Master Suite
Check availability

Reviews of Hotel Casa de La Loma

3.5 out of 5
Hotel Casa de La Loma
Mozart 380, Col. La Loma C.P., Morelia, MICH

Reviews

8.4

Very good

Rating 10 - Excellent. 112 out of 215 reviews" "
Rating 8 - Good. 57 out of 215 reviews" "
Rating 6 - Okay. 29 out of 215 reviews" "
Rating 4 - Poor. 7 out of 215 reviews" "
Rating 2 - Terrible. 10 out of 215 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities
Love location and view. I understand the decor and antique feel that they are going for. I just wish they paint patio furniture. Jacuzzi in mastersuite takes for ever to fill and wish they remodel or fix the plumbing and fixtures on it. The landscaping also needs to be better as tree limbs block view and at places its just out of control. I also wish they supply or offer wash clothes in the bathroom. To use for washing when showering or removing make up and brushing or washing hands.
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

ARMANDO

Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Stayed 1 night in May 2023

6/10 Okay

Inez

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
the property was cold climate - dining area. much stone and tile creates cold. The heaters are older models in the room, no rugs to absorb any warmth. I changed rooms from the first with heater not working and no hot water. The colonial style building is nice but it needs upgrading to create a pleasant environment for guests.
Stayed 5 nights in Jan 2023

6/10 Okay

Rodolfo

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita la propiedad
Stayed 1 night in Dec 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm.
Clean, comfortable, inexpensive and good location.
Stayed 1 night in Oct 2022

2/10 Terrible

Aaron

Stayed 1 night in Jul 2022

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy seguro y tranquilo y por supuesto muy limpio. Su personal muy amable
Stayed 1 night in May 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Oct 2021

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and room with a nice view of Centro.
Stayed 1 night in Feb 2022

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar. Cómodo y agradable. Volveremos sin duda
Stayed 2 nights in Nov 2021

8/10 Good

Jesús

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ilda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very cozy
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I paid extra on the room for the city view suite. Just a heads up there's a good walk of steps from the parking lot to the room itself. The room itself is nice but needs a little bit of maintenance (doors that dont close, loose door handles and equipment needing major tlc). Now i know everything is barely getting back to normal due to covid but,heres the first issue we witnessed during our stay. There's a good amount of tree blocking the view so you get half a view of the city from the bedroom. At night it looks okay but it could be better. The jacuzzi needs some work along with the water draining into the jacuzzi because it has a lot of sediment or dirt so once full, its veryunappealing to hop in for a warm dip. The bathroom layout is nice but this is the main flaw we experienced during our visit. There are alot of cracks in the cement and rocks where bugs can get in. My wife killed about 4 full sized roaches and one small black spider in the bathroom and after the first one she wasn't comfortable in the room anymore. After the 3rd she traced them coming from the cracks in the cement. To finish the night we tried ordering bottle service, after flushing the jacuzzi twice to see if we could get rid of the dirt/ sediment since it takes a while to fill, which overall it took about 2hrs before the bottle arrived to our room. At this point we didn't feel like hopping in the jacuzzi nor having a drink but since we are on vacay we finished the night drinking and watching john wick.
Stayed 1 night in May 2021
Response from HOTEL CASA DE LA LOMA on 7 Jul 2021
We appreciate each and every one of your comments to improve these details Thank you so much

10/10 Excellent

Fernando

Stayed 1 night in Jan 2021

8/10 Good

NIko, California

Travelled with family
Liked: Staff & service, property conditions & facilities
The JR Suite is very spacious. The interior design is awesome. It has a center coffee table and a dinner table on the inside. The outside patio also has a dinner table. The only observation is that the suite doesn't have a heater. We paid extra for wood for the chimney. However, the blankets are thick and warm.
Stayed 1 night in Dec 2020

10/10 Excellent

Hugo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the money
Hotel has a great location, as you can see great views of Morelia and you can go out to towns really fast. Also, rooms are large and most have terraces.
Stayed 2 nights in Dec 2020

6/10 Okay

Alejandro, Santa Clara del Cobre

Business traveller
Liked: Cleanliness, staff & service, amenities
This property has a great view if you get a suite. Otherwise you don't get much of a view. The room and property are nice. Unfortunately the parking left much to be desired. Though staff asked for keys and moved cars as needed. But what I least appreciated was the noise. And that's from the property s own water heater or boiler to heat water for showers and just constant noise. It does have a gated community. So if you go out late the guard will have to let you back in. Nice property but flaws are adraw back.
Stayed 1 night in Jan 2020
Response from RESERVACIONES on 6 Jan 2020
THANK YOU FOR YOUR OBSERVATIONS AND COMMENTS, WE KNOW THAT WE SERVE MUCH TO IMPROVE AND GIVE BETTER ATTENTION.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from RESERVACIONES on 30 Dec 2019
GRACIAS POR SU PREFERENCIA

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was prompt, professional and friendly. The hotel in general beautiful, some details need to be fixed but did not interfered with the overall enjoyment.
Stayed 2 nights in Nov 2019
Response from RESERVAS on 27 Nov 2019
THANK YOU FOR YOUR PREFERENCE

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility with kind staff.
Stayed 1 night in Oct 2019
Response from RESERVAS on 27 Nov 2019
THANK YOU FOR YOUR PREFERENCE

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Jose, Celaya, GTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, not quite what we saw on the internet and did not get the garden view we were promised but all in all our stay was good.
Stayed 1 night in Nov 2018

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morelia hotels
Definitely a great property with great attention would definitely stay here again. Even a rare upgrade happened due to double booking a room.
Stayed 2 nights in Mar 2018

10/10 Excellent

monica, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have a great time in this hotel and I highly recommend ! The room were very clean and comfortable and the restaurant has a great breakfast ❤️
Stayed 2 nights in Nov 2017

8/10 Good

Merley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

john , chicago

Disliked: Cleanliness, staff & service, property conditions & facilities
Could of been better
When I check in it was fast, but when I got to the room it did not look anything like any of the two they show me in the pictures on Expedia, the room I got was too simple no chimney. Than the second and worst things is that the comforter when my wife took a closer look she notice "Dry White Stains"!!! When I call the front desk she said no maids where on duty so they sent the bell boy to check and he kept telling me that probably was dry soap I didn't want to start an argument with him so I just told him please change my sheets and everything! He did but he was not an expert on making a bed so I told him just leave them like that. Now the minor things for me was that they never gave me a password for Wifi in my check in and they never told me if we had room service since they had a restaurant and kitchen but no menu or information about room service. Bad first impression but I won't stay there again.
Stayed 2 nights in Sep 2017

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Fer, oregon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scorpion and cockroaches, too cold,
Hotel had too many stairs not opt for handicap terrible customer service, The restaurant table was very dirty all the linens seemed they have not been changed for a long time from us , Very bad customer service at the restaurant

6/10 Okay

Anonymous

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cold
Very cold in rooms, I would stay but only in the summer

8/10 Good

Ruben F.

Liked: Cleanliness, staff & service, room comfort
Morelia golf at tres marias
It was a nice stay in the city and I had a great night city view of Morelia. I played golf the next day at tres marias in the new Morelia.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
NO TIENEN CALIDAD-PRECIO
ES UN HOTEL DEMASIADO VIEJO, EN FOTO SE VE HERMOSO, PERO HUELE SUPER MAL, NO TIENE RELACION CALIDAD-PRECIO, LAS CAMAS Y ALMOHADAS SON MUY INCOMODAS, HAY QUE SUBIR MUCHAS ESCALERAS PARA LLEGAR A LA HABITACION, NO ES UN HOTEL AL QUE YO REGRESARIA.
Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
En un buen lugar para descansar accesible camas en buen estado sin embargo empieza a faltarle mantenimiento a los muebles y amenidades de las habitaciones
Stayed 1 night in Dec 2023

8/10 Good

miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta maravilloso muy bonito hotel
Stayed 7 nights in Dec 2023

8/10 Good

Carlos Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Estancia agradable
Stayed 1 night in Dec 2023

10/10 Excellent

ULISES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpia
Bonita habitación, muy limpia.
Stayed 2 nights in Oct 2023

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Durruty Jesús

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciones agradables...
... a unos pasos del Centro de Convenciones y Exposiciones de Morelia; muy buen servicio y personal atento.
Stayed 7 nights in Oct 2023

10/10 Excellent

Evelyn Marlen

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó.! Excelente lugar para hospedarse, se siente mucha tranquilidad y el personal tiene muy buena actitud, son muy amables todos
Stayed 2 nights in Sep 2023

8/10 Good

Juan Manuel

Stayed 2 nights in May 2023

6/10 Okay

ZENDY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
El trato del personal, la mujer que nos hizo el check in no sabía utilizar las aplicaciones y se portó super grosera.
Stayed 2 nights in Sep 2023

10/10 Excellent

JULIO CESAR ESPINOZA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente muy muy bonito y seguro
Stayed 1 night in Sep 2023

2/10 Terrible

Rodrigo

Disliked: Staff & service, property conditions & facilities
Lamentablemente el hotel tiene muchos gatos dentro del predio, y no tengo inconveniente con los animales, pero deje mi auto estacionado en el estacionamiento del hotel, y uno de los gatos se subió al toldo y durmió ahí , y no tengo problema en que durmámoslas en el, pero dejo todo raspado el toldo con sus garritas, no saque el auto para evitar malos ratos y fue muy grande mi sorpresa al ver le cantidad de rasguños del gato en el auto, es un hotel de renombre en Morelia y debería tomar consideración de lo que esta pasando en el estacionamiento, no es la primera ves que tengo un disgusto en este hotel, avise a la recepcionista de lo sucedido y prácticamente hacen caso omiso a todo, es triste llegara a divertirte y pasar un buen fin de semana e irte con el coche todo rayado. Tomen en cuenta esto con sus coches en este hotel.
Stayed 2 nights in Sep 2023

6/10 Okay

Norma

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
La limpieza no fue la mejor había basura atrás de la taza del baño y un Clíp tirado
Stayed 1 night in Aug 2023

6/10 Okay

Rafael

Stayed 3 nights in Aug 2023