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Reviews of Four Seasons Hotel Montreal

5 out of 5
Four Seasons Hotel Montreal
1440 rue de la Montagne, Montreal, QC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 359 out of 401 reviews" "
Rating 8 - Good. 24 out of 401 reviews" "
Rating 6 - Okay. 8 out of 401 reviews" "
Rating 4 - Poor. 6 out of 401 reviews" "
Rating 2 - Terrible. 4 out of 401 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Laszlo von

Travelled with partner
Disliked: Property conditions & facilities
Where to start? Check-in person asked personal/inappropriate question. Room had hole in wall over closet, valance lighting under console had fallen off, shower closure fitting was broken off floor rendering the glass door floppy and scary. Cobweb on inside window. Worst: lack of sound-proofing made noise from Crescent Street nightclubs unbearable at night. Very poor for a "five star" hotel.
Stayed 3 nights in May 2024
Response from Christina - Reservations Manager on 16 May 2024
Dear Mr. Laszlo Von,Warm greetings from the Four Seasons Hotel Montréal! Thank you for choosing to stay with us and taking the time to share your feedback.I am sorry to hear that your recent stay was less than satisfactory. We are committed to providing a positive and enjoyable experience for all our guests, and we would appreciate the opportunity to address any issues you may have faced. We hope to have the chance to welcome you back in the future and provide you with a much-improved experience.I remain available should you wish to further discuss your recent stay among us. Kind regards,

10/10 Excellent

Corina Andreea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christina - Reservations Manager on 16 May 2024
Bonjour Corina Andreea,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards

10/10 Excellent

Lawrence, Lititz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge and other staff were welcoming and helpful. We also took advantage of the Spa, for massages, and were very happy with the service.
Stayed 3 nights in May 2024
Response from Christina - Reservations Manager on 16 May 2024
Bonjour Lawrence,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! I will be certain to share your comments with our concierge and spa teams!We hope to have the pleasure of welcoming you back soon.Warm regards,

8/10 Good

Gazmend, Staten Island

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Service not at the expected level.
Stayed 1 night in Apr 2024
Response from Christina - Reservations Manager on 16 May 2024
Dear Gazmend,Warm greetings from the Four Seasons Hotel Montréal! Thank you for choosing to stay with us and taking the time to share your feedback. I am sorry to hear that the service level during your recent stay was less than satisfactory.We are committed to providing a positive and enjoyable experience for all our guests, and we would appreciate the opportunity to address any issues you may have faced. We hope to have the chance to welcome you back in the future and provide you with a much-improved experience.I remain available should you wish to further discuss your recent stay.Kind regards,

10/10 Excellent

Marenglen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Christina - Reservations Manager on 16 May 2024
Bonjour Marenglen,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards

10/10 Excellent

Gilles, Quebec

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning, attentive staff and beautiful room full of amenities. Best hotel in Montreal!
Stayed 1 night in Apr 2024
Response from Christina - Guest Recognition Specialist on 20 Apr 2024
Dear Mr. Gilles,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards,

2/10 Terrible

Marc-Andre

Staff barged in at night
Stayed 1 night in Apr 2024
Response from Christina - Guest Recognition Specialist on 17 Apr 2024
Dear Marc-Andre,Warm greetings from the Four Seasons Hotel Montréal! Thank you for choosing to stay with us and taking the time to share your feedback. I am sorry to hear that your recent stay was less than satisfactory.We are committed to providing a positive and enjoyable experience for all our guests, and we would appreciate the opportunity to address any issues you may have faced.We hope to have the chance to welcome you back in the future and provide you with a much-improved experience. Kind regards,

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2024
Response from Christina - Reservations Manager on 16 May 2024
Bonjour Kevin,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback!We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024
Response from Christina - Guest Recognition Specialist on 17 Apr 2024
Bonjour Bethany,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

Diane, Stittsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christina - Guest Recognition Specialist on 17 Apr 2024
Bonjour Diane,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

Neil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Christina - Guest Recognition Specialist on 17 Apr 2024
Bonjour Neil,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

ran

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from Christina - Guest Recognition Specialist on 17 Apr 2024
Bonjour Ran,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards,

8/10 Good

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful and very clean. They allowed an early check in which was appreciated but the check in process was a bit awkward since they couldn’t find our name in their system and just stared at us. They added a nice touch with a cake for my husbands birthday. The hotel is close to popular street (st Catherine). We ate at the hotel restaurant and got overcharged 200$ on our hotel bill which got fixed but very concerning if we hadn’t looked into the final bill in detail. Overall we enjoyed the hotel but they do need improvement for a five star experience.
Stayed 1 night in Mar 2024
Response from Christina - Guest Recognition Specialist on 30 Mar 2024
Dear Sophie,Thank you for your comment! We are thrilled to hear that you had an enjoyable stay at our property and celebration for your husbands birthday! I would like to extend my apologies in regards to the restaurant overcharge, and am glad this was resolved. Please do not hesitate to reach out should you wish to discuss this further. Warm regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch Four Seasons experience. As expected. The best of everything!
Stayed 2 nights in Mar 2024
Response from Christina - Guest Recognition Specialist on 30 Mar 2024
Bonjour Paul, Thank you for your wonderful comment! We are thrilled you had a great Four Seasons Experience!We hope to welcome you back soon!Warm regards

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Feb 2024
Response from Christina - Guest Recognition Specialist on 17 Apr 2024
Bonjour Leonard,Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

Felipe

Stayed 1 night in Feb 2024
Response from Christina - Guest Recognition Specialist on 17 Apr 2024
Bonjour Felipe, Warm greetings from the Four Seasons Hotel Montréal! Thank you for taking the time to share with us your feedback! We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

Pierre Marc, Longueuil

Liked: Cleanliness, staff & service, property conditions & facilities
Talk about a real 5 star experience …
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Oren

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christina - Guest Recognition Specialist on 16 Jan 2024
Dear Mr. Oren,Warm greetings from the Four Seasons Hotel Montréal! Thank you for choosing to stay with us and taking the time to share your feedback.I am sorry to hear that your recent stay with us was less than satisfactory. If there are specific aspects that you would like to bring to our attention, please feel free to contact us directly.We are committed to providing a positive and enjoyable experience for all our guests, and we would appreciate the opportunity to address any issues you may have faced.We hope to have the chance to welcome you back in the future and provide you with a much-improved experience. Kind regards,

10/10 Excellent

Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location is absolutely beautiful. The staff is amazing and the hotel is spotless. The Markus restaurant which is located in the lobby is a wonderful experience and has fine dining. I recommend this hotel to anybody who wants to stay in a great location and a great property.
Stayed 3 nights in Dec 2023

10/10 Excellent

michael r

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible place . Amazing front desk . Best rooms period !
Stayed 1 night in Dec 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another fantastic stay at Four Seasons Montreal! The staff went above beyond to make sure we were comfortable and enjoyed our stay. I can’t wait to go back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Constance M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly formal professional. Fabulous from start to finish!
Stayed 3 nights in Nov 2023

10/10 Excellent

Sandra

Stayed 2 nights in Nov 2023

10/10 Excellent

Jue Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect girls weekend in Montreal!
Beautiful place with perfect location! We checked in and went shopping at Holt Renfrew's next door, then we had drinks and apps at the lounge. The room service with tablet was super fast and convenient. Then woke up and had breakfast at Marcus. Food was delicious
Stayed 1 night in Oct 2023

10/10 Excellent

amacmartin

Stayed 3 nights in Oct 2023

10/10 Excellent

john

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly, it’s been a long time since I’ve had such gracious service. From check-in to housekeeping to restaurant staff, everything was just exquisite.
Stayed 3 nights in Jul 2023
Response from Four Seasons Hotel Montreal on 8 Oct 2023
Thank you so much for taking the time to express your amazing experience and your gratitude towards our beautiful Hotel. We are so thrilled to communicate such a wonderful feedback to our magnificent team.Looking forward to welcoming you again very soon.Four Seasons Hotel Montreal.

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great and kind staff
Stayed 5 nights in Sep 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy J, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Tais

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, very high end. Get ready to pay over $100 for breakfast and for valet though.
Stayed 2 nights in Sep 2023

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an expensive hotel so my expectations are very high. The only negatives are it was a little noisy in our room and the tv did not have direct login for streaming services like Netflix.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great general location, property appeared small relative to other hotels and the shopping area had a mixed crowd; but this was expected
Stayed 1 night in Aug 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and the service was great. One hiccup where housekeeping forgot to clean our room. The hotel quickly rectified the situation and accommodated a complimentary late check out.
Stayed 2 nights in Aug 2023

10/10 Excellent

Gordon

Stayed 2 nights in Aug 2023

10/10 Excellent

Rajeev

Stayed 5 nights in Aug 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star hotel in heart of downtown Montreal
Amazingly comfortable hotel in downtown Montreal.
Stayed 4 nights in Aug 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff outstanding
Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

George

Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Travelled with family and small children
Room was great and service exceptional, just what I expected from a Four Seasons!
Stayed 1 night in Jul 2023
Response from Christina on 7 Jul 2023
Thank you staying at Four Seasons Montréal, we appreciate your feedback and are thrilled to hear that your experience was up to your expectations! We hope to welcome you back in the near future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Christina on 7 Jul 2023
Thank you staying at Four Seasons Montréal, we appreciate your feedback, I will be sure to share this with our team as well. We hope to Welcome you back soon!