3 restaurants, breakfast, lunch, dinner served; Italian cuisine
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Reviews of Fairmont Tremblant

4.5 out of 5
Fairmont Tremblant
3045 chemin de la Chapelle, CP 2670, Mont-Tremblant, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1002 reviews" "
Rating 8 - Good. 206 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness
Out of all the Fairmont properties I've stayed at, this was the most underwhelming. All prices were sky high. $40 valet parking per night and extra to charge your electric vehicle during that time. All drink, breakfast prices are similar to those you'd pay at the airport, yet you pay $10 grudgingly for a cranberry soda because you have no other alternative. The rooms are clean but tired, the view from the pool, average due to lack of landscaping. It's just an ok hotel. The value was not there for me and I will not stay again.
Stayed 2 nights in May 2024
Response from Francesca Celli on 21 May 2024
Dear Nancy,Thank you for taking the time to tell us about your experience at the Fairmont Tremblant.At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that you did not enjoyed your stay. We are presently renovating some of our guest rooms, and the landscaping around the pool was done last November, consequently, the vegetation needs some time to grow. We hope that you will give us another chance to welcome you in the future.

10/10 Excellent

Rehana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the 100$/night upgrade to the 7th gold floor is worth it if you are more then 1 person per room. it gives you access to the lounge area where they serve snacks/food/drinks available pretty much all day. one thing that should mentioned when staying here is they only have valet parking $45/day otherwise you have to find parking on the streets (free). the location is great, service was great. we had a small issue with our room that was an a joining room where we could hear our neighbours. we asked to change rooms and that was done without any issues. they also have a 24hour gym.
Stayed 2 nights in May 2024
Response from Genevieve R. on 21 May 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We're happy to know you've enjoyed your stay on the Gold Floor. We hope to have the opportunity to welcome you again in the future !

6/10 Okay

Hassan

The hotel is in great location very well located, great facilities to resources swimming pool and extras , but furnitures and fixture very old and need urgent attention and upgrade??
Stayed 1 night in May 2024
Response from Genevieve R. on 21 May 2024
Thank you for your feedback. Please know that our Fairmont Gold rooms were renovated this year. And we're happy to share that we are currently undergoing our phase 2 of our room renovations and will have 77 newly renovated rooms in the fall of 2024! We look forward to welcoming you again to Fairmont Tremblant !

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Genevieve R. on 21 May 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Dima

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my profound disappointment and dissatisfaction with the service I received during my recent stay at your hotel. I booked two rooms (Gold Room 721 and Room 621 on the 6th floor) for a family trip from May 18th, which was meant to be a memorable experience for my three children and my 75-year-old mother, who was visiting from Jordan for the first time. Upon checking in, I was informed that my children could not access the Gold Lounge. I understood the policy but requested an upgrade or to pay for my children's access to the lounge. My request was refused due to hotel capacity. The situation escalated when my daughter came to see me while I was at the lounge. She took a small cupcake and cookie. I did not want to create a scene and planned to explain the situation to her later. However, the receptionist approached me in a loud and rude manner, reprimanding me in front of my daughter, my elderly mother, and other guests. He also threatened to charge me $75 if any child was seen in the lounge again. I did not expect such treatment from Fairmont. I was willing to pay or upgrade to accommodate the policy, yet I was met with unprofessional and discourteous behavior. This incident not only embarrassed me but also distressed my family, particularly my elderly mother, for whom this trip was supposed to be a special experience. I hope you can address this matter promptly and ensure such incidents do not happen in the future. I look forward to your response
Stayed 1 night in May 2024
Response from Francesca Celli on 21 May 2024
Dear Dima,[4:17 p.m.] Lavoie, Julie (CMT)We are very sorry to hear that your stay was negatively affected by the situation described on Fairmont Gold. We will contact you directly to address the situation. Although we cannot change the experience you had on your last stay, we hope we will get the chance to welcome you back under better circumstances in the future. Best regards,

10/10 Excellent

georges

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Francesca Celli on 13 May 2024
Dear George,First of all we would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 Excellent

ASIB, montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Francesca Celli on 7 May 2024
Dear Asib,We would like to thank you for your score.We hope to see you soon again.Best regards,

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay with Fairmont Mont Tremblant!
Stayed 1 night in May 2024
Response from Genevieve R. on 6 May 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We hope to have the opportunity to welcome you again in the future !

10/10 Excellent

Ronald

Perfect
Stayed 1 night in Apr 2024
Response from Genevieve R. on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jason

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Feb 2024
Response from Francesca Celli on 25 Apr 2024
Dear Jason,First of all we would like to thank you for your score.We hope to see you soon.Best regards.

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff
Stayed 1 night in Apr 2024
Response from Francesca Celli on 25 Apr 2024
Dear Jason,First of all we would like to thank you for your score, our property and our staff.We hope to see you soon.Best regards.

10/10 Excellent

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francesca Celli on 15 Apr 2024
Dear Nicholas,First of all we would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 Excellent

azita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend every one to stay this hotel.It was fantastic.Breakfast was excelent.
Stayed 1 night in Mar 2024
Response from Francesca Celli on 11 Apr 2024
Dear Azita,First of all we would like to thank you for your nice comment regarding our hotel and the breakfast.We hope to see you again soon.Best regards,

10/10 Excellent

Julia

Stayed 3 nights in Apr 2024
Response from Genevieve R. on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Francesca Celli on 9 Apr 2024
Dear Kristen,First of all we would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 Excellent

Barrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and great property.
Stayed 1 night in Mar 2024
Response from Francesca Celli on 8 Apr 2024
Dear Barrie,We would like to thank you for nice comments about our service and our property.We hope to see you again soon.Best regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francesca Celli on 5 Apr 2024
Dear Chris,We would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service
The Fairmont Tremblant provided a truly relaxing and enjoyable experience. The comfort of the accommodations exceeded expectations and the staff at the front desk were outstanding, offering exceptional service throughout our stay. Highly recommended for a rejuvenating getaway!
Stayed 1 night in Apr 2024
Response from Francesca Celli on 4 Apr 2024
Dear Sonia,First of all we would like to thank you for your time and your nice comments about our property and staff.We hope to see you again soon.Best regards,

4/10 Poor

Anoop

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francesca Celli on 4 Apr 2024
Dear Anoop,We would like to hear from you more information regarding your score in order to know how we could improve.Best regards,

10/10 Excellent

Aleksandar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Mar 2024
Response from Francesca Celli on 3 Apr 2024
Dear Aleksandar,We would like to thank you about your nice comment of our property.We hope to see you soon.

10/10 Excellent

Parag

Stayed 2 nights in Mar 2024
Response from Francesca Celli on 22 Apr 2024
Dear Parag,We would like to thank you for your score.We hope to see you again soon.Best regards,

8/10 Good

joubin, Kanata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francesca Celli on 8 Apr 2024
Dear Joubin,We would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 Excellent

Shu-Xian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Tremblant on 1 Apr 2024
Thank you for the great review and for staying at the Fairmont Tremblant. We look forward to welcome you again at the Fairmont Tremblant.

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a wonderful time beautiful place and friendly staff
Stayed 2 nights in Mar 2024
Response from Fairmont Tremblant on 1 Apr 2024
Thank you very much for this Comment Mme Catalina. We look forward to welcome you again at the Fairmont Tremblant.

10/10 Excellent

Angeline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont is undoubtedly the best hotel to stay in on Mont Tremblant! The staff was excellent and amenities on point, Le Labo products added an extra star for me. The hotel could use a little remodeling but overall it’s the place to stay!
Stayed 5 nights in Mar 2024
Response from Francesca Celli on 28 Mar 2024
Dear Angeline,First of all we would like to thank you for your nice comment about our property, our staff and our beauty produits.We hope to see you soon again.Best regards,

10/10 Excellent

Ewald Arturo Richter, Key Biscayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Being so close to the ski tracks was very convenient. Furniture inside the property might need an upgrade.
Stayed 4 nights in Mar 2024
Response from Francesca Celli on 26 Mar 2024
Dear Ewald,We will like to thank you for your time and your nice comment regarding our location.Regarding our property, we will start the renovation this year, we have already renovated our Fairmont Gold floor.We hope to see you again soon.Best regards,

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Francesca Celli on 27 Mar 2024
Dear Violeta,We will like to thank you for your score.We hope to see you again soon.Best regards,

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property and very convenient to ski
Stayed 7 nights in Mar 2024
Response from Francesca Celli on 26 Mar 2024
Dear Marjorie,We would like to thank you for your score and your nice comments about our property.We are glad to hear that you enjoyed the ski.We hope to see you soon.Best regards,

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Mar 2024
Response from Genevieve R. on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We hope to have the opportunity to welcome you again in the future !

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great service
Stayed 2 nights in Mar 2024
Response from Francesca Celli on 21 Mar 2024
Dear Susan,First of all thank you for your score.We hope to see you again soon.Best regards,

10/10 Excellent

Mehmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is in a great location. The staff is great. However the rooms and decor are very outdated. The property needs a make over.
Stayed 4 nights in Feb 2024
Response from Genevieve R. on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We're happy to share that our room renovations started last year and will be on going for the next few years. We hope to have the opportunity to welcome you again in the future !

10/10 Excellent

philip, st johns

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was tremendous. Ski in and ski out. Hot tub a blessing at end of long ski day!
Stayed 3 nights in Mar 2024
Response from Genevieve R. on 19 Mar 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We hope to have the opportunity to welcome you again in the future !

4/10 Poor

Hailey

Stayed 3 nights in Mar 2024
Response from Genevieve R. on 18 Mar 2024
Thank you for taking the time to tell us about your experience at the Fairmont Tremblant. I am sorry that it did not meet your expectations; we would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and family friendly. The outdoor hot tub and pools were fantastic after a long day of skiing.
Stayed 4 nights in Mar 2024
Response from Genevieve R. on 15 Mar 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !

10/10 Excellent

gab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at Fairmount, amazing location
Stayed 3 nights in Mar 2024
Response from Genevieve R. on 14 Mar 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenience of ski in/out especially with kids. And the food options were all very tasty even the little bistro/cafe which was a convenient lunch break during skiing.
Stayed 2 nights in Mar 2024
Response from Genevieve R. on 14 Mar 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !

6/10 Okay

Ana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed here for a weekend and knew it was expensive but didn’t know they charge 60 for parking plus there’s no free WiFi. Rooms are dated although bed was comfortable. But at 600 per night it’s not worth it . It was the only available hotel but wouldn’t book again
Stayed 2 nights in Mar 2024
Response from Francesca Celli on 11 Mar 2024
Dear Ana,Thank you for taking the time to tell us about your experience at the Fairmont Tremblant. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are excited to share with you that we have started our room renovation project which will be done in phases. Our Fairmont Gold rooms are already renovatedIn order to avoid being charged for WiFI, we offer our guests to join the All Accor loyalty program. It is free of charge and offers other benefits, such as collecting points to receive monetary discounts. On your next visit, our front desk team can assist you.

8/10 Good

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderfull stay
Stayed 4 nights in Mar 2024
Response from Francesca Celli on 11 Mar 2024
Dear Bin,We would like to thank you for your score.Best regards,

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
The property was very convenient to hit the hills. The hot tube was more like a warm swimming pool . Unfortunately l had to rebook for a later date and found out that the later date was though a third party and lost out on breakfast for two days double check fine print. Over all great say had fun
Stayed 2 nights in Mar 2024
Response from Francesca Celli on 7 Mar 2024
Dear Robert,First of all we would like to thank you for your time.We ere happy to see that you enjoy your last stay at Fairmont Tremblant, although the reservation with the third party was not correctly configurated.We hope to see you again at Fairmont Tremblant.Best regards

10/10 Excellent

ASIB, montreal

Stayed 2 nights in Mar 2024
Response from Francesca Celli on 26 Mar 2024
Dear Asib,We would like to thank you for your score.We hope to see you soon.Best regards,

10/10 Excellent

bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfull
Stayed 1 night in Mar 2024
Response from Genevieve R. on 6 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mitko, Oradell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Francesca Celli on 7 Mar 2024
Dear Mikto,We would like to thank you for your score.We hope to see you again at Fairmont Tremblant.Best regards

8/10 Good

Sabrina

Stayed 1 night in Mar 2024
Response from Francesca Celli on 26 Mar 2024
Dear Sabrina,We would like to thank you for your score.We hope to see you soon.Best regards,

10/10 Excellent

gino, Town of Mount Royal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from Genevieve R. on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team!

2/10 Terrible

vincent, Toronto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is maybe a 3 star at best! I the rooms are so old and dated, and charging $1300/night for a small room js ridiculous. Fairmont needs to stop gauging people! The staff are very friendly and themselves embarrassed by the property, the condition of the rooms and the price they charge!
Stayed 2 nights in Feb 2024
Response from Francesca Celli on 1 Mar 2024
Dear Vincent,First of all we will like to thank you regarding your nice comment regarding our staff.Regarding our rooms, we have renovated the Gold rooms, as for our prices, is one of the most occupied period of the year and a festive week your last reservation.We hope to see you back.Best regards,

10/10 Excellent

Giannetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff.
Stayed 6 nights in Feb 2024
Response from Genevieve R. on 27 Feb 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team!

8/10 Good

Nancy

Travelled with family
Wait to get a coffee at T level coffee shop unacceptably long
Stayed 3 nights in Feb 2024
Response from Genevieve R. on 26 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

CLIFFORD, San Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time at the Fairmont. Sebastien in Le Comptoir each morning at breakfast was so good to our family. The ski in/ski out and ski valet is amazing. Skis on, slide 50ft down hill onto the lift. Pool and hot tub are great with poolside drinks. Choux Gras Brasserie was delicious and great wine list. Staff was incredibly kind and helpful. All in all will definitely return.
Stayed 4 nights in Feb 2024
Response from Genevieve R. on 26 Feb 2024
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !

10/10 Excellent

Ruthann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Great skiing. Great hotel.
Stayed 2 nights in Feb 2024
Response from Genevieve R. on 21 Feb 2024
Thank you for staying with us. We appreciate your feedback and we hope to have the opportunity to welcome you again in the future!

8/10 Good

William

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
An amazing location and super helpful friendly staff. The rooms on anything but the top floor, which are still very expensive, are sort of worn. The free WiFi isn’t great. The gym is well appointed but again dirty, like no one ever vacuums. It’s a shame because with some effort this could be 5 stars. The team is great which then points a finger at management
Stayed 3 nights in Feb 2024
Response from Genevieve R. on 21 Feb 2024
Thank you for your feedback. We will make sure to share with the staff who will certainly appreciate your kind words. Regarding our rooms, while it is true that only our Gold Floor rooms were renovated this year, please note that more renovations are in fact planned for the upcoming years.