We've rented many properties through various well known intermediaries (including VRBO) and it usually boils down to the same things to make it a good stay: 1) quality of the unit itself; 2) quality of the neighborhood; 3) communication with owner; 4) ease of check-in/out etc. This property nails it on all accounts. The "penthouse" itself was very clean, has excellent natural light (even on rainy days) and is decorated with a cool MCM vibe. The property is in an interesting professional neighborhood (the building is primarily doctor's offices so very quiet) - we felt safe walking at all times of the day and night and enjoyed eyeballing the architecture of the surrounding houses. The communication from Marc was great. He was very concientious about getting us set up and ensuring all was well. Check in/out was seemess with the lockbox. It worked great for our family of 4. He also left a very nice assortment of goodies that the whole team enjoyed. The only caveat I would have is if you have mobility issues, you might want to re-think. Being a penthouse without elevator, it requires the ability to navigate several flights of stairs for ingress/egress. Not an issue for us at all but might be for some. New Haven is a cool town with interesting places to eat and has a very walkable downtown. Don't miss the museums at Yale or the hike from Sleeping Giant State Park (awesome in the fall). If/when we find ourselves back in town, I wouldn't hesitate to rent this unit again. Thanks for everything Marc.