Lobby
Check availability

Reviews of Loews New Orleans Hotel

4 out of 5
Loews New Orleans Hotel
300 Poydras St, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 713 out of 1063 reviews" "
Rating 8 - Good. 173 out of 1063 reviews" "
Rating 6 - Okay. 91 out of 1063 reviews" "
Rating 4 - Poor. 46 out of 1063 reviews" "
Rating 2 - Terrible. 40 out of 1063 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities and location.
Stayed 4 nights in May 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff. This hotel is top tier and perfectly located. Bourbon st is within walking distance and there is a lot of other attractions nearby. 10/10 best hotel in N.O.
Stayed 3 nights in May 2024

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Thank you for submitting a survey.

10/10 Excellent

Ashley, Lafayette

Liked: Cleanliness, amenities
Great location…..I always stay at Loews when in Nola!!
Stayed 3 nights in Apr 2024
Response from GM on 9 May 2024
Thank you!

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 5 nights in May 2024
Response from GM on 9 May 2024
Thank you!

10/10 Excellent

Jesse

Stayed 1 night in May 2024
Response from GM on 9 May 2024
Thank you!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay would recommend to anybody. Staff was super helpful place was clean and safe close to great dining entertainment and shopping
Stayed 3 nights in Apr 2024
Response from GM on 9 May 2024
Happy you enjoyed your stay!

8/10 Good

Daniel, Gulford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from GM on 9 May 2024
Thank You!

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with quaint atmosphere. The only place i've seen that serves a Pimm's cocktail!
Stayed 3 nights in Apr 2024
Response from GM on 9 May 2024
Thank you!

10/10 Excellent

Chaquell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you!

6/10 Okay

Jenny

Travelled with family and small children
Disliked: Amenities
Mattress was hard and not comfortable. The bathroom floor was dirty There was no mini fridge
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Thank you for the feedback

10/10 Excellent

Cyndi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Beautiful property. Close to restaurants and we could walk to Bourbon Strret and the French Quarter without actually staying there. Very friendly and helpful staff!!
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Happy you enjoyed your stay!

10/10 Excellent

Eric, Larchmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Nice staff. Big room.
Stayed 4 nights in Apr 2024
Response from GM on 19 Apr 2024
Thank you!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from GM on 19 Apr 2024
Thank you!

4/10 Poor

annie, Lynn Haven

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Shades in bathroom had not been dusted in what seems FOREVER. Shower floor mildewed. Carpet had dog hair on it The staff was amazing and friendly. Area around hotel did not feel safe, although I that is a NOLA problem not the hotel.
Stayed 3 nights in Apr 2024
Response from GM on 17 Apr 2024
Thank you for the feedback

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive. Property walkable to most tourists destinations and restaurants
Stayed 3 nights in Apr 2024
Response from GM on 17 Apr 2024
Thank you for staying at the Loews New Orleans!

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in clerk was very unfriendly
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you for the feedback

10/10 Excellent

Nikita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is welcoming and professional
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was nice and accommidating.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you!

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on 9 May 2024
Thank you!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, not very efficient arrival for valet parking. Big hotel that was probably 5 star in its day. Rooms are dated at this point. Prices were reasonable for a suite. Overall good
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you for the feedback

10/10 Excellent

Roline D

Stayed 3 nights in Mar 2024
Response from GM on 29 Apr 2024
Thank You!

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean and the staff made sure we were comfortable. I really enjoyed the amenities and the robes in the room were a nice addition! We traveled with kids and they appreciated the indoor pool and we enjoyed the hot tub and sauna!
Stayed 4 nights in Mar 2024
Response from GM on 15 Apr 2024
Happy you enjoyed your stay and thank you for staying at the Loews New Orleans!

8/10 Good

Junita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While my overall experience at the hotel was pleasant, there were a couple of minor inconveniences that I encountered. Upon arrival, I was informed by the front desk clerk that my room was not yet ready, and I was assured that I would receive a notification once it was prepared. However, after waiting for two hours, I returned to the front desk to inquire about my room status, and a different clerk informed me that my room had actually been ready just 15 minutes after my initial check-in. Additionally, I had a dining credit of $21 that was not applied during my visit. I appreciate your attention to these matters and would like to ensure that future guests do not encounter similar issues. Thank you for your understanding.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you for taking the time to complete a survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Loews New Orleans Hotel!

10/10 Excellent

Landus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 29 Apr 2024
Thank you!

8/10 Good

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff
Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Thank you!

10/10 Excellent

Maria De Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on 25 Apr 2024
Thank you!

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about my stay was excellent! Wish I could have stayed longer. The staff was so helpful and nice. When i arrived someone was playing the piano in the lobby it gave 5 star!!
Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Thank you!

10/10 Excellent

Tina Bumgarner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly and the location was close to everything we were there for. I have no dislikes about this place. We would stay her again.
Stayed 4 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you!

10/10 Excellent

Laketa Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience. This property is a second home to me.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you!

8/10 Good

RORY JON

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly great service
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you!

10/10 Excellent

Audrey Wippler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in process, super helpful staff throughout the hotel. Clean, welcoming. Nice indoor pool and hot tub.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank You!

10/10 Excellent

Kathleen, Norwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, nice restaurant, friendly, helpful staff
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Thank you. Happy you enjoyed your stay!

6/10 Okay

Stephanie

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have stayed here for years. We really love this property. It is convenient, the bar is wonderful with great drinks and a local feel. The people are helpful and kind. We have been coming for probably 30 years now and the decor has never really changed. I think therte was a restaurant update but the rooms are very dated and now dirty. There was an enourmous amount of dust accumulation behind our bathroom sink in the slated blinds. The location, room size, and people are such an asset, please take some time to fully scrub and update this property! We want to keep coming.
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Thank you for the feedback

10/10 Excellent

Vivian

Stayed 2 nights in Mar 2024
Response from GM on 15 Apr 2024
Thank you!

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure what the destination fee was for. It was not explained and l wasn’t expecting it.
Stayed 4 nights in Mar 2024
Response from GM on 20 Mar 2024
Thank you for the feedback

10/10 Excellent

Onterria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, clean and staff is very friendly!
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
We look forward to hosting you again at Loews New Orleans Hotel on your next return visit.

8/10 Good

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price when I booked my room was $17.40 less than the amount I was charged when I checked out. I was overcharged. It is not right to book a room at one price and then charge more than that!
Stayed 3 nights in Feb 2024
Response from GM on 14 Mar 2024
Thank you for the feedback

10/10 Excellent

Jamiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Thank you!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was exceptional in assistance and convenience.
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Thank you!

6/10 Okay

jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
Thank you for submitting a survey

10/10 Excellent

Jerika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar 2024
Thank you for staying at the Loews New Orleans!

10/10 Excellent

Janice

Travelled with family
Every thing was nice except they gave us a handicap room didn’t like the hand held shower
Stayed 4 nights in Feb 2024
Response from GM on 28 Feb 2024
Thank you for the feedback and for staying at the Loews New Orleans!

10/10 Excellent

Elisa

Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Thank you!

10/10 Excellent

Thomas, Ponchatoula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good except the restaurant wasn't up to previous standards
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for the feedback.

8/10 Good

Sherika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i had was the ice machine wasbroken in my floor. I have to have ice in everything. So going to get it on a different floor was an inconvenience
Stayed 3 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for submitting a survey.

10/10 Excellent

Jacqueline

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
We are delighted to know that you were pleased with your overall experience.We look forward to welcoming you back again at Loews New Orleans Hotel soon!