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Reviews of Palazzo Mosela Alla Porta

Palazzo Mosela Alla Porta
via di gracciano nel corso 113, Montepulciano

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 115 reviews" "
Rating 8 - Good. 32 out of 115 reviews" "
Rating 6 - Okay. 9 out of 115 reviews" "
Rating 4 - Poor. 5 out of 115 reviews" "
Rating 2 - Terrible. 5 out of 115 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Camil

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Vale on 12 Apr 2024
Caro Camil, ti ringraziamo infinitamente per trovare il tempo di lasciarci questa bella recensione. Ci fa piacere leggere che il tuo soggiorno a Palazzo Mosela è stato piacevole e speriamo di riaverti presto con noi. Cari saluti da tutto il nostro Staff

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo Mosela Alla Porta was a lovely, cosy accommodation for my stay in Montepulciano. The room was delightful, characterful, comfortable, and within walking distance of everything in Montepulciano. Being at the entrance to the town it’s easy to find. But the outstanding element is the service. Valentina and the staff were quick to engage with me via WhatsApp and went to great lengths to make sure I had a great experience. Valentina was wonderfully friendly and helped reserve great restaurants and suggested wonderful cellars to visit. The level of support and hospitality here makes this accommodation really outstanding.
Response from Ludovico on 26 Mar 2024
Dear Timothy,thanks for your much appreciated feedback! Valentina has told the Staff about your politeness and such of a Valued Guest you have been to us.We hope to see you again to collect memories together in the nearest future!Best Wishes,Palazzo MoselaSanBartolomeoLiving Srl

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was brilliant!
Stayed 1 night in Dec 2023
Response from Vale on 21 Dec 2023
Hi Matthew, thanks so much for your review, we are glad to read you had good time at Palazzo la Mosela Alla Porta and we hope to see you again as soon as possible. Sincerely, the Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vale on 5 Dec 2023
Dear Anonymous, thanks for your review, you are always welcome in Palazzo la Mosela Alla Porta. Sincerely, The Staff

2/10 Terrible

Birgit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It was very difficult to find. It would’ve been helpful to have instructions on the parking situation. The room smells very strongly of a heavy perfume. It was almost unbearable. Was very cold the heater did not work, and there was nobody to help. We had somebody from a nearby restaurant actually follow us to the hotel room to try to figure out the heater, unsuccessfully. Staff is only there for short period in the morning. Ludo when he was, there was friendly and helpful
Stayed 1 night in Nov 2023

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our room had a nice little balcony with a great view of the Tuscan hillside. Although this hotel is inside the walled city parking is OK just outside the wall and a short walk. Most of the time there are no office staff here. So your keys may be left in an envelope at reception.
Stayed 4 nights in Oct 2023
Response from vale on 1 Dec 2023
Dear Terry,thanks to take the time to let us your review.It's nice knowing that you had good times at Palazzo la Mosella alla Porta and we really hope to give you the welcome again very soon.Sincerelythe Staff

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
2 couples had rooms 3 & 4. We stayed in Oct from Tues-Friday. This Hotel is convenient, Ludo was responsive, the room is large, had good air conditioning and shower had great pressure. This hotel is affiliated with a couple restaurants and enotecas. The good news is that they were amazing. The Porto di Bacco enoteca is directly across the street and has amazing wine expert. They are also a restaurant. We are at Antica di Trattoria Marzocco which was also delish. (Need reservations) the free breakfast is up the street at Pilazzo Avignonesi. They open before 8 and the service is exceptional. Selection of pastries was extensive If I had to pick this hotel apart it will be because 1) the mattress pad is vinyl which made it hotter than necessary and 2) the hairdryer for long hair is small and cheap. A few $’s from the owners could solve these issues easily. These is no elevator. But the town itself doesn’t either. The hotel is on the street. We are heavy sleepers so the nighttime dinner crowd did not bother us. I had no problem getting to sleep. Room 4 has a nice sitting area and if you open the windows you’ll get a cross breeze. Overall, this place was inexpensive and perfect for us.
Breakfast place
Hair dryer
Room 3
Windows face the street
Stayed 3 nights in Oct 2023
Response from vale on 1 Dec 2023
Dear Susan,thanks very much for your glowy review. It's really wonderful for us reading that you had great time at Palazzo la Mosella alla Porta and we really hope to give you the welcome again very soon.Sincerelythe Staff

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Uri

Stayed 1 night in Sep 2023

10/10 Excellent

assaf

Stayed 1 night in Jul 2023
Response from tanjot on 3 Aug 2023
Grazie for your feedback! We are very glad that your stay with us was a great experience! We hope to see you again!

10/10 Excellent

Hertta

Stayed 2 nights in Jul 2023
Response from tanjot on 3 Aug 2023
Thank you for your precious feedback! We are glad to know that your stay at Palazzo Mosela was great and we hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from tanjot on 3 Aug 2023
Thank you so much for your feedback, we are really glad to know that you had a great stay with us!

10/10 Excellent

Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from tanjot on 4 Jul 2023
Dear Ms Adelaide, thank you for your precious feedback! We are glad that you have stayed well and looking forward to welcome you again soon. Best Wishes,Palazzo Mosela alla Porta

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the balcony was out of this world. Fabulous host and extremely helpful. Superb restaurant .
Stayed 2 nights in Jun 2023
Response from Tanjot on 19 Jun 2023
Dear Ms Christine, thank you for your precious feedback! We are glad that you have stayed well and looking forward to welcome you again soon. Best Wishes,Palazzo Mosela alla Porta

10/10 Excellent

Lars

Stayed 1 night in Jun 2023
Response from tanjot on 3 Aug 2023
Thank you for your feedback! We are glad that you had a great stay at Palazzo Mosela

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and scenery
Stayed 2 nights in May 2023
Response from Ludovico on 7 Jun 2023
Dear Guest,thanks for your appreciated feedback! We are much looking forward to welcome you soon and send you all the best wishes.Sincerely,Palazzo Mosela alla Porta, Montepulciano

10/10 Excellent

Petru Liviu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ludovico on 28 May 2023
Dear Mr. Petru,thank you for your precious feedback! We are glad that you have stayed well and looking forward to welcome you again soonBest Wishes,Palazzo Mosela alla Porta

10/10 Excellent

Bruce

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from Ludovico on 7 Jun 2023
Dear Mr. Zuber,thanks for your appreciated feedback! We are much looking forward to welcome you soon and send you all the best wishes.Sincerely,Palazzo Mosela alla Porta, Montepulciano

10/10 Excellent

Alessandro

Stayed 1 night in Apr 2023
Response from Ludovico on 29 Apr 2023
Grazie Alessandro! Il suo feedback è molto importante per noi e ci fa piacere che sia positivo. Speriamo di rivederla presto a MontepulcianoPalazzo Mosela alla Porta

10/10 Excellent

Richard

Stayed 3 nights in Mar 2023
Response from Ludovico on 7 Apr 2023
Thank you Richard! Your feedback is much appreciated, we are glad that you have had a nice time at Palazzo Mosela alla Porta, looking forward to welcome you very soon

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mrs. P.
Check in and check out poor. No orientation. Confused because we thought we were above or attached to winery. When we found winery ourselves, we were treated poorly, not offered tastings. No tables available. Not given info on where to go to breakfast, none of other guests were either. We were all looking for “envelope” with vouchers which weren’t there. We all wandered around, finally cleaning lady let us know where to go but venue wanted vouchers. Worst was we were told we needed to book taxi day ahead to ensure service, and she would book for us. Turns out it wasnt booked but she said she could get a taxi half hour before our train was leaving. Must have been a friend not taxi, passed a taxi stand on way with plenty of taxis, her “friend” charged us $25 Euro’s to go 4kilometers. Loved the location and room. Service poor or non existent.
Stayed 1 night in Sep 2022

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location
The hotel has a great location however we had a bad experience getting to the hotel and there wasn’t anyone there to greet us. We had to look in automated emails from the hotel for instructions telling us that the girl that works there was at a different restaurant etc etc I wish they at least had a note at the hotel letting guests know about that I’m English because it is a very touristic area and we do not speak Italian. They give you a coupon for breakfast at some other restaurant that we could t use because they weren’t opened yet. Besides that the location si great and we were lucky enough to find parking about two blocks from the hotel for 10€ x day
Stayed 2 nights in Sep 2022

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quaint room, in a 13th century building, with a magnificent view of the Tuscan landscape on one side, and the main street of medieval Montepulciano on the other..
Stayed 1 night in Aug 2022

6/10 Okay

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location but lots lacking.
Really average stay, considering the price tag! Great location and view, but all else lacking. Small room, no bedside tables at all - nowhere to place water/phone etc next to the bed. Nowhere to put suitcase in the bedroom except on the floor. Only one place to plug in phone charger, near the door, sharing the fridge powerpoint. No surface around the bathroom vanity. No iron. "Breakfast included" was quite a joke... a voucher for the cafeteria around the corner, with very little ambience and no mobile reception. The voucher included a croissant (selling at €1.10) with one coffee and one small bottled fruit juice. No water included. Really below expectations when you pay €160 per night 'including breakfast'! The website pic of coffee with a view is certainly not the breakfast room as there isn't one on the property. Reception lady was very helpful (in approving a refund for the second night) but reception was mostly unmanned and hard to reach... I saw other guests often waiting for assistance as well, until someone showed up.
Stayed 2 nights in Aug 2022

8/10 Good

Maureen

Stayed 1 night in Aug 2022

10/10 Excellent

Anne, Plano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and glorious views. Excellent AC.
Stayed 1 night in Jul 2022

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Micheline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gréât location!
Gréât location, staff friendly and helpful.
Stayed 2 nights in May 2022
Response from Tanjot on 21 Jun 2022
Dear Micheline, thank you for your review. We appreciate your feedback and we invite you to stay again with us in the future!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Catherine, Silver Spring, MD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in room 6 on the top floor, which was a climb, but was rewarded with perhaps the most beautiful view ever - the valley, the vinyards - it was worth the climb.
Stayed 2 nights in Oct 2019
Response from Martina on 12 Nov 2019
Dear Catherine, thank you for your review. We appreciate your feedback and we invite you to stay again with us in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location, oh and great value for a quality unique experience.
Stayed 1 night in Sep 2019
Response from Elizabeth Marketing manager on 15 Oct 2019
We are glad you appreciated.Best regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location is great, wonderful view and just inside the arch as you enter this beautiful town. However, there are many steep and narrow steps to get to rooms and no elevator. And the breakfast that comes with the room is at a restaurant half a mile or so away _ not at the hotel. No coffee available in the room or at the hotel, not even instant coffee. These negatives would have made me rethink staying here.
Stayed 2 nights in Sep 2019
Response from Elizabeth- Marketing Manager on 15 Oct 2019
Thank you for sharing, we will take into great consideration your observations. Best regards.

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Sep 2019
Response from Elizabeth- Marketing Manager on 15 Oct 2019
Thank you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for short stay, right in town, very convenient location, parking is two minutes walking, staff very helpful
Stayed 1 night in Aug 2019

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just inside the wall and close to everything.
Pros: Friendly service and assistance provided. Clean, modern bath, comfy bed, great location. Cons: Parking (try the lot outside the gate by the pharmacy- between white lines is free). No lift and some rooms on third floor. Room 3 has a set of creaky wooden stairs into the bathroom. Overall, the location wins.
Stayed 2 nights in Jul 2019

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in a great location.
Ideal location to visit a remarkable city. Hotel is just inside the city wall at a main entry. Parking is difficult to find. Try the pay lot by the tourist info building. Parking between white lines is free. Our room was on the third floor with no elevator. The bed was comfortable but other furniture is dated. Modern washroom. Room 3 has creaky wood steps up into the washroom. Service was friendly for both checkin and room cleaning. There are a multitude of fabulous restaurants, shops, wine bars, etc. within a minute’s walk. We would definitely come back!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room on the top floor - a long way to carry bags. More information on parking would have been helpful. Awesome location !!!!!!
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel!
Horrible service and had to go somewhere else
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pete
Fabulous location and lovely accommodation. Francesca was amazing and very helpful with all the booking and local arrangements. A step out the door to restaurants, shops and wine bars. Excellent and surely will return.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, good air conditioning, lovely view.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old property with wonderfully kept rooms. Breakfast was amazing in a beautiful restaurant associated with the hotel. Guilia was wonderful, friendly and helpful Beautiful views from our top floor room. Definitely my favourite stop of our multi destination Italy trip. Highly recommended!!!
Stayed 1 night in May 2019
Response from Giulia on 16 May 2019
Thank you so much for your precious feedback! Hope to have the chance to welcome you again soon! Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Giulia on 3 May 2019
Thank you for your feedback! We hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Giulia on 17 Apr 2019
Thank you so much for your precious feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Breakfast was not served on premise so we didn’t get any.
Stayed 2 nights in Mar 2019
Response from Giulia on 13 Apr 2019
Dear Sir, thank you for your message. Unfortunately at the moment we do not have any other solution than to ask our customers to enjoy their breakfast in a close restaurant. We will do our bast to improve this aspect. Thank you again and have a nice day!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Meat Locker in Montepulciano - Terrible Service
The heating unit in the room is not adequate enough to heat the room properly and our room stayed around 50 degrees F during our entire stay. The WiFi stopped working. Our neighbors were definitely smoking in their room. We had a cold shower and we could not figure out where breakfast was served. Unfortunately we also could not find any staff to help us with any of the issues we were having within the hotel and through email we were consistently told how to operate the heater, which we were already doing properly. I spent the entire night freezing and left the hotel one-night early due to the rude staff when I complained via email. I travel often and never have found staff so unhelpful or rude.
Stayed 2 nights in Jan 2019
Response from Michael on 23 Jan 2019
Dear Guest, we are sorry you found our staff "unhelpful or rude". We checked with a technical the heating unit but he found it perfeclty working, also when our cleaner went in your room, it was heated. The WiFi unfortunately that night had a problem that we fixed in the morning before. About your neighbors, in our property smoking is forbidden and they left the palace before we could warn them. We do want our guest to spend a beautiful holiday in Montepulciano and we would like you to use the night you left free of charge. Best Regards

8/10 Good

Jasen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to its location. A Gateway to the town
Perfect place to explore Montepulciano.
Stayed 5 nights in Dec 2018
Response from All the best from Palazzo Mosela on 23 Jan 2019
Dear Guest, thank you for your review. We appreciate your feedback and we invite you to stay again with us in the future!

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Martina on 7 Nov 2018
Dear Dominick, thank you so much for your review, we are very happy you feel satisfied about your stay and of course we hope to have you again with us in future!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscan gem
We found this hotel excellent value for money, the staff, Martina was extremely pleasant and helpful. The room was a typically Tuscan but very clean, spacious with an excellent bathroom and first class shower, good pressure and good supply of hot water. The bed was comfortable and spacious. Breakfast was off site about a 5 min walk, basic continental breakfast but adequate. Location was good at the bottom of the hill of the main street in montepulciano 2 good restaurants located within metres of the hotel. Car parking good for an hilltop city, use P1 free all day if you park in the white lines not blue ones.
Stayed 4 nights in Oct 2018
Response from Martina on 17 Oct 2018
Dear Christopher, thank you so much for your words, we are very happy you feel satisfied about your stay and of course we hope to have you again with us in future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very rustic. Tough walk up 4 flights of stairs. Room was nice. View from window was spectacular!
Stayed 1 night in Oct 2018
Response from Martina on 10 Oct 2018
Thank you so much for your words, we are very happy you feel satisfied about your stay and of course we hope to have you again with us in future!