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Reviews of Best Western Morton Inn

2.5 out of 5
Best Western Morton Inn
150 W Ashland St, Morton, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 420 reviews" "
Rating 8 - Good. 110 out of 420 reviews" "
Rating 6 - Okay. 22 out of 420 reviews" "
Rating 4 - Poor. 13 out of 420 reviews" "
Rating 2 - Terrible. 5 out of 420 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities
The appearance of the hotel inside was warm and welcoming and felt like being home away from home.
Stayed 1 night in May 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was very nice. The breakfast buffet could have been a lot better but was okay. I would definitely stay there again.
Stayed 1 night in May 2024
Response from dave on 12 May 2024
"Thank you for sharing your feedback! We're delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed your comfortable room. We appreciate your comments regarding the breakfast buffet and will certainly take them into consideration as we strive to improve our offerings. We look forward to welcoming you back on your next visit, and we'll do our best to make your stay even more enjoyable. Safe travels until then!"

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was very easy to access from the highway and was convent to many different amenities. It was also nice that the hotel had 4 different EV chargers. The breakfast was a bit below par. Also the toilet in our room rocked terribly and needed to be serviced.
Stayed 1 night in May 2024
Response from DAVE on 10 May 2024
We are truly sorry to hear about your experience during your recent stay with us. We appreciate your compliments regarding our convenient location and EV chargers. However, we understand that the breakfast fell short of your expectations, and we apologize for any inconvenience caused by the issue with the toilet in your room.Rest assured, your feedback has been shared with our team to address the areas of concern and to ensure that similar incidents do not occur in the future. We strive to provide all of our guests with a comfortable and enjoyable stay, and we regret that we did not meet your expectations on this occasion.We hope to have the opportunity to welcome you back in the future and to provide you with the excellent experience that you deserve. If you have any further concerns or feedback, please do not hesitate to reach out to us directly. Thank you for bringing these matters to our attention.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Maintained and clean. Updated decor. Rooms very comfortable. Staff is friendly and courteous. Ive stayed 4 times now. Love it.
Stayed 1 night in May 2024
Response from dave on 8 May 2024
Thank you for your glowing review! We're thrilled to hear that you've had consistently positive experiences during your four stays with us. Maintaining cleanliness and comfort is a top priority, and we're delighted that our updated decor and friendly staff have contributed to your enjoyment. We look forward to welcoming you back for many more enjoyable stays in the future!

10/10 Excellent

Kevin, BURLINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from dave on 8 May 2024
Thank you so much for your kind review of our hotel. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from dave on 2 May 2024
Thank you so much for your kind review of our hotel. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Patricia, Lake Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and so many little thoughtful things that make a difference when you are traveling. Free latte machine in the lobby, a nice book case, good breakfast and the coffee is great! Very nicely decorated. Very clean.
Stayed 2 nights in Apr 2024
Response from dave on 2 May 2024
gear Guest Patricia Sounds like you had a wonderful stay! It's always refreshing when a hotel goes the extra mile to make guests feel welcome and comfortable. The free latte machine and well-stocked bookcase are definitely nice touches. And who can resist a good breakfast with great coffee? Thanks for sharing your positive experience!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very friendly service, nice pool, comfortable beds.
Stayed 1 night in Apr 2024
Response from dave on 2 May 2024
Thank you so much for your kind review of our hotel. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Julie

Very helpful staff. Clean and reasonably priced
Stayed 1 night in Apr 2024
Response from dave on 21 Apr 2024
Thank you so much for your kind review of our hotel. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place to stay
Stayed 2 nights in Apr 2024
Response from dave on 13 Apr 2024
Thank you so much for your kind review of our hotel. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice visit.
Stayed 1 night in Mar 2024
Response from dave on 24 Mar 2024
Dear Guest Thank you for stay with us. at Best western Morton inn

8/10 Good

Blair

Stayed 1 night in Mar 2024
Response from DAVE on 5 Apr 2024
THANK YOU

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from dave on 24 Mar 2024
Dear Guest Thank you for stay with us. at Best western Morton inn

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, staff was very nice. You could hear noise in hallway and at desk from the room.
Stayed 1 night in Feb 2024
Response from dave on 9 Mar 2024
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from dave on 22 Feb 2024
Dear Guest Thank you for stay with us. at Best western Morton inn

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from dave on 9 Feb 2024
Dear Guest Thank you for stay with us. at Best western Morton inn

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from dave on 7 Feb 2024
Dear Guest Thank you for stay with us. at Best western Morton inn

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fully remodeled 1 year ago. It was very nice. Customer service was great. Nice staff. Room was nicer than expected. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from dave on 1 Feb 2024
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

8/10 Good

Monika

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dave on 27 Jan 2024
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

6/10 Okay

Lee

Stayed 1 night in Jan 2024
Response from dave on 9 Jan 2024
Thank you for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations.we try to provide better service.your next stay.

10/10 Excellent

Richard, Indianapolos

Stayed 2 nights in Dec 2023
Response from dave on 1 Feb 2024
Dear Guest Thank you for stay with us. at Best western Morton inn

10/10 Excellent

Richard, Indianapolos

Stayed 3 nights in Dec 2023
Response from dave on 1 Feb 2024
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Richard, Indianapolos

Stayed 1 night in Dec 2023
Response from DAVE on 1 Jan 2024
Dear Guest Thank you for stay with us. at Best western Morton inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from dave on 30 Dec 2023
Dear Guest Thank you for stay with us. at Best western Morton inn

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very pleasant! Will stay again!
Stayed 2 nights in Dec 2023
Response from dave on 11 Dec 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and close to eateries and gas.
Stayed 1 night in Dec 2023
Response from dave on 11 Dec 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel friendly staff
Stayed 2 nights in Nov 2023
Response from dave on 6 Dec 2023
Dear Guest Douglas Thank you for stay with us. at Best western Morton inn

6/10 Okay

Kristen

Travelled with partner
Liked: Cleanliness, staff & service
Bed was comfortable and property was clean. However, the water temperature was just tepid, which made for an uncomfortable start to our day.
Stayed 1 night in Nov 2023
Response from DAVE on 30 Nov 2023
Thank you for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations.we try to provide better service.your next stay.

8/10 Good

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great except for when they decided to vacuum at 4am!
Stayed 1 night in Nov 2023
Response from dave on 25 Nov 2023
Thank you for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations.we try to provide better service.your next stay

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We came in late but we were greeted with kindness. Our room is nice and everything sparkling clean. Interstate traffic is noisy, but we wanted a place that was quick & easy to get to for one night. Excellent!
Stayed 2 nights in Nov 2023
Response from DAVE on 22 Nov 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

8/10 Good

Arturo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from dave on 14 Nov 2023
Dear Guest Arturo Thank you for stay with us. at Best western Morton inn

10/10 Excellent

Shqiponja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in! Polite staff and very clean!
Stayed 1 night in Oct 2023
Response from dave on 3 Nov 2023
Dear Guest Shqiponja Thank you for stay with us. at Best western Morton inn

8/10 Good

SANDY

Business traveller
Liked: Staff & service, room comfort
Good enough
I stayed at this hotel because of the reviews on hotels.com. it's not that it was bad in any way, it just wasn't great. I think it's a good enough Hotel at a good enough price but nothing special. It looks like they have made some upgrades recently and they look good but they have a long way to go in the rooms. Lots of details that make it look old and past its prime.
Stayed 1 night in Nov 2023
Response from DAVE on 3 Nov 2023
Thank you for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations.we try to provide better service.your next stay.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from DAVE on 3 Nov 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from dave on 31 Oct 2023
Thank you for stay with Best western morton inn

10/10 Excellent

Loni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DAVE on 29 Oct 2023
Thank you for stay with Best western morton inn

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from DAVE on 22 Nov 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

8/10 Good

Sigrun

Stayed 1 night in Oct 2023
Response from DAVE on 22 Nov 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

8/10 Good

Justin

Stayed 1 night in Oct 2023
Response from DAVE on 29 Oct 2023
THANK YOU

10/10 Excellent

Ted

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel with very friendly staff!
Stayed 1 night in Oct 2023
Response from dave on 31 Oct 2023
Thank you for stay with Best western morton inn

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
The room was clean, front desk very concerned if room was ok. Bed was comfy. I gave four stars because the sheets and towels were like sandpaper. Think it has something to do with laundry process.
Stayed 1 night in Oct 2023
Response from dave on 25 Oct 2023
HelloJANET Thank you for stay with us. we noticed your issue and update those all supply asap. give us one more opportunity we provide agin super hospitality with updated supply.

10/10 Excellent

DOUG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean throughout. Good breakfast. Comfortable room
Stayed 1 night in Oct 2023
Response from dave on 22 Oct 2023
Thank you for stay with Best western morton inn

10/10 Excellent

CLINT GILLELAND

Stayed 2 nights in Oct 2023
Response from dave on 17 Oct 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

8/10 Good

Curtis

Stayed 1 night in Oct 2023
Response from ave on 31 Oct 2023
Thank you for stay with Best western morton inn

8/10 Good

Lashaunda

Stayed 2 nights in Oct 2023
Response from DAVE on 29 Oct 2023
Thank you for stay with Best western morton inn

10/10 Excellent

STEVE, Altoona

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and up to date.
Stayed 1 night in Oct 2023
Response from DAVE on 9 Oct 2023
Thank you for stay with us.

10/10 Excellent

Kiley, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, clean, comfortable
Stayed 2 nights in Sep 2023
Response from dave on 29 Sept 2023
Thank you for stay with us

8/10 Good

Greg

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from dave on 25 Sept 2023
Thank you

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. The staff went out of their way to help.
Stayed 2 nights in Sep 2023
Response from dave on 20 Sept 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn

10/10 Excellent

CLOYD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from dave on 20 Sept 2023
Thank you so much for your kind review of our hotel. So glad that we were able to make your holidays pleasant for you. We try to make everyone feel as welcome and comfortable as possible. I am glad to hear that we could do that for you. Please come and stay with us again Best Western Morton inn