Property grounds
Check availability

Reviews of The Towers Hotel and Spa

3.5 out of 5
The Towers Hotel and Spa
Ashleigh Terrace, Jersey Marine, Neath, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 91 out of 195 reviews" "
Rating 8 - Good. 61 out of 195 reviews" "
Rating 6 - Okay. 23 out of 195 reviews" "
Rating 4 - Poor. 15 out of 195 reviews" "
Rating 2 - Terrible. 5 out of 195 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Return visit after many year still excellent servise
Stayed 2 nights in May 2024

4/10 Poor

Daniel

Stayed 2 nights in Apr 2024

8/10 Good

Weikang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. The parking lot is huge, the staff is friendly, and the breakfast is good. However, the Wi-Fi signal is very poor if you are allocated at lower levels. I'm not sure about the signal strength in other areas. In general, it is a great hotel to stay.
Stayed 1 night in Mar 2024

8/10 Good

Joe

Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

david

Business traveller
Ive stayed here a few times, always been good but it is going down hill slowly. Food id good and nice surroundings but the breakfast takes you back to covid days with soneobe serving your breakfast from a buffet, not nice....
Stayed 1 night in Feb 2024

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Had a nice 2 night stay for business purposes. The staff were all fantastic, the room was very comfortable and the gym and pool area were great also. I found the restaurant to be very nice with great food options and the breakfast was very good, using good quality items. My only gripe would be that the jacuzzi was very cool and the steam room wasn't working very well at all. Get these things sorted out and I will be rating higher.
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing stay
Stayed 1 night in Jan 2024

8/10 Good

jonathan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shelley

Stayed 1 night in Oct 2023

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
We used before and still found room comfortable and breakfast is good.
Stayed 1 night in Oct 2023

8/10 Good

Ed

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Dave

Stayed 3 nights in Sep 2023

4/10 Poor

michael

Disliked: Property conditions & facilities, room comfort
TIRED ,NEEDS UPDATING
Stayed 2 nights in Sep 2023

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
Enjoyed my stay, would stay again, food lovely, room comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin ample parking spaces Good for wedding venue and evening partyy Excellent breakfast
Stayed 1 night in Aug 2023

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok but feel like I was treated funny…
Very disappointed with the reception because they demanded each individual completed the form for the rooms when I could have simply completed the form for my son and then he signed it. Also the spa didn’t allow any hot couple to enter the spa on their leaving day. Staff in pub and restaurant very pleasant and chatty… Overall poor experience and a good distance from the town centre.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Service is bad. Didn't help clients to solve the issue.
Stayed 1 night in Jul 2023

8/10 Good

royston

Travelled with partner
Liked: Staff & service
a peaceful quite stay
Stayed 1 night in Jul 2023

6/10 Okay

Elaine

Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired
Very tired hotel everything need to be changed Food was absolutely fabulous and can’t fault that
Stayed 2 nights in Jul 2023

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was fantastic especially the meat (braised steak was a single block of meat 3cm high). Brilliant chief but seems to change the menu slightly at will so you may not get exactly what it said but it will be great food.
Stayed 2 nights in Jul 2023

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful
It was very quiet.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Stayed 1 night in Jul 2023

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

6/10 Okay

Julia

Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2023

6/10 Okay

leeanne

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2023

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Marie

Stayed 1 night in Feb 2023

8/10 Good

Jeffrey

Stayed 1 night in Feb 2023

10/10 Excellent

Tina

Stayed 1 night in Feb 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Dean

Stayed 1 night in Feb 2023

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable and pleasantly warm hotel with good, safe free parking. Good amenities and good food. We would stay again.
Stayed 4 nights in Dec 2022

8/10 Good

Nicholas

Stayed 2 nights in Nov 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were upgraded on arrival which was a lovely surprise. Staff were really friendly and couldn’t do enough. Great pool and all the facilities. Also it’s peaceful rather than being right in the city centre. We loved it xx
Stayed 2 nights in Oct 2022

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room we had was very nice but the hotel is a bit dated needs a revamp
Stayed 1 night in Oct 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

2/10 Terrible

Leanne.

Stayed 1 night in Sep 2022

8/10 Good

Emma

Stayed 1 night in Sep 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Restaurant was really nice and good food, staff were pleasant and room was nice except for the bed which needs its mattresses changed asap. I couldn't get comfy in the bed due to the massive divot in the middle
Stayed 2 nights in Sep 2022

8/10 Good

Louise

Stayed 1 night in Sep 2022

2/10 Terrible

Richard

Disliked: Cleanliness
Stayed 2 nights in Aug 2022

8/10 Good

Huw

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired
Stayed 1 night in Aug 2022

6/10 Okay

Sophie

Stayed 1 night in Aug 2022