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Response from Tahuna Beach Holiday Park Team on 24 Apr 2024
Kia ora Daniel,Thank you for staying with us and for your feedback. We understand that internet connectivity is important to our guests. Over the last two years, we have increased towers and receivers around the Park which has led to considerable improvement. We also provide an 0800 number to call with technical/WiFi issues and find that most problems are being solved quickly by the technical team. Anything further you can provide on our post-stay survey would be really appreciated so we might investigate further. We look forward to an opportunity to welcome you back in the near future.Thanks again and best wishes, from the team at TBHP
Very surprised at the sheer size of the campground. Excellent location and great places to walk surrounded by water. Accommodation great. Quiet, apart from the planes flying overhead as it is in such close proximity to the airport. Didn't bother us though, loved it.
Patrice
Stayed 1 night in Feb 2024
Response from Tahuna Beach Holiday Park Team on 18 Feb 2024
Kia ora Patrice,Many thanks for your kind words, we are delighted you enjoyed your stay with us and we met your expectations. We look forward to hosting you again,Best wishes and all the best for 2024!
We stayed in a studio unit which was immediately adjacent to the estuary and the view was magnificent. Air-conditioning in the unit was very much appreciated as well. Cooking facilities in the unit were basic but very clean and new.
Ross
Stayed 3 nights in Feb 2024
Response from Customer Relations on 8 Feb 2024
Thank you, Ross, for taking time to review us and we're do pleased you clearly enjoyed your stay with us. Hope to welcome you back some time soon.
Response from Tahuna Beach Holiday Park Team on 30 Jan 2024
Kia ora Amy Rose,We really appreciate you taking the time to provide us with your feedback. Thank you!Happy travels and we hope to welcome you back soon!
This place is heaven for children and their loved ones
Judith
Stayed 2 nights in Jan 2024
Response from Tahuna Beach Holiday Park Team on 30 Jan 2024
Kia ora Judith,Thank you very much for your rating and your lovely feedback. We appreciate it and we are so glad you and your children have enjoyed your stay with us.Wishing you a great year ahead and we hope to welcome you back soon!
10/10 Excellent
Somaneat
24 Jan 2024
Somaneat
Stayed 1 night in Jan 2024
Response from Tahuna Beach Holiday Park Team on 30 Jan 2024
Thank you for rating us so high! We glad you enjoyed your stay with us! Best wishes and safe travels!
Response from Tahuna Beach Holiday Park Team on 30 Jan 2024
Kia ora Chris,Thank you very much for your rating and your feedback. We appreciate it!Wishing you a great year ahead and we hope to welcome you back soon!
It was conveniently located for the purpose of our visit.
Jim
Stayed 1 night in Dec 2023
Response from Customer Services on 9 Dec 2023
Kia ora Jim - thanks for taking time to rate us. Anything further you can feed back on our post-stay survey would be really appreciated so we might improve our score. Safe travels and festive wishes
8/10 Good
Lisa
12 Nov 2023
Lisa
Stayed 1 night in Nov 2023
Response from Customer Services on 9 Dec 2023
Hi Lisa - thanks for taking time to review us; we hope to welcome you back some time :)
Kia ora Joy - thank you so much for the positive feedback - we're so pleased you enjoyed your time with us. Safe travels and we hope we can welcome you back some time.
Kia ora Mia. Thank you for your positive feedback. I think we also received feedback from you via our post-stay survey, which we appreciated and have responded to separately. Safe travels and we hope we can welcome you back some time. Nga mihi
10/10 Excellent
Ben
5 Jul 2023
Ben
Stayed 3 nights in Jul 2023
Response from Customer Services on 31 Jul 2023
Kia ora Ben - thanks for the great review. We're so glad you enjoyed your time with us. Safe travels :)
Hi Zane - we're really sorry that was your experience. We are wondering if you contacted our service provider, listed on the map you were given, plus in other places around the Park? We do unfortunately have patchy reception, but provider IKS can usually reconnect.
2/10 Terrible
Brian
Travelled with partner
5 Mar 2023
Disliked: Staff & service, amenities
This property is next to the great beach at Tahunanui. I think the property is too big and you therefore get a business looking to make money and they forget the human interaction gets return business or recommendations.
Brian
Stayed 1 night in Mar 2023
Response from Tahuna Beach Team on 9 Mar 2023
Hello Brian - we were really sorry to read of your perception of our Holiday Park. Naturally we need to make money to be a viable business and invest back in the property, but we are committed to our primary goal: to give our guest's individual attention and enjoyable memories. We would very much appreciate additional detail from you so we might understand how we let you, and therefore ourselves, down, and had included a personal email for you to respond to but Expedia won't allow this in review responses and rejected our reply (hence the delay). If you were to contact us with more detail however, we would value your input.
Loved the location, size, parking, cleanliness. Would recommend to anyone no problem.
David
Stayed 2 nights in Feb 2023
Response from Tahuna Beach team on 5 Mar 2023
Hi David - we're delighted you clearly enjoyed your stay with us - thank you for taking the time to rate us. We hope to welcome you back again some time :)
10/10 Excellent
Ron
17 Feb 2023
Ron
Stayed 2 nights in Feb 2023
Response from Tahuna Beach Team on 22 Mar 2023
Kia ora Ron - thanks for the great rating. Hope we can welcome you back again some time. Safe travels.
8/10 Good
Grant
13 Jan 2023
Grant
Stayed 1 night in Jan 2023
Response from Tahuna Beach Team on 5 Mar 2023
Hi Grant - we're so pleased you were able to give us a good rating, and thank you for taking the time. We hope we can welcome you back again some time.
8/10 Good
Grant
10 Jan 2023
Grant
Stayed 1 night in Jan 2023
Response from Tahuna Beach Holiday Park on 14 Jan 2023
Hi Grant - thanks for the positive review. Hope you have a great year of safe travels.
Response from Tahuna Beach Holiday Park on 14 Jan 2023
Hi Fiona - we really appreciate you taking the time to rate us - and what a great score, thank you! Have a great year and many happy travel adventures.
The apartment motels were lovely and clean. It would have been nice to have an oven and laundry room but all the communal facilities were close by, clean and available to use. Thoroughly enjoyed our stay.
Jewel
Stayed 4 nights in Feb 2022
Response from Customer Relations on 27 Feb 2022
Hi Jewel - thank you for the feedback and rating. We're really pleased to hear you enjoyed your time with us, and we hope to welcome you back some time soon :)
Very higgledepiggidy and under the airport flightpath but not too bad
Peter
Stayed 2 nights in Sep 2021
Response from Customer Relations on 27 Feb 2022
Hi Peter - thanks for the feedback. We're working on a more streamlined layout but unfortunately not too much we can do about the airport, although for the record we did get here first (1926) while the airport only arrived in 1937. We hope you'll come and stay again some time.
Location was convenient and good value. Liked the proximity to the wetland and walkway next door.
The free wifi allocation was too small to be of any use and there was no where in the bathroom to store toothbrushes, hair brushes etc. The room was large and comfy.
Verified traveller
Stayed 2 nights in May 2021
Response from Customer Service on 25 May 2021
Hello and thank you so much for your feedback. We are currently looking into the Wi-Fi allocation to keep up with our visitor requirements. We have also taken on board the note about bench space in the bathrooms, thank you
Thank you for giving us such a good rating. Hope to welcome you back soon.
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children
19 Apr 2021
Liked: Cleanliness, staff & service, amenities
Good facilities and friendly staff - most areas well taken care of but some areas show some age.
Verified traveller
Stayed 1 night in Apr 2021
Response from Al on 7 May 2021
Very pleased you enjoyed your stay. Some of the facilities are dated but we are doing our best to rectify this bit by bit. Hope you have a great day and thanks for your feedback
We stayed at the Park House which was perfect for a big group. The booking staff were so helpful changing my booking twice to accommodate the changing numbers of our group staying.
We would happily stay again.
Verified traveller
Stayed 2 nights in Apr 2021
Response from Al on 7 May 2021
Thank you for your lovely feedback. We look forward to your next visit. Have a fabulous day
6/10 Okay
Verified traveller
Travelled with family and small children
1 Feb 2021
Liked: Cleanliness, staff & service
Just enough to sleep over. Common bathroom and toilet are good and clean. Room is clean but kitchen facility is very old.