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Reviews of Residence Inn Nashua

3 out of 5
Residence Inn Nashua
25 Trafalgar Square, Nashua, NH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 405 out of 522 reviews" "
Rating 8 - Good. 77 out of 522 reviews" "
Rating 6 - Okay. 19 out of 522 reviews" "
Rating 4 - Poor. 10 out of 522 reviews" "
Rating 2 - Terrible. 11 out of 522 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Restaurant right next to hotel has deliciiis food and 2 minute walk !
Stayed 2 nights in Feb 2024

10/10 Excellent

taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe which is a priority for me when traveling with my son for sports. It’s a home away from home but someone else makes an amazing breakfast spread
Stayed 1 night in May 2024

10/10 Excellent

Gurbinder

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was par excellent
Stayed 1 night in May 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Suite is very spacious
Stayed 1 night in May 2024

8/10 Good

Abhimanyu

Liked: Cleanliness, staff & service, amenities
The location around it has so many options
Stayed 1 night in May 2024

10/10 Excellent

Ivis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything, about this place , excellent service and the people is very nice good breakfast 👌 very good hospitality🤗
Stayed 1 night in May 2024
Response from Elizabeth on 13 May 2024
Thank you for taking the time to provide feedback about your time here. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Cynthia

Travelled with family and small children
It was a wonderful stay. The staff was amazing.
Stayed 2 nights in May 2024
Response from Elizabeth on 8 May 2024
Thank you for providing feedback about your stay. We appreciate knowing that you enjoyed your stay and look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Check in staff was exceptionally welcoming and kind.
Stayed 1 night in Apr 2024
Response from Elizabeth Cole on 3 May 2024
Thank you for taking the time to provide feedback about our hotel. I am glad you enjoyed your stay and we look forward to welcoming you back in the future!Sincerely,

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, suites are nice. Walking distance to a couple restaurants
Stayed 5 nights in Apr 2024
Response from Elizabeth on 25 Apr 2024
Thank you for providing feedback about your stay at our hotel. We are glad to know you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Sue

Stayed 1 night in Apr 2024
Response from Elizabeth on 17 May 2024
Thank you for taking the time to provide feedback about your stay. We are so glad to know that you enjoyed your stay and look forward to welcoming you back.Thank you for choosing our hotel.Sincerely,

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Size of room
Stayed 1 night in Mar 2024
Response from Elizabeth on 10 Apr 2024
We are very glad to know you enjoyed your stay. Thank you for choosing our hotel. We look forward to seeing you again.

6/10 Okay

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Antoine

It was an average hotel Noting too extraordinary I have booked an king size bed but we got queen size
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, amenities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from Elizabeth on 7 Mar 2024
Thank you for taking the time to review our hotel. We appreciate your kind words and are very happy to know you enjoyed your stay.We hope to see you in the future!Sincerely,

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, pool was also very clean and warm
Stayed 1 night in Mar 2024
Response from Elizabeth on 4 Mar 2024
Thank you for taking the time to review our hotel. This means a lot to our team. We are very glad you enjoyed your stay! Please think of us if your travels bring you back to Nashua in the future!Sincerely,

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 9 nights in Feb 2024
Response from Elizabeth on 4 Mar 2024
Thank you for taking the time to review our hotel. This means a lot to our team. We are very glad you enjoyed your stay! Please think of us if your travels bring you back to Nashua in the future!Sincerely,

10/10 Excellent

Sarai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping in clouds ! Zzzzzzzzz
My wife and I and son stayed in a king room was perfect! My 2 year old slept the whole night ! Gave us peace and quiet lol and also liked that there was a lot stores and anything we needed was right there 😊
Stayed 1 night in Feb 2024
Response from Elizabeth on 19 Feb 2024
Thank you for taking the time to review our hotel. We are happy to hear you and your family enjoyed your stay. A two year old sleeping through the night is a fabulous thing!We hope to welcome you back in the future.Sincerely,

2/10 Terrible

Daniel, Easton

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved (With Expedia) a suite at the Residence Inn in Nashua N.H. with two rooms one rm had two queen beds and a bath and the other rm had a dinette with 4 chairs, full kitchen, Desk with a desk chair and a Living room chair and a sleep Sofa. When I entered the room there was a filthy uncomfortable chair, and two end tables spread out on one wall in the living room area and NO SEEP SOFA! I went to the front desk to ask for a different suite and the desk clerk said there were no more rooms and I would have to talk to management in the morning (I reserved the room for three adults for four nights and only one chair?) For the one night, (I had to use towels to cover the arms and seat of the chair so I wouldn't stick to them... disgusting!), with two side tables spread out on one wall and "NO" sleep sofa which I needed for myself and my guests were to use the other room to sleep. The next morning, I asked the front desk to send the manager to my room and two ladies came to my room and also said they had no more rooms... or a sleep sofa (which I reserved) So I said I was checking out because the suite was not what I reserved! One woman said she would handle getting in touch with Expedia for a refund and I received a FULL refund right away... (Thank You Expedia!) which was $917.92 for four nights ($229.48 per night) And the Resident Inn by Marriot had the nerve to charge my card ($200.00) for the night! I will never stay at a Residence Inn by Marriot again!
Stayed 4 nights in Feb 2024
Response from Elizabeth on 14 Feb 2024
Thank you for taking the time to submit a review. I understand and sympathize that you did not enjoy your stay. This is not usual for us to hear, and I am very sorry we did not provide you with a better experience. We will gladly take your comments under advisement and learn from them for the future.Sincerely,

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sevice when arrived and checked out. Didn't needed anymire help from staff. Only thing, bacon on breakfast. 😁
Stayed 2 nights in Feb 2024
Response from Elizabeth on 13 Feb 2024
Thank you for taking the time to provide a review of your stay. We appreciate it! I will gladly share your kind words with our team. We hope to see you again in the future.Thank you for choosing our hotel.

10/10 Excellent

Adiel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast coordinator Maria made us feel so welcome and valued. Her co-worker, whose name I cannot recall, made my wife and I feel at home. The food was great as well!
Stayed 2 nights in Feb 2024
Response from Elizabeth on 6 Feb 2024
Thank you for taking the time to recognize our breakfast team. I am very glad to hear they did a great job. We appreciate your feedback!Thank you for staying at our hotel.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Rolande

Stayed 2 nights in Jan 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Equipment out of service
Sofa bed is broken, not functioning. Door locks in the bathroom and bedroom are broken.
Stayed 2 nights in Dec 2023

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice staff and very clean everywhere. Nice breakfast selection in the morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff; super clean
Stayed 1 night in Dec 2023

10/10 Excellent

YIMIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Surbhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

DAVID

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and area everything close by
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, horrible mattress
Hotel was clean and nice. The bed was worn so bad you rolled towards the middle and made it difficult to sleep and get comfortable. Was a long night.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t any bacon at breakfast the 4 days we were there😩
Stayed 4 nights in Nov 2023

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
No Washers or Driers on site
Hotel is clean, breakfast good, staff friendly. The LAUNDRY was closed for upgrade. The old machines were removed with no new machines on site. Terrible Planning by the hotel for a "Long Stay" hotel.
Stayed 12 nights in Oct 2023

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Clean quiet and great staff. Looking forward to staying here again in the future.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room and comfortable, Excellent and helpful staff.
Stayed 7 nights in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Room very comfortable and the breakfast was excellent. Didn't like the walk-in, "half" shower door in the bathroom, otherwise, all good. Would stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karen at the front desk was extremely helpful and friendly. She added to an already wonderful stay.
Stayed 2 nights in Oct 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shih

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen is wonderful, has everything we need. The decor of the room is incredible good.
Stayed 2 nights in Oct 2023

8/10 Good

Deborah

Stayed 2 nights in Oct 2023

6/10 Okay

JOHN P, BATH

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
everything was great except the bed. King size bed dipped very badly in the middle; so bad that you could not sit upright without falling over.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you walked into the lobby it was like an ice box. It was way too cold. Not welcoming at all. The rooms were fine but unfortunately that’s not what stands it to me.
Stayed 1 night in Sep 2023

10/10 Excellent

michael

Stayed 1 night in Sep 2023

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast was good; room was very clean and quiet
Stayed 5 nights in Aug 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and amazing customer service
Stayed 2 nights in Sep 2023