All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The front attendant act as if we were not welcomed. I rented a queen room with two beds and he said I didn't indicate it was two of us. Also, he had an issue with everyone I attempted to park my work truck. I am a trucker, so I travel all through the US. I WILL NOT BE STAYING HERE AGAIN!
kelly
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Kelly,We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Lilith#Team6
8/10 Good
raymond
Business traveller
9 May 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Needed room service ran out of towels stayed 4 days, it good
raymond
Stayed 4 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi RaymondThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6
6/10 Okay
Linda
3 May 2024
Disliked: Staff & service
Poor tv connection. Pixled in/out. Poor internet, very slow. No password? Doesn’t sound very safe. Drapes falling off on one end.
Linda
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Linda, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6
6/10 Okay
Darryl
Travelled with partner
3 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was ckean but this property is not in great condition. The paint on our door is peeling, the ceiling has cracks in it and the water taps are in need of maintenance. Noise from other guests comes through the walls as well.
Staff were polite & helpful
Darryl
Response from Brand Experience Team on 14 May 2024
Hi Darryl, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
6/10 Okay
Jonathan
Travelled with group
2 May 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Affordable rooms for a quick rest when travelling through. Had a couple bugs in our room but beds looked clean and were comfortable. No shampoo or conditioner in the bathroom.
Jonathan
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Jonathan, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
The area is safe and quiet, the rooms are clean and well equipped, the service is friendly, and although breakfast is not part of their regular service, they do provide good coffee. There are plenty of places within walking distance for breakfast, lunch and dinner. I would return.
Mario
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
Not a lot of amenities but was just what we needed. Very clean and the desk staff were friendly, helpful, and courteous. Shout out to Tish especially! She went above and beyond.
Jill
Stayed 2 nights in Apr 2024
Response from Karly on 18 Apr 2024
Dear Jill,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
The property staff went above and beyond to make our stay fantastic. The room was clean, well stocked, comfortable, and quiet. Couldn't ask for more, we'll be back again!
Homer
Stayed 2 nights in Apr 2024
Response from Karly on 10 Apr 2024
Dear Homer,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
We stayed here with a last minute change to view the eclipse. Beggars can't be choosers, right? The room was very basic. One queen bed, one chair. Clean enough. The room desperately needs repair. Mattress was over worn and sunken in. The shower curtain rod was only hanging on by a thread, hung so low the shower curtain wouldn't stay shut and would gather at the middle. (one of those curved rods). The bathroom doorknob was about to fall off. The holders for the towels were missing the protective outer edge. (sharp edges) The room had a peculiar smell. The cleaning was basic. The corners and baseboards were filthy. This motel needs an upgrade! I cannot recommend this motel to anyone. Find something else.
Bobbie L
Stayed 2 nights in Apr 2024
Response from Karly on 10 Apr 2024
Dear Bobbie L,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
Dear Mary Grace,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
8/10 Good
Josephine
Travelled with family
29 Mar 2024
Liked: Amenities
Was a nice, convenient stay
Josephine
Stayed 1 night in Mar 2024
Response from Karly on 29 Mar 2024
Thank you Josephine for the feedback. We are so glad you enjoyed your stay. Please let us know how we can improve to earn a 5/5 rating on your next stay with us. We hope to see you back soon!
Seban,Thank you for the review! We are delighted to hear you had a great stay with us! Hope to see you back again soon.
8/10 Good
Linda
20 Mar 2024
Linda
Stayed 1 night in Mar 2024
Response from Karly on 10 Apr 2024
Linda,Thank you for leaving a review.
10/10 Excellent
tyler
12 Mar 2024
tyler
Stayed 1 night in Mar 2024
Response from Karly on 4 Apr 2024
Dear tyler,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
Friendly staff. Our room was renovated. It was clean. Heat worked. Dont judge a book by its cover, the outside looks like its in disrepair. It looks like they are working on updating the outside.
Kristine
Stayed 1 night in Mar 2024
Response from Karly on 8 Mar 2024
Dear Kristine,Thank you for the review. Thank you for taking the time to notice that we are indeed making repairs. We are glad you enjoyed your stay and we hope to see you back in the near future!
Dirty towels on sidewalk…place appears very sketchy
Karen Howell
Stayed 1 night in Mar 2024
Response from Karly on 8 Mar 2024
Dear Karen,Thank you for taking the time to leave a review. Your comments are appreciated.
10/10 Excellent
Luke, Greeley
24 Feb 2024
Luke
Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Luke,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
Gary,Thank you so much for the 10/10 review! We are so glad you enjoyed your stay and we hope to see you back soon!
6/10 Okay
Nikki
Travelled with pets
6 Feb 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Desk Clerk, Tish, was very nice and welcoming. The room was clean and everything worked. The outside of the motel was very rundown. The door to my room was falling apart and bent when I opened it.
Nikki
Stayed 1 night in Feb 2024
Response from Karly on 8 Feb 2024
Dear Nikki,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
John
Travelled with family, Travelled with pets
20 Jan 2024
John
Response from Karly on 26 Jan 2024
John,Thank you for taking the time to leave a review. We hope to see you back soon!
Debra,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!
We were pleasantly surprised by how nice this Motel 6 looked! The room was nicely updated including the bathroom. Thank you!
Tammy
Stayed 1 night in Dec 2023
Response from Karly on 1 Feb 2024
Dear Tammy,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.
10/10 Excellent
KYLE, Atlanta
1 Jan 2024
KYLE
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Kyle,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
4/10 Poor
Carmel
29 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Carmel
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Carmel,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
Crystal,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
Billy,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!
Response from Brand Experience Team on 20 Dec 2023
Hi Michael,Thank you for the amazing review! Maz K.#Team6
10/10 Excellent
Christy
6 Dec 2023
Christy
Stayed 1 night in Dec 2023
Response from Management on 8 Dec 2023
Christy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 10/10 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
2/10 Terrible
Sharon
Travelled with partner
29 Nov 2023
Disliked: Staff & service, amenities
They charge your card for $50 that you get back the next day. It’s a pet deposit. I didn’t have a pet. This is not told in advance
Sharon
Stayed 1 night in Nov 2023
Response from Sam on 29 Nov 2023
Ms SharonPlease accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concerns.We do not charge a deposit for pets, We charge the deposit for the room. You can look at the deposit policy under Important Information subheading Fees. https://www.expedia.com/Mount-Vernon-Hotels-Motel-6-Mount-Vernon.h1797820.Hotel-Information?chkin2023-12-05&chkout2023-12-09&x_pwa1&rfrrHSR&pwa_ts1701278105129&referrerUrlaHR0cHM6Ly93d3cuZXhwZWRpYS5jb20vSG90ZWwtU2VhcmNo&useRewardsfalse&rm1a2®ionId2463&destinationMount+Vernon%2C+Illinois%2C+United+States+of+America&destTypeMARKET&latLong38.317271%2C-88.90312&trackingDataAAAAAQAAAAEAAAAQsT0IwnRadJ9kr4vOdrxUar6y8jIt-Z94HdiR88kD3-cRdUMf7qaofxkLpq84bYFZODfPY5eBLlda-O3Eh6hed11w9MlwholX2U-BJQV4THX_E7ulXRdX8iC64nsj0e-jVYR_TghbDeD4cedf6fPFoxDaie16qA-0AShBnJ2lmTvra7r5bQChn7nF-QA3g3tbhaHZMalRG3mC2GuyxrBJz-unOU2_nSjSqPwNUBj-1uVurD8dLiRf7HrspSwpmZE1k4PXFwdJp1uQONP4HMWFQYa6yBKZm1Ipq1jfswUtm_KjTc-1SAKRE_MeH7qpJOqLy3qCNn5xTE70oWCuejtXJ8ayPCG6PYEtxbZSBaL4G-qNJ3L7RLTLqqusE_u6QBJ0PHUMFiDXq69KkqG5cuGyJAMkM0wxUM74r766Hqy94_mD5TC913Ax8XUEGEdwqali75N5XYAOQwdBr_GoH_eWy4VX3DdOBfP_Tunqownejt5wivIv9IEUmQELesgNBbk8b6eQMyYb-8-AU1z-Mm72Ob23UU4E069gUcY2fCZu309p_Djj2sRZsqwTCohvjQBZMfrem-cyulwU-UNoVCmqV_muisQ5Wcok944hW5y3EEsf3pUHDL1U0V8NWjEioV73fyrtYrnibYnIJs6wuJXpLlBN_W4bV0X0a5iPZTY16LHpFXwA1ddV8QJD1XM0XMnQZuawzEjmyNaGnyXSoPmguWKmtAZT3OJykX7euyEdbKL3NlpC1HNTPAix3lYWbECDQjkYe1Rs0afiRBC-NnoR9HmSt9n7TKte1IjnqX_dP02YuFCcXyBqlCBBM0u0V0IfuqXkTleH1TyJSqHDkY1f7VDIk8nZKje8mWIswZlgW76uM-kbaJ_pXQYVBNervMNLgVPjzvyQQaR65nJA6yAONsX7qCFOQlv06pDXvRgDvFfpNnENWjM4lQwOreGYtU6FuLX4ztrgCPnrimb0I1ty3Zy10X068bUWD-PZzx4BRDp-gRDk4rqEiaUwFYMdJ0wWZ0_VHTZVmet-boBo-JpnexFHfQ6gHe84NieA7kRtdWvJvbeGyEjeqbDommGZpOyJO04wAW1Ry3w3NI1dsIiPfhMF3uuL-nmsq6zEOoQyC9BGGwaJUuhhkfNXCzYkck6X7zpLPpTpdx5PReWyEMuyjYIZLf-p9gEVRxcmMs9Mp6I72_dx1hy6hMSESjuZOplUgQV5GAxpiNnTOjKNGBaEsEe0kCbMUihKxCQQCJUeDDuRBXBzq5xFdepZPinWEaW5t9lJam-NkUBzT0-odCb4sRW4Vj7KJIk8-O5zUFQVkhcA_FIPT36LTQv_3wB3OgNfHmfOS-ABt7tkOaFbkk4UFjeMo9VT-ZGtkv0LOZsjb34G58ifiP7pcWwBd1dlw6lsPLZ196Pb4mBs5YsCTXC9ueRhf_YNOpWTPUFf___wWXYrQug2h_CVlBj9IcnQzSzx5AZtUkxloIw7VpRqkV4dxpUaW9QHLxUEcHXG4BgFvOa8-85atAaN81yOvvJn99av365-QBnw_3nPNAqIam58m_q3bvTUc6KjXPKw19k47JGa3G1lcUve4RomZHv3DN5Iar4IiyhhN3899F2HXhWTWtrNqLatqaDzhHY6AF6D2JSo6aDqXwrL-NciQKMBlxTi1FpE2WcVMYXZFV2Bco_DPO4XohkTPBgV4UYDkUT8azPUm3QQhz81g_OEo4HdtW2aL8wlF5vTFfwPyd0L0cugoScFB_GYw4KHTYhgMZmH0FhRTjPxbvk8qnUuziVP-bb2lklHdSA_PsLXXIPzL_ASQSezLhqpjG5WlaQU0D0WLu0CZ3p-OIZfpS4ERmTqxoqh1IvG_00SVv1XCwwgBgj3wB2UMBsb_4SWegI27TcZbEUjN_sXjJAwpXn1xbyRoGl6iAEpKhkL-btQi1fycRvYpHzp6myqscdro8Ywi13y-Kk-pmnckdYQrAyNRO6Fri-pFo9eWJX2jCTuLHJh1_MusJ-0SpUxFly_06q37ppLIRKj5mA51qTwHdp8n46I5idA&rank1&testVersionOverrideButtercup%2C39483.0.0%2C47230.158373.1%2C49619.150273.0%2C48676.160236.2%2C48304.159182.1%2C50206.153476.0
6/10 Okay
Michael
20 Nov 2023
Disliked: Property conditions & facilities
Michael
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Michael,Thank you for the review. We hope to see you back soon.
Nice and clean. Water pressure was pretty low but there could have been a leak somewhere. All in all ok place.
Vicki
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Dear Vicki,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.
Our non-smoking room smelled like stale cigarette smoke. Ozone that place or do whatever you can to eliminate that odor!
Travis
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
6/10 Okay
Burt
Travelled with pets
24 Oct 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Good for the price. Clean and comfortable beds. Truck noise from adjacent lots was annoying
Burt
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Burt,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6