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love this place, although it is not walking distance from naples beach like it said on the website. still a great experience nonetheless!
Mackenzie
Stayed 3 nights in May 2024
Response from xd on 12 May 2024
We appreciate your business and thank you for taking time to respond to the survey. May I ask, where did you see it posted that we are walking distance to the beach so we can get that corrected? Thank you again for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area.
Hampton Inn is my favorite hotel chain. I was very appreciative of the crisp clean bedding, the bottles of water and chocolate chip cookies, and a nice shower. Thank you for all you do!
Sara
Stayed 3 nights in May 2024
Response from xd on 11 May 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy to hear you enjoyed your recent stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.
The pictures and advertisement are accurate very content with my room.
Catherine
Stayed 2 nights in May 2024
Response from xd on 9 May 2024
We appreciate your business and are happy to see you enjoyed your recent stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and are happy to see you had an enjoyable stay with us recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and are happy to see you had an enjoyable stay with us recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. We are happy to see you enjoyed your recent stay and we hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. Was there a specific issue that we can address as to why the stay was a 3? We appreciate your feedback to help us improve.
Convincente includes breakfast, has a pool, great customer service
Pamela
Stayed 2 nights in Apr 2024
Response from xd on 1 May 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy you see you enjoyed your stay and hope you will keep us in mind the next time your travels bring you to the Naples area.
6/10 Okay
Drin
Travelled with partner
22 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in good location, but the property is old and outdated, the couch in the bedroom was dirty, could definitely use a touch up.
Drin
Stayed 1 night in Apr 2024
Response from xd on 24 Apr 2024
We have recently completed and update of our hotel. The couches in the rooms are only a few months old. Thank you for alerting us to an issue with this room so we can clean it.
There was no one at the front desk for 10 minutes because they were working elsewhere on the property. This happened to others checking in as well. Just a sign to greet us. Once checked in all was well and staff was courteous.
Carolyn
Stayed 2 nights in Apr 2024
Response from xd on 24 Apr 2024
We apologize for the delay at check in. depending on your arrival time there may have only been one team member on site taking care of everyone. We are glad to hear that you enjoyed your stay.
10/10 Excellent
Richard, Arvada
19 Apr 2024
Liked: Property conditions & facilities
Richard
Stayed 1 night in Apr 2024
Response from xd on 21 Apr 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy to hear that you enjoyed your stay and hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. We are happy to see you enjoyed your recent stay with us and we hope you will keep us in mind the next time your travels bring you to the Naples area.
We liked everything about the hotel. It's walking distance from most places around. Breakfast was really good.
Dhruv
Stayed 3 nights in Apr 2024
Response from xd on 18 Apr 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy to see that you enjoyed your recent stay with us and hope you will keep us in mind the next time your travels bring you to the Naples area.
10/10 Excellent
Anthony
14 Apr 2024
Disliked: Amenities
Good
Anthony
Stayed 2 nights in Apr 2024
Response from xd on 24 Apr 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy to see you enjoyed your recent stay with us and we hope you will keep us in mind the next time your travels bring you to the Naples area.
Very comfortable, clean spot for the couple of days we explored Naples, hope to be back again
Sharon
Stayed 2 nights in Apr 2024
Response from xd on 11 Apr 2024
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
6/10 Okay
stephanie
11 Apr 2024
stephanie
Stayed 7 nights in Mar 2024
Response from xd on 12 Apr 2024
We appreciate your business and thank you for taking time to respond to the survey. Was there anything we could have done to specifically improve your stay? Our goal is to ensure every guest has an enjoyable experience.
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
10/10 Excellent
elden
7 Apr 2024
elden
Stayed 1 night in Apr 2024
Response from xd on 1 May 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy you see you enjoyed your stay and hope you will keep us in mind the next time your travels bring you to the Naples area.
10/10 Excellent
Rosann, Chestertown
5 Apr 2024
Rosann
Stayed 1 night in Apr 2024
Response from xd on 1 May 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy you see you enjoyed your stay and hope you will keep us in mind the next time your travels bring you to the Naples area.
This property was perfectly located! Minutes to downtown Naples! Very clean, great beds and pillows plus an amazing breakfast. It was a really good value!!
Chantal
Stayed 1 night in Apr 2024
Response from xd on 6 Apr 2024
We appreciate your business and are very happy to see you enjoyed your recent stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. We are happy to see you enjoyed your stay and we hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
10/10 Excellent
Maurice
30 Mar 2024
Maurice
Stayed 1 night in Mar 2024
Response from xd on 20 Apr 2024
We appreciate your business and thank you for taking time to respond to the survey. We are happy to see you enjoyed your recent stay with us and we hope you will keep us in mind the next time your travels bring you to the Naples area.
8/10 Good
Dean
Travelled with family
23 Mar 2024
Pool location, was in the sun all day.
Dean
Stayed 5 nights in Mar 2024
Response from xd on 23 Mar 2024
We appreciate your business and thank you for taking time to respond to the survey.
8/10 Good
Mike
18 Mar 2024
Mike
Stayed 1 night in Mar 2024
Response from xd on 10 Apr 2024
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
Somewhat noisy. Needs buffering from street noise. Breakfast was disappointed. Too much starch and fat. Weak coffee. Need to serve decaf in the evening
Paul
Stayed 4 nights in Mar 2024
Response from xd on 13 Mar 2024
We appreciate your business and thank you for taking time to respond to the survey. Can you tell us please what room you were in? We rarely have issues with outside noise and would like the opportunity to investigate any issue and correct it if possible. Our breakfast follows the Hilton standards. I am sorry you were disappointed with what we offer. Was there something specific you would like to see on the buffet, maybe we can get approval to offer it in the future. Decaf in the evening is again not the Hilton standard we are required to follow, we apologize for not having it available for you.
6/10 Okay
Joseph
11 Mar 2024
Front desk was ok.
Joseph
Stayed 1 night in Mar 2024
Response from xd on 13 Mar 2024
We appreciate your business. Was there an issue or inconvenience with you interaction with the front desk? Your insight is appreciated because it allows us to improve our guest experience in the future.
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We are sorry to see you did not enjoy your recent stay with us. Can you please offer some insight as to why the score is so low? What happened that resulted in this score? Was there an issue we were not able to resolve for you? Again, we do apologize for the disappointment.
My apologies in advance however were upsetting you. Not sure how-to response to you since you did not mention anything on your review. I assume you were upset to something, and I wanted to know to make it right. Please contact me at your convenience so I can listen your complaint.
There was no manager at the front desk or someone to help me check in, not a very clean route
Jenny
Stayed 2 nights in Feb 2024
Response from xd on 1 Mar 2024
We are terribly sorry for the inconvenience. Depending on the time you checked in there may have only been one desk agent on duty. We do apologize for the inconvenience.
8/10 Good
Krista
12 Feb 2024
Krista
Stayed 1 night in Feb 2024
Response from xd on 28 Mar 2024
We appreciate your business and thank you for taking time to respond to the survey.
10/10 Excellent
Migdaisa
29 Jan 2024
Liked: Cleanliness, staff & service
Migdaisa
Stayed 1 night in Dec 2023
Response from xd on 31 Jan 2024
We appreciate your business and are happy to see you recently had an enjoyable stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.
10/10 Excellent
John
28 Jan 2024
John
Stayed 1 night in Jan 2024
Response from xd on 28 Mar 2024
We appreciate your business and thank you for taking time to respond to the survey.
Everything was great. I only wish there was an assortment of firmness with the pillows.
Also, the egg selection at breakfast needs to improve.
Linda
Stayed 1 night in Jan 2024
Response from xd on 28 Jan 2024
We appreciate your business and are glad to hear you had an enjoyable stay with us recently. We are sorry to hear about your disappointment with our pillows. All the pillows were recently replaced, and some people feel they are still a little "stiff". As for the eggs at breakfast, every day the menu changes but if asked the breakfast attendant usually is able to accommodate a special request.
We appreciate your business and are happy to see you had an enjoyable stay with us recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and are happy to see you had an enjoyable stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.
The hotel is old and tired. Many things in our room didn’t work. Breakfast is over by 9am. Not the usual standard of Hampton Inn. We won’t stay here again.
Kathy
Stayed 1 night in Jan 2024
Response from xd on 24 Jan 2024
We are sorry to hear you did not have an enjoyable stay with us. Our hotel recently completed a substantial refresh of all the guest rooms as well as the lobby and pool area. Did you speak to anyone on site regarding the issues you experienced in the room? Can you offer more information as to what was not working in the room so we can have maintenance address these issues. Our breakfast hours are set by our management company and therefore may not match other Hilton property breakfast hours, we are sorry you were disappointed.
6/10 Okay
Sandra
16 Jan 2024
Sandra
Stayed 2 nights in Jan 2024
Response from xd on 17 Feb 2024
We appreciate your business. Was there a specific issue that prevented us from getting a 5 that we can address? Our goal is to provide every guest with an enjoyable stay.
8/10 Good
Judith
15 Jan 2024
Judith
Stayed 2 nights in Jan 2024
Response from xd on 19 Jan 2024
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.
6/10 Okay
Lynne
13 Jan 2024
Lynne
Stayed 1 night in Jan 2024
Response from xd on 19 Jan 2024
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.
The beds were super comfortable, breakfast was really good and everybody was very nice!
Elizabeth
Stayed 1 night in Jan 2024
Response from xd on 19 Jan 2024
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.