Reception

Reviews of Concorde Hotel New York

4 out of 5
Concorde Hotel New York
127 East 55th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 62 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the perfect base for our visit to NYC
Stayed 5 nights in May 2024
Response from Customer Service on 14 May 2024
Sheila, it's delightful to hear that Concorde Hotel New York served as an ideal home base during your trip to NYC. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Patrick, thank you for your fantastic rating! The team at Concorde Hotel New York is thrilled to know you had an outstanding experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Maggie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and wonderful!! Easily one of my favorite hotels.
Stayed 3 nights in Apr 2024
Response from Customer Service on 4 May 2024
Thanks for the perfect rating, Maggie! We can't wait to see you again soon for another amazing experience at Concorde Hotel New York. Have a great day!

10/10 Excellent

Patricia

Nice
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Patricia, we're thrilled you found your stay at Concorde Hotel New York to be nice. Our team members strive to create a comforting environment for guests and your words are a testament to their efforts. We look forward to your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
James, we are thrilled to hear that your stay at Concorde Hotel New York met your expectations! Your satisfaction is our top priority and we're glad we could deliver. We look forward to having the pleasure of hosting you again on your next visit to the city. Safe travels!

6/10 Okay

Prachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was good but understaffed. The room was too hot.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Prachi, it's regrettable that certain aspects of your stay didn't live up to expectations. Please accept our apologies for any discomfort you experienced due to the room temperature. We also acknowledge your comment regarding our restaurant. We're constantly working with our team members for improvements and your insights definitely contribute to that progress. We hope to be able to host you again and deliver a more satisfying experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and personable. Great location, close to shopping and Central Park. Comfortable beds and rooms / bathrooms are large and spacious. Loved our stay!
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Kathleen, your kind words about Concorde Hotel New York are immensely appreciated. It's wonderful to hear that our team members made such a positive impression on you and that the convenient location added great value to your stay. We're also thrilled you appreciated the comfort of our beds and the generous space in our rooms. We look forward to making your next stay equally as enjoyable.

6/10 Okay

Casey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Meh
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Casey, it seems that your recent stay didn't completely meet your expectations. We always aim to provide a memorable experience for our guests and we're sorry to hear if this was not the case during your stay. As we endeavor to improve, your feedback would be invaluable. We hope you'll consider staying with us again in the future.

8/10 Good

Chelsea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Does exactly what it says it’s going to do. Clean rooms. Restaurant was good. Staff were friendly.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Chelsea, thank you for choosing Concorde Hotel New York and for the positive feedback. We're thrilled to hear that you enjoyed our spotless accommodations and dining options. It's also wonderful to know that our friendly team members added value to your stay. Your feedback is appreciated, and we hope to welcome you back in the near future.

10/10 Excellent

daniel

Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Daniel, thank you for your perfect rating of Concorde Hotel New York. We're delighted to know your stay with us met your expectations. We look forward to the opportunity to host your future visits and continue providing you with top-notch service.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Mark, thank you for taking the time to share your experience. We're pleased to hear that you found the Concorde Hotel New York well-maintained and conveniently situated. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

amir

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and large room and nice location
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Amir, it's fantastic to hear you appreciated the spacious room and attractive location at Concorde Hotel New York. Cleanliness is a top priority for us, so it's great to know that exceeded your expectations. We can't wait to welcome you back in the future. Thank you for choosing us and sharing your feedback on Expedia.

10/10 Excellent

Queen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It looks new and clean. There are only 4 rooms on each floor, although I wanted a higher floor, I wasn't able to get because of the amount of rooms on each floor. I checked pretty late at night and I saw the staff cleaning. There's no restaurant on site, you'll need to find a near by restaurant. But if you're looking for a spacious hotel room in New York. This is the place to stay. I will definitely stay here on my next trip to New York.
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Queen, thank you for your lovely review. We're delighted that Concorde Hotel New York met your needs for a spacious room. Our team devotes considerable effort to maintaining cleanliness, and it's wonderful to see that this detail has not gone unnoticed. While it's true that we don't have a restaurant on-site, we trust our central location offers an array of dining options in close vicinity. It's great to hear you're planning to return on your future trips to New York! We eagerly await your next visit.

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant quiet with a large modern room and a very large modern bathroom
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Ira, it's fantastic to hear you enjoyed your stay at Concorde Hotel New York. Your compliments regarding our spacious, modern room and large bathroom are greatly appreciated. Looking forward to welcoming you back for another pleasant and peaceful experience.

8/10 Good

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Friendly helpful staff. Downside was they took $100 per night safety deposit which I was unaware would happen and a hold was put on my debit card. This was very inconvenient and it should be made clear to guests before booking.
Stayed 5 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Carole, it is lovely to hear that you found the Concorde Hotel New York clean, comfortable, and that our team members were able to be of assistance. In terms of the safety deposit, we value transparency with our guests and aim to communicate all provisions clearly. We regret any inconvenience caused and will strive to improve communication regarding such details. We hope to have the opportunity to welcome you back for an even better experience.

10/10 Excellent

JOSELAINE, Parkland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great team and excellent customer support
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Joselaine, it's delightful to hear that the Concorde Hotel New York impressed you with our efficient team members and their exceptional customer support! We greatly appreciate your recognition of their efforts. Your satisfaction remains our number one priority. We're eagerly awaiting your next visit. Thank you for choosing us.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but lots of construction nearby
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Holly, thank you for choosing Concorde Hotel New York and sharing a positive review. We appreciate you acknowledging our hotel's quality despite some local construction projects. We're grateful for your patience and understanding in this matter. We hope to have you back in the near future, hopefully in a more serene setting.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Adrian, it's wonderful to hear that your stay at Concorde Hotel New York met your expectations. We sincerely appreciate your Expedia review and look forward to welcoming you back during your next visit to New York.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, polite, professional staff, very convenient to my visit.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
John, it's fantastic that you had an enjoyable experience at Concorde Hotel New York. We're thrilled you appreciated the well-appointed room, the professionalism of our team members, and our strategic location. Looking forward to having you back for your next visit.

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern room. Quiet at night.
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Julio, it's wonderful to read about your positive experience at the Concorde Hotel New York. We're pleased you appreciated our modern rooms and peaceful ambiance during your stay. We can't wait to welcome you back for another enjoyable visit.

10/10 Excellent

Krassimira

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thanks for sharing this perfect rating, Krassimira!We're thrilled to hear you enjoyed your stay at Concorde Hotel New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Renee, it's fantastic to hear you enjoyed the aesthetics of your room at Concorde Hotel New York. We strive to provide our guests with a well-appointed and visually appealing experience. We look forward to welcoming you back in the future.

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 11 Mar 2024
Thank you for the great rating, Marc!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Concorde Hotel New York! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Odile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be coming back to stay here again for sure!!! The staff is very very helpful and nice. The room was soooooo clean and comfortable, the bed, the pillows. But the bathroom was the biggest and cleanest bathroom i could have wished for. The restaurant was great for breakfast. The location couldn’t have been better, close to shopping and great eats.
Response from Customer Service on 8 Mar 2024
Odile, it's wonderful to see such high praise for the Concorde Hotel New York! We're thrilled our team members made your stay exemplary and that you found the accommodations well-maintained and comfortable. It also pleases us to know our dining offerings satisfied you, and that our location added convenience to your trip. We look forward to welcoming you back for another memorable stay soon!

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 7 Mar 2024
Paige, it's fantastic to hear that your experience at Concorde Hotel New York was an exceptional one and we would love to see you back soon. Safe travels!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like condominium living!!!
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Ann, it's wonderful to learn you enjoyed the residential feel at Concorde Hotel New York. We strive to provide our guests with a unique experience and are thrilled to hear you appreciated it. Thank you for sharing your thoughts and we hope to welcome you back soon!

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with updated bathrooms! The staff was so friendly and welcoming as well. I would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Kelly, it's wonderful to hear that you appreciate the spotless environment and modern amenities at Concorde Hotel New York. We're thrilled that you experienced warm hospitality from our welcoming team members. Thank you for considering us for another visit, we can't wait to have you back!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel conveniently located. The staff are friendly and helpful, and the property is clean and quiet. Although you're in the city, you don't hear much of the noise from your room, only a little which is understandable. It's in an excellent location that allows you to walk pretty much anywhere. You can easily walk to fifth avenue and also to the theatres, however if you want to travel further out then public transport is readily available. There's a restaurant located in the hotel although I didn't end up trying it so can't comment on that, but it does give you the option at least to get food quickly and not have to worry about finding somewhere, especially when you first arrive. On the day I left, the staff helped me book a taxi to the airport which was a fixed rate and far better than anything I'd have found, so I really appreciated that. Also I absolutely have to comment on the massive bathroom my room had, with a separate bath and shower. It was amazing.
Stayed 11 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Connor, it's delightful to know you had such a positive experience at Concorde Hotel New York. Our team members strive to provide a hospitable and serene environment, and it appears your stay reflected these efforts. Being conveniently nestled amidst the city ambiance does offer our guests the advantage of easy accessibility and tranquility side by side.We're glad our strategic location made your outings simpler, whether it was to iconic Fifth Avenue or the nearby theaters. Our in-house restaurant aims to provide convenient dining solutions, do consider trying it out during your next visit.It's fantastic to hear that our colleagues assisted you with a timely taxi arrangement on your check-out day. And we appreciate your mention of the spacious bathroom; it is indeed a favorite among guests.Thanks for such encouraging words, and we hope to serve you again soon.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always friendly, rooms are clean, and convenient to everything I need on the east side of the city.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Deb, it truly warms our hearts to read such a positive review. Your kind comments regarding the always friendly nature of our team members at Concorde Hotel New York, along with the cleanliness of our rooms and the convenience of our location all contribute to a wonderful experience for our guests. Your satisfaction is a testament to our efforts and we look forward to serving you on the east side of the city once again.

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Kristen, it's heartwarming to know you had a fantastic stay at Concorde Hotel New York. Thanks for your succinct but impactful review. We look forward to seeing you again on your next visit to New York.

8/10 Good

Tara

Travelled with partner, Travelled with group
Liked: Amenities
The city view rooms are nice but here are some issues: Stopped in one of our rooms didn’t work for tub, Front desk was a little curt in attitude, I asked for late checkout and they had no issue but then turned off the card (and didn’t tell us that when we asked for late check out), Restaurant at hotel was fine, When asked the front desk if they could keep my medication cold or allow us to out ice packs in their freezer they said no and said they had no options - this I feel would have been better - a couple of ideas on how to help with this would have been nicer than simply “we can’t help you”. On another note, The bellman was very nice.
Stayed 5 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Tara, it's a delight to know you appreciated the city view rooms at Concorde Hotel New York. We apologize for any inconvenience you experienced with the room functionality and the late checkout process. Your remarks about the front desk interaction are taken into strong consideration, as we strive to ensure all our guests feel welcomed and assisted. The handling of personal medication is indeed a sensitive aspect and we understand your concern. Our team will certainly review this approach, for a more supportive response in the future.The kind words about our bellman are appreciated; excellence in service is our ultimate goal. We hope for another opportunity to host you and enhance your experience.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Thank you for the excellent rating, Amit!Our goal is to go above and beyond to ensure our guests have a memorable experience at Concorde Hotel New York! We look forward to hosting you again soon.

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Mid-Town Hotel
A very clean property well located in mid-town Manhattan. Our room was large and clean, but the bathroom was the prize. The bathrooms are extremely large, not just for New York, but for anywhere. We did not use the breakfast or restaurant during our stay so no idea what they were like. There were four rooms on our floor, so a very quiet stay. Other people have commented on the elevators being a pain, and they can be slow for sure. Not a major issue for us however.
Stayed 3 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Moira, it's fantastic to hear that you found the Concorde Hotel New York to be spotless and favorably located. We are also glad you appreciated the ample space in our rooms, particularly in the bathroom. It's also nice to know that you had a tranquil stay with us. Regarding the comment on the lift, be assured we continue to look for ways to improve our services. We hope to welcome you back soon for yet another remarkable experience.

8/10 Good

Lenni

Liked: Property conditions & facilities
Pretty close to everything
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Lenni, it's great to hear that you found the Concorde Hotel New York so conveniently located. We strive to offer our guests a central base, close to the many wonderful sites of the city. We appreciate your positive feedback and look forward to welcoming you back in the future.

8/10 Good

Matthew, McLean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice panoramic city views.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Matthew, thank you for sharing your impression of Concorde Hotel New York. We're thrilled to know that you enjoyed the spectacular panoramic views of the city. We hope to welcome you back soon for another delightful stay.

10/10 Excellent

Andrea

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Andrea, it's energizing to hear that your stay at Concorde Hotel New York was an enjoyable one. We're grateful for this rating, as positive experiences like yours are our team's driving force. We look forward to hosting you again in the future.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property several times when making the trip to Manhattan. Everyone is extremely courteous and professional. Andre and Syed at the front door are always anticipating your needs and they are always on the mark! All of the girls at the front desk are more than accommodating. I always look forward to returning to The Concorde.
Stayed 3 nights in Jan 2024
Response from Customer Service on 5 Feb 2024
Randall, we're thrilled that Concorde Hotel New York continues to be your choice during your visits to Manhattan. Andre, Syed, and our front desk team do indeed strive to anticipate and cater to the requirements of our valued guests. We're so glad they hit the mark during your stays! Thank you for acknowledging their efforts and we honestly look forward to your next visit!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Louise, thank you for your high assessment of Concorde Hotel New York. We are thrilled to know that we fulfilled your expectations. We look forward to welcoming you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in NYC
This is one of the nicest hotels I've stayed in, it is so spacious for NYC and is not as expensive as many others. The area is nice, quiet, calm, and near subway stations. The staff are all very polite and helpful.
Stayed 3 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Thank you for highlighting the spaciousness and value of your stay at the Concorde Hotel New York. We're thrilled to hear you appreciated the tranquility of our location and proximity to subway stations. We also appreciate your kind words about our team members' politeness and helpfulness. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Rosemary

Stayed 4 nights in Jan 2024
Response from Customer Service on 11 Feb 2024
Thank you for taking the time to leave this wonderful rating, Rosemary! We hope to see you again soon at Concorde Hotel New York so we can share yet another amazing experience!

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Chandler, thank you for your high rating of Concorde Hotel New York. It's wonderful to know you had an exceptional stay. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Kayli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay
The perfect stay! First time visiting but won’t be my last! The staff were friendly, rooms were spacious for being in NYC and located in safe area.
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Kayli, it's wonderful to hear you had such a memorable first visit at Concorde Hotel New York! We take pride in our team members' friendliness and our roomy accommodations, particularly within the bustling city surroundings. Your safety and comfort are our top priorities. We're thrilled to welcome you back during your next visit to NYC.

10/10 Excellent

Poppy-Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and extremely accommodating! Not to mention, the wine in the lobby restaurant was such a nice thing to come back to each night after a long day in the city. It is extremely close to great food hot spots, times square, and central park. We will definitely be back.
Stayed 3 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
It's a pleasure to hear that you had an excellent stay at Concorde Hotel New York. We're glad our team members were accommodating and that the selection of wine in our lobby restaurant exceeded your expectations. Our proximity to city attractions including top-notch dining locations and the iconic Times Square and Central Park certainly adds to the guest experience. We're eagerly looking forward to your return visit.

2/10 Terrible

Xiomara

Disliked: Cleanliness, property conditions & facilities
I don’t recommend to stay at her they are doing construction for the first 2 nights I wasn’t able to sleep at all and they don’t have enough shampoo or plastic plates
Stayed 4 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Xiomara, it's unfortunate to hear about issues you experienced during your stay. We also note your comments about the supplies in the hotel rooms. We are continually improving our guest experience and will take this into account. Thank you for your review.

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Comfy beds. Great all round
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Jayne, it's wonderful to hear that your experience at Concorde Hotel New York was enjoyable overall. We're particularly glad you found our beds comfortable, and that our team members contributed positively to your stay. We look forward to having you again in the future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I had a pleasant stay at the Concorde hotel . At my arrival I had an easy and very nice attention from Kiara at the front desk . The location is great ! The room was very confortable and the fact that there is a mini refrigerator and a coffee maker was useful because the hotel does not have a restaurant but a small bar with some tapas that closes early . Knowing the the price of hotels at Hollydays increases I will definetly consider it for my next visits to New York !
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Patricia, we're thrilled to hear about your enjoyable stay at Concorde Hotel New York. Kiara will be delighted to know her service set the right tone for your visit. We appreciate your positive comments about our prime location, comfortable rooms, and handy in-room amenities like the coffee maker and mini refrigerator. Your feedback about the bar hours is noted and will be used to enhance our offerings. We certainly look forward to being your hotel of choice when you return to New York.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel in great location, but some noise
Clean hotel in a great location. Not a hotel with a crazy bar / party scene which we appreciated. It’s a small hotel with only a few rooms on each floor which is nice but we found that the hallways were small which meant you can hear when someone is opening or closing their doors —- it wasn’t excessive since it wasn’t a “party” hotel but it was louder than normal since our bed was close to the door and the hallways are small which meant you can hear everything more loudly.
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Jan 2024
Robert, we appreciate you taking the time to share your experience at Concorde Hotel New York. We're pleased to know that you found our location advantageous and appreciated the quieter vibe of the hotel. We've also noted your feedback about the ambient noise from the hallways and will continue to look into solutions ensuring a peaceful stay for all our guests. Your insights are valuable to us. We look forward to welcoming you back on your next trip to New York.

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for this excellent rating, Andrea!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Concorde Hotel New York! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

KONSTANTINOS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Konstantinos, thank you for choosing the Concorde Hotel New York. We're thrilled that your stay with us was an overall positive experience. We look forward to making your next visit even more enjoyable. Safe travels until then!

2/10 Terrible

Aryeh

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
We appreciate the feedback, Aryeh.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.