We've visited this place 3 times now. The first 2 times awesome, nothing to say.
This 3rd time though.. our room was very different. Not much noise cancelling isolation, we could also see underneath the room door. Our bathroom door didn't close at all, not even trying to push or slam it. There was no hand soap, no body wash, no shampoo, nothing available for personal hygiene. The bed header and frame weren't very sturdy and the pillows were just horrible.. the smell of that wing of the hotel was unbearable as well. On top of that, there was an electricity plug outside all busted and in contact of snow!