"One of the front desk staff (I think her name was Martina?) was absolutely wonderful! She was friendly and helpful - we really appreciated her support in getting us checked in with an upgrade. Overall, the venue is very central and close to everything (Times Square, Central Park, Rockefellar Centre). The rooms were clean, fairly sized and the pillows/beds were extremely comfortable. The one thing for improvement would be that the lobby bathroom experienced a lot of foot traffic and could have been cleaned more frequently. We would stay here again - thanks for the lovely trip!"