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Reviews of Hyatt House Nashville Downtown/Convention Center

3 out of 5
Hyatt House Nashville Downtown/Convention Center
535 Rep. John Lewis Way S, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 1108 out of 1871 reviews" "
Rating 8 - Good. 432 out of 1871 reviews" "
Rating 6 - Okay. 160 out of 1871 reviews" "
Rating 4 - Poor. 95 out of 1871 reviews" "
Rating 2 - Terrible. 76 out of 1871 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice and close enough, but not too close. The complaint is the cleaning, we stayed 5 nights, they would come in around 5 pm and make the bed and leave towels, but never swept, vacuumed or took out trash. There was a super large hairball in front of the elevators and it was there two days before someone moved it to next to the wall, but was still there on day 4. Breakfast tables never got washed down, just overall not real clean so surprising for Hyatt House (your my favorite)
Stayed 4 nights in May 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Ayaz

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 4 nights in Apr 2024

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in May 2024

4/10 Poor

Brendon

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We arrived early and were hoping for an early check in. That didn’t happen. We ended up having to wait until after the 4pm check in time for our room to be ready. The front staff were not very helpful during the whole process. Although we got text messages that our room was ready, when we went to inquire, we were told differently. Nevertheless it was quite frustrating as we had a 17 hour commute and just wanted to check in and rest. Also the glass shower doors leaked profusely, and when we informed staff, they told us that they were aware that this was an issue with some of the rooms and resolved it by giving us more towels to help soak up the water that was leaking out of the shower doors!!! Very disappointed to say the least! We expected more of the Hyatt!
Stayed 1 night in May 2024

10/10 Excellent

George, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice studio style spacious room with cooking facilities
Stayed 7 nights in May 2024

8/10 Good

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in May 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay I would stay again.
Stayed 1 night in May 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in May 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean place, would highly recommend, staff friendly and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Melissa Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a good location. Not far from Broadway. Quinton at the front desk was awesome. Room was clean and good size. We Had the 1 bedroom with kitchen. Good breakfast and bar area. Highly recommended the Listening Room, which is close by. Loved Nashville!
Stayed 4 nights in May 2024

8/10 Good

Patricia

Travelled with partner
Liked: Amenities, property conditions & facilities
Generally the property was very clean. However, it was very difficult to get our room cleaned during our 6 night stay. We asked 4 times in two days, finally after the fourth request someone came to clean the room. They came one time during our 6 night stay & that’s only because we asked multiple times. Would have been nice if they came every second day.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Rebecca E

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Michael

Travelled with group
Liked: Staff & service
I tried to cancel this reservation for months in advance so that I could stay in an Airbnb with other people, but they would not let me do it. They said it was nonrefundable so I went to the property and stayed there and it was nothing special. Pool area Smelled really bad
Stayed 2 nights in May 2024

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Bradley Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!!
Stayed 3 nights in May 2024

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some room issues... Wyatt(mngr) worked through all to ensure our stay was comfortable. Would definitely stay again.
Stayed 3 nights in May 2024

8/10 Good

Marcy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient parking! Pet friendly and wonderful staff! 10/10
Stayed 1 night in Apr 2024

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good location from Broadway.. about a 10 minute walk straight down the street.
Stayed 3 nights in Apr 2024

4/10 Poor

Laurin Andre

Stayed 7 nights in Apr 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Antonio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Apr 2024

10/10 Excellent

deboarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our room and hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kasim, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a 10 minute walk away from downtown and the surrounding areas. Clean staff, friendly employees and great breakfast
Stayed 4 nights in Apr 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet for sleeping
Stayed 3 nights in Apr 2024

8/10 Good

Peter, Ottawa

Travelled with family
Liked: Cleanliness, staff & service
perfect for us
Stayed 4 nights in Apr 2024

10/10 Excellent

Aisha

Business traveller
Liked: Staff & service, property conditions & facilities
Check in was a breeze and the staff was very accommodating
Stayed 4 nights in Apr 2024

10/10 Excellent

Tina

Travelled with group
Liked: Property conditions & facilities
Staff were very pleasant and helpful. Everything was within walking distance. Great place to stay!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff welcomed us as we.walked in. Explained where ameneties were. Also, use of room key on the elevator and entrance doors after 10pm. Shower was great! The size of the room was great. Thank ypu for a great stay. Wish the bar would have opened earlier and the restaurant too.
Stayed 3 nights in Apr 2024

10/10 Excellent

kimberly

Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. The room was very clean and spacious.
Stayed 5 nights in Apr 2024

6/10 Okay

lisa

Travelled with partner
I really liked the location for the property. Kind of on the outskirts of the downtown area but still very walkable. Didn’t love the rooms. Didn’t like how there were no “do not disturb” signs for the door.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall
Stayed 4 nights in Apr 2024

10/10 Excellent

Shemickco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and staff was very helpful and very friendly
Stayed 1 night in Jan 2024

2/10 Terrible

Alejandra

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I went for a girls trip but a terrible experience at hyatt house, there was no water at all the last 2 days of our stay. They kept telling us they were fixing the issue but nothing even asked if we would be able to moved to another room in a different floor that had water but they refused, we ended up going to the airport without been able to shower or use the restroom. I was told by a receptionist that someone would contact me to provide a one night refund and its been more than 2 months but never got a call back.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful modern rooms, incredible location and the best staff in Nashville hands down

8/10 Good

Jaylyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, could have been cleaner. Walking distance to broadway.
Stayed 5 nights in Apr 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Amenities
Super hotel. Good variety of food at the breakfast buffet. Good coffee. Awesome shower, comfortable beds and loved the suite with small kitchen and living area. Friendly front desk employees. Do not hesitate to book this hotel.
Stayed 3 nights in Apr 2024

2/10 Terrible

Stephen

Disliked: Staff & service
made a mistake when making a reservation - put the wrong date in- immediately contacted Expedia and they said no refund, so they charged me even though I corrected the date and stayed there for the night. Expedia claimed the property would not let them cancel the wrong date entry.
Stayed 1 night in Apr 2024

10/10 Excellent

Philip A

Liked: Cleanliness, staff & service, property conditions & facilities
Not vert scenic, overlooks parking, no skyline.
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to have a restaurant
Stayed 5 nights in Apr 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how close it was to broadway
Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location wonderful accommodations!
Stayed 3 nights in Mar 2024

8/10 Good

Dayna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent hotel, first look at room, made bed did nook a bit lumpy, though in the end it was comfortable. AC cycled too often when ran and one cycle it whistled to the point of annoying given issue discovered at bed time Managed to fall asleep.
Stayed 4 nights in Apr 2024

8/10 Good

Teresa Sherry

Travelled with partner
Would not have felt safe if I was travelling alone to stay in this location.
Stayed 7 nights in Apr 2024