Pillow-top beds, desk, blackout curtains, iron/ironing board

Reviews of Baymont by Wyndham Muncie Near Ball State University

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 126 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 242 out of 1002 reviews" "
Rating 4 - Poor. 214 out of 1002 reviews" "
Rating 2 - Terrible. 185 out of 1002 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Gina

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mirrors were all dirty and the tile floor was sticky.
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Gina,We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean environment is a top priority for us, and we regret that we fell short in this instance. Your feedback is valuable, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 19 May 2024
Dear Kristen, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

2/10 Terrible

Debbie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We stayed three days and there was no housekeeping service at any time. our room was never serviced, no supplies, no towels, nothing. When I asked about the lack of housekeeping, I was told there were only two housekeepers on duty that day. There were only 10 cars in the parking lot so I find it difficult to believe no one had time to drop off fresh towels and toilet tissue. There were other maintenance issues with the room like the refrigerator wouldn't close because of ice build up in the freezer and the tub faucet was so loose, we were afraid to turn the shower knob for fear it would fall off. When we brought the refrigerator issue to the attention of the one attendant we could find, we were told to just leave the door open and let it melt off. Needless to stay we will not be staying at this property again, nor at any Wyndham property if this is their standard of operation.
Stayed 3 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Debbie,We apologize for the unacceptable lack of housekeeping service during your stay and the maintenance issues you encountered. Your experience does not reflect the high standards we strive to maintain. We understand your frustration and disappointment and sincerely apologize for any inconvenience caused. Rest assured, we will address these issues with our team to ensure that such shortcomings are not repeated in the future. Your feedback is valuable to us, and we will use it to improve our services. We hope you will reconsider staying with us in the future so we can provide you with the excellent experience you deserve.Sincerely, Hotel Manager

4/10 Poor

Stephanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not maintained at all. It looks nothing like the pictures online. There was a huge pile of dog feces in the lobby, there were holes in the doors and walls, the sheets were stained, the lights were missing covers, the outlets in the room were loose and did not function properly, the outer doors did not lock so anyone could enter the hallways leaving it very unsafe. The pool and workout rooms were closed due to renovation but no work was being done. The breakfast was very lacking and limited choices and the breakfast room seemed tight and unclean. The front desk clerk was very nice, but overall the hotel experience was poor and I will never stay at a Baymont again, nor would I recommend anyone stay at this particular hotel.
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Stephanie,We're truly sorry for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we apologize for the numerous issues you encountered, including cleanliness, safety concerns, and the lack of amenities. We take these matters very seriously and will address them immediately to ensure that such shortcomings are not repeated in the future. We understand your frustration and disappointment, and we apologize for failing to meet your expectations. We appreciate your feedback, and we will work diligently to regain your trust. Sincerely, Hotel Manager

8/10 Good

Emily

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Hotel Manager on 8 May 2024
Dear Emily,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Tivitka, Commerce City

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property listed online very deceptive. The building and rooms are old and have a weird old smell to them. Definitely will not stay at a Wyndham again if I can help it. Was there two nights and each day there was a complaint, from customers, the staff was nice but didn’t know anything about management or how to assist the customers and referred them to Google.
Stayed 2 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Tivitka,We apologize for the deceptive listing and the issues you encountered during your stay. Your feedback about the old building, strange smell, and lack of assistance from the staff is concerning and not reflective of the standards we aim to maintain. Please accept our sincerest apologies for any inconvenience caused. We take your comments seriously and will address these issues internally to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Aaron

Travelled with partner
Disliked: Staff & service
Thin walls and cheap beds
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Aaron,We apologize for the inconvenience caused by the thin walls and the discomfort of the beds during your stay. Your feedback is important to us, and we will take it into consideration as we strive to improve the quality of our accommodations. Please know that we appreciate your input and will work diligently to address these issues to ensure a more comfortable experience for our guests in the future. Sincerely, Hotel Manager

8/10 Good

George

Travelled with family
Liked: Amenities
Clean
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear George,Thank you for your feedback. We're glad to hear that you found the cleanliness of the property satisfactory. If there are any areas where we can improve to earn a higher rating from you next time, please let us know. We appreciate your input and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

4/10 Poor

Dana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Dana,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 Terrible

christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was unsatisfactory. upon initial inspection toilet was clogged and spot in the wall that had a hole was black on the inside and appeared to be moldy. went to the front desk to get a plunger, found somebody in the hall who could help. after plunging the toilet walked around to inspect the rest of the building and decided to checkout due to lack of amenities listed when booked and unsatisfactory room. stood at the front desk waiting for 45 min - a hour waiting on somebody to show up. tried calling and using pager, nothing worked. some guests waiting to check in left.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Christopher,We're truly sorry for the unacceptable experience you had during your stay. Your feedback regarding the unsatisfactory room conditions, lack of amenities, and extended wait time at the front desk is deeply concerning. Immediate action will be taken to address these issues and ensure a more seamless experience for our guests in the future. We apologize for any inconvenience caused and appreciate your patience.Sincerely, Hotel Manager

4/10 Poor

Herbert

Business traveller
Disliked: Property conditions & facilities
My first room they checked me into was a unmade bed, uncleaned room, 2nd room key didn’t work. Pool & work out room not functioning! Staff focused on themselves verse clients.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Herbert,We sincerely apologize for the multiple issues you encountered during your stay. Providing a clean and functional room, as well as access to amenities like the pool and workout room, is a top priority for us, and we regret that we fell short in these areas. Your feedback regarding room cleanliness, key access, and staff attentiveness will be addressed with our team to ensure immediate improvements are made. We apologize for any inconvenience or frustration caused, and we appreciate your patience and understanding. Sincerely, Hotel Manager

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i hadn't of been exhausted with the worst headache ever, i would have went and found other accommodations. Filthy, remote was gross, with food on it. There was something sticky all over the carpet with the walls and pictures being covered in the same. You could clearly see blood stains on the matress, but luckily I carry my own bedding.. the chair was broke so there was no place to actually sit. I ended up sleeping a few hours and then left.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Dear Barbara,We're truly sorry to hear about your extremely disappointing experience during your stay. Providing a clean and comfortable environment for our guests is our utmost priority, and it's clear that we fell short of meeting your expectations. We deeply apologize for the cleanliness issues in your room, including the condition of the remote, carpet, walls, and mattress. Your feedback will be addressed with our housekeeping and maintenance teams to ensure immediate improvements. We understand your frustration and regret any inconvenience caused. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room EXTREMELY dirty. Mold in bathroom. Lock broken on door. Pool and excercise room closed. Not ADA friendly. I'm wildly disappointed that this property is available on Expedia.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Dear William,We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Providing a clean, comfortable, and accessible environment is our priority, and we regret falling short of meeting your expectations. We will address these issues promptly to ensure they are resolved for future guests. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pool wasn’t up and running which is why we booked here in the first place. We had to wait 35 minutes for someone to show up for us to check in. Beds are hard as a rock so if you like that great if you don’t then find somewhere else! Was clean, and had great breakfast options.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Dear Scott,We apologize for the inconvenience you experienced with the pool and the delay during check-in. Your feedback regarding the condition of the beds will be noted as we continuously strive to enhance our guests' comfort. We're glad to hear that you found the property clean and enjoyed the breakfast options. Please know that your satisfaction is important to us, and we will work diligently to address the issues you've raised to ensure a more enjoyable experience for our guests in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Rosemary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had broken/missing towel bars, no hand towels, torn bath towels, limited outlets in convenient locations, the mirror in the bathroom hadn’t been cleaned. Breakfast was only limited processed carbohydrates. Water wasn’t available, only coffee, lukewarm water, juice, and a shared jug of milk. Staff were loudly talking on the phone before 7 am and using speaker phone. Pool closed (which was disclosed).
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Rosemary,We apologize for the numerous issues you encountered during your stay. Your feedback regarding the condition of the room, lack of amenities, limited breakfast options, and noise disturbance is deeply concerning, and we take these matters very seriously. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this regard. Additionally, we apologize for any inconvenience caused by the limited breakfast options and the closure of the pool. We will address these issues with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate you bringing these matters to our attention. We apologize for any inconvenience caused during your stay.Sincerely, Hotel Manager

6/10 Okay

Gina

Travelled with family
Dated and I had to request a few items that should have been in the room already.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Gina,We apologize for the inconvenience you experienced due to the dated condition of the room and the missing items. Providing a comfortable and well-equipped room is important to us, and we regret falling short of your expectations. Your feedback will be shared with our team to ensure improvements are made. We appreciate your understanding.Sincerely, Hotel Manager

4/10 Poor

Leslie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Leslie,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud guests. Broken locks on door. Smelled like cigarettes by midnight. Gross.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Lori,We apologize for the disturbance caused by loud guests and for the inconvenience of broken door locks during your stay. Additionally, we regret that the smell of cigarettes affected your comfort. Maintaining a peaceful and secure environment for our guests is of utmost importance to us, and we will address these issues promptly to prevent a recurrence. Your feedback is appreciated, and we apologize for falling short of your expectations. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely, Hotel Manager

8/10 Good

Carl

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Carl,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Timea

Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Timea,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 Poor

Aaron

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good service (they got us hot water for our French press two days in a row) and a comfortable bed. However, there were spots of mismatched paint on the wall; scratches on doors/walls; and various metal and wooden surfaces that are old and fading in quality. The refrigerator was so loud we had to turn it off at night, and whatever the default setting was froze our beverages. The pool looked fine from the outside but we were told it wasn't working. The external door in one wing of the building is not secure. Soap/shampoo supplies are tiny and towels are old. No covers on the drains. Even though technically the shower was clean, the overall condition made us not want to take showers during our stay.
Stayed 2 nights in Apr 2024

4/10 Poor

Larry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Larry,We apologize for falling short of your expectations during your stay. Your feedback is valuable to us, and we will use it to address any issues and make improvements where needed. Thank you for bringing your concerns to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

4/10 Poor

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While this location is outdated and older, it is quite clean. However, we weren’t told the pool AND outdoor patio was closed. Plus, we were able to check in early but they charged $10 for it.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Laura,We apologize for any inconvenience you experienced during your stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in communicating the closure of the pool and outdoor patio. Additionally, we apologize for any misunderstanding regarding the early check-in fee. Your feedback is valuable, and we will address these issues with our team to ensure better communication and transparency in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Curtis

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Dear Curtis,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Kelley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Kelley,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our place nice. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Veronica,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

4/10 Poor

Cynthia, West Chester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first impression was very disappointing. My friend couldn't even go in the hotel it was so unappealing.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Cynthia,We are deeply sorry to hear about your disappointing first impression of our hotel. Please accept our sincere apologies for any inconvenience this may have caused. We strive to provide a welcoming and comfortable environment for all our guests, and it is disheartening to learn that we fell short of meeting your expectations. Your feedback is valuable to us, and we will take immediate steps to address any issues and improve our overall guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more positive stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest, stinking property I’ve ever seen. One is greeted at the main entrance by some horrible smell, followed by a completely different smell in the lobby, and the by the smell of old cigarette smoke down the hallway. Pillows were old and flat and wrapped in a yellowing case. Room had the shower curtain hanging by a thread- one touch and down it goes. The tissue dispenser was stainless steel, but filthy on the outside. The heating units was dirty with stains, crumbs and dust. Flooring in the room was stained. It was so bad that we didn’t even stay despite paying for it. I really would like to have my money back! My advice- don’t waste your money or your time even thinking about it.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Richard,We apologize for the unsatisfactory experience you had during your recent visit. Your feedback is deeply concerning, and we will address the issues you mentioned with our team immediately to ensure improvements are made. We understand your disappointment and regret that we failed to meet your expectations. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear David,We have noted your 1-star review.I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Hotel Manager

4/10 Poor

Jessica

Disliked: Property conditions & facilities
Walls were paper thin so I heard tv and regular volume conversation from room next door. Curse words painted on edge of bathroom door.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Jessica,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the noise disturbance and inappropriate graffiti has been noted, and we will address these issues to ensure a more comfortable and pleasant experience for our guests in the future. Sincerely, Hotel Manager

2/10 Terrible

Brady

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We showed up and saw hundreds of old cigarette butts in the parking lot. Then went in to witness several men drinking 30 racks of Keystone lights in the middle of the lobby. We then witnessed an aggravated hotel guest demanding another room because of how gross and disgusting his room was. At that point we made the decision to cancel our stay. Then only positive thing was the hotel staff working. She was very nice in the whole situation, but you could tell that she has dealt with this same situation plenty of times before. I would not recommend this hotel to any sane person.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Brady,We sincerely apologize for the unacceptable conditions you witnessed during your visit. This behavior and environment do not reflect the standards we uphold. Your feedback is deeply concerning, and we will address this matter promptly with our management team to ensure appropriate action is taken. We appreciate your recognition of our staff member's professionalism, despite the challenging circumstances. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Sam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
there was a half finished cigarette on the windowsill
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Sam,We apologize for the oversight. Our housekeeping team will be reminded to thoroughly inspect each room before check-in to ensure a comfortable and clean environment for all guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 Poor

Kristine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It felt cheap. Weird pinkish caulk around the bath fixtures. No soap. Had to go to the front desk. One chair. Crappy looking lamps. The room really had a cheap look and feel to it.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Kristine,We apologize for the disappointment you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We will address the issues you mentioned regarding the room's appearance and amenities to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean, hall smells like cigarettes and weed. Also I turned the lamp on in my room the socket started sparking and then I loss power.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Amanda,We apologize for the unacceptable conditions you encountered during your stay. Your feedback regarding cleanliness, odor, and safety concerns is deeply concerning, and we'll address these issues immediately with our team to ensure improvements are made. As a hotel or property, we never tolerate things like weed or any such things in our hotel or premises. Your comfort and safety are our top priorities, and we regret falling short of your expectations.Sincerely, Hotel Manager

6/10 Okay

Brett

Travelled with family
Liked: Staff & service
The bed was very comfortable, sheets were clean but they did have holes. Shower had excellent pressure but shower/tub spout was very loose. Room was clean but very dated and lamp shade was broken just laying on top of lamp. Wish there was a comfortable chair in room. Staff was very nice and helpful. Parking lot was very well lit.
Response from Hotel Manager on 23 Feb 2024
Dear Brett,Thank you for your feedback. We're pleased to hear that you found the bed comfortable and the staff helpful. However, we apologize for the issues you encountered with the sheets, shower/tub spout, and the dated condition of the room. Your comments will be addressed to ensure a more comfortable and pleasant experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

8/10 Good

Ashlee

Travelled with group
Price was great since we were just passing through and needed somewhere to sleep for a few hours. Beds were clean but room was subpar and smelled strongly of chlorine or bleach. If you just need a quick sleep this is the place for you.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Ashlee,Thank you for your feedback. We're glad to hear that you found our pricing suitable for your needs and that the beds were clean. However, we apologize for the subpar room conditions and the strong smell of chlorine or bleach. Your comments will be addressed to ensure a more comfortable experience for our guests in the future. We appreciate your input and hope to have the opportunity to provide you with an improved stay if your travels bring you back our way.Sincerely, Hotel Manager

2/10 Terrible

Brandy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Stay away!
The hotel is a dump! Our rooms were horrible! Filty. Our sheets were nasty and used. I went down and said something, the staff handed me new bedding so we had to make bed. There was red juice all over celllings, running down walls, bathroom sink. Mold in fridge. Poop in the toilet. Shower curtain had looked liked someone used it instead of toilet paper to wipe bottom. Candy wrappers on floor. Old food in the nightstand drawers. Half the lights didnt work. Plastic bag was tided over the fire alarm. Breakfast was cereal with a gallon of milk, and slices of bread. This hotel was stright trash!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Brandy,We're deeply sorry to hear about your incredibly disappointing experience during your stay. This is certainly not the level of cleanliness or service we strive for, and we sincerely apologize for the condition of your room and the overall quality of your stay. Your feedback is extremely concerning, and we'll be investigating these issues thoroughly to address them with our team and ensure they're rectified immediately. Please know that this is not indicative of the standards we uphold, and we're committed to making things right for you and our future guests. Sincerely, Hotel Manager

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Disappointing breakfast
My family and I stayed here for one night. We thought our beds were a bit on the hard side. I was not impressed by the breakfast options. Every hotel I've ever stayed in with "free" breakfast always has some kind of hot options, like eggs and breakfast meat. We only had packaged pastries, cold cereal, and instant oatmeal. They did have the make-your-own waffles, which was the saving grace. They also had a juice machine that had zero juice in it. The pool was also closed and my kids were looking forward to an evening swim.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Sarah,We apologize for the disappointment you experienced with our breakfast offerings and the closure of the pool during your stay. Your feedback is valuable to us, and we'll use it to improve our services and amenities. We understand the importance of providing a variety of breakfast options, including hot items, and we'll work to enhance our offerings in the future. Additionally, we'll address the issue with the juice machine to ensure its properly stocked for future guests. We regret any inconvenience caused and appreciate your understanding.Sincerely, Hotel Manager

4/10 Poor

Heinrich, Aylmer

Disliked: Cleanliness, property conditions & facilities
It was ok. The place is getting tired. Nice location and a nice building. It just needs a lift.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Heinrich,Thank you for sharing your feedback with us. We're glad to hear that you found our location and building appealing. We appreciate your input regarding the need for updates, and we'll certainly take your comments into consideration as we strive to improve our facilities for all our guests. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Michael,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager

2/10 Terrible

Veretta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Not so good experience..the rooms were dirty. The bathtub was filled with body hair and the refrigerator was nasty on the inside. I had to change rooms and still wasn't satisfied. Towels were raggedy. I could have did a better job cleaning the rooms.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Feb 2024
Dear Veretta,We deeply apologize for the unsatisfactory experience you had during your stay. Providing clean and well-maintained accommodations is a top priority for us, and we regret that we fell short of meeting your expectations. Your feedback regarding the cleanliness of the rooms, bathtub, refrigerator, and towels is concerning, and we will address these issues promptly with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Filthy dirty do not stay here,!!!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Lisa,We're deeply sorry to hear about your negative experience. Cleanliness is a top priority, and we take your feedback seriously. We'll address this issue immediately with our housekeeping team to ensure that all areas of the hotel meet our high standards of cleanliness. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

STEVEN, Bay Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed three nights in the hotel. We slept very very well. However, the breakfast nook did not have any orange juice, it did have apple juice, but the machine was broken. It was reported to the staff. There was no tea for the hot water, and the coffee was lukewarm - both in the kitchen area and out front. I thought the staff should have checked to ensure it was not empty in the kitchen area, they directed me to go to the coffee thermos up front. As for not having tea - for three days -how difficult is it to run down to the store and buy some tea? Aside from breakfast area, the staff seemed like their hands were tied; they are not mechanics. But on a positive note: The room was very comfortable. We came back - staying a total of three nights. That should tell you something. There was coffee in the rooms , we bought our own tea at Meijer's.
Response from Hotel Manager on 2 Feb 2024
Dear STEVEN,Thank you for sharing your feedback with us, and we're delighted to hear that you and your wife enjoyed a comfortable stay overall. We apologize for the inconvenience you experienced with the breakfast amenities and the issues you encountered with the coffee and tea availability. Your comments are invaluable to us, and we'll certainly address these concerns with our team to ensure improvements are made. We appreciate your understanding and patience in this matter. It's fantastic to hear that you returned for a total of three nights, and we hope to have the opportunity to welcome you back again soon. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

STEVEN, Bay Point

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were very clean, the staff were friendly. We slept so comfortably that we slept through breakfast. The cleaning staff were friendly and efficient - we stayed herer three night.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2 Feb 2024
Dear STEVEN,Thank you for your wonderful review! We're thrilled to hear that you enjoyed a comfortable and clean stay with us. It's fantastic to know that our friendly staff and cozy rooms contributed to a restful experience for you. We're sorry to hear you missed breakfast, but we're delighted to hear you slept so comfortably! We appreciate your kind words and your decision to stay with us for three nights. We look forward to welcoming you back for another relaxing stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is terrible!!
This place is disgusting. The place had a distinct smell as soon as you walked into the door. Our room had a strong smell to it. Everything in the room was sticky. Our toilet didn't work for a day. Was worried about bed bugs. Forget the breakfast, they either didn't have any thing or the machines were broken or out of order. This place is a DIVE!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Guest,We're sincerely sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the standard of cleanliness and service we strive to provide our guests. We apologize for the unpleasant odors, maintenance issues, and lack of breakfast options you experienced. Your feedback is invaluable, and we will address these concerns with our team immediately to ensure improvements are made. Additionally, we take concerns about pests very seriously and will take appropriate measures to address this issue. We understand your disappointment and regret any inconvenience caused. Sincerely, Hotel Manager

2/10 Terrible

Boldsukh

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Boldsukh,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

6/10 Okay

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pillows not very good and edge of be was broken down.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Cherie,We apologize for the discomfort you experienced with the pillows and the condition of the bed during your stay. Your comfort is important to us, and we regret falling short of your expectations in this regard. We will address these issues promptly with our housekeeping and maintenance teams to ensure improvements. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We value your input and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 Okay

Jamey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean, but extremely out dated. The pictures DO NOT match the property. Our room was great but teammates of our daughters had a bad experience where their room was not so great!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Jamey,Thank you for acknowledging our cleanliness, and we're glad to hear your room met your expectations. We apologize for any discrepancy between the pictures and the actual property. We'll work to improve this. We're sorry to hear about the negative experience of your daughter's teammates and we will address their concerns promptly.Sincerely, Hotel Manager

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Adrien,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

2/10 Terrible

Jodie

Service was horrible. The room stunk terribly and it was not safe for my daughter to leave the room by herself due to the people hanging out in the hallway
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Jodie,We sincerely apologize for the subpar service and the discomfort you experienced during your stay. Your safety and satisfaction are our top priorities, and we regret falling short in these aspects. We are actively addressing the concerns you raised regarding the room odor and hallway safety. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have additional details to share, please contact us directly.Sincerely, Hotel Manager