel grounds are beautifully landscaped. The main pool is large and the beach area has many seating and lounging arrangements. I would love to stay here again!
Stayed 2 nights in Nov 2018
Response from John William on 21 Nov 2018
Dear Robert... Thank you very much for your review. We are looking forward to welcome you back. Warm greetings from Tropicana beach & Resort ..

8/10 Good

Arnt

Stayed 2 nights in Oct 2023
Response from Tropicana management on 31 Oct 2023
Thanks for staying with us

10/10 Excellent

FrankLin, Kaohsiung

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and quiet
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Disliked: Staff & service
no value for money, bad service and very noisy
Very bad organisation for checkin, Room was confortable but with a tiny bathroom, no hot water and no wifi in the room. So abnormal for the price compared to others locations in Liberia. Also i arrived on Sunday and i didn't know it can so crowded and so noisy at night - so perfect place if you want to sleep in a club with loud music also lunch was horrible, a lot of time waiting for a poor food, i choose BBQ fish and they choose the cheapest quality of fish as there was too many bones and they overcooked it, so it was completely dessicated and horrible to eat. It was also very long to get the bill, and very very very long to get my change in USD as i was leaving the country i didn't want the local money - and it's cash only so i don't recommend that place
Stayed 1 night in Dec 2019

10/10 Excellent

Frederic

Liked: Staff & service, property conditions & facilities, room comfort
Cool place just front of the ocean.
Nice and safe place right in the middle of hell. Good lebanese food. Problem : they don't accept Master Cards...
Stayed 1 night in May 2018