Superior Double Room, 1 Double Bed
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Reviews of Redesdale Arms Hotel

3 out of 5
Redesdale Arms Hotel
High Street, Moreton-in-Marsh, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 263 reviews" "
Rating 8 - Good. 80 out of 263 reviews" "
Rating 6 - Okay. 18 out of 263 reviews" "
Rating 4 - Poor. 9 out of 263 reviews" "
Rating 2 - Terrible. 1 out of 263 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Maryshannon, Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first were checking in, there was a slight snafu with our rooms. Our wonderful front desk gentleman, Ben, sent us to the bar for complimentary drinks while they sorted the situation. As we watched, there seemed to be more than one staff problem arising, which Ben smoothed everything out without batting an eye and a smile on his face. This guy, Ben, is a credit to any establishment, as his customer service skills are exemplary.. every time we saw him over the course of 4 days, he was such a joy to see. Remembered our names and would make us laugh. We loved the place, but he made the stay much more memorable
Stayed 4 nights in May 2024
Response from Joe on 17 May 2024
Thank you for the great review, wil pass your comments on to Ben.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base for visiting the Cotswolds for a couple days. Short walk from train station. Comfortable and quiet room. Had several good meals.
Stayed 2 nights in Apr 2024
Response from Joe on 13 May 2024
Thank you for the positive review.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The staff were terrific, and our meal in the pub was excellent. You can’t get closer to the center of town. Cons: My room was quite musty—not surprising, as it’s a very old building. Tried going to sleep with the window closed, but the room was stifling within an hour, so I opened it up again. Pub-goers outside had us up until 2:30 in the morning, then traffic noise started up before dawn. If you book here, be sure to request a room off the street if you can.
Stayed 1 night in Apr 2024
Response from Joe on 3 May 2024
Thank you for your review, glad to hear you enjoyed your visit overall.We understand your concerns regarding the street noise although that is out of our control and any pup goers would not be ours with our bar closing by 10.30pm, we can only apologies for any disturbance caused.

10/10 Excellent

Carol

Travelled with family
Lovely 17th Century Coaching Inn, real fire, great food, all staff very welcoming.
Stayed 2 nights in Feb 2024
Response from Joe on 27 Feb 2024
Thanks for the glowing review, glad you enjoyed your visit.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Joe on 20 Feb 2024
Thank you for the 10/10 reviw.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas get away
Check n was fast and efficient, benefits from. It’s own parking which was a must for the area. Room was a good size and a nice touch was the free Water and 1/2 Carafe of local Sherry and a good selection of Teas and Coffees. We ate in the Restaurant in the evening and the choice was good and was well presented and tasty. The included Breakfast benefited from a buffet selection and the Hot Breakfast was to order and had a good choice available. Overall very pleasant and enjoyable experience and we would certainly stay again when in the area
Stayed 1 night in Dec 2023
Response from Joe on 20 Feb 2024
Thank you for the review, glad you enjoyed your visit.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were allocated room 2 which was comfortable enough but the toilet was very poorly designed and the seat kept moving
Stayed 1 night in Dec 2023
Response from Joe on 20 Feb 2024
Thank you for the positive review, glad you had a good time.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Wonderful food, dinner and Breakfast along with a nice bar area. The team were marvellous
Stayed 1 night in Dec 2023
Response from Joe on 17 Dec 2023
Thank you for your positive review. Glad you enjoyed your visit.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas treat
The Redesdale is a lovely place to stay, it serves lovely food & excellent breakfasts. The rooms are lovely too
Stayed 1 night in Dec 2023
Response from Joe on 11 Dec 2023
Thank you for the positive review

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and outstandiing food
If you want fantastic service entwined with excellent food and an ambience of tranquillity, look no further. I stay in hotels for around 3 weeks a month and can say without hesitation that this is the best all-around service I have received for many years. The staff in this hotel are the politest and most helpful, always answering with a smile and cheerful persona. It's the perfect way to start the day and relax at the end of the day, and the food is truly outstanding. The breakfast options and quality of food was the best I have had in many years. From super fresh fruit and cereal to the most fantastic haddock or kippers (I tried all). The evening meal is available in the restaurant or the bar/lounge. Sitting next to a huge inglenook fireplace with a roaring log fire presented an unsurpassable dining opportunity experience (bar/lounge area). The whole experience of outstanding staff service, fantastic food, and ambience is all entwined to create a pure utopia. I highly recommend this to all for the staff service, food quality, ambience, and price.
Stayed 1 night in Nov 2023
Response from Joe on 11 Dec 2023
Glad you enjoyed your vist.

8/10 Good

Liza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Needs Better Customer Service
From the start of our check in, the service was great. There was a man who checked us in. We needed an electric point to charge our car and they had one right in front of our room. Perfect. The room was spacious and warm. They provided water and sherry. The place was clean and comfortable. The man who checked us in came with extra sheets to make up the sofabed which was nice of him to do. The walls are thin. There was a group next door having a party till late and my husband didn't get to sleep well on the pull out couch, while myself and my young daughter slept well in the bedroom. Breakfast is when I had poor service from one of the girls called Eva. She gave me attitude and delivered poor customer service, even trying to put me in the wrong when I asked her for a dish. Obviously, it's not a 4 or 5 star place. There were other girls working there laughing like little mean girls. I think the hotel needs to train the young employees better in how to deliver proper customer service and care for their customers. I had great customer service from the older ones. It really made me uncomfortable. I reported it and was met with an apology from another employee at the desk. For me, the hotel experience could have been a 5 star if I hadn't had that poor customer service, so I give the review a 3 star.
Stayed 1 night in Dec 2023
Response from Joe on 11 Dec 2023
Its a shame you let one issue with a younger trainee staff member hold such sway over your enjoyment of the visit.We are constantly training new and young staff as hospitality has a high staff turnover in general so its a never-ending task and they all need to start somewhere.Glad you mostly enjoyed your visit to the hotel though.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends weekend
Lovely country hotel in pretty Cotswold Town, great food and service.
Stayed 1 night in Nov 2023
Response from Joe on 20 Nov 2023
Thank you for the positive review

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
The people make this inn! They are helpful and congenial and just a delight. The food is delicious as well. The rooms are large but it does get a little loud in the morning with carts going through the parking lot.
Stayed 3 nights in Nov 2023
Response from Joe on 20 Nov 2023
Thank you for your positive review especially of our staff.

10/10 Excellent

robert

Stayed 3 nights in Oct 2023
Response from Joe on 20 Nov 2023
Thank you for the full marks rating

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at a very convenient location, close to both the train station and bus stations. The hotel room i stayed is very clean, new and tidy. Very impressive to me. The hotel staff is very nice and accommodating to our request. Excellent breakfast. I strongly recommend this hotel to others.
Stayed 1 night in Oct 2023
Response from Joe on 27 Oct 2023
Thank you for the glowing review, glad you enjoyed your visit.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base for walking and cycling around Moreton. Charming and helpful staff. Reasonable value.
Stayed 2 nights in Oct 2023
Response from Joe on 23 Oct 2023
Thank you for the review, glad you enjoyed your stay.

10/10 Excellent

Peter

Stayed 2 nights in Oct 2023
Response from Joe on 20 Nov 2023
Thanks for the 5/5 review.

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Joe on 17 Oct 2023
Sorry we didn't live up to your expectations this time

6/10 Okay

Tom

Travelled with partner
Liked: Staff & service, amenities
The food and pub were wonderful! The staff was friendly and attentive. The issue is the room wasn't as inviting as the photo indicated. The bed was dreadful! The mattress left us with backaches in the morning. The shower in the bath was like that in an RV or camper and had a bit of mildew in the corners. Parking was most convenient and the location was excellent for touring.
Stayed 2 nights in Sep 2023
Response from Joe on 13 Oct 2023
Thank you for your feedback, I will lookup your booking and look to replace the mattress.Clad you enjoyed your food and drinks in the bar.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The Redesdale Arms in Moreton in the Marsh is excellent. It is conveniently situated in the Cotswolds, in striking distance of many National Trust locations. The service, food and hospitality are first class. This is the second time we have stayed here,and like last year,it did not disappoint. The food served at the Redesdale is very tasty and varied and represents good value for money. The very friendly and helpful staff make it a must if you are wanting to stay in this part of the country. Highly recommended.
Stayed 4 nights in Oct 2023
Response from Joe on 10 Oct 2023
Thank you for the glowing review, glad you enjoyed another visit.Regards

8/10 Good

Danny, Versailles

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Sep 2023
Response from Joe on 3 Oct 2023
Thank you for the positive review.

10/10 Excellent

Diem

Stayed 1 night in Oct 2023
Response from Joe on 3 Oct 2023
Thanks for the full marks review.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 2 nights in Sep 2023
Response from Joe on 25 Sept 2023
Thank you for the full marks review.

8/10 Good

Ting

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Joe on 22 Sept 2023
Thank you for the positive review.

8/10 Good

Tyrone

Travelled with group
Liked: Staff & service, amenities
Excellent breakfast. Great staff. Good location. Property is a bit tired and needs updating.
Stayed 2 nights in Sep 2023
Response from Joe on 17 Sept 2023
Thanks for the review and feedback, as sure you can appreciate refreshing is a continuous endeavour, we have a large chunk of rooms due for refurbishment this winter with many done last winter.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and breakfast were great. We were here during an unexpected heat wave and our upstairs room was warm (didn’t bother us but might bother others). The window kept slipping closed. But the rest of our experience was so good it would be our first choice on a return.
Stayed 3 nights in Sep 2023
Response from Joe on 14 Sept 2023
Thank you for the full marks review.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joe on 14 Sept 2023
Thank you for the positive review.

6/10 Okay

Ainsley

Travelled with family
Disliked: Amenities
This hotel is missing on the little details. The staff for the most part were very friendly. We booked two rooms and one of the twin rooms the mattresses didn't even have a cover on the bottom mattress so you could see the stained bottom mattresses. There was no hairdryer or iron in one of the rooms and no face clothes either. The staff on the evening bar were short and not very friendly. For the price I would have expected more.
Stayed 2 nights in Aug 2023
Response from Joe on 29 Aug 2023
Sorry we didn't meat our usual standards for your visit.The mattress cover is a clear oversight and would have been rectified if reported.Hair driers are in all rooms in either a dresser drawer or wardrobe shelf depending on the room, again apologies if it had been removed and again would obviously have been replaced if reported.Irons are available on request, if you had called reception we would have brought one over.As with many hotels face cloth's are not part of our standard bathroom laundry offering of hand towels, bath sheet/towels and bath mat.I will look into the staff working during your stay as most of our staff are very friendly and receive positive comments.Sorry we didn't meat your expectations this time.Regards

6/10 Okay

Verified traveller

Ok stay
Room was ok in courtyard. Good size bathroom, bed was ok but really poor lighting and very dusty. Breakfast was poor, could be so much better. Good value for what we paid overall.
Stayed 1 night in Aug 2023
Response from Joe on 25 Aug 2023
Sorry we didn't meat our usual standards this time, breakfast is usually a highlight on reviews, we will look into your comments.Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third place gets the prize!
We have stayed at Moreton-in-Marsh many times before, but as both the hotels we have used in the past were fully booked this time, we homed in on the Redesdale Arms. Check-in was not a life-enhancing experience, with brusque reception and no help with our luggage. Things could only improve, and they certainly did. Our room, right by the car park (but no intrusion upon privacy) was very comfortably appointed, with two particularly charming touches: a carafe of sherry (sweet, but never mind) and, most thoughtful of all, a Guest Compendium listing not only the hotel's own amenities, but those available within and from the town. The hospitality tray was lavish, and, bless, there was both still and sparkling water. The brusque greeting when we arrived was long forgotten thanks to the friendliness and helpful efficiency of other staff members, from the amazing manager down through all the levels, who were always warmly welcoming. Breakfasts were as good as one would expect, from the well-sourced cooked (including delicious haddock, as well as, of course, English) and a lavish cold display. We had one evening meal, with an imaginative menu, and couldn't have been better looked after. The bar must get some Campari in stock, though, and learn how to make Margheritas! There was a varied mix of guests of several nationalities, all of whom seemed charmed by this example of English hospitality at its best (once past the churlish check-in). We shall make this our first choice from now on.
Stayed 2 nights in Aug 2023
Response from Joe on 25 Aug 2023
Thank you for the full and detailed review, glad you enjoyed your visit.Will look into the Campari, its as you might understand a rarely ordered thing now days and probably just been overlooked.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Time
Service was warm and helpful from the first interaction throughout the stay. Great room, pub, restaurant and overall ambiance, in a great Cotswold location.
Stayed 3 nights in Aug 2023
Response from Joe on 17 Aug 2023
Thank you for the glowing review.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, staff, and property. Easy walk from railway station with large bags. Wonderful base for day trips all around Cotswolds. Highly recommend. Fantastic full breakfast.
Stayed 2 nights in Aug 2023
Response from Joe on 13 Aug 2023
Thank you for the glowing review.

10/10 Excellent

Yimin

Stayed 1 night in Jul 2023
Response from Joe on 25 Aug 2023
Thanks for the full marks review.

8/10 Good

Josephine

Liked: Cleanliness, staff & service
The building was lovely however it seemed to lack atmosphere. It was as if the dining room had been set up that morning and tables and chairs had just arrived. The staff were very obliging and efficient. The bar was far too bright, it lacked atmosphere also and there was no-one in it, very uninviting. The bedroom was clean and stylish. The view from the window was not great. Rubbish, cardboard and unused items were strewn across the ground. It was obviously the service area for the kitchen and not great to look out on. It could so easy have been tidied up - without much effort. All in all a good couple of nights for the money paid. Would recommend for sure.
Stayed 1 night in Jul 2023
Response from Joe on 13 Aug 2023
Hi Josephine,Glad you enjoyed your visit overall.Couple of your points seem unusual, while I cant recall back to the dates you stayed it sounds odd for the bar to be so quiet as we have one of the busier one in town and in general are full with all tables in use most nights. Must have been a random particularly quiet evening.Regarding the rubbish outside, this seems odd as our service area is round to the rear of the hotel and isn't viewable from public areas, the only thing I can think of is perhaps you were in one of the rooms that partly overlooks the courtyard behind the shops next door which is obviously out of our control.But either way glad it didn't spoil your visit.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very good in all respects as was the breakfast. We had evening meals in the restaurant as well and they were excellent. The Cotswold mess dessert, a mango and passion fruit variation on Eton Mess is highly recommended. the hotel is a good base for exploring the Cotswolds.
Response from Joe on 13 Aug 2023
Glad yo enjoyed your visit to the cotswolds.

4/10 Poor

Philip

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
A very small cramped room carpet worn out bathroom basin to small for tap mould surrounding the bath damp smell present no access to court yard very limited menu breakfast was always rushed
Stayed 4 nights in Jul 2023
Response from Joe on 13 Aug 2023
Hi Phillip,Sorry your visit wasn't up to your expectations, I will look into the issues in the bathroom and about carpet you mention although the room type you book is advertised as a 'Small Double' and access to the courtyard is restricted as it is not private and would allow guests to intrusively overlook into other rooms, making it for everyone's benefit that the courtyard is not accessible.

6/10 Okay

Mark

Stayed 1 night in Jul 2023
Response from Joe on 13 Aug 2023
Thank you for the review.

10/10 Excellent

Patricia

Stayed 3 nights in Jun 2023
Response from Joe on 2 Jul 2023
Thanks for the full marks review

8/10 Good

Peggy

Liked: Cleanliness, property conditions & facilities
Excellent staff
Stayed 3 nights in Jun 2023
Response from Joe on 27 Jun 2023
Glad you enjoyed your visit.

10/10 Excellent

Christopher

Liked: Staff & service
Stayed 1 night in May 2023
Response from Joe on 27 Jun 2023
Thanks for the full marks

10/10 Excellent

Steve

Stayed 1 night in May 2023
Response from Joe on 27 Jun 2023
Thanks for the positive review scroe

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from JTR on 4 May 2023
Thanks for the 10/10 review

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and value for money
Great location - right in the center - most of the best villages to visit are close and well connected. Value for money. Also, a plethora of good eateries near the hotel - italian/indian/european. Really helpful and polite staff - would definitely recommend and visit again.
Stayed 3 nights in Apr 2023
Response from JTR on 4 May 2023
Thank you for the great review

10/10 Excellent

Reynald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay, staff are very helpful..breakfast was also nice…will stay again in the future
Stayed 1 night in Apr 2023
Response from JTR on 4 May 2023
Look forward to seeing you again, thanks for the review.

8/10 Good

Julie

Stayed 1 night in Mar 2023
Response from JTR on 4 May 2023
Glad you enjoyed your visit

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from JTR on 4 May 2023
Thank you for the 10/10 review

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely country hotel, room was ideal and had all we needed, meal at night was very good and breakfast great, they were having some renovations but did not trouble us at all. For the price it was excellent and will stop there again
Stayed 1 night in Mar 2023
Response from JTR on 4 May 2023
Thanks for the positive review, glad you enjoyed your visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 1 night in Jan 2023