6/10 Okay
Shridhar
Travelled with partner
3 May 2024
Liked: Amenities
Despite the appealing cave-inspired decor and ambiance of the room our stay at the hotel was disappointing for several reasons. Firstly, we arrived late at 11 pm only to discover that the hot air balloon tour we had planned was canceled. It would have been helpful if the hotel had notified us earlier in the day so we could adjust our plans accordingly. Instead, we spent the next morning scrambling to find alternative bookings, leaving us unable to participate in any morning activities.
Moreover, the main lock of the room was not working from inside so we would’ve to sleep in an unlocked room which wasn’t safe. They sent a technician to repair it at 12.30 am since there were no extra rooms.
Furthermore, the room's locker was also faulty, failing to lock properly. Additionally, the utensils in the restaurant were visibly dirty with water stains. The breakfast plates were warm and emitted a foul odor due to inadequate drying.
Overall, despite the pleasing aesthetic of the room, our experience with the hotel's service fell short of expectations, and we cannot recommend it to others.
Shridhar
Stayed 2 nights in May 2024